We were blown away by the 1st Choice team. Everything we needed was taken care of, starting from…read morethe office staff where , Ana and Leslie responded to our emails and any issues we had. Samantha also helped things run smoothly on the office side as well. Mike and Jason created the estimates and made sure that we had all our bases covered. Mike was diligent with the matterport and explained the steps of the 1st Choice process with us. We were blown away by the contents department manager Ricardo and his crew Julian and Jeannette. They packed up almost the whole house and made sure that everything was labeled, organized and then put back in the proper place. We wouldn't be where we are now without the help of Roberto Rodriguez. He was the first person to show up at our home when we frantically called once we saw our water damage situation. We knew we were in the best hands and that Roberto and his team would make sure that everything was dry before the next work to continue. Roberto Guzman, Marco and Miguel and his crew were invaluable to us. They worked so hard every day to make sure all the elements of our project were completed. We knew we were in good hands and we were reassured that they would be the work done. Thank you for everything!

After seeing my review, Roberto contacted me and wanted to make things right. They came out…read morequickly and finished the job and fixed any issues. And he's been helpful in finding a match to flooring that got damaged in the process, which I greatly appreciate.

Four years ago, we had a basement water problem and ServPro Wheaton came out right away to help,…read morethen later we had them back to do the restoration. They did very good job in both regards. Just this week we needed documentation at the request of the people buying our home. Christy in the office did a great job in getting us exactly what we needed in a very timely fashion. This kind of support is greatly appreciated and completely demonstrates that the firm is in business for the long run.

I waited several weeks before writing this review because I wanted to give the company an…read moreopportunity to make things right. Unfortunately, after being ignored for weeks, I've given up hope that they will. They came to our unit to perform mitigation work after water damage caused by an upstairs neighbor. When they finished and left, we discovered that the cover for our ceiling fan junction box and one of our light fixtures were missing. I contacted them within an hour of them leaving, and initially they were responsive. However, they repeatedly sent me photos of an entirely different light fixture in a different room of our home (our kitchen instead of our living room) and insisted they hadn't removed anything. I explained multiple times that they were looking at the wrong room, and I even sent my own photos, but they continued to insist they were correct. Eventually, communication stopped. The supervisor, Aldo, called me once, but I wasn't able to answer immediately. I returned his call and sent a text within an hour, but I never received a response. Despite promising that the light would be replaced, I've been completely ignored ever since. We are now left without a light fixture and have to purchase a replacement ourselves and pay someone to install it. The lack of accountability and follow-through has been extremely disappointing. I understand mistakes happen, but ignoring a customer instead of resolving the issue is unacceptable.

I am sharing my experience with the construction team for this Servpro franchise to help others…read moremake informed decisions. This review reflects my personal interactions and concerns and is not directed at Servpro Corporate or other franchise locations. After a water-damage incident, this franchise handled both mitigation and the beginning of a rebuild of my only bathroom. Mitigation took about three weeks. Although it initially appeared satisfactory, I have since been informed by my insurance provider and other professionals that moisture may have been left in the crawlspace, which has contributed to buckling in my hardwood floors. The floors are now raised and uneven, and this has caused structural issues in our hallway--including doors that no longer open and close properly following mitigation and the new subfloor installation. For the rebuild, my insurance approved the estimate on October 1st, and the franchise accepted an 80% deposit on October 7th. In writing, I was told that work would begin within one week of payment and that the bathroom would be completed in approximately 4-5 days. I have emails and messages documenting this timeline. Because this is my only bathroom, this commitment was essential. Despite these assurances, the project did not start on schedule, and the delays that followed were significant. Work that appears to require a permit under my city's regulations was performed without one. When I first asked about the permit, I was told it wasn't needed; after confirming with the city that a permit was required, I repeatedly requested that the franchise submit the application. Although they stated several times--verbally and in writing--that they would file it, the city confirmed on every check-in that no permit application had ever been submitted. After I requested permit and insurance information, the team stopped returning to complete the work. This occurred around week 7 of us living in a hotel due to delays and halted work. At this point, I have been without a functioning bathroom for more than 10 weeks and was displaced from our home for a total of 8 weeks. The bathroom remains incomplete, with only a toilet installed. I also have photos and message threads showing that the toilet I ordered through them was replaced with a completely different model than the one we discussed. I also included emails documenting the timeline they provided, which we now know they did not meet. It is almost December, and we still do not have a completed bathroom. I raised these concerns with the project superintendent and then escalated them to his supervisor, who asked for additional time to resolve the situation and "make it right." More than three weeks passed with no action, and the permit issue remained unaddressed. They sent an email saying they would file the permit and copied us on it, but the city confirmed that no application was ever submitted during that time. Daniel Baier has repeatedly been difficult to work with during this frustrating process. He has repeatedly made false promises that he won't deliver. We filed a complaint to his boss George Foster- who pleaded with us to let them "make it right". That was over 3 weeks ago and again, no progress has been made. They still have not filed for a permit in my city after multiple request and email reminders. We have no bathroom in our home after 3 months of working with this Servpro. I have called the city every day to check the status of the permit, which I am told there is no permit pending. Dan continues to tell us that he will do it right away when I remind him. 3 weeks later and multiple emails in between about it, still nothing. Newest update: They eventually agreed to terminate our contract after repeated requests to do so, demands for reimbursement, demands to address the floor damage, and after we filed corporate-level complaints. We did not reach a resolution on our concerns. Our contract ended around week 10 of the project. After 10 weeks, we still do not have a fully functioning bathroom. Had we known they would fail to perform within the timeline they provided, we would have hired another contractor for the rebuild from the beginning. As of November 27th, still no refund on any of our deposit.

