I brought in an utterly hopeless, off-white coat that had so many stains. I was almost certain there was no hope for it! When I came to pick it back up, magically most of the stains were gone! The seamstress also fixed the lining, which was coming undone. Now with the coat looking bright, cleaned and all repaired, it's almost as good as new! To dry clean the coat it was a little over a couple of bucks (I don't remember the exact price) and the repairs were about $12. You can't beat that! (Keep in mind you have to pay cash, before any cleaning or seeing repairs are done.) While there is employee turnover at the dry cleaners, one employee named Jimmy, has my customer ID number memorized. Whenever I come in, he is able to locate my account and immediately get my clothes off the rack. Now that's customer service! read more

Dry Clean Expo - This coat is like new now!! Stains gone! Hem all fixed up! - Dry Cleaning Near Me - Rockville, Maryland

Service is horrible. I never went there. Before going, I called 301-881-7741. After a message, answering machine came giving an alternate number 301-881-0049. Instead of a human, fax machine came. Since they are nearby, I went there. I complained to the lady at the desk. She was not an educated person. Kind of rude. I told her about my bad calling experience. Then, I called again in front of her. Phone range, another employee passed by the phone but did not pick up. Still the front desk lady did not apologize, instead became more rude. Then I learned that I have to pay cash upfront - no credit card accepted. I decided not to give them my clothes-- and I do not recommend anyone to go there. read more

Torn comforter. It also came back lumpy. Same thing happened to another comforter I brought there previously but thought I'd give them the benefit of the doubt. Not sure what's going on with their machines but I'll have to find another dry cleaner. read more

Dry Clean Expo - Dry Cleaning Near Me - Rockville, Maryland

Fantastic seamstress. I ripped a zipper out of my ski parka. Asked if they could put in a new zipper and simply just run a stich up both sides...nothing fancy. Well...she did FANCY! Tore the seams apart, embedded the zipper, and resewed. It's better then new!!! read more

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I brought in two pairs of jeans two weeks ago for simple hems (same style, different color). The seamstress was out, but the cashier told me the price was $14, or $16 if I wanted the original hems (I know from experience that this is their standard pricing). I opted for the latter, and the work was completed satisfactorily. The seamstress never saw me. Today I returned with another identical pair for the same exzact service. The cashier said she would ask the seamstress, who was seated further back in the shop. The seamstress looked up at me (a well-dressed white woman) before telling the cashier in Spanish that it would be $20. When I questioned this, the cashier shrugged. I suggested that she raised the price after looking at me, and the cashier repied "maybe, but that's what she says". ARE YOU KIDDING ME????!!!! read more

Zero stars if possible. Stuck in traffic, my wife showed up at 6:05p - five minutes after close, not expecting to be helped. However she saw the owner (Moe) locking the doors and thought she's ask. He rudely told her he "didn't give a fuck about your clothes" and slammed the door in her face. Again - she knew she was after closing and wasn't expecting anything other then "I'm sorry, we're closed." When i came in the next day to talk to him about it, he refused to speak to me face to face like a coward and had me come behind the counter to talk to him on the phone. He then called my wife a liar and claimed he did nothing wrong. The way this man treats his customers and speaks to women is beyond the pale. The fact that he can't deal with his customers when there's a problem speaks to his character as a human being. Stay away. read more

I visited (11/13/18) dropped off clothes. Returned (11/14/18) picked up clothes. Dry Clean Expo offers quality service @ a good price. *$2.65 Dry Clean Garments. *$1.65 Shirts Laundered. I had cotton shirts (no starch) & jeans cleaned. All came back clean/crisply pressed. However; my flannel shirt felt a bit matted-not soft as I hoped. Otherwise excellent customer services. On the day I dropped off clothes (3) counters were Open for dropped off. Entire drop off 10 minutes. The next day I picked up clothes in 5 minutes. Parking available in parking lot. Important Notes (2): *Payment Required@Drop Off. *Cash Only. AN ATM Machine is on-site (I did not use it). read more

