Insane quote to do my teeth they tried to say I had 29k of work. That's more than my car . I went…read moreto three more dentist around salt lake and was quoted 6-8k. Insane. I then asked to transfer my Crown that was paid for to another dentist or to myself. They said I had to come in person which is not true. That then also said only one manager can give me the release form and she won't be in for another week. Under 45 CFR § 164.524, HIPAA says: * You have the right to access your health information maintained by a covered entity (This includes: * Medical/dental records * Treatment notes * Lab/X-ray results * Forms related to your care, including consent or release forms) Yikes. Even the BBB (Better Business Bureau) rated them a F. Will not be coming back for care

I recently switched dentists after a bad experience elsewhere, and I'm so glad I chose Stonehaven…read moreDental! My first filling here (lucky timing in that sense) was handled with such care. Unlike my previous dentist (who didn't even mention the issue) Dr. Irene and her assistant Jena were attentive, thorough, and made sure I was comfortable the entire time. They were friendly, professional, and put me at ease. All around, a great team that clearly cares about their patients!

They will try to offer a bunch of extra procedure saying that the insurance will cover them even…read morethou they know they won't and you better pay it or it goes straight to collection

The dentist' never addressed me personally, and while removing a tooth talked to the nurse about…read morewhat good grades he got at school. I asked to speak with the owner, and was surprised when I was hung up on. I called him back and back and pleaded for them to help me relieve the pain of the affection. From what I underssevere as the one I had need to be addressed, otherwise they can become a hazard for the rest of the body. When I mentioned this to the receptionist she laughed. She laughed and said whatever. And then hung up. Now the work that the dentist did on my mouth over the past three years, has left me with what is called chronic ulcers. The surrounding teeth or chipped by the dentist and these chips caused white painful sores on the bottom of my tongue. Sores it to this day have not healed. Sores that the dentist ignored, until I asked him about them, and he referred me to someone else. Nothing was done to alleviate the pain from the sores, sores that I still have to this day. Chronic is caused by the dentist by his work, and were not treat it. I was under the understanding that if the Dennis knew something was wrong with something in your mouth, they have the obligation to tell you. At Family Legacy Dental this is not true. The dentist is there to visit with the nurses, the dentist is there too except Medicaid, did not except the fact that the price they receive is lower. The dentist does not work with people who are individuals without support systems and have disabilities like myself and turning us onto the street with a dangerous infection which ultimately required me to go to a doctor, who looked at it, said that the gums were infected, and gave me an antibiotic. He then referred me to a dentist in cares, one Dr. Wiest in Provo. To make a long story short, this dentist does not care about the patients the owner of this practice does not care about the patients the receptionist and the nurses, all of the same type age and ethnicity, do you not care about the patients. A dentist who could have written me a script and sent me on my Way, chose to allow me to leave with an infection the size of a golf ball, very close to my eye sinus and was actually growing to the other side of my face, with that too bad so sad, and a message from the owner which said we do not want to treat you again and you are no longer welcome in our practice. They will not release my entire records to me, even though I paid for them, obviously, they are going to give me copies of papers that I still have that don't really explain anything other thanThe work that they did on my mouth. They would not give me the x-rays, and they would not entertain for even a second helping me. He caused me grief, and the dentist or the owner neither one of them had the courage to confront me one on one. They let the staff tell me. The staff laughed when I mentioned how dangerous my infection was, and the Doctor Who finally did treat me and my family doctor told me that a dentist who operates an office like that is there for the money not for the health of the patients melts. He said it's a shame that that dentist is allowed to practice, and that everybody on Medicaid is basically forced to use that dentist because of the limited amount of doctors that would except Medicaid. I admit I did change several appointments two different times I did have the Covid which required me to change two or three appointments, and then my insurance changed in January which left me in the dark as to whether or not he could still be my dentist. In an emergency situation he chose to not help me, even though all he would've had to do was write a prescription for an antibiotic. I believe this dentist is prejudiced against those who use Medicaid, because he does not receive his listing price for what he is doing. The owner, doesn't care about anything but collecting money that isn't covered by insurance. I appreciate the fact that the Dennis time is valuable, I know his school is expensive, and I know the owner has a business to run. However, they are authority figures, working in a practice where people are desperate for help. They abuse the desperation, andWhen I asked them why they didn't give me a warning first they said we are giving you a warning first for sending it to you in the mail today. I'm confused as to why I get the warning after being told I can't come back. The name of the business is Family Legacy Dental there was no family ambience in the practice And legacy is a word they used to disguise their indifference to the patient's health. People have free will, you may go to the dentist and you may have a good experience. as a disabled gentleman I feel I should be given a little bit of slack, especially since I paid for everything including the days that I missed. Once again good luck if you choose this dentist, they don't care about you.

