We were referred to MDC after having a sub-par experience with another company. We requested a full…read moreduct cleaning of the entire house, 4300 sqft, and they responded and scheduled us promptly. They were professional and extremely thorough. They fixed everything the other company missed and were quick and easy to work with. We'll go back for a vent clean up this summer since it's been 3 years and we'll be doing another dusty house project this year. They'll be our go-to for future vent cleaning needs!

They did a great job. $425 for 15 vents, $15 per vent thereafter, plus tax. Their first tech did a…read moreuseful analysis and showed me photos, and then the second brought another guy and together they did ~20 vents in an hour. They use a big vacuum that hooks up directly to the furnace intake, then a generator on their truck powers a compressed air sprayer with little agitating whips on it to get into everything. Then they share before and after photos. They also navigated other vendors using the same rooms at the time. A couple of small issues: the cleaning had to be rescheduled because of illness. Things happen! When they did come for the rescheduled time, they were 30 minutes early, which meant I had to leave a meeting to meet them, but it was just a minute or two for them to get started. Also, they will make holes in the ducts to get into areas they can't reach from the vents, and then they plug them. The plugs are black, and in this case I have some exposed vents that are white to match the walls, so the plugs are a little ugly.

The service call itself was okay. There were no issues regarding the vent cleaning itself or…read moreinteractions with Troy during the service call. However, after providing payment in the form of a check I received a threatening text message from him saying he intends to charge me a $20 fee for gas, to "come back and get different form of payment", in the event it "doesn't pick up in 24 hours" (checks can take up to 3 business days). I should note this text was received literally about an hour or two after the service call completed. Shortly later I confirmed with my bank the check was indeed cashed that same day, yet never got a follow-up from him. This would have been reasonable if there was an actual problem with payment first, and then he reached out to me, but that isn't apparently how they do business. This was one of the rudest interaction I've ever gotten from a business owner for a given service. I personally would not recommend.

Couldn't be more pleased. Troy discovered new dryer vent back up was due to my new roof. The…read moreroofers left on a piece over the vent that they should have removed. Troy removed it and cleared out the lint.

I bought a Frigidaire Range Infinite Switch from Appliance Depot more than a year ago and finally…read morehad a repairman come to install it today. (I usually wait until I have a full day of work for him each time.) Clearly, it is past their return policy of 30 days. I ordered online, but called to make sure I was ordering the correct part for my model cooktop. They recommended and sent the wrong part. So, I called today to see if I could send it back and get the correct part.* I wasn't asking for a refund. After speaking with a woman for some time I asked to speak with the owner. Don reiterated that I was calling more than a year past their return policy and that there was nothing he could do because he didn't know who I spoke with. It doesn't matter who I spoke with, it is his company and it's his policy. Reading the recent reviews it seems the current ownership/management has a few very unhappy customers. I'm one of them. (*They don't have the correct part)

Our fridge died last Christmas. Thankfully, we live in Mn! The outdoors helped keep our food from…read moregoing bad. We quickly searched up and then decided on getting a new one from a small business. After our in store visit and finding what we wanted, with a better warranty and price than the big company offered, we paid. We skipped the delivery and haul away as we are capable and I wanted to give the community a chance to part out the fridge (appliance parts are $$$$) for no cost. Also made it lighter for us taking to drop off for recycling. Fast forward 11 months, we decided our washer and dryer had been fixed enough times and it was time to upgrade. Again, we found better pricing and warranty at Appliance Depot. Our 3 appliances are doing great. The one service call we made, for the fridge, was soon after the request was made, repair person was timely, and we had a laugh at the user error that prompted the call to begin with. Fast forward again, and we need a microwave. Likely a dishwasher coming up too. We will be going back to Appliance Depot!

