I went in because one of my tires was losing air. They were unable to work on it right away…read morebecause it was lunch time, but the owner had a tech fill up my tire until I returned after their lunch. Then they repaired my tire for a reasonable price and I haven't had any problems with it since. Thanks!

The only place I trust to take care of my cars. They are always honest and reasonably priced…read more Easily one of the best places in the Tri-Cities.

I have used him for years. Not the least expensive but one of the best. Great at diagnosing…read moreproblems. So you won't pay for something you don't need. Which in the long run saves you money.

Great little "mom and pop" automotive repair shop in Colonial Heights…read more Don't worry about sitting around all day waiting while your vehicle is worked on. They will drive you home after you drop off your vehicle. They also pick you up when your vehicle is ready. This is a great service for households with only one vehicle. We got our SUV oil changed. Only thing they forgot to do was readjust the on board display setting (why I'm giving four stars). Now we have taken our son's car to have the brakes repaired while he is home from college for the weekend. Easy to get appointments. Done in a day. Respectable and reliable service. Every time.

Very happy with the service I received at HonDoctor…read more I found them to be very knowledgeable and competitively priced. In fact, I saved $400 by going to them instead of Honda of Kingsport. I even found out that I didn't need what the dealership recommended. The problem was much simpler than I was told. They get five stars for honesty and great customer service. I will definitely be back within a Honda I own in the future. Check them out you won't be sorry!

Quality work and employees. I've gone to their shop with both routine as well as "the more…read moredifficult" things to be fixed and always leave 100% satisfied.

What a great person and got me back on the road thank you for you're service I give him perfect…read morescore , kept his word , came out a fixed my car and he is definitely a asset to our community! Give him a shout

had this guy work on 2 vehicles and did great. so now I've sent him my family's business and very…read moreknowledgeable and fair .highly recommend

I took my vehicle to Firestone Complete Auto Care for mounting, balancing, and alignment of two new…read moreback tires. The process started with conflicting information: I was told I ordered the wrong tires, then that the correct tires hadn't been delivered yet. Once the tires were finally delivered and installed, I returned the next day to find one tire was flat. When I called, I was told to bring the wheel in so they could check for a puncture, which seemed reasonable. At the shop, I was informed they couldn't pull up the previous work in the system and were to check if I had run over a nail or screw. Within about 10 minutes, I was told the rim was cracked and that it probably existed before the service, and that I'd need a new rim. This was surprising because: - The rim did not leak before the tire installation. - The new tire had no damage when I found it flat. - The rim and tire were inspected at the time of installation, so I question how the rim could crack or be damaged during service without an immediate failure or noticeable damage on the new tire. The final outcome was insufficient: I was told they do not repair rims and there was no clear explanation, accountability, or resolution offered. The communication throughout this process was inconsistent, and I did not receive a concrete plan to move forward or a satisfactory remedy. Ridiculous

I took my truck to Firestone because there was a miss in the #6 cylinder. After their evaluation…read morethey stated that the engine was blown and had to be replaced. ($8500-$9500) I started doing a little bit of research and found out that the model of my truck is known for the lifters going bad. I relayed the information to Firestone and they swore that they had done everything they could and nothing but a new motor would fix it. I took it to a local mechanic that I was referred to (Gibson Auto) and the issue was exactly what I told Firestone to check. It was a collapsed lifter and I got it fixed for just a little over $1500. The moral of this story is to do a little research and ask questions and don't hesitate to get a second opinion and don't be afraid to walk away!

Fantastic service - real VW shop - fixed us up on a Sunday.read more