1. Dryclean Express

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    Sanford, NC

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    Dryclean Express

    2.8 (4 reviews)
    InexpensiveDry Cleaning

    Services - Dryclean Express

    Dry cleaning

    Stain treatment

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    9 years ago

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    Valet Cleaners

    Valet Cleaners

    2.3
    (4 reviews)

    I brought in two bedspreads for dry cleaning. Knowing that local businesses prefer cash, I tried…read moreto pay with a debit card, announcing that it was a debit card. The cashier processed my payment as credit, resulting in an additional charge of $2.96. I questioned the charge, saying again that I had presented a debit card, which should be considered the same as cash. The cashier said they processed all cards the same way and would not back down. She didn't seem to recognize the difference. It's a little thing, $2.96, but I believe the service has slipped with new management. I will not be back.

    I brought a 1,400 tuxedo and shirt to Valet Cleaners in Southern Pines as we normally do. Given…read morethat a tux is not something you wear every, I did not immediately notice the damage. The coat and pants had some red chemical stains that went through the fabric and the shirt had a hole in it. As I am getting dressed for an event I noticed the damage and contacted the clearners the following day, where I was advised to bring the garments in for inspection Upon arriving at Valet cleaners, we were immediately pointed to the manager and a sign that shirks any responsibility after the garments are taken off their premises and after a certain period of time. I stated that we bring a lot of garments weekly and that I trusted them based on our satisfaction with their service. Our bi-weekly bill is around 70-120.00. At that point the lady at the counter stated that she would send the items to the manager and give me a response quickly. After two weeks have passed, I contacted them and this is when insult meets injury. They were only willing to pay a total of 300.00 for a 1400.00 outfit. They based the refund amount on the cost of cleaning X 10. Told them it was unacceptable and that I would be reporting them. They nonchalantly dismissed me. The case is now with the BBB. Be careful with your expensive garments as you are taking a gamble with this company. We have since changed to American Cleaners who so far have been great. I would stay away from these people at Valet Cleaners in Southern Pines.

    New Era Alterations, Dry Cleaning & Shoe Repair

    New Era Alterations, Dry Cleaning & Shoe Repair

    4.6
    (20 reviews)

    11/6 edit: yes when i initially saw the damage i was asked over the phone to bring it back, i told…read morethem i would AFTER speaking to a manager first. I still had another garment with them and when i went to pick it up i just didn't have the damaged garment with me. I never refused, he's lying. I said i needed to understand the process and what they would do (I'm nervous about it getting further damage) but he kept repeating that i refused to bring it back which never was the case. When i spoke to him he referred to using other chemicals to determine the cause of the issue and I'm not necessarily keen on them doing stuff i don't understand at this point. He wanted to overtalk me and not listen. Thats why i don't feel comfortable anymore. Why wouldn't i bring it back if that's how i get made whole? He's not making sense. I feel completely let down by these guys after using them exclusively for at least 4 years. They didn't call me back for 2 weeks after damaging a very expensive garment, insinuated that I'm making it up, and accused me of refusing to bring it back. I would've had no problem doing so had i understood the process/remedy but i don't really want them messing up my stuff even more. When talking to Brett about my apprehensions , he was very dismissive and unprofessional. He even stopped listening and it turned into a confrontation bc he would laugh at me while I'm talking as if my situation is funny. I don't feel comfortable working with him/them anymore. Since he said he doesn't care about my review, here it is.

    Old time, friendly, priced right. Receive text…read morenotification when it was ready for pick up

    Dryclean Express - dryclean - Updated July 2026

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