Used to love this place. I was a regular from about 2015 until a few weeks ago. Brought a brand new shirt for just a hand press. I brought two actually. Both white dress shirts. Once was fine but the other ended up with stains from the iron (I hope it was the iron). They cleaned it for free to fix the mistake. Then when I went to pick it up, it had new stains. Then again. Finally the fourth time, the cashier looks at me and goes "this time it isn't us, you've had this done four times". As if the shirt magically went somewhere else and got dirty. The shirt was literally brand new when I dropped it off. I took it out of the packaging in the parking lot and we inspected it together when I dropped it off so I know it was clean. It wasn't ruined but she could have just said "okay we'll try again" rather than telling me it's someone else's fault. Long story short - They were always convenient but never really great. I just dealt with it because this place is on my way home and I liked the people. Anyway, it sucks because now I have to find a new drycleaner. read more

Been coming here for years. Do a great job at a great price. Very little employee turnover and they are all very nice. read more

Dry Clean Expo - Price change! - Dry Cleaning Near Me - Rockville, Maryland

DO NOT ruin your clothes here! The good price lures you in but it's NOT worth it! I took a brand new shirt, never worn to dry clean and it came back with stains (which look like glue) They re-cleaned it but it didn't come out. The owner had the nerve to argue with me and tell me to take it back to the place I bought it. Took zero accountability. I am livid and will NEVER go back. read more

I have used them sparingly as they aren't consistent with their service. I only use them because they are conveniently located near me. They promise to have your dry cleaning ready by the afternoon but on Thursdays it is not the case. Not only did I not find out until after I paid but because I asked. They then told me my items would be ready the following day in the afternoon. I went there the next day and my items were still not ready. I also did not get a refund. read more

I really put for the effort to give 4 stars, yet you get what you pay for. I had to have three items redone due to visible uncleaned spots remaining. Now the customer service is slightly rushed yet friendly, there's a laptop for you to sign up for coupons & the $2.99 price per garment you can't really beat. Leather, Suede & other items of high value its jumps to $30, so keep your other tad bit expensive Cleaners as an alternative. For home goods such as Bedding, Comforters & Duvet, its a range between $15-$23. To note, DCE states they are EPA environmental safe & odorless safe. If you sign up on the store's laptop to receive a free coupon, don't get alarm when it comes from a 'King James.' If you bring clothes in before 9A, you can get same day service, ready by 6P. Again, for the most part, you will get what you pay for. read more

I was so disappointed to see your rate. Why????? I moved to Alexandria VA. And still your loyal customer. First, it is the time! on the second day, everything is ready to pick up, no matter how many items I brought!!!! Second, the quality and PRICE!!!!!! Lowest price ever! for over five years dealing with them no damage or bad service. You guys are doing very well. And I appreciate your hard work. Please, bring them more business, they obviously deserved it. read more

This drycleaner ruined a new article of clothing by bleeding colors. They told me that my dress is "handwash only" after they dry cleaned and ruined it. It would've been useful to know that before. Note that the tag on the dress states "can be dry cleaned." When I confronted them about it, they made excuses and told me to return the dress to the store. Clearly, any store wouldn't take it back once the tag is off. Going forward, I will certainly NOT be coming back. read more

I've been coming here for a few years now and have never been disappointed. I agree with some of the other reviewers; service is friendly and fast, prices are competetive and the overall quality is great. I suggest going to an experienced tailor for hems, zipper replacements, etc. But as far as cleaning is concerned, this is the place to go if you're in the area! read more

Update: They sent me a compliment on my review, insisting I brought in a ripped shirt to be cleaned. I have attached the picture of the "compliment" That's their customer service. If your up for this kind of treatment - enjoy. NOT WORTH THEIR CUSTOMER SERVICE. If I could give a negative review I would have, and I'm not one to give negative reviews easily! I would have easily walked out and bought a new shirt and called it done, (I actually love solving things positively) if only he would had a kinder customer approach, but everything about his attitude was the opposite. Matt the manager/owner is not very helpful. They ripped our article of clothing and then suggested that it was brought in ripped, further goes on to say "I can't believe you know this is how you brought in the shirt and have a claim" loud enough for other people to hear, I can only assume this was in a attempt to have me walk out as I was trying to make this a peaceful complaint. Then said "we called you to let you know on Saturday, you should check... "" Just to ensure I wasn't wrong I did (at this point I'm getting upset) sure enough no call, I showed him the records...and no apology. My next statement "I guess I must have been lying about the call as I did in making a claim on a piece of clothing I brought in ripped". Terrible terrible terrible customer service. NEVER AGAIN! read more