It has been a few months and I am still very upset every time I open our fridge. Fuming actually…read more We needed service on our fridge and Whirlpool sent this company. The repair wasn't under warranty. While they have a system in place to keep you notified of your position in line for repair, that didn't work for us. We never saw the line number advance as our scheduled technician apparently showed up several hours late to start work. I called the company in the afternoon and they assured us they would still come out that day. There were still 5 or 6 people in line ahead of us in the late afternoon. We then received a call at dinner time saying the tech was on the way. The tech that showed up complained that the other guy came in late and now he had to work late. He started pulling apart the fridge including shelves and drawers. I had laid out some pads but he just set items everywhere and was not gentle with them. The tech completes the repair and starts putting the fridge back together. I notice a 1-2" piece of white plastic on the floor and comment about it. The tech said the fridge is fine and then wouldn't double check when I asked him to find where the piece broke off from. He left and wasn't happy. It was over a week before we were confident it was finally fixed and then we filled the fridge back up. We immediately noticed that the produce drawer doesn't slide in and out properly anymore.Very upset. The piece had either chipped off from the drawer or the track. So now I think of them every time I open the fridge and not happy thoughts.

I can't say enough good things about Twin Cities Appliance! They helped me fix my Maytag dryer…read moreagain! All the staff from the initial call, scheduling, quick service and great repair person!! You hope to not need them, but I feel confident that if I do, they will be there for me. All of them. thanks again, MaryO

We were experiencing very poor air quality in the home, which felt stuffy and heavy. We had to…read moreconstantly replace air filters and frequently encountered dust on items. We looked around and read many reviews. We decided to contact Twin Cities Furnace Cleaning. They did not answer the phone right away but I received a call very quickly. I explained the situation and how we have some allergies, and they took the time to listen and go over all the details. They then recommended Steve who is the go-to guy when it comes to allergies as well as other things related. We set up an appointment with Steve, and Steve arrived early. He set up his equipment and was very mindful about making a mess as well as getting things dirty and wet. He took his time to explain as well as show me what was going on and answer all my questions. Because of allergies Steve took his time and made sure each vent was cleaned as best as possible. The things I saw in the ductwork were scary, which had built up over the years of this property. After he was done, we swapped the air filter and within 20 minutes of running, I could smell the difference in the air. The air felt lighter and did not have a heavy feel. Also, my air purifiers were not reading off the charts anymore. Steve did a fantastic job and I would highly recommend him as well as Twin Cities Furnace Cleaning. I ended up getting their Ultimate cleaning or whatever the highest one was, and compared to other places, it was cheap. The price you pay for what you get is a bargain. It ended up being $541.00 with tax and worth every penny.

BEWARE: Independent contractors are used by this company who carry their own insurance. I had an…read moreunfortunate situation where a furnace drain hose was bumped out of place by one of this company's independent contractors causing a leak in my ceiling weeks before my house was to close to a new owner. My claim was declined. The insurance company required unrealistic things like a photo of the space prior to incident showing the hose in place. Who takes pictures of their furnace? This resulted in a costly last-minute repair to my ceiling. Essentially this means that you are at the mercy of a potential crappy insurance policy carried by the contractor and that the owner takes no personal responsibility for potential damage.

Matt is great! Gave me a range of possible issues/solutions via email, and when he came out he…read moreconfirmed the issue right away. He was easy to schedule with, he was on-time in the window he gave me. Super courteous and nice. He fixed the problem quickly, gave a very understandable explanation of why it happened and gave me some tips for my washer to prevent from happening again. He was very knowledgable, reliable and professional. If you have an appliance repair issue he's great@

Matt saved me $1000 just for working with me through messages. Professional, friendly and…read moreknowledgeable.

Have used La Vert with Merit Appliance Repair for couple appliance repairs previous. Quick…read moreresponse, good communication. While doing work on on GE Profile fridge La Vert commented that he noticed the display on our range top microwave was very dim. That is an indication the the main board is failing. He also stated that he knows I'm a very capable handyman and it's an easy repair. Told me where to order the part, and what to do to swap out the board. I ordered the part, did the repair and bright display again. La Vert didn't need to share that info but did. I recommend.

Luther responded promptly to our refrigerator repair request. He quickly diagnosed the problem and…read moreguided us to a good decision. Marty M

Just got my new washer & gas dryer. No scratches or dents on either. The delivery came within the…read moretime frame specified & they were able to install it very quickly. And they removed my old units. Very affordable for the units, delivery, installation & disposal of my old units. I would absolutely recommend them to everyone. They met all my needs. Thank you Appliance Outlet Center !!!!!

Despite the name this place repairs ONLY items that were purchased here. "Move along please."read more