Awful communication. Dropped couch cushions off to be cleaned and they said 1-2 weeks. About two…read moreweek later got a call saying someone was on their way to come clean the cushions at our house that we had already dropped off with them. It then took another two weeks for them to finally give them back. When we received the cushions back they were dropped off on our porch with no warning. Best part is they now smell like second hand smoke. 0/10 experience.

I would give this a 5 star review if their scheduling and call team got their act together…read more COIT was quick to respond to my inquiry about carpet cleaning and set up an appointment to get a tech out to provide a quote for carpet cleaning at our house. The tech was prompt, courteous, and provided a good quote. We decided to go ahead and booked the cleaning appointment over the phone a few hours after the visit. I was told we were on the books, and would get a call the day before to nail down a specific time. Unfortunately, it took 4 phone calls to get ahold of someone. On the first call, Monique hung up on me. On the second call, she told me I should receive a call, text, and email from dispatch between the hours of 4pm and 5pm. This call took place at 4:45. I was never contacted by dispatch. I called again after 5 and got another worker who said she would take my information and have them call me in the morning. The morning of the cleaning, I called again since I hadn't heard anything still. I spoke with Monique again, who said she would reach out to the tech and management to call me, but that my appointment was on the books for that morning. About half an hour later, I got a call from management, who told me that they had me on the books for a different day. I told her that was unacceptable, as it was not the day we originally agreed on, and I had taken off work to be able to be home for this appointment. I told her also that Monique had told me I was on the books for that morning. The manager told me that Monique was not able to see any of that information, yet Monique was able to look at my appointment and address...I'm not sure which one was lying to me, but I don't appreciate being lied to by a business. The manager I spoke said she would check with the tech to see if he could squeeze me in today, and made it seem like she was doing me a favor. Eventually, I got a call from the tech that he would be coming in 30 minutes. The tech was prompt, courteous, and did a thorough job. I asked about the appointment time mix up and if they were really busy trying to squeeze me in, and he said my appointment was the only one he had today. The work done and cost of service are worthy of 5 stars, but I have to knock down the rating due to the poor communication, poor customer service, poor scheduling, and dishonesty about the appointment time.

Update from my previous review…read more I had Kelly's Carpet Cleaning out again to clean my carpet again. After cleaning my carpets within a day my carpets started to smell really bad. I reached out to Kelly's Carpet Cleaning to let them know of the problem. Kelly's Carpet Cleaning reply - what do you want us to do. My reply - to come out again and reclean. Kelly's Carpet Cleaning - Suppose to be going out of town but I will get back to you I texted again the next day letting Kelly's Carpet Cleaning know the smell was getting worst with no reply from them. I have family coming to stay with us for the holidays. There is no way I can have a smelling house. I had to hire another Company and pay the same amount I already paid Kelly's Carpet Cleaning. There is no longer the smell after the new Company cleaned my carpets. It's a shame to be treated like this after you pay for a service and have been a loyal customer.

These guys were amazing! After being gone for three weeks, our teenage boys, dog and cat, did…read moreeverything but burn the place down...carpet was DESTROYED! They came in and saved the day! I am still shocked they were able to bring it back to normal! I did not think it was possible! Also they booked direct through Yelp on a Sunday evening! Went above and beyond to take care of us. Already have them coming back next month for the rest of our home. Earned all 5 stars!

Very quick to respond, came out within 2 days to clean my couch and loveseat. They did an amazing…read morejob, I would highly recommend.

This is a great company. The people are honest and professional. I have used them for years now…read moreand they have always done what I ask with NO pushy sales pitch. My carpets and upholstery look great each time. I would highly recommend them.

They were great. Right on time even a little early, very friendly and courteous from the phone…read morecall to the pick up. I would definitely use them again.

Overpriced for the first thing ! I should have shopped around I could have saved money . Better yet…read moretake it to the dump myself ... granny was hurried by the guy and his service charges nearly double the norm .

I just had this company to clean my home it was a amazing services. They were on time , profesional…read moreand very friendly. So glad to have found a reliabe local cleaning company

Nick was so kind and in time. Nick did an amazing job on my carpets…read more Definitely will use them again.

I have used them 3 times in past few years. Let me tell you,I am very impressed! My carpet is 20…read moreyears old, I have had pet issues... My carpet looks brand new and fantastic ! I don't have a lot of wear or tear,but it really needed cleaning So if this is your issue, don't replace it...call Veteran carpet cleaning

I had them tear out my bathroom down to the studs, and they did excellent and quick work! This may…read morebe the first contractor I've worked with that showed up on time, finished early, and met my expectations on price! I will absolutely call them again in the future.

Had a great experience with Chris and his crew. Great communication, on time, and a good job. The…read moreboys worked into the night to get the job done. I'd use them again

I called last-minute needing a turnover for my airbnb, I spoke with the owner of the company about…read more14 hours prior to needing this service due to a last minute cancelation from my other cleaning service, and she was very helpful and was able to fit me into the schedule last minute. Not only did they fit me in they did an excellent job of explaining the process and the charges for the services they would perform. I met the owner at my airbnb after the job was completed and I was astonished when I walked into the house. Everything was shiny and smelled amazing. I hands down recommend this company and will continue to use their services in the future. Thanks for an amazing experience and a job well done.