Dry Clean Expo - Their way of complimenting my review. Insisting I brought in a ripped shirt. This is their "customer service". - Dry Cleaning Near Me - Rockville, Maryland

You can tell these people care about what they're doing. That's important to me when people are taking care of the clothes I wear. I've been using Dry Clean Expo almost exclusively for almost five years now. The few times I have tried other cleaners that seemed more convenient have all been short lived due to poor service or lack of concern over damaged or improperly cleaned items. I vote with my wallet and my vote goes to Dry Clean Expo! Now, if you need repairs, they are a little expensive. But I need to break my lazy habits and use the needle and thread once in a while anyway! :-) read more

Incompetence and lack of integrity are the two attributes that define this place. I brought a cotton sweater in for dry cleaning that had a chocolate stain. This is such an easy stain to get out, that I had no concerns about what condition the garment would be in when I received it back. However, when I first came back to retrieve my garment, it was in the same condition as when I dropped it off. Dry clean expo said they would try again, but the second time they spread the stain across the front of the garment. I was furious because the stain should have been very easy to get out, and I was concerned that they set it. They claimed that they were not responsible because they didn't know what the stain was (they had not even asked) and were unwilling to share any details about how the sweater had been treated. They insisted on hanging on to my sweater so that the owner could take a look at it and call me. Needless to say, the owner never looked and never called. The third time I arrived to pick up this garment, I brought it home and treated it myself. It took less than 3 minutes for me to get the stain on myself. I'm relieved that their chemicals didn't permanently set it- but what an ordeal! This place can't be trusted. read more

Dry Clean Expo - Dry Cleaning Near Me - Rockville, Maryland

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Employee very rude and didn't ask about starch. No customer service knowledge. Have to paid up front for a service that I don't know if it's going to be good. Didn't know until after she put my clothes in a bag and I the back that it was prepaid service. When I suggested to her that for all new clientele, they should be giving the courtesy of choosing to prepaid or go somewhere else. Been taking clothes to the cleaners for over 20 years this is the first encounter of a prepaid dry cleaning service! read more

Dry Clean Expo - Dry clean! - Dry Cleaning Near Me - Rockville, Maryland

Pricey for alterations, but consistently perfect work. Relatively reasonable hemming costs, it's the significant dress alterations that will get you. I haven't used them strictly for cleaning, but they seem very attentive to detail even when steaming garments, I'm sure the dry cleaning is just as well done. They're the kind of place that sews the button on for you if it is looking loose- and isn't that really the kind of dry cleaner you want taking care of your duds? read more

I had a real problem with my last cleaner and my daughter recommended Dry Clean Expo, so I decided to give them a try. They have done an excellent job each and every time I have used them. The people at the counter have been pleasant and helpful. They even called me to tell me the hem on a pair of my pants was coming out and offered to repair them, before cleaning them. My clothes have been cleaned expertly and they are always ready when they were supposed to be done. The prices are great and I am sold on their great service. I don't go anywhere else. I have been going for over 6 months now and I have always been pleased. Located across from White Flint Mall, they are my one stop shop. read more

