Very honest business. No negotiating. Good pricing. No frills approach to selling reliable used…read morecars.

I regret taking so long to post this review but better late than never!…read more I had such a great experience working with JJ to buy my car. He was courteous & knowledgeable, and made the purchase processing transparent and easy to understand. When I'm in the market for another used car I won't hesitate to go back!

I recently had an issue with my Kia Niro EV. I knew it was going to be difficult to fix from…read morereading others' experiences in forums online. Some described experiences where the dealer tried to get out of fixing it. But Robert, the service manager, said it would get fixed, and it did. The repair cost a lot more than what I paid for the vehicle. It was still under warranty, and I didn't have to pay anything, and I was given a loaner vehicle for no charge, and reimbursed for car rentals I had before they had a loaner, and I didn't even purchase the vehicle from them. I was dealing with Sergio, and he was a real professional, and the whole thing took about 2 months, and I wasn't the easiest customer to deal with. I would highly recommend him and this dealership.

My fiance's family and I have purchased a total of 4 vehicles and leased 1 vehicle from this…read moredealership. A year and a half ago when I was in search of a new car, it was an easy option to come here since the family already had a relationship with the dealership. I purchased a used 2021 Sportage which had happened to be turned in 2 days before. Given that information, I had wheel and tire, key and extended warranty to 100,000 miles added to the purchased to ensure that we were covered in case anything came up that wasn't analyzed in the mere 2 days they had had this vehicle. We even drove it off the lot dirty because it hadn't been detailed yet. A year and a half later, I had 3 separate instances where the car slowed down on me to 25 mph on the freeway. I was able to get it looked at each time, run engine cleaner and change the oil (even though, it wasn't time for my oil change). Once it happened the third time, I had it towed to this dealership and told them the codes that popped up on my last incident. I am not a typical girl who is ignorant to cars and their function/operation. I have worked on machinery myself and already knew this was an issue with the engine. Luckily I was only at 90,000 miles so is something that is still to be covered under warranty. It looks a week and half and "tentative approvals of $750 (until warranty covers the claim)" for them to tell me what I already knew: I needed a new engine. After a week without a vehicle (here in San Diego, with 2 jobs, where public transport is just not an option) I asked about a courtesy vehicle. They said they couldn't offer that until the Kia claims department arranged for the engine swap. Instead, Kia claims authorized a rental credit of $35/day (with me still out of pocket by $16 a day) for 4 days until they could determine responsibility. Once the engine swap was approved, which was a surprise to NO ONE, they extended the rental for only one more week. I asked 2 more times about a courtesy vehicle; because I wasn't thrilled that I was paying out of pocket at all. THIS IS WHAT I GOT AN EXTENDED WARRANTY TO PROTECT ME FROM. I was told "you're already getting a credit, so we're just going to keep you in the rental". I was also told at one point that "they don't do that"-- referring to offering loaner vehicles. I finally picked up my car with a new engine after over a month of not having it and now I am being told they are only covering the vehicle for two weeks, telling me that "that's 5 more days than I should have gotten". Essentially, the dealership took more than the 2 days allotted for the engine swap (and the repair department DID inform me that it could take "weeks" not days...). So this delay is not covered and now I am being told I have to pay for a whole week and some change on this rental that I shouldn't have had to pay for in the first place BECAUSE I HAD A WARRANTY!!! Now I am being (once again) ping-ponged back and forth between the dealership and the Kia claims department for the extra rental credit I deserve. Unfortunately I keep tabs on and write legal contracts for a living so I am disgusted by the amount of time I have wasted on the back and forth and keeping tabs. I will say that Robert (the manager) was helpful in getting some of the process and moving it along; and Stephanie (from the repair department) is a gem and I know she took some heat and frustration. The gentleman who sold me the vehicle was also sweet but he doesn't even work there anymore. And these 3 people are the only reason this is a 2 star and not a 1 star review. Because this has been hell on earth for the past month and I will not change a word on this review on any platform until someone gets back to me on this. Enterprise still hasn't charged me and I am NOT paying $400 when I paid thousands for an extended warranty, I'm sorry. With the amount of Lemon Law issues Kias have I am SHOCKED they weren't more diligent with the situation. (And by the way- don't buy a Sportage EVER- they have known issues, I now know).

Picked up a 2026 Tiguan for my wife. From the first visit, to the text messages back and forth, to…read morethe final sale Crystal Maza our sales lady was amazing. There was no pressure and she responded promptly. The managers and the dealership as a whole was super easy to work with (this is my 5th car from them). They worked and incredible deal on a lease that no other VW deakership could touch. They beat everyone else's monthly payment by over $150/month. Really enjoyed the process and we will be back again.

I've been a Volkswagen owner for nearly 20 years, and this has been, without question, the worst…read moredealership experience I've ever had. I had a great car-buying experience at first, but unfortunately, that's where the positive experience ended. My first service visit started with the dealership ordering the wrong part. Mistakes happen, but it was the beginning of a frustrating pattern. When I returned to have the correct part installed, a technician accidentally ripped the driver's seat. It then took over three months for the dealership to provide a loaner vehicle so they could repair the damage they caused by patching over the rip. The repair lasted only a few weeks before the seat ripped again. Now, more than a year later, they're still refusing to replace the damaged seat cover. The Service Manager's (Kim Yuquimpo, Joshua Rippo, Ron Gibson) only solution is to patch it again--which would only conceal the rip, not actually fix it--even though the first repair already failed. I don't have time to keep bringing my car back every few weeks because of a problem their technician created. To make matters worse, replacing the seat cover properly will cost over $800--a bill I'm now expected to pay myself because the dealership refuses to take responsibility for damage caused by its own technician. That's simply unacceptable. This was a brand-new car that their employee damaged. What has been most disappointing is the complete lack of accountability. Had they simply taken responsibility and replaced the seat cover, they would have earned a customer for life. Instead, they chose to save a few hundred dollars and lost a customer who has been loyal to the Volkswagen brand for nearly 20 years. I'll never return to this dealership, and I'll be taking my business elsewhere. Based on how this situation was handled, I'd also think twice before doing business with any Mossy-owned dealership. Customer service isn't just about selling cars--it's about standing behind your work when something goes wrong. Unfortunately, that didn't happen here.