Kyle Bowen he is very knowledgeable and is a very good listener! He does great work and very…read moreunderstanding. The prices are very reasonable and the front desk lady's are amazing as well! The full company is just awesome

The dentists and staff are great! They truly care and do excellent, quality work!…read moreI love that they offer IV Sedation or nitrous for those that are nervous at the dentist office. Also they are up to date on technology. They have Disney plus and headphones as well to help make you more comfortable. It's the best office ever.

Everybody who works there is super helpful and explains things very well. I normally get nervous at…read morethe dentist, but it was totally chill!

Unfortunately couldn't even book an "emergency appointment". Spoke to Elisa on the phone whom I…read morementioned we had a broken molar situation (which according to their own website is a dental emergency) . Well first they tried scheduling us DAYS later, which is actually not the bad part, what was bad was the fact that she said she couldn't book us unless our insurance was PPO. We stated we were willing to pay out of pocket. She said she couldn't book us unless I called insurance and unless we had a PPO insurance. I told her about their online statement saying this was a place we could call for a dental emergency in Utah and she had no idea what I was talking about. I even read her the phone number which was the office number and she wasn't even sure it was their own number. Office staff needs to be trained on what services they offer and if you only take clients with specific insurances and certain coverages fine, but please list that in your website and included in your "Emergency dentist" ad to avoid wasting time.

Worst experience. Paid for a cavity to be fixed... that didn't get fixed. Paid for an overlay that…read morebroke 3 times before a permanent one was placed then the permanent one broke after 7 months. After 8 rescheduled appointments by them, multiple mistakes, & horrible communication I'll be going elsewhere, I suggest you do too :) Oh & an office suggesting it's against HIPPA to send me my own records feels.... Not right :) what a horrible experience. We will be filing complaints with the Utah Division of Consumer Protection & the Dental Board Update to add: to get a copy of my own dental records Dr Willams was demanding me to sign this form? How illegally cute is that? & remove my reviews to get my own medical records? Nice Update as this mess gets messier. Email from Dr Williams himself again stating I can't get my records unless I remove reviews & also wanting me to sign a form saying that I'll keep all of this agreement to myself.

One of the worst billing experiences of my life. Over 4 months and I'm still dealing with it. Life…read morewould be easier going to a different establishment

Feel very comfortable with this office. I may not look nervous at the dentist but I really am…read moreterrified. Dr.Patch and his team have always made me feel comfortable. I do recommend them 100% I don't feel pressured at all to get services done either. Their teeth cleaning is good. They don't polish your teeth like other offices I have been to in the past. Maybe I need to ask but over all good cleaning. I had root canal done and dr. Patch was very gentle and kind allowed for breaks if needed. They do give you option to watch Netflix during your procedure. Which is cool if you need a distraction. And they give complimentary facials after cleaning. Also call for correct office hours. I don't think they have updated their website. Dr. Patch is the dentist there not the one on their website.