I used to think I had found a bargain in Dry Clean Expo, but for 3 weeks in-a-row now, my clothes have not been clean by the pick-up date/time given to me. This is unacceptable. Even more frustrating, the staff never has a real explanation. I take my clothes mostly just to be pressed for the following week, yet I was told on one occasion that the reason my clothes were late was "a stain they couldn't get out". Apparently my clothes are getting more dirty after they get dropped off. ...that is, of course, if you can communicate with the staff. Instead of being up front with me, they simply shrugged and told me I could call the manager. Did they give me a number to the manager? No...just circled the main phone line on the ticket. I am by no means wealthy, so unfortunately I have to give patronage to discount cleaners. And I know there are plenty of positive reviews saying "you get what you pay for". But meeting one's own deadline isn't hard...they have complete control of when that is, after all. So even though I never wrote a review with the times my suit came back with a random crease, or my shirts had to be re-cleaned because they came back with brown residue, this is the straw that broke the camel's back. I will go somewhere else from now on. Be forewarned! read more

I have used this place for years and recommend the cleaning. Note that they will return things not cleaned well and with broken buttons, so check before you leave. One time they got something black on multiple new dress shirts and the owner argued about it not being their fault. They eventually got it out. I recently tried them for the most simple alteration - lowering the hem in two new pairs if dress pants. The work was visibly uneven and they did not press the pants, then again would not admit there was a problem. Getting my money back required me to deal with a translator and try on the clothes. read more

I am disappoint, son. I have a wool coat that was a little dirty and had cat hair on it courtesy of my white cat. I brought it here to be cleaned, y'know, as ya do with wool coats. They wouldn't clean the coat because....get this...it was dirty. Wait, what??!?!! Isn't that what I pay you to do?? The only reason I went there was because I had a coupon. I will be sure to take my business elsewhere, where folks actually like, y'know, do their jobs. XD I reached out on social media to absolute radio silence. Clearly customer service and satisfaction is not of concern at Dry Clean Expo. Nor is apparently doing what you are being paid to do. Thanks for saving me the two bucks xP read more

I went here fairly reliably for more than 2 years, even as their prices rose. I brought in a leather jacket and asked for a price quote, and was told $15. Seemed low, and I double checked for confirmation. When I came to pick it up, they were actually holding my jacket for ransom. They had cleaned it, wanted $39.99, never sought to contact me about the price, and wouldn't give me my jacket without $39.99. No manager would help, no negotiation, no good faith; simply fraud and "jacket kidnapping." I wouldn't have cleaned it for that price. Bad faith loses my business, or perhaps you get what you pay for. read more

Horrible experience! Bad service especially when your trying to pick up some clothes for a buddy right before closing. They were trying to kick me out but I was able to get the clothes. The manager or owner really was unprofessional cursed me out and everything! Then he was trying to explain how he was right for cursing out a pay client. read more

Been going to this place for years. I pulled up today to pick up my dry cleaning and before I handed my receipt to Jimmy, he had already pulled half of my clothes off the rack (he saw me drive up). Incredible, considering hundreds/thousands of people come and go from this store each week/ month. Kudos to Jimmy! read more

I have been using Dry Clean Expo since 2016 and I've never had an issue with my clothes. The costumer service is good. I gave them 4 stars because they only accept cash. There is a ATM inside but I would like to be able to use my debit/credit card. read more

This is a low cost dry cleaner and the quality has been fine. If I have a very special piece of clothing, I likely would consider taking it elsewhere. But the people who work here are very nice and helpful. I've never had an issue. For the price, you can't beat it. read more

If I could rate zero, I will. My sweater lost a button after dry cleaned here. Then, they said it was not there before I gave to them. I said you checked all the condition before you received it. After that, they said your jacket quality is bad, even designer's jacket are low quality such as Burberry. Are you serious? I paid in front. So please don't go even if don't pay beforehand!!!! Really pricey and bad service read more

If they had negative, I'd give it negative five stars. Buyer beware!!! They stained my clothes and then blamed it on me. The owner was belligerent and rude. It is easy to see why the folks working there fear him. Shoddy job from a shady place. Bottom line: if you have good clothing, it's worth driving a few miles to another $2 cleaner or even better, going to a regular cleaning service. AVOID AT ALL COSTS!!! read more

Been coming here for years. I'm not sure if mgmt changed or what but for the last 6 weeks every single week there are buttons missing from my shirts. When they have replaced buttons, they used the wrong color stitching (ie. dark blue on an all white shirt???) and also messed up the alignment of buttons. The end result... ruined shirts... Do not come here. read more

