Guitar center is still a great place to buy gear. I would like to thank the entire corporation that…read moreruns Guitar Centers all over the United States. The Crestwood location has been helping me accumulate quite a bit of musical equipment for many years. Here is my take on a particular one star review ( I am sure you will see it, probably under this one. First, it is not the store's fault you didn't purchase the warranty, second, the store followed policy to the letter, third, if you knew what you were buying in the first place, why did you buy it? A one star review on a store because YOU were uneducated is YOUR fault, not theirs. I have never had a bad experience there. Maybe because I am a professional musician and know how to tell a good instrument from a bad one. Kudos to knowledgeable and helpful staff, and a great selection of instruments.

I tried calling today to get information about a Martin acoustic guitar. The woman who picks up the…read morephone sounds like she's nursing a 5 year hangover. She's immediately rude, confused and audibly ignored after a simple question of whether or not the guitar comes with a case. She exhales deeply when I ask if someone can verify the condition for me. We've been on the phone for less than 2 minutes. She hangs up the phone after I ask whether or not she wants to sell it to me. So I went online and spent $1000 on reverb instead. If I was her manager and had overheard this phone call in person, I would have fired her on the spot. I would avoid this guitar center. This is one of the bad ones.

Having been a long time customer at this store, I would really encourage any one looking for…read moremusical equipment to at least look here before buying. I am always impressed with the inventory and variety of gear. From quality student models all the way up to high end professional instruments, I have seen it at this store. I personally have always found the prices very competitive on the gear that I have been shopping for at their store. Thank you

We got excellent service and advice from the moment we walked in the door. Once I told the salesman…read moremy price range, he focused in one guitars that fit what I was looking for and gave us time and space to try them out. I'm so glad I discovered this place and we will definitely be back. One downside is that one of the sale guys snapped at my son when he was touching a guitar (before I had a chance to redirect him) and that was a turnoff and a big contrast to how our salesman interacted with us.

This company provides music lessons for kids. They don't have any teachers that are suitable for…read moreadults past age 30 or 35, or so, because those teachers are so dang young themselves that they don't have a big, wide musical outlook on the world.

My son loves going to his lessons at SOR, Kirkwood. The atmosphere is always positive. Love hearing…read moreall the budding talent while I am waiting for lessons to finish up. Keep rockin' and rollin'.

Stephanie Chang opened this new music school this year. It's in a wonderful location in downtown…read moreDanville, walking distance to all the quaint town has to offer (shops and restaurants). Stephanie Chang is a wonderful teacher; patient and knowledgeable. She has taught my 7 year old daughter and I the violin since last year at another music school in Danville. She also teaches piano. This new school is so fabulously decorated, too! I highly recommend Stephanie and Music Corner.

Ms Stephanie is a great teacher. My daughter loves and enjoy her lessons very much. Every week I…read moresee progress with my daughter's skill. Highly recommended.

Excellent experience with lessons from Brendan Falstaff. Professional and competent in every sense…read moreof the word. If you're worried about getting what you pay for, this is definitely worth every penny.

I was recently given a guitar for my birthday and hardly knew on end from the other. David's was…read morerecommended to me for lessons and it's a great place. David is laid back, personable, and has lots of good information. I am a big believer in supporting the local speciality shops, be they camera, fly fishing, etc and this is one of those spacial local places that deserves lots of support. the sessions are taught by super patient teachers (as a retired academic, I know the full value of that with beginners) and the the cost of a one hour lesson is very reasonable.

Jumped in for a quick drumstick purchase. It's definitely a small place, smaller than most…read moreinstrument stores I go to so there's less merchandise, less to pick from. That's a heads up for people who may not like that. Staff is attentive, very helpful. There's not many workers there, though. Prices were decent, nothing special. They were fairly priced including tax. It's a homey little music store, but I know stores with more variety and more room. I wouldn't mind going here again if it was like a emergency or there's no other stores around the area, but I really wouldn't.

From the owner: Retail chain selling musical instruments, audio gear & accessories, with rental & repair services,…read moreand in-house lessons.

This is my second visit to this store, and it's at one of my favorites in the country. The…read moreselection of guitars and fiddles is immense. Additionally, there are rare stringed instruments, mountain dulcimers, and some percussion instruments (bodhrans, bones, tambourines). Also, they have sheet music books and lots of accessories (slides, straps, pics, amps, etc). I had fun walking around playing things, including 4 dulcimers. The salesman and I talked shop. Awesome store!

Weird experience, today. I got lectured by two different people. They made a lot of assumptions,…read moreand proceeded to invalidate some of my asks. The funniest part was, they were wrong. I asked for a metal Low G string on the uke, and the salesmen proceeded to go off about how he would never put guitar string on a uke. The one he gave me was silver wound (metal)...oh the irony. I got what I want, but I thought, man if people don't know anything about music, I'm not certain, I would recommend the shop, They really start with trying to make people feel stupid,

Ray was fantastic. He was able to quickly resolve a complicated problem that our previous piano…read moretuner had tried and failed to fix (a malfunctioning sostenuto pedal that was causing notes to keep sounding after the key was released). He responded promptly to my appointment request, and was able to come out the very next business day. Moreover, his prices are extremely reasonable compared to the competition. We'll definitely turn to him for our future tunings, and would recommend him to anyone.

I'm not sure how I'm the first person to write The Piano Factory a review because I'm was so…read moreimpressed and thankful for the owner's expertise and time. I was thinking about selling my old upright piano, but didn't know what to really expect, and so I called Ray at the Piano Factory. At the time I called him, I could hear that he was under the weather by his voice, but he nevertheless spent a lot of time answering my questions. He was very patient, kind, responsive, and most importantly, honest. Even though he could have bought my piano and re-sold it for higher, he honestly told me that if it were him in my shoes, knowing my decision-making considerations, he would just keep the piano in family. It is so refreshing to know in this day and age especially that solid people like Ray are around! Thank you Ray for your time, advice, and honesty!