Best Car Buying Experience I've Ever Had - Hands Down!…read more I can honestly say this was the best car-buying experience I've ever had. Escondido Auto went completely above and beyond from the moment I walked in. Cisco was the sales professional who helped me, and he was incredible. No pressure, no gimmicks, no wasted time -- just straightforward, honest service. He made buying my Tesla unbelievably easy. The entire process took about 45 minutes, and I was driving off feeling confident and excited. They truly had the best prices around, and everything was transparent and smooth. Cisco answered every question, explained everything clearly, and made sure the whole transaction was stress-free. You don't find service like this very often. If you're looking for a dealership that values your time and treats you right, Escondido Auto is the place to go -- ask for Cisco! I'm already planning to come back for a truck in the near future. That's how good the experience was. Highly, highly recommend!

My family (my dad pictured) recently bought a 2019 Toyota Sienna from Escondido Auto Super Center…read moreand we couldn't be more pleased with our experience. Cisco in sales was honest and straightforward, while also being extremely warm & friendly. When our personal mechanic found a few things wrong with the van, Bernie & the workers in the service center made it priority to fix them all (& kept up communication with us along the way). We could tell that the people at EASC weren't concerned only with making a sale, but with making sure we felt satisfied and secure with our purchase. We'd recommend them to anyone looking to purchase a used car, and will be our first stop in the future.

Jeremy is that guy. it's been tough trying to get financed for another car, and he made it happen…read more there was slight issues with the car, and he was able to refer me to Pedro at 5 star auto to work it out. my girl is now driving like she's brand new, and i couldnt be more grateful for another chance to effectively work on my credit! thanks again Jeremy for being great and understanding!!

Buyer beware. We had a very disappointing experience at this dealership (Escondido location),…read morespecifically with a salesperson named Adriana. She was helping our daughter purchase a car, and throughout the process the numbers kept changing. Every time we spoke with her, more costs were added and the price was constantly adjusted. After finally agreeing on a deal, signing day became even worse. Adriana told our daughter that she had to purchase the warranty or they would not sell her the car. My husband directly asked if the warranty was mandatory, and Adriana admitted it was not but she won't sell that car without my daughter purchasing it. However, she then said that if we declined the warranty, they would require an additional $4,000 down payment in order to move forward with the sale. That immediately felt dishonest and extremely misleading. It seemed very clear they were hoping we would not carefully read the contract or question the terms. When we confronted Adriana about the contradictions, she repeatedly changed her story and claimed she "didn't remember" saying certain things. What makes this even more disappointing is that my husband and I previously purchased three vehicles from the National City location and never experienced anything like this. We were always treated fairly there. I strongly encourage anyone considering this dealership to read every document carefully, ask questions, and do not allow yourself to be pressured into unnecessary add-ons. Thankfully my husband and I were there with our daughter, otherwise she could have easily been taken advantage of. If you decide to purchase from this company, I would recommend going to the National City location instead.

A complete scam of a business. Do not consider this place…read more Their business model is to take advantage of people in any way possible. Scams include claiming banks require extended warranties, increasing your interest rate if you refuse their warranty, and not accepting pre qualified loans from outside banks. They claimed the bank they work with gave me a 23% interest rate, but I was already prequalified from that specific bank for an 18% interest rate. They claimed a cosigner would not get me a better rate. But at another dealership, for the exact same vehicle, I was approved for a 13% interest rate with a cosigner.

I set an appointment to test drive a car and then drove to the dealership. When I arrived they…read morestated that the car was sold last night. I would have appreciated a call to cancel the appointment, since I drove one hour to look at the car.

Miguel first of all is a very class act. His office is small and extremely comfortable, clean and…read morejust nice. But he was so wonderful in helping us get into the truck we truly wanted. He was zero high pressure, he was knowledgeable about the truck and he was honest about prices and options and everything. He provided an excellent, personable car buying experience. We were a little stressed because this was a purchase after our vehicle was totaled so we weren't expecting it and the process was easy, quick and nice. He has high quality inventory as well. Thanks so much Miguel and his wife (and Miley the pup), we are very happy with our new vehicle!

Never had a more worse first car buying experience then this. I had bought a car here and right…read moreaway it had issues. Not even a few days of owning the car there were electrical issues and the car horn didn't work.... They offered to fix it and the car seemed to be running fine up until a few months later I get a check engine light on and the car goes into complete limp mode. I take it to a few mechanics but still after every service is done the cars still seems to not want to turn on or drive over 20mph. I've only owned this car for a year and haven't been able to drive it from May-November due to how many issues there were and the final decision was getting rid of the car in its condition and getting no money back for it. Previous owners of this car had reported a coolant leak to the engine 3 years ago before I had purchased my car from this place, this information was not disclosed to me during the sale. Eventually this issue had led to complete engine failure in the 2019 Ford Escape. Definitely look out for small details like this before purchasing a car here and check the car fax!

