I can always find what I'm looking for at this location. The sales racks have plenty of offerings in all sizes and just when you spot a shoe, tennis shoe, dress shoe or slip on you like not in your size... boom I find it! I was in and out in under 10 mins! The salesclerk was present at the register and again a nice surprise, it was even more reasonable than the sticker price! read more

Bought 4 shoes in 2 weeks and had to return 2 of them because they both broke within the first week. Tried to get a refund and they forced me to take cash because they couldn't refund my card. Do not recommend. Low quality shows, low quality service. read more

Overall, not a great experience. An average experience. Most of the things that are in the store are vinyl, man-made materials. Very few leather choices. They have a lot of stuff, but it looks more like famous footwear than the DSW I'm used to. read more

There are ZERO shoes in my size. The smallest size the store carries is an 8.5. It's ridiculous. I asked for help and she said "potentially" we can get your size. If you have large feet this is your store. No worker in sight helping out unless you go out and look. Get a better shoe size collection because I don't need to order a shoe I haven't even tried on. read more

Ahhh, DSW. I never thought I was much of a shoe person until I started shopping here. It's like a Marshalls or TJ Maxx, but devoted entirely to shoes, which means sometimes you can score some amazing deals, and other times you come out empty handed (not such a bad thing, really). I like that they generally have a huge selection, both shoe and size-wise. For those of us girls who have big feet but don't want to wear ugly shoes, you have choices here! For those guys with super wide feet (like my husband), you also have choices! And you can go with either the trendy styles of the season or a more classic look - basically, DSW has you covered when it comes to variety and choice. Plus, they send out coupons pretty frequently via mail, which is an added bonus. On my last trip in, they even honored my $10 off coupon even though it had expired the previous week. Nice!! Some of the shoes are fantastic, and then there are other pairs that have fallen apart on me after a couple of wears, so buyer beware. Not everything is of the highest quality. However, I generally have good luck with the shoes here and have purchased several pairs that I've worn for ages, including a pair of boots that has already survived one re-heeling. Definitely check out the clearance area (which is also pretty large) for some even further discounted shoes, and be aware that as the seasons change, so does the level of stock. I've actually been in when there were very few pairs of shoes on the shelves, but most of the time the only problem I have with the selection is an abundance of options. Parking in Zona Rosa can be a bit of a pain, so we usually park in one of the centrally located free lots and just walk around from there. read more

Excessive heat? Check! Tax-free Weekend? Check! Insane traffic? Check! Of all the times I chose to shop at Zona Rosa, this was probably not the best day. But tax-free weekend in Kansas City only happens once a year and when a girl is on a mission to shop for shoes, there's really only one place to go. DSW. Endless aisles of shoes, boots, athletic shoes, sandals, and purses. I get the same feeling walking into a DSW now as I did when I was a kid approaching the candy aisle at the grocery store. So many choices of wonderful things! All the possibilities! This DSW had too many empty rows for my liking, but it's in between seasons right now, so maybe that was the problem. I still left with two pairs of shoes so it's not like there wasn't anything to choose from. I love the rows and rows of sale racks in the back. It's a potlock...you never know what you're gonna get. Kind of like Forrest Gump's box of chocolates. But I could have done without the chatter behind the check-out counter about how the government is just giving everything away and having tax-free weekends on top of it. Shut up. I'm here for shoes, not your uneducated opinion on politics. read more

It is so nice to have real customer service every now and then. Lauren was the most patient and helpful cashier with the best customer service. As I was flustered and trying to wrangle my kiddos, pay, and login into my account to scan my discounts she was great. Never annoyed and actually helped my by seeing an eligible coupon on my account I wasn't aware of. If you received customer service like her every day you would never shop online. Thank you for reminding me there are extra great experiences still. read more

