Longtime customer -- lost trust after missing jeans and rude service. I used Premier/Dry Clean Super Center for over a year without issue -- until I noticed my jeans slowly disappearing from my closet. One morning I put on a pair that were clearly not mine (way oversized and a different brand). Buy the time I noticed the jeans weren't mine I had no receipt. I brought them back to the store and asked for help. Management refused to accept responsibility or credit me for the cleaning. Instead she loudly insisted I had to have a receipt, told me she would alter the oversized jeans to my size (without my permission), and refused to discuss a refund of the cleaning charge at the very least. I didn't ask for reimbursement for any missing jeans. Just that they try to find them. When I said I would take my business elsewhere there was a sarcastic "have a nice day." I have no patience for rude, dismissive service. I was a long-time customer, but I will not return and cannot recommend this cleaner. read more

I realize no cleaners is perfect, but they always seem to do a good job. Occasionally a button gets damaged, but thanks to their tracking system, I've yet to lose an article of clothing. And yes, I realize I probably jinxed it and something will be missing from the load I dropped off today. Fingers crossed that doesn't happen. read more

Horrible. Wish I didn't even have to give a star. I think they stole my gloves out of my jacket. I took my jacket in to get dry cleaned, forgot to take my gloves out of the jacket. Sometimes my kids put the gloves in my jacket when they borrow it, and I didn't check. Come back the next week and I ask if my gloves had been in the jacket. they said they threw them away because I left them in my jacket. Who throws away the customers items? I forgot my gloves in my jacket, and you throw it away? Either someone there stole them or they don't care about their customers. How hard is it to make a lost and found for your customers if they forget their things? Don't go here. read more

This place has gone down hill even when they were already near the bottom. Recycled soap because they are to cheap to use new stuff!!! Disgusting!! read more

Employee not wearing mask. Said they're not provided. Owner doesn't require them. His name is Sam. I provided her with mask. Will try to contact owner to complain. Will also switch dry cleaners if this continues. Been doing business there since they opened read more

Caveat Emptor - Check your receipt and if it doesnt seem right, challenge it. Having been using this cleaners for over 2 1/2 yrs, I was shocked to have an overcharge today and it made me pause to think. I first was charged over $20 for 14 shirts, so I knew he thought 4 of them were dry clean, which I quickly told him no. he tried to insist as this "type of shirt" the buttons would get broken. I told him you guys have always broken regular shirts why is this different? It then went to $16 and if you know their sign, it's $.89/shirt on Wed/Sat...seems that's not the case if the boss isn't around. I was given a flimsy excuse about the computer...I wanted my corrected refund then and was told it would have to wait. On my way out I told another customer (seems one of them too um-bridge with that and frankly that's too bad...fix the problem you don't have complaints). I came back at 3 to pickup my shirts, no acknowledgement, silence, they got my shirts and were turning me away, so I leaned in to talk with the same guy who turned me away without my refund and asked who the owner was, he pointed to a guy who frankly didn't seem appropriate, but he scurried around trying to figure out where a refund could be and they had pre-set it aside in a drawer...knowing full well I was entitled to this. Another one of them, they gent that does hemming and alterations, raised his voice and told me I had no business telling others about the problem and frankly was snotty. If this is how you treat a customer who just wanted a correction after 2 1/2 yrs, then so be it, I found a great place only a block from my new location...I drove out of my way to continue using these guys. NO MORE, never again, their lack of customer acumen tells me all I need to know...seems they need an INS visit as well. Bottom line, it ended up being an initial $8 overcharge, down to $4, and finally refunded that...that $8...weekly or monthly adds up...check your receipts...don't take their word for it... read more

I've moved to Frisco 3 months ago and since I've been here the service is very poor including this dry cleaners. The place opens at 6:30 Monday through Friday. The owner and the employee both show in the parking lot at the same time 20 minutes late. read more

I never get things dry cleaned so I just picked this place because it showed up on my search. I was told if I dropped off dry cleaning before 9am then I could pick it up after 5 (they close at 7). Since it was my day off it was about a 25 minute drive from my house to this place. Showed up at 5:30 they go to find my stuff and come back and say it's not finished. I remind them they demanded payment up front and promised the garments by 5pm. The guy is very dismissive and says "we got busy, I can't do anything for you" without even looking at me. A guy behind him starts laughing because I am asking them to keep their commitment. Another employee hears us talking and looks for my stuff. She comes back and says none it it is finshed, but I can come back in an hour. She also gives me back a suit jack and a sports coat and say they can't clean them because there both have "defects". I come back the next morning to pick up my clothing. Luckily, it is finished. They give me back one more piece they say they couldn't clean because of "defects". I ask for my money back for the pieces they didn't clean. They say no, we only give credit for future work. I tell them fine, I am calling the police. She immediately calls her boss and he tells her to give me a cash refund. I wouldn't go back to this place is they paid ME to do my dry cleaning. read more

I was using this place for a few weeks and I thought it was convenient and reasonably priced. However, during my last trip, I picked up a set of shirts and I noticed one had a hole in a sleeve. I pointed the hole out and they denied it was them. After going back and forth with them for awhile they finally agreed to give me $10 for the $45 shirt. The shirt and my trust were in great condition until then. There are other places (nearby) north and south of this address that offer far better customer service. read more

I give 4 stars because no place is perfect. I moved to the Frisco area last year. I tried a couple cleaners. This place has been good and continues to give good service. I recommend this establishment. Tip, always inspect your clothing. Let them know if there is a stain or other. Enjoy. read more

I just took two pair of pants to get hemmed at this dry cleaners. They did not hem my pants. Instead they folded up the pant leg to make a cuff and stitched it in place on two sides of the pant leg. The cuff kept coming undone and I didn't like it so I took the stich out. That's when I realized they didn't hem the pants at all, but just did this half job. Their estimate for when my pants would be done was also wrong. They told me Friday and they weren't ready until Monday. I will never use this store again. read more

These folks are as good as it gets. They bend over backwards to do whatever they can to help get the laundry out on time and do a great job every time. Kudos, all!!! read more

Great service and very reasonable prices. Everyone here is very friendly and I now consider this my "go to" dry cleaner.