I went to this location to buy a Tesla model Y. I was very happy with the car. It only had 20,000…read moremiles and was able to get it for $35,000. My experience went well and I must shout out to Taylor Santiago. Her service is absolutely above and beyond she made what would be a stressful situation into a pleasant situation thank you so much, Taylor.

I had a bit of a "tale of two experiences" at this location. I recently purchased a 2019 Lexus RX…read more350, and initially, I was ready to give a 5-star review. The sales process was incredibly smooth--no pressure, the paperwork was efficient, and the staff at the Dan Way location were professional and welcoming. However, the "after-care" has been a different story. Shortly after the purchase, a mechanical issue arose that was clearly covered under the 30-day limited warranty. While I expected a quick fix, the service department has made it incredibly difficult to actually get the car in. When there the team could not diagnose the issue and asked to have me return if the issue persists. However; The Challenges: * Scheduling: Trying to get an appointment was a headache. I was told they were "extremely busy" and couldn't see the car for over a week, despite it being a warranty issue on a car they just sold me. * Resolution: While the issue is technically "covered," the hurdle of getting it diagnosed and repaired has turned an "easy" buying experience into a stressful ownership experience. I love the Lexus, but the service side of this CarMax needs a major overhaul in terms of accessibility and customer support. If you buy here, just be prepared for a potential fight if anything goes wrong during your warranty period

Very honest business. No negotiating. Good pricing. No frills approach to selling reliable used…read morecars.

I regret taking so long to post this review but better late than never!…read more I had such a great experience working with JJ to buy my car. He was courteous & knowledgeable, and made the purchase processing transparent and easy to understand. When I'm in the market for another used car I won't hesitate to go back!

Every time I bought a car thru dealership , I always came across of their dishonesty . But my…read moreexperienced with this dealership is the worst. I am out of state and I bought a car from them because of visiting a relative and bought a car as well. But after 5 months still I don't have my registration . I followed up to them a lot of times, they never been initiated to give update. Up to this time I don't have my license plate . They have a third party to register my car but they don't even assist me or even help out to resolved this issue. Last time I've heard from the third party is the document we're lost and tried to call them and leave voice mail but I never heard from them up to this point . Very unprofessional dealership . Don't deal with them . I don't know when will be my car hey registered.

This was probably one of only dealerships I been to where I wasn't pressured to buy or felt like I…read morewas being told what I wanted to hear. The staff seemed very honest and genuine. Easy to deal with and to talk to. The customer service was great. The process for trading in my Previous car and getting into another was so easy and quick! Shout out goes to Nancy, Lisa, and Tony for the great experience!

This dealer literally is the best I've ever experienced! It started 4 years ago. I landed a new job…read moreand required travel. Before then, public transportation was my mode of transport. By choice. That's another story. But, I had no credit history, no down payment, and saw an ad on Craigslist. A day later, they had me in a vehicle with a very low down payment (that was flexible) and a very low monthly payment. Paid the loan off in 4 years. I now began my journey for another, better, vehicle. Every dealer from South Bay to Carlsbad said no. Went on Craigslist again and ran into the same dealership. Messaged them at 8pm and they replied within minutes. Next day, they had me approved! Not only for the vehicle I wanted, but with a decent monthly payment. Because of my work schedule, I was not able to get to the dealer until the next day (Friday). That evening, I was driving home in MY new (used) vehicle. On top of all of this, the vehicle I originally wanted was at their other dealership in Orange County. They drove all the way there to bring it down to Escondido for me. I felt bad because when I got there, they let me test drive another same year, make, and model vehicle, but wanted this one instead. I still test drove the one I originally wanted but they had no issues with me changing my decision. I mean, c' mon! That's some customer service right there. I'm telling you. If you've ever been turned away from other dealerships and you feel hopeless, please give this place a try and reach out. I know I sound like a paid advertisement but I'm not and everything I say is true. I've bought from this dealer twice now and each time they were able to get me approved! Thanks Quantum! Keep up the good work!

Again trash A** dealer ship‼‼‼‼‼Been going through it since I purchased this vehicle, which was…read morethis January! Don't understand how you can put your trust into people for them to just screw you over ! I am literally a single mother that needed a vehicle after totaling my last one , I work and go to school and they sold me a trash a** car now I'm paying out of my pocket to fix it .My down payment was 4500$ and for me to fix it is 7000$!!!!! Blowing this dealer up everywhere possible!!!!