Customer service was wonderful. Repairs were done in a timely manner. I brought a family heirloom,…read morea sapphire ring, for some repairs on its prongs and band (it was recommended to be brought to Polly's.) We went to the Summerville Polly's and they did a phenomenal job at repairing. I was so happy to see it still looked the same as when it was brought in but just better and like new. I was also told at checkout after someone heard it was a family heirloom, that this piece is at least 90 years old and that the sapphire was lab grown. I was told lab grown was more precious in that time period as well. I felt closer to the family members of mine whose ring this belonged to and greatly appreciated the story behind my ring. I would recommend Polly's on N Main St to anyone. Especially if you have jewelry dear to your heart in need of repairs. They also kept my mother and I updated on the repairs, having to redo the band, and on another piece brought in for repair (looks good as new too!)

Customer service was excellent. They weren't able to help with my specific watch but very friendly…read moreand great selection.

Great service. Called up to get my gold chain resized. They got me in right away and had it done…read morefor me within a few hours. And for a nice bonus they polished my chain for me for free without me asking! Definitely will be back for any jewelry needs in the future. Thank you!​

Coluccis jewelry is great to sell your gold to Positive…read moreexperience Highly recommend

Smaller jewelry store in downtown Summerville that offers jewelry appraisals, replacement batteries…read morefor watches ect. They had a small variety of rings, necklaces and accessories in the store but I was provided a business card and advised that I could place orders on line as well. I noticed a few rings that had a vintage or antique look and were pretty. The store was neat and organized and there is parking in the front. (FYI). Small selection but a local appraiser and the convenience of jewelry repair is nice to have.

Friendly staff, wonderful customer service, and beautiful pieces. I will be a return customer.read more

Very friendly workers. Love coming here and looking at the new products they have. Have a lot of…read moreDVDs and Blu-ray movies. Come and check them out. Ask for Josh and he put you in right direction for the best deals. They have low tvs, tools, and electronics.

Went in last week and looked at a nice shotgun and liked it enough to make an offer of $1300 cash…read more"out the door" (tax and all) for a gun with a $1495 price tag. The best they would do was $1350 out the door ( I did not have that much cash anyway), so I declined and left. After thinking about it for several days decided to take the enough cash and pay the $1350 if I had to. I returned with cash in hand ready to close the deal. Simple, right? The crew was different than last week but the gun was still there. I offered the $1300 and was told that the best they could do was $100 off the price tag, PLUS tax! I said that we had negotiated to $1350 just last week and I was willing to do that still. There was much scrambling around. "Talked to the owner, talked to the manager, the owner was not there, the owner was there", etc. When it was all said and done they would not honor the price they offered last week. The manager was quite rude about the whole thing, although the employees were nice all along. Bottom line is I drove out of my way with cash in hand ready to close a deal. I was treated rudely and offered a worse deal than before, then treated quite indifferently. Both visits had employees going in the back to ask the boss, but no boss (if one was there) ever had the common decency to talk to me in person concerning a rather expensive item. While I have always enjoyed my visits to the Money Man and many gun shops in the area, I will never walk into Gene's again. Done.

My wife and I began searching a few months ago for a jeweler who could help us set a diamond that…read morehas been in my family for nearly five generations. Like many people, I grew up hearing the legendary horror stories of jewelers swapping valuable stones for fakes while owners remained blissfully unaware. Whether those stories were fact or folklore, they were definitely in the back of my mind as we started our search. We were looking for someone we could trust, someone who would treat this family heirloom with the same care and respect that we did. By pure accident, we found Jed and Nikki at Cane Bay Jewelers. Our daughter was in the store looking at a watch, and while we were waiting, we wandered in to take a look around. What followed was several weeks of conversations, meetings, and design discussions that transformed a simple jewelry project into a truly memorable experience. What made the process stand out was the personal attention. Jed routinely scheduled time specifically for us--even after normal business hours--so he could focus entirely on our vision. When I shared my concerns about letting the diamond out of my sight, he completely understood and even offered to have me join him in the workshop while he worked on the ring. That's not exactly the level of customer service you'll find at a big-box jewelry store. The end result was a stunning, one-of-a-kind custom ring that my wife absolutely loves. Quite honestly, it outshines anything we've seen in local display cases. When you choose Cane Bay Jewelers, you're working with a true family-owned business, not a corporate chain. Life happens, schedules change, and appointments occasionally needed to be adjusted, but Jed was always quick to communicate, honest about timelines, and realistic about what could and could not be done. Are they the cheapest option? No. But quality craftsmanship, personal service, and trust rarely come with bargain-bin pricing. In our experience, you truly get what you pay for. My advice: don't let a few negative reviews scare you away. If you're looking for something quick, mass-produced, and sitting in a display case waiting for you, there are plenty of big-box stores that can help. But if you're looking for a truly custom piece, exceptional craftsmanship, and customer service that makes you feel like more than just another transaction, then look no further than Cane Bay Jewelers.

Extremely unprofessional and very sassy with customers.. also, disorganized and chaoticread more

Dropped in while shopping in the area. I was greeted by two different store employees immediately…read moreafter entering. The employees inquired about what I was shopping for or hoping to purchase. After inquiring about items such as name plate necklaces I was advised that personalized gift items were sold on line. I also inquired about a locket and she was able to show me the one that they had in the store but it wasn't quite what I was looking for. I wish the selection was a little bit better. The customer service seemed prompt and attentive. I'd likely stop in from time to time just to see if they have anything that I like.

Call a watch here in early July and told the sales person as I was purchasing it that I was going…read moreto ask my girlfriend about it. She fit the watch to my wrist and when I brought it back the next day I was told I could not return the item because it had been altered. I was not told this when I purchased it I had already bought another watch from Kay online, and when it arrived, I had to return it since they would not take back the other watch. When I went to return the online order, I was told by the staff that I could return the other one, but then they wouldn't except it because it had been worn which I did wear after three weeks of thinking I had to keep it, very unprofessional and completely unacceptable as far as I'm concerned. I do not recommend this location.

Excellent customer service and a beautiful selection of unique jewelry. I have purchased several…read moreitems over the years from Byrnes and I have been well satisfied. Recently we purchased new wedding rings, a diamond solitaire ring, diamond band and a plain gold band. Stacey was wonderful to work with and helped me decide on this beautiful set. I love my rings, and am well pleased with the quality and the service we received. I would highly recommend Byrnes jewelers in Summerville.

Great Service! Jewelers we're very welcoming. Loved their personal ideas and one of a kind estate…read morejewelry. I'll be returning.