SPARKLETTS WATER!!!! Week before Christmas they had a new driver who dropped off 8 5gal bottles outside the gate, that was open as usual. 6 year customer. The gate where they dropped these bottles off is 100 yards from the front door where the water is usually dropped off at. I have guests/family coming and I can't lug these bottles to my door. I called and they said they would send someone out. They didn't. I called again and again they said they would send someone out and again they didnt!!!! I had to go buy bottled water and I was not a happy customer and they didn't care!!!! I canceled my service!!!! So So Disappointing!!!! read more

I have had water delivery by Ready Fresh for some time and never had any issues with them. I am a disabled Vietnam Veteran and received a discount. They were great. When they switched to PRIMO delivery, everything went wrong. My bill doubled without any calls or correspondence. I called and spoke to a woman at length, and she assured me the bill would be changed back to the original amount. The next month, I received another bill that had been doubled again. I called again, and the person I spoke to was quite rude. I was getting the "run around," so i cancelled my account. Awful company to deal with. read more

This job is great if you don't mind being yelled at by wrong customers for 8 hours. The balance of calls is nonexistent. The drivers for this company essentially do as they please. They deliver late, they deliver what they want, and how much of what they want. Because of this, you'll constantly get calls that are negative. The supervisors will tell you to work on deescalation skills before they allow you to transfer the call. The pay is okay. And you get free coffee/tea. However, i wouldn't recommend this job to anyone. read more

Wow, after reading the reviews I get the full picture about this company. Are they Sparkletts? Water.com? Primo Water Delivery Service? Heck I don't know. What I do know is I'm still on hold waiting to report a missed water delivery for the fourth time in a row. Buyer beware, they miss my delivery dates, charge for not delivering and I can never get a hold of anyone to correct the situation. As I write this review, I fear I will be on hold until closing hours and I'll have to start over again tomorrow or Monday. Don't blame COVID either. I'm a reasonable man who understands the pandemic is causing companies problems but don't charge me for service you didn't do and hide in hopes of customers giving up. This is no way to treat customers. The irony of this saga is they have no problems with billing you on time. Wish my water delivery was on time too. Stay tuned for an update. read more

I'm caught in a customer service nightmare! I made the mistake of calling DS Services inquiring about water delivery. You would think that would be a simple thing. You would be wrong. In mid-November, I called inquiring about delivery service and gave the customer service rep my credit card information. Simple right? No, once I gave him my information, he began to tell me about all of the charges; gas fees, and bottle fees. I decided it was not for me, so I asked him to cancel the order. I specifically said. "Do not deliver water to my house. Cancel the order." He said he would, and I thought that was the end of that. Wrong again! The following week a delivery truck deposited 3 five-gallon water bottles in my driveway. Mistakes happen so I called and reminded them that I canceled the order. I also saw that $45 was charged to my account. So again, I called and let them know a mistake was made and to please pick up the water and please refund the $45 charge. I was assured the credit would be processed and I should have my refund in 5 to 10 days. The driver picked up the water the following week, but still no refund. I called again asking about the refund and was assured it would be processed. A week later I received a refund of $18. So, you guessed it, I called again. No explanation was given and by this time I was getting pretty upset. I asked them to please refund the full amount and was assured that a credit of $27 would be processed. About a week later I received a check in the mail for $18. It's getting ridiculous right? Again. I called and did say... "how can you be so stupid" Maybe not the best choice of words but I had spent the last 4 weeks dealing with an issue simply because I called DS Services and inquired about water delivery. When I asked the rep, "Why couldn't you process a full refund one time and be done with it? Why put you and me through this ridiculous process of so many tiny refunds. Quite honestly it is a waste of my time and yours. You will never believe what she said... The customer service representative asked if I worked for Crystal Springs (DS Services). I assured her that I did not and based on my experience would never. She laughed and said that because I did not work for them that I couldn't understand how they did things. She said she would process a refund for the small balance and I should see it on my credit card in 5 to 10 days. I happened to be home the day the driver picked up the water. He was very nice and explained. "Oh, this happens all the time." Please tell me why? Why was the order processed when I clearly told the rep that I did not want service? After discovering that the order was submitted anyway, why couldn't DS Service simply refund the full amount? Why did it take 6 phone calls and 3 refunds to clear up the matter? My suggestion... Never do business with Crystal Springs / DS Services. If you do you may find yourself caught in a customer service nightmare too. read more

Worst experience ever with a bottled water company. They dropped the ball on the following. Got my billing email information wrong. Threaten me with collections even though I provided correct information more than once. No showed on delivery dates. Did not cancel account even after I requested cancellation. Sent me an additional bill after I was told I was paid in full. read more

Absolutely horrific company. They will overcharge you, give you more water than u ordered and non-existent customer service. This company should be shut down. Scammers! read more

I had their service for many years , and when I want to cancel my contract, sending at least 10 emails during 4 weeks, guess what .... , they only response one and ask me to call them. I should had canceled them long ago. will not suggest to order their service, worse customer service ever seen. jeff read more

Don't waste your time and your money no even think about it my experience with them went so faraway.

Worst company I have ever dealt with. The drivers, the customer service, the supervisors are all a scam. Beware!!! Stay away!!!

