The service at the Stonebridge cleaning store was subpar, primarily due to the attitude of the person running it, Kim. I visited on December 8 to get pants hemmed, and Kim quoted a 3 to 4-day turnaround. However, it took until December 17 for the work to be completed. When I picked up my pants and mentioned leaving a bad review, Kim's indifferent response was 'thank you', which highlights the lack of care for customers and service quality. I absolutely do not recommend Stonebridge cleaners. read more

This place is so bad the employees are evening abandoning ship. Just ran into a former employee at the Eco Cleaners on Custer and he had an earful to say about Jem, the owner of SB cleaners. Run, don't walk away from the "dry clean Nazi" read more

Today was the last straw! Avoid this business at all costs unless you want to eventually deal with the same thibg: ruined clothing and a very poor attitude by the owner. The owner is a rude, condescending, and cheats customers without any remorse. They obviously have an issue with either the pressing machine or the employees not being careful. They ripped my husbands very nice dress shirt today and tried to say it was already there. Then he backtracked and said it was worn down there and ripped bc of that. It is a huge brand new rip several inches long and Its a new shirt husband has only worn this shirt a couple times and he is very careful. Several other customers on here have had similar experiences with items being ripped or ruined. The owner tried to say it was my husbands faulty shirt that was the problem and would not even refund the money for the 9$ he paid for the few other shirts he had dry cleaned. When i told him it is a 65$ shirt, a J Crew, the owner grabbed the shirt, rolled his eyes as he looked at the tag, and said, condescendingly, "J Crew? There are much better brands... I dont think so 65$" .... He then tried to pull the religion card and said, "Look Im a Christian.." I responded, "Yes, so are we, and that has nothing to do with your attitude or what happened to my husbands shirt." My husband and I have been customers here for years. I honestly quit going last year and told my husband not to go back bc of the extremely poor attitude and a ruined shirt previously. He continued to go bc it is convenient being very close to home. Today is our last day there. read more

I should have investigated before coming here. But I figured i didn't have much to clean. I have never ever liked being swindled, I mean who does. I brought over a piece of clothing to be cleaned. When I first walked in, the guy at the counter didn't say hello, just "what your phone number? " and continued to get my info. I was a bit taken aback as to how he acted. I was then printed out a receipt with a price. He never mentioned price before I got the receipt. To me it was pricey but was like I'll just pay. When I came back to get my stuff. The lady at the counter quoted me a higher price. Approx 20% higher than the price I was given. I asked why and she said I had a different kind of material. How the heck am I supposed to know that. I was fuming. Got my stuff and came here to warn everybody. I didn't even look at my clothing because I was trying not to go off on them. If you google plus this business, you will see complaints about their service. It's best to be ready for problems before going to this place. read more

Let me first start off by saying the owner is VERY RUDE! We have been coming here because it was convenient. I would drive double the distance and pay double the price then use this place again. I dropped off various items and was told be ready in 24 hours, I come back and they tell me I never dropped anything off. I didn't get a ticket because I dropped everything off in a bag that had our name on it so they never gave me a ticket in the past. I was able to tell them date and time I dropped an they still said I never dropped off anything. I had to go by my son new dress clothes because he had a banquet and that was why I took the clothing to the cleaners. Finally five days later after the banquet they found the clothing and didn't apologize either. I had another situation today and the owner is just plan RUDE and that is being nice. You are STUPID to use this place and BEWARE of what will happen to you at some point. You can see the poor ratings of this place. read more

I had used their services for almost 5 years and although I never liked the overall attitude here, I never had a problem with the quality of work, it was average. I wore my finest silk tie to my mother's funeral. I had noticed that the next time that I took it out of the closet that it had a small food smudge on it, not any larger than the size of a pencil lead. Since it was a solid silver, shiny, silk tie it needed to be cleaned. Although I have very few designer labels in my closet, this particular tie had been a gift. It was a Hugo Boss label and because of its quality, I was concerned about who was going to "clean" it. As I entered this shop I asked the owner if they could clean silk ties and I was told yes by a small and very smug nod. I left the tie, but now wish that I hadn't. When I got it back home it was obvious that they had pressed it! Pressed it! A silk tie! Needless to say it was now "embossed" with images of the entire back seam and the loop very prominent on the front. The next day I returned it to them, told them that in its current condition it was a $100 tie that could not longer be worn. The owner responded by saying that there was little he could do and that he had ties that were "much better" than my mine. I almost laughed out loud. It was so superficial of him. I told him that this was not about who had the finest clothes but that the tie was ruined. He then asked if I wanted him to redo it and I said yes. When I picked it up the next day it was no better and the shop offered no solutions to fix the situation. I left a very unhappy customer with an expensive tie that due to the price, would have never bought my self. It was indeed permanently ruined. The tie was a gift from my son. Don't go to this business. You are gambling and they are rude. read more

We've been using this location for 6 years. Even after we moved from McKinney we still drive 20 minutes to get our dry cleaning here. Never had anything lost or damaged. Would definitely recommend. read more

DON'T USE THESE PEOPLE! The owner is horrible! I had them dry clean a bunch of my clothing, and everything came back ruined!! My two silk shirts were covered in some kind of oil, all over the fronts. Also, I took a soft over sized sweater that came back scratchy and shrunk. I also got back two other addition items that were so badly shrunk, that they aren't wearable. I think they just washed everything, not dry cleaning anything. I called the owner, and proceeded to tell him the situation. He said he was sure that what I was saying wasn't true. He said I should come in and show him. His solution for making things right was for me to bring in the clothes (AND LEAVE THEM!!), and I could have some in store credit! Who would want in store credit after they ruined about 10 items of mine?? NOT WORTH IT, VERY UNPROFESSIONAL, & ACCOMMODATING! read more

Been a customer for 7 years and won't go back. Over charged me in my last pickup and told me a credit would be given. Went to drop off again asked about my credit and told me I already used it. Told them I wanted all my shirts laundry not dry clean and the began to argue with me on why. I said because this is why I was overcharged the last time. Had issues before with shirts coming back with spots etc and thought maybe I did spill something but now I think they just ruined them. Poor customer service. Don't go there. Not honest Even after being a customer for 7 years! read more

Awful dry cleaners - ruined custom shirts. I keep having to take shirts to be re ironed. Broken buttons and unresponsive management. Don't waste your money here. read more

Do not use this drycleaner!!! 52 pieces of my dryckeaning were missing. We went 6 times to tell them to please look for our clothing. They said they didn't remember us dropping off! We have been using them 8 years! We have spent over 32k in drycleaning with them. I demanded on the 6th visit to go in the back and look for the clothing. He said it was a waste because they had already looked. ( I had sent pictures of the long dresses that were very bright colors) . When he started the revolving belt started guess what... all my clothes magically appeared! All 52 pieces!! read more

Price increases when you return to pick up. Their reasoning it's a suit. I've always dry cleaned my suits, have never been up charged because it's a business suit. Never again will I visit this company. read more

They chrged me $25 for two shirt two dresses but didnt clean one of the dresses because of the stones on the sleeves and this guy triedtk give me back my dress uncleaned and expect me to walk away without asking for refund. He started talking with attitude when i asked for wash or refund read more