Miss having a DSW near my home i managed to find a pair of sneakers and boots that I wanted and socks on a clearance rack so overall a good experience good selection and the usual good clearance items read more

I drove for 30 minutes to this location to take my best friend to pick up a pair of shoes which have been placed on the side for her . When we walked in the girl said hello follow by " we close in 5 minutes" and that is when we saw Kenneth and we asked him for help and even tho he was not working the tegisters he was prompt to help us . Offered my friend to try her shoes before taking them and went to get socks because she was wearing sandals . I understand that they were closing in 5 minutes but the service that this young man gave us was amazing and time passed quick and by far was the best experience at a DSW ever . Thank you Kenneth for making us feel welcome , your patience and not making us feel rush . We are definitely will go back just because people like him read more

Store is a disaster! Messy, unorganized, and deprecated. I stopped here three times in a few weeks doing trip prep and same every time. Waited 20+ minutes for my order pick up because one person was working the store in the floor. I'm patient but couldn't help think of bad management. Stock felt depleted, and sales seemed meh. Sorry DSW. Shopping online and shipping to my house felt easier. read more

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Updating my review, not a lot of change, except the lighting is better. It's all self service, but you could ask for help as signs indicate, I like this concept better than the days of pesky sales people pulling out merchandise we don't want. Men's and women's shoes accessories are easy to find by category and then brand, with most prices clearly displayed, except for the socks I purchased.  The company now offers a load of perks with a membership.  I usually don't go for memberships but points for signing up, points for logging in to an app,points for every purchase, points and a birthday gift, they finally got me. The store seems to run efficiently with enough clerks to handle the check out queue. While trying shoes on just couldn't help but notice the carpet is filthy.  OK it's not a restaurant but perhaps they could keep a cleaning crew around for an hour or so after hours. read more

Finally a fan of this location! My bestie and I were out shoe shopping. I love mens shoes and I loved help picking them out. After a fail at Macy's- very slim pickings and a "no way" to the walking shoe company prices we ventured down to DSW in a quest to find a similar shoes that we had seen earlier. After perusing the aisles we found a good match. Initially were not jazzed about the color, but after trying them on, walking around in them and holding them up to another mans jeans we were fans. Not only did we find one, but we lucked out and found another pair, exact same brand, but the initial color we were in search of. We had to buy them. It was a fun time shopping together. Great find and lovely sales people. Plus $20 to spend on a future trip. Big fan of this location and that we found some good deals and exactly what we were looking for! read more

Kim, the store manager, was extremely helpful and friendly while assisting me today! I was looking for some work shoes and she helped me order the ones I liked in the size I wanted after she personally went and double checked to see if she had any left in stock. 10/10 customer service! read more

Updated Review I'm sorry to say things have not improved much since my last visit. Today the premium offered on a coupon that arrived in mail on Thursday has been "out of stock for several weeks." Then no one working the floor. Finally cashier who was helping me, suggested I go back and grab small item to get discount that I was just $3 away from. Oh well hell by the time I got back the line was longer, and then the cashier who had been ringing me up and had my things started to leave. When I said wait a minute, instead of ringing me out, they handed my things off to someone else who the took forever with the customer who she was already ringing out so that 6 other customers were rung out by the other 2 cashiers before I was rung out. Arrgh Original Review This is my go to spot for shoes I admit, but there are a few things I would like to see done differently. For example when I stopped by the other day for a new pair of tennis shoes a clerk did a fly by to see if I needed anything almost immediately. When I turned from what I was looking at, she was already gone. She did stop back by later and hand me a bag to carry the shoes I was considering while I continued to look around. When I inquired about whether they had my size in a particular shoe, she whipped out her cell phone and informed me no that they could be ordered and would be delivered to my house in 3-7 days if I chose to do that. So although that was a decent customer service experience what I did not like was, very few shoes in my size 9 and I was really looking for a good pair of walking shoes that would work well for winter. The selection of walking style tennis shoes was very limited and most seemed to be a very thin mesh fabric that is slightly translucent. I can see how that would work well to allow your feet to breathe during the summer, but in our cold damp winters, I'm not certain they will take it. The clerks while helpful and present if you just needed a size, we're not so knowledgeable or even available if you wanted to ask questions about construction. So if you know exactly what you want, yes they've got a great selection and good read more

horrible customer service, the employees just gossip with each other for hours. sorry we don't need to hear about your husband troubles. maybe clean the place once in awhile. management is horrible lmao do better read more

