We weren't planning to visit Kilwins but the building happened to catch our eyes on the way to the…read moreTunnel of Trees. We quickly found out that this is the flagship/factory location and we decided to drop in on the way back down. This location is huge, and understandably so as it makes the chocolates that are delivered to the rest of the stores in the country. While we visited as the day was winding down, there were still a few people making chocolate bunnies and packaging peppermint squares in the windows. There were plenty of people inside looking to get ice cream and treats in the hot weather but the line moved fast and we were in the front in no time. Regular in a Dish ($7.99) - I almost had a heart attack when I saw how much they were charging for a regular size in a dish. I guess there's a reason they only have the menu posted up near the end of the line, after you've already selected your flavors... They also weigh the ice cream before serving it to you - a good way to control portions I suppose, but very strange to see in an ice cream shop. Is it because they want to make sure to give you a minimum amount of ice cream for the size, or is it because they want to nickle and dime and make sure you don't get a single gram more than they need to give? I'm not sure, but I know now that a regular is approximately 8.2oz. I was almost going to give Kilwins a premature 2/5 before I started eating... We went with two flavors in the regular dish - firstly a scoop of Chocolate Caramel Cookies & Cream on the bottom and New Orleans Praline Pecan on the top. On my first spoonful, I could tell that this ice cream is exceptionally high quality. It was difficult to even insert the plastic spoon into the ice cream and it took some effort to finally get a scoop out. And then lifting the spoon out of the cup, the ice cream stuck well to the spoon without any stretch or gumminess. The first impression I got as it hit my tongue - exceptionally creamy, rich and dense, with an exceptionally low overrun for an ice cream. The ice cream is sweet, but not cloyingly so. It's studded with actual pralines that are covered with crunchy candied coating, adding a nice texture and caramelized flavor. The chocolate caramel is similar in quality - with a rich chocolate flavor, sweet with caramel swirl and some soft cocoa cookie bits to round out the flavor. I have to say, Kilwins has some of the highest quality ice cream you can get. Now the problem is that I don't know if it's worth the money over small batch artisan ice cream shops, or other larger high quality chains. For example, the ice cream here costs more than Salt & Straw, Jeni's, Chocolate Shoppe, etc. I just can't image that the quality is that much higher than those places, and yet they charge more. So yes, the ice cream here is fantastic and I have to give Kilwin's a 5/5 just for quality. However, I don't feel like I can recommend this place due to the cost, unless you count it as the price of entertainment while stopping in the shop and watching the factory hum along. One bonus is that they do give out free samples of both ice cream and chocolate, so I guess that makes up for some of the cost as well? Bathrooms - Two larger bathrooms for both genders.

As soon as you walk into the store, you're welcomed with a lovely smell of all the chocolates,…read morefudge, and other goodies. Immediately we were asked about trying a fudge sample. All the fudge is delicious and well worth it. They have a variety of other tasty treats available and upon checking out, we were given a mini portion of whatever chocolate we said was our favorite. The ice cream was also delicious. The staff very friendly. Very nice spot.

Not just a well stocked chocolate store, but there's candy and ice cream too!…read more Great service with a warm, homey feel.

Fun Tuesday 2 hand dipped ice cream cones/cups for the price of one. Great deal plus, I can…read morealways check on the big fish tank and see how Nemo is doing.. manager is nice and recognizes us because we frequent here on Tuesday. Service is excellent and the ambience has Willy Wonka I'm constantly in case you forget the song..

I don't even like fudge, and I loved the fudge at Joann's Fudge. If you're on Mackinac Island in…read morethe fall, when they make pumpkin pie fudge, you need to get some! It tastes almost exactly like the filling in a pumpkin pie! It's kind of crazy. In case you didn't know: Fudge freezes beautifully. The person behind the counter offered that bit of information when I was debating whether or not to buy a couple of boxes of fudge to take home. When I got home, I put the boxes of fudge into a freezer bag and left them in the freezer for two months. After defrosting for a day, they sliced up just as fresh as if I had bought them that day. Also kind of crazy. If you're lucky, you'll get to see the workers make fudge on the marble slabs. They do it so proficiently that it's mesmerizing to watch them work. It's cool to see a puddle of sugar and flavoring turn into a solid mass of candy. Crazy! Along with many different flavors of fudge, you'll find other candies and sweet treats like truffles, taffy, toffee, peanut butter cups, and many others. The people who work here are also super friendly! You can tell they love their product and are proud of what they create. That's so nice to see.