I'm female. I love shoes. Sue me. DSW stores are nation-wide yet this particular one was my first exposure to its existence. Now DSW has become my first stop whenever I go shoe-shopping anywhere. It possesses an excellent selection of name brand dressy shoes, sandals, boots, and comfort shoes that are well-organized and priced well. It even has a decent selection of shoes for men. Unless another store is offering a sale, it is nearly impossible to find the same pair of shoes for less than what DSW has marked as its regular price. That's the beauty of economies of scale. All DSW locations smartly offer product that matches the season, climate, and clientele for the area. For example, you'll find rows and rows of snow boots in Kansas City for the winter while there will only be 6 options at most in Texas. Some stores may even carry a large selection of designer handbags and shoes such as Prada and Gucci though you will not find those high end designers at the Zona Rosa location. Then again, neither does the Shawnee location from what I recall. Beyond the vast number of product offerings, I love that all the sizes for the shoes are laid out so you can try as many as you want to your heart's desire. No need to flag down a salesperson and wait for them to bring out shoes just to find out you need a half size up or down. Efficiency at its finest. And if you can't find your size or color you want at the store, you can purchase the shoes online with free shipping granted it's over $35 and return them to any retail location if it doesn't work out. Just be prepared to focus on what you truly need if you want to get in and out quickly. Otherwise, it's very easy to get distracted and all of a sudden find yourself walking out with 3 brand new pair of shoes that you truly didn't intend to purchase. read more

This place is GINORMOUS. I don't think I've ever been in such a large shoe store. I found a really good bargain on new sneakers and my wife had fun trying on quite a few others. I would give it 4 stars, except I waited a LONG time in line at checkout and there was only one customer in front of me. The line got bigger, yet other store employees didn't come over to help. It wasn't a busy time of night either. This area is quite busy. Parking in front is metered, but free parking is available in the garages, which are sometimes full. Traffic is pretty insane. read more

Need a zillion from which to choose, at pretty decent prices? This is your place, to be sure. Their prices are typically good, but when they have 30% off? SCORE. I was even able to find a pair of dress shoes in size 14, which isn't always a very likely feet... I mean feat. :) So, I scored a pair of dress shoes and some sandals for 75 bucks. Nice! read more

Mason, a store employee at the Zona Rosa location, was horribly defensive when I asked if my discounts & coupons were applied to my purchase. It was a simple question and I made sure that I did not have an attitude before I even opened my mouth. I just wanted to make sure they were & he could barely handle answering that or explaining how they were divided up between my 2 purchases. The process of dividing the discounts across both purchases is confusing itself. Thankfully, Mason walked away and another employee explained that they were and that was all. No big deal. I don't know if Mason was just having a bad day, but I've shopped there many, many times & hadn't experienced that before. read more

Call me a traitor to my gender, but I'm not obsessed with shoes. I absolutely can't tolerate tall heels, and flats don't do my feet any good either. I spend 12 hours a day in Cherokee Workwear clogs, so I don't need a big shoe wardrobe. But I still like cool shoes, and DSW has a LOT of them. I've never seen so many boots in my life! Their prices seem very reasonable for the brands they sell, and they had a lot of sizes available. They have a few purses and accessories, but not many. It's obvious they concentrate on shoes, but that's okay since Charming Charlie's is right down the street. I was in there the last Saturday before Christmas and they were very busy, but the cashier who waited on me couldn't have been sweeter, including signing me up for their loyalty program and offering me a big bag so I could put all my other bags in it. They're a ways away from me, and I'm not a Zona fan, But DSW is likely to lure me back. read more

This is one of my favorite show stores. It isn't usually overly busy and has a great selection. Their clearance section in the back can have some terrific finds if you are lucky. The only thing I really despise is the obnoxious techo-style music they play. It only motivates me to find the bare minimum that I need and get out. On the rare occasion they play normal music, I linger longer and buy more. These last two trips I browsed longer and purchased three pairs of shoes because they had normal music playing! read more

I went into DSW looking for something particular and when I couldn't find it, I asked a sales associate that wasn't busy....she told me where the item was and pointed. I still couldn't find what I was looking for and I know she saw me looking and looking. She didn't offer to come and help me, however, she walked away from the register to talk to a friend on the floor.... I asked her again and her response was well did have them - maybe they are all gone.... read more