When I first called, I spoke to a woman who assured me "100% guarantee" that there would be no…read moreglass and that the pool would be safe for the party with the kids.  Andres came out and reviewed the job.   He informed me that for $600 he would shop vac, power wash, and sweep the glass.   He ensured me that all the glass would be gone.   He told me he had to go back to the office to write up a contract. After I signed the contract, they sent out two young men with a new plan.   Now since I had paid, they had decided not to power wash and instead just to vacuum and sweep.   After the young completed they informed me that they were about to leave.   I picked up a piece of glass and showed it to them.   He said he'll call the office.   He called the office and then they changed the plan again and decided to power wash.   The young man informed us that he had never actually dealt with a situation like this. Upon completion there was still glass and dirt.   Here I am days later trying to do the job myself.   I now have cuts all over my hands and am spending hours trying to fix this myself. If they couldn't do the job they should have just told me.   They shouldn't have "guaranteed" that they could handle this.    Having failed miserably they should, in the least, give us a refund.     No supervisor was sent.   No one experienced to handle this situation was sent.   No one followed up to ensure the work was done correctly...and it wasn't. WE are disappointed and feel taken advantage of.   The party is Saturday and I'm still trying to fix the situation.

I could not have been happier than the service and care we had with McKinley. The outcome was…read morecertainly favorable. The crew came out quickly after our basement flooded and was able to get a bunch of fans in immediately and saved us from having to cut out any drywall. Rafal, who led the effort was incredibly friendly and truly had our interest in mind over anything else. It really felt that he was doing much more than just a job and that care was seen throughout. They helped us label floor baseboards so we could easily put everything back and helped guide us through other such logistics. Where items were still on the floor, they carefully hung them up as opposed to just shoving them into a nook somewhere. As opposed to wanting to quickly cut out walls, they gave it a great shot to see if the walls could be salvaged, which they were!

Based on a 1-1 visit with the owner (Brad) and follow up conversations, I am planning to utilize…read moreBDK for several small and medium sized home projects that will include carpentry work and tile installation, as well as restoring my deck and a few other things. So, my story is that I am a single home owner and I have a lot of little to-do's and I want 1 single source as my go-to. I was skeptical that BDK would actually want to take on my small jobs and to my surprise, Brad and I were able to work out a pricing and work arrangement that will allow me to get things done on my budget and timeline. I am impressed with Brad and his business acumen, and while I have not had any work done yet, I trust that all will go well and that I will update my review to 5 stars. You know, with all the online resources it is actually harder than ever to find a contractor who is willing to do little things. I have emailed and talked to a half dozen contractors who want to charge a lot for minimal jobs. Finding a contractor of quality whom I can trust is a big undertaking, so I feel so good going into this relationship with BDK.

Absolutely terrible service I had a cleaning scheduled for…read more2:00 pm Nov 23rd They cancelled it because they were over booked Not my problem

tore the finished basement apart in areas that had no water damage, tore out custom cabinets,…read moredamaged washing machine while trying to move it, scratched furniture, damaged other items in finished basement and had to stop them from ripping out wetbar and cabinets. They were the first to be paid by the insurance company..in full while I am still fighting with the insurance to pay the damages. It took me 15 months to put the place back together.

