I called about getting service for my TAG Heuer watch because I needed to replace a part on the…read moreband. They explained exactly where to order the replacement part and let me know they would install it once it arrived. When I visited the store, I was greeted with excellent customer service from the moment I walked in. I also met the jeweler, who was knowledgeable, friendly, and provided outstanding service during the installation. The entire experience was professional, smooth, and pleasant. Thank you for the excellent customer care--I truly appreciate it!

Great turnaround time!! I love the repair and great customer service!! I went in and I was very…read morenervous, but came back and excited about the results!

To the staff at Polly's, first off thank you for all your help in finding my now fiancées ring of…read moreher dreams! To all potential customers, if you are looking for a family run jeweler in the Charleston area look no further. A great selection of diamonds, watches and all other jewelry needs, the staff here made my shopping experience hassle free. Helpful, kind and resourceful without any pressure to spend more they helped me find a great ring at a price that could not be beat!

Great work. Very please with the service on my watches. Had a few repaired and all are working…read morefine. Price was reasonable.

Best service and very customer oriented. Great selection of fine jewelry, watches, and custom work.read more

I was so hurt by my last experience at Barry's. My husband bought my wedding ring from here in…read more2014, which I love! So I began shopping here and bought several pieces throughout the years. I even bought my husband's wedding band for our 10th anniversary from Barry's. When I went to pick it up after being sized, I had my wedding band cleaned. Instead of giving it back to me, the lady put it in a small envelop. I found that odd. I took it out and a diamond was missing. I showed her so she asked me to give her about an hour and she would have it replaced. When I returned, the diamond was replaced. It did not last a week! I am very disappointed. I do not trust this establishment anymore.

Customer service was wonderful. Repairs were done in a timely manner. I brought a family heirloom,…read morea sapphire ring, for some repairs on its prongs and band (it was recommended to be brought to Polly's.) We went to the Summerville Polly's and they did a phenomenal job at repairing. I was so happy to see it still looked the same as when it was brought in but just better and like new. I was also told at checkout after someone heard it was a family heirloom, that this piece is at least 90 years old and that the sapphire was lab grown. I was told lab grown was more precious in that time period as well. I felt closer to the family members of mine whose ring this belonged to and greatly appreciated the story behind my ring. I would recommend Polly's on N Main St to anyone. Especially if you have jewelry dear to your heart in need of repairs. They also kept my mother and I updated on the repairs, having to redo the band, and on another piece brought in for repair (looks good as new too!)

Customer service was excellent. They weren't able to help with my specific watch but very friendly…read moreand great selection.

Came here with my fiancé for my wedding band and to have my engagement ring resized. My ring was…read moreready much faster than they had originally quoted me and was done perfectly. They had a "tax free" sale and I was able to save some money on my wedding band. Highly recommend!!!

Thank you Lynn @ Polly's!!! We had recently moved from Chicago and during the move, my wife's…read morenecklaces had gotten quite tangled during the shuffle. I tried for hours to get them apart but to no avail. There had to be a better way! I looked up Polly's online and due to their great reviews; I brought my issue and made it THEIR issue :) best decision ever! Lynn helped me and said she would do her absolute best to untangle the mess of beautiful necklaces that I provided to her. A couple days later I received a text and went into the store. Every tangle was gone. Necklaces were all in separate bags and received a small bill for their time, with a smile. We will certainly take our jewelry purchasing business here when the time comes. As for now, my wife can catch up on wearing her jewelry that had been tangled for the past few moths. Thx Lynn and Polly's!

Been coming to the store for years have bought several items never disappointed…read more Great selection of jewelry and watches

I cannot recommend Kim's Jewelery in Summerville…read more When taking a piece I bought 2 months ago from them for repair, I asked for an appraisal. They balked at my request for an appraisal. I was told it might not be worth over $500 and not worth insuring. Completely devastated by their comments, as I had spent thousands for the piece only to hear that it wasn't worth anything. I congratulated them in their profit and told them to fix it. I was upset, feeling taken advantage of, and cheated. I cannot do business with people I don't trust their opinion and expertise. At purchase they sold me on the piece, then in this visit they gloated how it wasnt worth anything and ganged up on me that they never would have said otherwise. On top of being taken advantage of, their condescending, smug attitude is difficult to overlook. I was looking for a jeweler, not just for one purchase but to have a wishlist for future items. I understand they need to make a profit but items are heavily overpriced and the same items can be found elsewhere for less. In the heat of the moment I left my repair with them but wish I hadn't. After pickup it will be the last time I trust them with my patronage. Lastly, the joy of buying real jewelry, something beautiful and to represent more than itself has been tainted with unnecessary ugliness. Upon picking up the item and its appraisal, it was fixed and the appraisal was within range of what was spent for the piece of jewelry. A prime example of horrible customer service and the attitude of the staff. I expect honesty and decency from those I do business with, especially touted experts.

I have had a few necklaces and bracelets fixed here, and they always do a great job at a reasonable…read moreprice. My jewewlery was fixed promotly, i've never had to wait abnormally long, The ladies that work there are also very sweet.

We had an amazing experience purchasing a custom made engagement ring through them. Jo was great…read moreand helped us through the whole process. Definitely recommend!

Meet with Andrew: First of all, Andrew was the ONLY person…read morewho NOT only greeted me upon entry and he also greeted, acknowledged every single person who entered through the door. Then not only was he extremely personable, kind, friendly with a great sense of humor, he was also extremely knowledgeable. The ONLY reason why I will/would return to the Tanger O location is bc of Andrew. If i could give 100 Stars I would!!!

Didn't have any issues with getting a product cleaned. Associate was very friendly and helpful with…read moreproduct information and recommendations.

My wife's Fitbit watch band came apart. We searched several stores for a new watch band and…read morecouldn't find one. We finally found Fast-Fix and they were able to repair the band. Great employees!

Their prices are ridiculously high. They wanted for a simple repair 300.00…read moreGo elsewhere!!

We stopped in because we were curious, left without buying anything because it was all overpriced…read more Cost was definitely not indicative of quality. Selection was small and multiple variations of X, Y, Z Service was fine, nothing notable good nor bad.

Very nice jewelry and fantastic customer service. They ladies assisting us were amazing.read more