DSW is a BIG place for a shoe store and every time I go in there I curse them for the volume of options they have. I always begin at the back of the store in the clearance section then move on to the "full priced" shoes they have. While their offerings are less expensive then some, they are far from cheap. You may pay less at some other stores but there are way more options here and they are less then full price. I like the low walls so you can see virtually every shoe from anywhere in the store. I do like being able to try on the shoes at my own pace and not wait for them to be retrieved "from the back." And if you ask, they actually do carry some overstock hidden away. Every time I am in the market for shoes I do stop here but I would say I walk out with nothing more often then not. But, it beats walking around to 20 different brand stores if you are not super particular that you need a certain brand. I like all the options but their prices are still a bit high, even in the clearance, but still always worth a look read more

You know, I got my wedding shoes at DSW. They were a really cute pair of shoes that matched my dress perfectly and weren't very expensive. They turned out to be not so comfortable though and I wish I'd spent more on shoes that could sustain the 12 hour day on my feet. Lesson learned about Chinese laundry. As for DSW, it is like Posh Payless. Minimal customer service, and you hunt through acres of shoes, then when you find a pair, you have to see if it's in your size. I like the sale room in the back and I appreciate the bargain purses, but otherwise, I've gone a bit off the whole DSW experience. read more

Emmm well, usually I'll walk out with 4 pairs of shoes but today I was lucky to find 2. Mens selection has gone down hill and on top of that the lights above the men's shoes happened to be out for some reason. I was looking forward to a great selection and ended up being pretty disappointed. I'll come back to DSW in the future I just didn't have the best experience at this location read more

Great selection if you are an average size; however, if you run on the larger size, you need to look closely. Lately they've been putting bright yellow stickers on the larger (11) or extra small (5) size boxes to show the size. Great prices and a huge clearance section. read more

Not one of the more appealing DSW locations. Feels like a warehouse, and the aisles are definitely cramped and closer together than other DSWs. Furthermore, parking is not ideal here. Consider other locations instead. read more

Like many DSW stores, they have tons of shoes but no size 14s in stock. The only reason I set foot in these stores is my wife. If not for her I'd never come here. It's a nice store, but there's nothing here for me. read more

I don't buy shoes anywhere else. Has almost every label imaginable. Great prices. I don't think there is a better selection anywhere. The bigh deparment stores don't even have a variety like this. You can get every major brand here and even some of the lesser known ones too. I once bought a pair of $160 boots here for $50. I still wear them even though (because I walk hard not because of quality) I have had to replace the tips on the heels 4x. Best place to get Minnetonka moccasins as well. The handbag selection is nothing to scoff at either. This may be the best place to get Guess bags. They always have a ton of them. read more

DSW Shoes at Rosedale Shopping Center is a godsend. It is only recently opened at this location and I couldn't be happier. I've been in the DSW Shoes store at the Mall of America but I'd rather attempt going to Macy's again (see Macy's review) than try to shop at that location. This location is smaller than the one at the Mall of America so I was happy not to feel overwhelmed by the selection. They also have a wonderful clearance room which proved to be a gold mine for me. The customer service was EXCELLENT. The service staff seemed genuinely interested in what it was I wanted to find and made every effort to satisfy my experience. They were also upbeat and happy - something few and far between in customer service these days. The bottom line: I'll absolutely go here again. The old adage does hold true - you never get another chance to make a good impression. Well, DSW at Rosedale was successful. read more

Update** I do appreciate the manager calling me back and apologizing for her rude staff. And was very nice.:) great!

Found the shoes I wanted but had to leave them because I wasn't about to wait 20 minutes to purchase shoes with only 1 person checking people out. read more

Called the store to ask a simple question about whether or not they had a shoe, talked to various people who all sounded like teenaged girls that were not even able to comprehend my extremely simple question, let alone answer it. Was put 'on hold' and listened to their inane banter. Eventually the girl in charge told her to tell me to come in and check for myself. No thanks. read more