Absolutely horrible service with respect to follow on issues with the pool. We have been…read moreexperiencing issues with leaks and have to essentially beg to get someone to pay attention to the issue, they keep saying it is fixed and we know it is not. To the point that service can't be done because the levels are too low. We have also had issues with the lights with no follow up on what was done - still not working and we don't know what the next steps are. I would never recommend this company for follow on service.

I was aimlessly reaching out for advice on pool care when an employee from St Lawrence Pools…read morecontacted me. They gave me extremely helpful advice and I wouldn't hesitate to contact one of their stores at this point or in the future.

Always always five star treatment new pool this year. The crew was great. Everyone at the store is…read moregreat. Brian should be proud. Do yourself a favor and go to Sundance Leisure. Last pool was 1998.

I wouldnt bother...my father bought a hot tub from them about 20 years ago (my father was the type…read moreto buy reputable and long standing items WITH SERVICE CONTRACTS AND PROVIDERS)....I called them to set the hot tub up this week and they told me the brand they sold my father, they no longer service.....dont do business with people that STOP SERVICING ITEMS THEY SELL!!!! THESE ARE SUCH PEOPEL!!!!

As an avid lane swimmer, this pool just doesn't cut it. I will admit that I'm used to 10 or 12…read morelanes versus 6. For one, there's way too few lanes and too many people "scheduled" to use them. One minute you're swimming along the next minute there's two other people in your lane! You don't need three people in a lane if there are other lanes that only have one person in it. I watched as this happened to several lanes where the people had to stop swimming to figure out what was going on because the people that joined their lane weren't really swimming in a circle. They were kind of trolling along. And that's not what lane swimming is for. It's ridiculous. You can't Get in a decent swim if you're having to stop and wait for people to move along. Finally, why do I have to "check in" at the desk if I have registered, only to have to then go scan my card to enter. I was told I had to do this. but then there were patrons who said that I didn't have to do it. Also, the availability times are extremely limited. They need more times in the afternoon between 2 and 5 PM.

not a fan of some thing about this place. really really really used to like it but know I don't…read morelike it as much. Hopefully things can soon return to the way they treated people befor.

What a treasure that is right in Syracuse. I went for a 3 mile walk today with my friend and really…read moreenjoyed the landscape and the views. From the mountain goat high spot of the park you can see all of downtown, it's really cool!!! A lot of spots to sit and relax and the homes surrounding the upper Park are just gorgeous.

This park invented Onondagamatopoeia, so it's shhhhhurely the most sooooothing sssseeea shhhhore in…read morethe Sssssyracuse area. OK what the f*** am I talking about. But it's a spectacular Park in Syracuse that is the highlight of the inner city SYR area. I like it even more than I like being Onondated by Dating prospects. This wonderful wooded park space is large and gorgeous much like my girlfriend. There are two sections, Upper and Lower, and both are lovely. Definitely the most relaxing place to hang out and people watch during the summer in the inner city area, and bettered only by Onondaga Lake Park (totally different) in the wider region.

Do not come here unless you are good with waiting close to two hours to get your main entree, 90…read moreminutes to receive your appetizers, and coffee 30 minutes after ordering. I'd you don't mind gettint your food lukewarm, this is your place. Management was ornery when we complained. This was on a Sunday afternoon. Never again.

I only come to Drumlins to use the indoor tennis courts because they are free for SU students with…read moreyour student ID during certain days/hours! My friends and I have been coming here for the past three years and have had nothing but positive and friendly experiences! The staff is very friendly and helpful when determining when the courts are free for students and are accommodating when you need to chance a time or cancel last minute. The courts are extremely well maintained and they even offer classes on an individual and group basis! If you are in need of renting a tennis court definitely come here!

I wish I took more photos. I hosted my sister's baby shower here. The staff were amazing and so…read morehelpful. The space was large for the 50 people and cool. People complained it was too cold in there with it being 85 outside. You don't hear that too often. We had rooms 204a/b which was perfect for the event.

What a fun canter for all!! Loads of free activities for all ages of people. They have a football…read more field and clubs during the summer! Recently relocated from W Irondequoit to find all this excitement for our grandson, who trains at TSE in off season.

We recently visited Rome Pool and Spas while searching for a hot tub. Their staff was great…read more Extremely helpful and educated us on the best options for our family.

I would not recommend Rome Pool and Spa based on my experience…read more Initially, I was very disappointed with the poor communication that occurred leading up to the installation of my liner. They then installed a new liner in my pool, but during the installation my pool frame was damaged. After discovering the damage, I immediately contacted them to notify them of the damage. The management (Beth) was unreceptive to request to assess the damage and I made multiple requests to attempt to rectify the situation by repeatedly asking to have them come back and assess the issue. Rather than taking the time to inspect what happened, they were dismissive and unprofessional throughout the entire process. Instead of accepting any responsibility or even investigating the damage, they blamed the winter weather, suggesting that leek and fold in the frame following the liner installation, was a result of rust never brought to my attention and winter wear and tear. Those explanations made little sense given the circumstances, and they seemed more interested in avoiding responsibility than helping resolve the problem. especially since a new liner should never leak. Good customer service doesn't end when the job is finished--it includes standing behind your work if something goes wrong. Unfortunately, this company refused to cooperate in any meaningful way or work toward a fair resolution. If you're looking for a company that stands behind its workmanship and treats customers professionally after the sale, this was not my experience.