We have never had fudge like we did when we were in mackinaw, MI so very helpful and knowledgeable…read morewhen it came to the fudge.

The fudge is really delicious. I compared the Howse's sample of dark chocolate fudge with Kilwin's…read moresample of dark chocolate fudge and the Howse's sample was markedly better (better flavor and creamy texture, while the Kilwin's was sweeter and more grainy). I also tried the Kilwin's regular chocolate fudge which was better than the Kilwin's dark (better texture) but still didn't taste as good as the Howse's fudge. The downside is that Howse's is more expensive, $14.75 per slice, so $29.50 for 2 slices, whereas Kilwin's is about $23 for 3 slices. On the day that I went, Howse's had more fudge flavor options than Kilwin's.

Terrible customer service mid fudge expensive everything i hear yelling from the back when I went…read morethere 10/10 wouldn't recommend

Literally so bad. I ordered a twist cone and strawberry shake. It was the worst ice cream i've…read moreever had. The twist ice cream cone was crystallized and tasted like it came out of a bag. The strawberry shake tasted like milk. DO NOT RECOMMEND

The cutest ice cream shop filled with other goodies and many beautiful caramel apples! We got ice…read morecream for our kiddos--they thoroughly enjoyed themselves, of course, as did all the patrons sitting outside during the lovely July weather. Definitely a must to stop by if in the area!

What a gem this place is and I am used to big city shopping (NYC/LA). Under new ownership and the…read morecouple that now owns it are quite delightful and spend as much time as you need answering questions. I buy gifts for friends on special occasions often and I know I won't ever be embarrassed by the quality. I know it's expensive but everything is nowadays. Great local coffee beans, huge selection including Michigan themed small souvenirs, free wifi, little tables to hang out at .....and totally delectible wide variety of chocolates. They gave me a free sample of their caramel butter popcorn and I thought I would die right then and there! So I bought a bag of cherry cordial chocolate covered popcorn for a friend. Five stars all around.

Worth the visit! Highly recommend stopping if your in the…read morearea. The prices are very reasonable. Their ice cream along with their tea was absolutely delicious. The tea that was tried was the crème brûlée oolong. Took a chance with it as the prickly pear is the top seller but this tea did not disappoint. It is not overly bearing sweet with a nice after taste. The ice cream was called the Mackinac, and it had swirls of chocolate with vanilla and pieces of fudge. The cashier was the sweetest. Super patient, and very kind answering all questions. Definitely will be returning

There's really no topping Kilwin's when it comes to ice cream. I went overboard for a chocolate…read moredipped waffle cone and it was fantastic. Flavors are always delicious and spot-on. Welcoming and friendly staff. Great assortment of flavors. Perfect!

The cookies and cream ice cream was so delicious! Lovely staff too and great summer ambiance…read moreoverall.

I stopped by Kilwins earlier today. And the staff was super helpful! I was greeted right away and…read morewas offered to sample some of the fudge. I didn't stop by for the fudge but it was extremely delicious and tempting. I also got the S'more's Milkshake, and this is honestly in my top three milkshakes I've ever had in my entire life. And I get milkshakes ALL THE TIME. I'm also not from the area, and I mentioned that to the staff and I was given some recommendation to places I should go to. Overall it was a 10/10 experience!

Friendly staff who are always willing to go the extra mile!…read more Delish ice cream-especially the toasted coconut!

Quite a store. The metal part figurines draws you into the store…read more Optimus Prime, R2D2, Minions, Yoda, small airplane, F1 and recycled lion statue. Lots of cool figurines from small to big. No figurine that would work well for me for our store or for my weekday job. Lots of fudge and eye catching candy displays and setup. It's a fun place to ooh and ahh your way through the store.

It went out of business at the end of the 2024 season. They spent the summer selling off…read moreeverything. It's for sale now. PERMENANTLY CLOSED