I really debated on writing this review but I think people and the owner needs to know how Mandi is…read moretreating people. I gave this place three stars because overall my experience was ok. I started coming here about 9 months ago. I worked at a facility with children with mental health complications, it was a group home. I was assaulted by one of my students and broke two of my teeth. I had to have a crown put on one and a tooth pulled, an implant placed and then the new crown put on the implant. When I first started coming to Riverton Dental it was great. They helped me immensely with Workmans Comp. I called them when everything first happened and they said they had worked with Workmans comp before. They did a majority of the work at Riverton Dental, I had my Implant placed at Salt Water Dental. Mandi told me that those offices work together when implants are placed. I loved Salt Water Dental. They are beyond kind there, I even confided in Dr. Jensen about what was going on at Riverton Dental. He apologized on their behalf and asked me to give them another chance. That he goes from Salt Lake to Riverton Dental for his work and wouldn't go anywhere else. Come to find out the reason he was telling me this is because is he the owner of both Riverton Dental and Salt Water Dental. Now getting to the real issues. Lindsay called me Monday the 17th to make an appointment to get the crown placed on my implant for Wednesday the 19th of February, I asked her if she had any sooner appointments because I was beyond excited and she said no, I asked her to call me if she had any cancelled appointments because I live close to the office and would like to get in ASAP. She was kind and told me yes. Wednesday came and I got a call first thing in the morning, I thought they were calling me to tell me to come in early. It was Mandi. She was letting me know that she was not going to place the crown because my workman's comp had not paid her. She was not able to get ahold of him and they were not calling her back. I ended up asking her to give me workman's comp phone number and I called and they picked up first ring. We ended up three waying Mandi, he let her know that she had not sent in any of the bills and if she sent him the bills he would get a check out the same day for they to place the implant. She thanked him and hung up. I called Mandi back. She still said she is not going to place the crown until she got payment and a few other things she said to me that was uncalled for was "Its your fault that insurance has not paid me, they are your insurance and your problem not mine." another thing, one of my teeth were in the process of decaying, so I think that is one of the reasons it broke as easy as it did but she said "We both know that break didn't happen at work and you are lucky that workman comp is paying for that" if you work for a dental office why would you say something like that? I didn't even get an apology for it. Just so that she knows everything that happened to me is a video tape at my work and they can see it broke my teeth. We had great video cameras and they took pictures after and sent them to my "insurance" I fully recommend Dr Jensen at Salt Water, however I do not recommend Riverton Dental. I ended up going to a different office to have the implant placed. That office was great. They were the one that told me more about what was going on Riverton Dental and how many complaints they are getting. We actually had a conference call with Dr. Jensen. He ended up releasing the tooth to the new dental office. He did say a couple things that stood out to me that was a little bit upsetting. He said "We need to give her the tooth and put this down as a bad experience and cut ties" He is a great dentist but he needs to know what is going on in his other offices. If it was me as the owner I would want to know what was going on. Mandi did tell me as well if I wrote this review that she was going to "challenge" the review. She can try to challenge the review but what I know what my experience was.

Occasionally, you are fortunate enough to find a truly talented, skilled professional worthy of…read morehigh praise, and even more rarely you come across such a professional with an obvious concern for their patients' well being. Dr Gustafson is one such amazing dentist, and honestly one of the most genuine and caring people I have ever met. I cannot imagine there exists a better pediatric dentist anywhere. Thank you, David Gustafson, for all you do for our kids and their dental well being--we just love that, first and foremost, they think of you as their friend!

Lobby has a tiki hut for kids to be engaged as soon as they walk into the door. No candy but lots…read moreof little tiny toys as prizes when my second grader held still for her cleaning and teeth polish. Movies everywhere, small TVs and headphones to distract kiddo. Pricing explained by the front desk lady. Hygienist Beth super awesome and explained to kiddo equipment and processes using fun words. Definitely will see them again in 6 months! In and out in 40 min. Kiddo left smiling-- that's a plus! Easy parking, first floor suite. Definitely take your kids here. Dr. Rupp provided options for protecting the Permanent teeth. Like all kiddos, the sugar rushes need to be tamed. So now my kiddo has sealant. Quick procedure and painless.

Excellent dental hygienist, did a thorough job. Dentist was pleasant and didn't push work needed…read more Enjoyed experience.

This is sad because, I actually liked the Dentist Tony Jensen. Too bad I can't only deal with…read morehim. It's the rest of the staff that is deserving of this bad review. The hygienists are always rushed. ALWAYS. I had several different hygienists too. I have been going there twice a year for several years. I always questioned myself WHY. It was usually not a good experience, but I figured...it's twice a year. I just put up with it. However, my opinion has now changed. I definitely won't be going back. The staff is unprofessional. Especially, the office manager. I expressed my concern about their 3% fee to use our health equity debit card for an upcoming procedure. If you don't pay via check or CASH, they charge a 3% fee. No other medical offices do this, in my experience. I use my health equity card for all of our medical expenses. When I told them I won't be coming back. The office manager was extremely rude. I just received a bill from my last appointment. I declined the option for a fluoride treatment. They charged me for it anyway. I declined it due to their added fees. I nave never paid out of pocket prior for the standard exam and x rays. They must be hurting for money. Real classy Genesis Dental! I will be fighting your bogus charge.