Our water delivery driver, Chris (2452), at the Tampa Branch for Crystal Springs is the best delivery driver we have ever had. He's always on time, is polite and has excellent customer service skills. We are grateful to have him as our delivery driver and look forward to seeing him. Thank you Crystal Springs for hiring such a phenomenal employee! We are 100% satisfied and highly recommend Chris and the Tampa Branch for Crystal Springs to friends and family! read more

Cancelled my account on 2June 2016...still charging my DEBIT CARD as of 28 August 2016. I have call Customers Services and Account Services on 5 different occasions still no help! read more

A salesperson comes to my work and sells us on a water cooler. We were forced to set up auto pay with a credit card in order to get this special deal. Long story short, they never set up the auto pay and never called to tell me there was an issue. They then set me to a collections company and it is not on my credit. STAY AWAY FROM THESE FOOLS!!! read more

Well it appears that DS Services had purchased both Crystal Rock and Mountain Valley Spring Water. Now that they own both, our local supplier of Mountain Valley Spring Water lost his distributorship to, you guessed it, Crystal Rock. I have had nothing but bad delivery problems that they seem unwilling or unable to correct. Sorry to say it but after five unresolved calls to their so-called Customer Service, I will be finding an alternative to Mountain Valley & Crystal Rock as the ongoing stress they create is just not worth it for bottled water! read more

I've been in the Workforce for 20 years. This is by far the best employer I have ever had!! Best culture, opportunities, benefits, pay, everything! I'm an employee, customer, and investor. I will retire with DS. read more

Worst customer service! I cancelled my account in August. Returned 4 unopened 5 gallon bottles and 1 empty and they will not refund me. Sketchy company. I will speak volumes about this poorly run company. I work in a very busy Restaurant in Sarasota!!! read more

This water delivery business cares little or nothing about helping out a customer in trouble. After returning home from a week out of town, I discovered that we had no water. We needed 5 bottles. I called our local Sparkletts guy. He said, no problem. NO water was delivered. I called again the next day. No problem. Again, no delivery. I called the third day, no answer. Now it is Friday night. I call the Company web site--DS Services of LAkeland--and they tell me Monday is the earliest possible! Two more days with no water? THe call center operators are not empowered to give service. And their lousy call center closes on Sat and SUn as well! I have had water delivery all over the country--this is by far the worst. read more

Don't ! My water cooler was repurposed and delivered with gum on the back of the unit. I didn't use it . One bottle was leaking , so he took it out to the truck and said he switched it out. The guy who delivered the water brought the bottles inside , and I left them there . When he brought a new cooler the following week , I went to set it up and another one of the two bottles were leaking and seeped into my wood flooring ,& warped several boards . I sent in photos , tagged the bottle , did everything I was asked to do. I was given the run around for weeks by a sassy " National Customer Care SPECIALIST? person Brandy Moriarty ,who reiterated " did you read the limits of liability" ? Today when I called again she laughed and said " good luck with attorneys , we've heard all those threats before, and it doesn't change our contract we won't be fixing your floor!" Horrible customer service. Initial cooler was gross. I am calling channel 8, "8 on your side",and also calling Costco customer service , as that's where I saw the sales person and decided to try the water delivery. My wood laminate is ruined. Do NOT use this company, or any related to Crystal Springs read more

We had been a Crystal Rock customer for 15 years and LOVED them! The service was always terrific. We'd call when we were out of water and we'd get a delivery in 2-3 days. That ALL CHANGED when Crystal Rock sadly sold to DS Services. In my 58 years I have never met a company or people that were more inept. First we couldn't get through for weeks once we received notice that our water would now be delivered by DSS. Then they couldn't figure out billing as we have water delivered to our business and our home. They actually told us, without laughing, that they had to send 4 bills to us. Two to the office for water delivery and a cooler and two to our home for water delivery and a cooler. When we told them how ridiculous that was, we were told, sorry that's how it is. So after a week of complaining, fighting and pulling our hair out, we canceled the water cooler rental at the office and the house and bought our own coolers from Lowe's for half the charge of the rental. It does cold and hot water, fits the same 5 gallon jugs, it's cheaper and we saved a tree now that we only get 2 bills instead of 4. Every time I call DSS to order jugs of water, I'm told the same thing. It'll be two weeks and if you want it sooner we can contact our dispatch and they'll contact you. Well .... the last 6 times I've requested water sooner rather than later, dispatch NEVER CALLS ME BACK. Gee, what a surprise with this awful non customer service oriented crew. In order to get the water in a reasonable amount of time, I have to threaten to cancel the service. Such a wonderful way to conduct business, NOT! Today took the cake. I called customer service, waited 10 minutes to talk to someone. She said two weeks. I said nope, give me a manager. She laughed at me ... actually laughed at me. Yeah, that's always a good thing to do with a frustrated customer. I ended up speaking to a lovely man who said I'd have water today. After today, I will be buying my water from Lowes. Too much trouble having to deal with DSS and their inept, uncaring and disrespectful customer service people. STAY AWAY, FAR AWAY from these people. You'll spend endless time on the phone with them, time that you can never get back. read more