Always prompt, always professional. We have service every 3 years and our 30 year old door works like new. While the service is not inexpensive, the value and security of having the door always work smoothly is worth it. read more

The entire process of having my garage doors replaced was great. The estimate was very clear and a fair price. The installation took place a month later, as they told me to expect. The technician was great. His work looks professional. The doors work great and are very quiet. I Highly recommend using these guys. read more

DSI North Door Systems - Garage Door Services Near Me - Salem, Massachusetts

Jay came out to spec out my door. He was pleasant and personable- not just another sleazy sales guy. Did not try to upsell me. The price was very competitive. The install date was arranged and the installer, Zack came on time. He was methodical, experienced, and neat. Everything was double and triple checked to make sure it worked properly. Great experience overall. read more

Jay helped me decide which style would work best for our detached, double-wide garage. The installer arrived on time and was very professional. Very happy with the end-result! read more

DSI North Door Systems - Garage Door Services Near Me - Salem, Massachusetts

Needed two door panels and some bolts replaced due to car damage. We chose DSI as they had been the installers that the previous owner had selected for the door we had, so we figured it would be easiest to work with them on replacement parts. Original estimate appointment and service appointment --to install replacement parts-- were both just fine, and price was reasonable, given that we were basically a captive audience. However, there were two communication problems between appointments. First problem was that they were supposed to call us when they had the parts in stock and set a date to do the repairs. However, when we decided they might have forgotten about it, it was substantial time past the original estimate: two months instead of one month. We called and they said they did already have the parts received and just hadn't called. Obviously, if it was more urgent to us we would have called sooner, but nonetheless it seemed like they were somewhat disorganized. Second, they said they would text us on the day prior to the installation and let us know the time frame but no one did. Luckily, we had some flexibility that day, but it was definitely frustrating, because the day prior when they said they would text was Sunday, so we couldn't simply call the office for clarification. read more

They came and measured the door and provided a quote promptly. Upon acceptance they scheduled the install. The install date was a bit farther or then I hoped, but given the delays in shipping right now and how backed up contractors are at the moment - this was part I f a much larger project - I accept that. The install was fine quickly and professionally in a few hours. Installer took the time to explain how everything worked and how to program it into my car. Very pleased pleased with the results. Recommend. read more

Called several garage door installation companies, some never returned the call and others seemed unorganized, DSI (and Jay!) responded promptly, came out and went through various options and he was professional and basically seems on top of things. PLUS they have showrooms where you can actually see door, colors, and samples that give you a good sense of color and style. Whole process was painless. Highly recommend them read more

Met for analysis appt as sched...returned more than one option estimate to choose from..which is nice. ..sched appointment was completed on time in one day...communication was great...what you expect but many businesses forget today...thx again love the doors! read more

I needed 2 new garage doors, openers and all the hardware. My doors were vintage 1984 and I was done repairing and trying to make them work. I called a few companies and DSI called back in a very timely fashion and set an appointment. Jay came out and was extremely knowledgeable about his products. He recommended the Liftmaster my Q openers and Garaga doors. I did not know much about them and did my research. He told me how long it would be to order and install the doors and his timing was right on the money. The installer came out and did an outstanding job. All old doors, openers and hardware were disposed of. He spent time with me on the programming and use of the new openers. The doors are beautiful and we are very satisfied. The openers are very very quiet. I especially like the wi fi feature that lets me know if the doors are open or closed. I would highly recommend this company. The doors and openers were not a low end product. You get what you pay for and we are glad we selected this company. read more

This is my first review ever on yelp and the reason it because this company were really honest with us when many others have tried to just trick us cause we do not understand much about garage doors. Recently my garage door opener gave out and when I called two other local company they both wanted me to replace the unit at around $400+. Now if it was necessary to replace I would have been fine with it but neither company ever opened up unit to check it out. I assumed that they knew what they were talking about from experience. I called DSI service because Lift Master recommended the because of their provantage status which means that they are trained at Liftmaster's HQ. They estimated me a newer and better model for $400 so I made an appnt with them. When they came to the house the guy dismantled the whole thing trying to figure out what was wrong. After roughly 30 mins the guys states that it is the capacitor that burn out and he can replace it. So knowing that I was ready to replace this opener DSI Door Services still went ahead and spent the time to try fix it means that they really care about their customer and not just trying to make as much money as possible. Hopefully I wont be needing their service anytime soon but if i ever have problem with garage door again I'll make sure to call them. read more

I broke a garage door cable and located DSI on Yelp. DSI was able to resolve my issue in a timely and affordable manner. I would recommend them read more

The torsion spring broke on my garage door. I sent an online request on Sunday and I was called first thing Monday morning. They had a guy out the same day and had it opening and closing right away. They also found that there were 2 right hand springs installed so they corrected it by installing two new springs (a left and a right). Overhead Door had just replaced one spring when it last broke in 2007. The best part.....DSI's price in 2016 for 2 springs was $50 lower than Overhead Door's in 2007! I rarely take the time to write a review, but these guys are fair and honest. read more

Called in December 2017 for a new set of springs and new bar mechanisms. A guy came out and replaced the springs very quickly, and took down info to order the appropriate hardware for the bar locks. Rescheduled to finish the job and came back a week or two later. He took apart the door hardware on one door, and then realized he had the wrong parts. He said they would reschedule again after getting the right parts. I never heard back from them. Months later I started getting bills in the mail for $200, for the springs. They knowingly abandoned my job, and instead tried to bill me for the partial work. Initially I ignored them, but they kept coming, so I called them and left a message. They did not call me back. I got a other bill, left another message, and got a call from someone in the billing department. She did not understand why I am unwilling to pay the bill, and said she would have someone call me. Nobody called me all week. It is now May, and my door hardware is still in a pile where the technician left it in December. read more