Hard-Pressed You would be hard-pressed to find another cleaner in the Bethesda area who can turn a brand new outfit into one that looks like you've been on a whirlwind of a missionary trip in the harshest third world countries. It takes lot of effort, I'm sure, and possibly some very hard-pressing ironing to chew up buttons, tear up seams, leave skid marks, and just make the outfit look like it has been through the wringer, literally. Whatever it takes, Dry Clean Expo on Rockville Pike are experts at it and can do it all with one no-refund, cash-only transaction that would impress any IRS auditor. So, the next time you are headed to that remote area of the third world and want to look like you fit in with the crowd, bring your Sunday-Best outfits to Dry Clean Expo on Rockville Pike, along with some cash, and come back the next day. Voila! Your Sunday-Best outfit can now fit in, looking like a well-worn outfit that you've abused for decades. Yes, they ARE blazing fast, admittedly, especially for the extent of abuse that they confer upon your garment in those few short hours within their possession. So, don't settle for other cleaners who need several days to slap your outfit around. Take it to Dry Clean Expo, who can do the slapping to your outfit and have a lengthy conversation of why they won't refund your money....all within less than 24 hours. read more

DO NOT COME HERE FOR DRY CLEANING!! I've been a customer for four years. They must have changed management in the past six months, at least 90% of their employees are new. How that affects you? Ruined pieces of clothing, staining in your pieces, improper cleaning methods, and slower service. Previously, my dry cleaning would be done to my expectations. In the last two months, I've received back one stained cashmere sweater, one stained white dress, one shrunken jacket, and one stained silk blouse. Do yourself a favor and find another dry cleaner. They raised their pieces from $1.99 a piece to $2.25 each and the quality has also tanked. They've ruined enough of my clothing for me to never risk going back again. If I could give 0 stars, I would. read more

I asked for double starch to look crisp for a wedding. When I got my shirt, the dry cleaners had it under the heat for too long and burned the starch onto the shirt. There's no QA/QCing of their performance at this place, nor are they willing to admit their mistakes. (If they had, I would've just simply said "if I buy another shirt, can you get it back to me in time for the wedding?") I can't believe that I've been their customer for three years, but no more - I have decided to discontinue my business with them, and so should you. read more

The worst customer service ever I try to go a couple of times but the people who work at the front they have very bad attitude they don't know how to take care of customers read more

Quick service and prices but they dropped white powder on my pants and didn't re-clean them!!!!

Never get anything altered. You're better off throwing it out than wasting money because it will be ruined. I take my dry cleaning there but I have had a few hiccups (once my husband called saying they weren't sure if this one shirt was mine! It was so luckily I didn't lose my clothing" but nothing bad enough to make me drive further (yet). These last alterations sent me over the top though as I don't think I can ever go back. It's like the lady was drunk bc the thread lines were up and down and the hen was crooked. Plus the seams were visibly botched and uneven, even pulled too tight that it looked absurd. And they would only give me back half of what I paid for alterations. It's getting fixed by my man at WF Tailor, but I'm having to pay a lot for fixing their mess. If you're in the market for a new cleaner, I would not recommend this place. It's a shame because it shouldn't be this hard to perform dry cleaning services. read more

Friendly neighborhood cleaners. Staff is always polite. They know me by my first name and practically have my items ready when I walk in. I have never been disappointed in any of their services. I recommend this dry cleaners as a great neighborhood cleaning service. read more

I have been using this cleaners since April 2008 and have been pleased with both their cleaning and laundry service. I have never had anything damaged and have taken in some really nice suits and evening wear. I have used their alteration service on a few easy, casual items and they have done a great job. I have had a leather coat cleaned--they outsource leather--and I was happy with the job. Compared to other inexpensive cleaners I have used, my clothes smell clean and don't have a chemical smell. Expect to pre-pay and it is cash only. My only complaint is if they don't charge you the correct amount, i.e. if they miscount, they expect you to pay for their mistake when you pick up your clothes. This rarely happens. For a "cheap cleaners," you won't find much better. read more