Been here so many times and have yet to understand why they can't provide decent ( and by decent, I mean minimally acceptable ) customer service. They have great cider, wine and selection of beers, their food offerings are good, tasty in fact. However, when it takes 45 minutes to be acknowledged in a room of 17 people, well....I just don't get it. We only come to this place because they host some pretty good musicians, some of whom are friends we enjoy supporting. You'd think that D's would WANT to foster relationships with return customers. Nope, every time we patronize this place we are treated with apathy at best, and ignored at the worst. Have never seen the same employees twice, have never been told anyone's name so can't single out any specific employee. We came to hear music the other night and asked if a table could be moved into the almost empty main room. Were told it would take a minute and that was fine with us. Once seated, we were ignored for the next 30 minutes by two bartenders and two waitresses that would stand at the bar talking with each other and patrons at the bar. We were not told a waitress would serve us or if we were expected to go up to the bar to order, so we waited, and watched at least a dozen other customers get served. One woman came in alone and sat down across from us. The male bartender walked right by us, waited on her and returned immediately with her beverage. A female waitress finally came to our table after half an hour and asked if we had been helped. She brought water, menus and said she would check back in a few minutes. Another 20 minutes went by before my husband finally went to the bar to order food and beer. No apologies from female bartender. Now granted, there was a large party of folks in the other room who were being attended to, but that shouldn't take away attention from patrons in the front. If they needed more staff, then they should have made arrangements for it since they had the large party. We were never even acknowledged once seated. We got our food and beer almost an hour after arriving, but were never checked with again. We intended to stay throughout the evening but the blatantly rude lack of customer service made our decision to leave pretty easy. We have given this venue several chances to impress us but each time we are appalled at the attitude of the employees and their inept customer service skills. We called and made reservations on a previous occasion for our party of twelve on a Saturday night specifically to hear the band. When we arrived, the place was packed and no reserved table. They checked their reservations and we were told "it looks like they forgot to reserve the table"... I had to ASK them to please accommodate us which they did begrudgingly. A party of twelve can rack up quite a bill, why wouldn't they be happy to help us out since it was their mistake? Another time we came in the waitress spilled beer all over the table and two of our friends' purses were sodden. Not even an apology. We have brought several different friends and coworkers here and each time have had the worst customer service. We learned our lesson the other night, we will not be returning and we will heartily discourage our friends, family and coworkers from further patronage. read more