We hired ServPro to clean an apt we owned in Portage Park, Chicago. The renter was a heavy smoker…read moreand wasn't the best housekeeper. Mike from ServPro was incredibly quick to respond to our inquiry, we him and his team at the apt, we went through and let them know what needed deep cleaning and they even disposed of some items left by the tenant. Mario was the team leader and he was extremely responsive and let us know how the progress was going. When we checking in to see the progress, the ozonator they used completely removed the cigarette smoke smell. From ceiling to floors - the team cleaned everything and made the unit look and smell brand new. We HIGHLY recommend working with Mike and Mario's team. They quoted us a fair price and that was the price we paid - no hidden fees. We were 1000% happy with their work.

Please do not use Nat-Cat Inc., / Restoration out of Schaumburg. The owner is Miguel Ramirez. We…read morehave had the most agonizing experience and now need to go through it all again because they did not restore our home, instead they damaged it and left work unfinished, abandon the job. Total scam artists, shotty work, unprofessional unskilled workers, invalid workers, constant deceit, misleading, acts of fraud, website is 100% misleading. Icing on the cake - insurance referred us to them so we thought we were in good hands. Just trying to save someone else the hardship.

So we have had a sewage backup in my home and unfortunately my homeowners told me they work with…read morethis company called national catastrophe. I said ok I looked at that review my insurance adjuster had issued and part of the check belonged to me. They had an addendum for the opening and closing of the concrete which I believe was $2300. John turner said I should hand him the check plus my deductible and if there was anything left when they were done I'd get my portion of the check back via check or cash (strike 1) All the floor got cleaned the paneling and drywall cut, I'm assuming the framing cleaned as well. Concrete poured, dumpster filled. Dehumidifier going. I received check from insurance company and told john turner I had to send it which I overnighted it to my mortgage company and he said and we gonna keep charging and keep going. Friday was the last day their crew was here, Saturday they poured concrete (paid $700 for outside concrete guy, (said concrete would be completely dry I. 24-36 hours) charged me $1000 for making a phone call) nobody came Monday Tuesday Wednesday Thursday Friday Saturday Monday then a lone woman came prolly to clean up dust from concrete work. Nobody told me nothing that nobody was coming out for over a week. Strike 2 and 3. This Job started end of October my house is flipped upside down inside out. Their crew I understand in and out they propped screen door open but for like 3 days while taking out trash left the prop on and unfortunately bent my rear screen door. I'm hoping they sell the door closer at Home Depot because it's completely bent. I told them if they are waiting for the check to complete the job then don't come back. I don't pay my auto mechanic before they do repairs. I don't pay carpet cleaners before they clean carpets. Why would I pay for a $19,000 job + after deductible when the demo isn't even completed. Hell they didn't even tear the carpet off the stairs. I'm sure I paid for the dumpster. I received check on Saturday deposited it cleared on Wednesday. John turner picked up check for the demo work they did (over $7000) picked up check and told my wife the dumpster was being picked up tomorrow. Is that his call? Or is it because he was fired for job abandonment without telling homeowners hey we're not coming back for over a week (not the week of thanksgiving probably 2nd week in November) Don't get me wrong they did a phenomenal job with the demo work. Just to much negatives to continue with this company. I got guys coming out to hang drywall at $16 a sheet. Flooring im gonna do as well as painting. Gonna have to order a new dumpster and pay for another 1 because NatCat thinks my adjuster is their liaison and my adjuster is gonna contact me. You'd think you open your home to this company and homeowners have your company here when homeowners aren't home but do not have the decency to say hey Mr---- or Mrs ----- we ain't gonna be here next week. I got nothing but crickets. Then once paid they call to pickup dumpster and yet leave garbage bags of clothes trashed still in basement.

Quality of workmanship is very poor. I had this company replace ceiling and drywall after a leak,…read moreand the work is unacceptable. The crown molding was patched poorly, nothing was sanded down effectively, the walls have visible patch work, the window casing is the same, patchy, not smooth. Painted areas have roller lint stuck in the paint. I will have to have redone in some areas. Do not recommend.

I have nothing but great things to say about this company. From the prompt response time to the…read moreexcellent customer service, this company is top-notch. I called and the next morning the crew was out to start mitigation. I had a ton of questions and always received an immediate response. I work in the insurance industry and know some of these restoration companies can be hard to deal with. I appreciate the kind, caring and response ACR provided and will recommend them to anyone in need. Thank you!