So first off upon messaging the place about a specific car Victor immediately sent me a message and…read morehandled all my questions and needs and even provided a quote for the expected expenses. He also stayed way past closing time just to close the deal and all the paperwork including registration. He knew immediately what my needs were and met them all. Overall 10/10 experience. If we ever need to look at another car there is no other place to go for clean cars with CARFAX history reports.

Worked with Victor (salesperson) and Scott (Manager Lot/Finance Department). Do your homework and…read moredue diligence before going. Fight for what you want and let them handle the rest. Both gentlemen were straightforward, respectful, and pleasant to deal with.

Absolutely amazing service and all around great atmosphere. The entire process took a few hours but…read morethe camaraderie at this specific location never made it feel like a drawn out process. They were able to work with our down payment, got us the monthly payment we wanted, and explained everything so we had no issues understanding the process. I recommend drive time to anyone but will push this location to anyone interested. We worked with Corey and other than the fact that he likes lemon drop candy he was great.

I've had issues with my car from check engine light flashing, the warning about the traction not…read morefunctioning, to major electric issues, and only have had the car 4 months. It's going to be handled through lemon law as a lemon. Also reported them to BBB, and consumer affairs. And I did contact the business that handles the warranty I got from Drive time, and called Drive time which said they would not take the car back and put me in another car

I waited a few months before writing this because when you buy a used vehicle with higher mileage,…read moreyou really want to see how it holds up. I bought a used truck here in August. The process was easy and honest from the start. We agreed on a fair price for both of us and they had no problem with me taking the truck to an independent mechanic before buying it. After purchasing it, I also had my longtime mechanic look it over and he said it was in fantastic shape. Several months later the truck has been great. It needs normal maintenance, which is expected with the mileage, but there have been no major issues at all. The owner and his wife were both incredibly kind and easy to work with. It felt like dealing with real people who care about their family and their business. I would absolutely recommend them. Editado para añadir español: Compré una troca usada aquí. El proceso fue fácil y el precio fue justo. Mi mecánico dijo que la troca estaba en muy buen estado. El dueño y su esposa fueron muy amables y los recomiendo.

Just purchased an NV3500 from Chris and what can I say, this was the most pleasurable buying…read moreexperience I've had. Chris was very upfront and gave me an incredible deal. Thousands of dollars lower than the competition. No BS made up 3m or lojack fees like other dealers. The entire process was seamless and I was away driving in no time. Chris himself is an incredible salesman, very friendly and accommodating. This is a family run business and I will not hesitate to come back here again and recommend others as well.

I had been looking for a truck for a little over a month or so and came across this dealership…read more Walked in and was greeted by lupe who then handed us off to Tomas who was a great sales man! I had been to a few other dealerships with nobody being able to finance me. I have no credit so it was very hard to get a bank to finance me. The first time there we were not able to get a deal done with a more expensive truck so Tomas had stayed in contact with me sending me trucks anytime they got a trade in! I went back yesterday 6/18/20 and found a truck. Chris was able to help me find a bank and run the numbers and get a deal done. This dealership as a whole is by far one of the best i went to. The no hassle. No pushing sales people was great. It made the car buying experience more enjoyable. Couldn't be happier in my very first truck purchase! Thank you SD mission!! I will recommend you to everyone! This is somewhere where I will go back to buy cars in the future!

Thanks to SD Mission Auto Sale I was able to have my first car, the services are very good as well…read moreas Cristian who helped me in everything and it is very good I recommend it a lot thank you

Best Car Buying Experience I've Ever Had - Hands Down!…read more I can honestly say this was the best car-buying experience I've ever had. Escondido Auto went completely above and beyond from the moment I walked in. Cisco was the sales professional who helped me, and he was incredible. No pressure, no gimmicks, no wasted time -- just straightforward, honest service. He made buying my Tesla unbelievably easy. The entire process took about 45 minutes, and I was driving off feeling confident and excited. They truly had the best prices around, and everything was transparent and smooth. Cisco answered every question, explained everything clearly, and made sure the whole transaction was stress-free. You don't find service like this very often. If you're looking for a dealership that values your time and treats you right, Escondido Auto is the place to go -- ask for Cisco! I'm already planning to come back for a truck in the near future. That's how good the experience was. Highly, highly recommend!

My family (my dad pictured) recently bought a 2019 Toyota Sienna from Escondido Auto Super Center…read moreand we couldn't be more pleased with our experience. Cisco in sales was honest and straightforward, while also being extremely warm & friendly. When our personal mechanic found a few things wrong with the van, Bernie & the workers in the service center made it priority to fix them all (& kept up communication with us along the way). We could tell that the people at EASC weren't concerned only with making a sale, but with making sure we felt satisfied and secure with our purchase. We'd recommend them to anyone looking to purchase a used car, and will be our first stop in the future.