I just want to take a moment to recognize DGD. Though the prices they quoted were a bit higher than I was hoping to pay, and we did not have the door repaired by the technician tonight, Brandon was fast, courteous, and went the extra mile to try and help us out. It's rare to have a business send someone out who actually cares. Not the case today! read more

Came out for an estimate but it was more than double my first estimate from another company!! That speaks volumes in itself. The big guy technician (Brakki) I asked to help me to just open the door so I could at least get my car out and he said he'd have to charge me for it! Highway robbery without an ounce of compassion. With this experience alone, I would never recommend Duke Garage Doors. read more

UNRELIABLE AND EXPENSIVE Drove up from Pinellas to Weeki Wachee the night before for an 8AM appointment -- they never showed. When I called at 10:30, I was told the appointment was changed to 1-4PM with no notice. Then they suggested I just leave my garage door open so they could keep their schedule without me there -- absolutely not. Terrible communication and poor customer service. They're priced higher than others, and I wish I'd paid more attention to the lower reviews. Won't be using them again. read more

Overpriced, equipment cheaply made, Managers try to overcharge and do not regard warrantys. Charge top $ for cheap equipment. Service will be required shortly after. I do not reccommend this company. read more

Disgrace. Don't buy into any promises. Actually don't buy anything at all. Avoid altogether at all costs. Crummy craftsmanship and disgustingly overpriced services that the company claims to be free, which is posted all over the website. Very misleading. The sliding screen door hardly gets used at our home. Didn't last long at all either. I called for a repair, and it's $300 to come out and tell me what I already know is wrong. On top of parts and labor. I guess they aren't concerned about repeat business. This place has 2-star rating for a reason. Pages BBB complaints as well. Stay clear. read more

Second time using this company. One my most recent service - I was able to get in a same day service call and they arrive promptly. Anthony and Bryan came and accessed the situation and was able to provide professional advise. The spring on my garage door broke and they gave various tiers of service from basics to best. The whole service was completed in 45-1 hr and they explained everything that was being done and what to expect. Also provided me with suggestions on how to care and maintain the door as it was a pretty old (~15 year old) door. Great work by both of these! Will definitely use again for other services. read more

My experience wasn't great because my garage door isn't working. They sent someone from this company, and instead of fixing it, they made it worse, even though I paid $650. This is a terrible company, and I can't trust them. They took my money for nothing. My garage door still doesn't work. Therefore, I ask everyone to avoid contacting this company. Regarding my money, I will report them to the police and take my case to court.0/100 read more

We bought a garbage screen door and had it installed from this company. Around a year and a half later the remote stopped working, they came out and charged us $60 to reprogram it which took all of ten seconds. Year three of owning this garage door screen the battery pack they sold us stopped working for the door and both remotes stopped working. Their response is they stopped selling that door right after we bought it and still sold it to us!! They would come out now for $299 service call and replace the battery box for an additional $150! we would still be stuck with a garage door screen that is not working with two broken remotes!! Their solution was to call a company in Orlando that still sells it that is two hours away from us. Terrible customer service! Terrible to not stand behind what they sold! read more

My garage door received maintenance to keep it running smoothly and, the dent was removed. The technician also walked me through how to lubricate the parts of the garage door for it to remain quiet And to operate with ease. I also had the wheels replaced From the manufacturers plastic wheels to metal wheels. I found the prices to be very competitive for high-quality product and service. read more

Dillon was awesome from start to finish! He was meticulous, friendly, and prompt. My husband Brandon and I highly recommend both Dillon and Discount Garage Co. Thanks again for the splendid service! read more

Duke's Garage Doors - Garage Door Services Near Me - Brooksville, Florida

John H. was very pleasant and professional. He explained everything he was doing and encouraged me to call DJD if any questions arise. It was a pleasure dealing with him! read more

Charged$ 950.00 to convert Danley door springs to standard springs. Gave me a 30-year warranty which I did not want! I figure at $950.00 I paid for 2 more repairs upfront.RIPOFF! read more

outstanding customer service and support! I called about a broken spring and they fit me in next day! Raymond arrived at the scheduled time with everything needed to do the repairs. He was very pleasant and knowledgeable. DGD is the only company I use and recommend. Their prices are well within reason. read more

My garage door spring broke, and I was desperate to get my car out of the garage, so I called discount garage doors. They sent a man out and quoted me. A price of $680 approximately. I'm a 70-year-old man on Social Security I was in a panic I had no idea the cost of springs or labor. After the install I gave him my credit card he left I went on Amazon to price springs which I should've done prior. The springs were $130. The labor was approximately $550 for one and a half hours worth of work.PRICE GOUGING! I have regretted doing business with DGD. WARNING DO NOT USE THIS COMPANY I have reported them to the BBB. I hope this helps somebody in the future. read more

Bryon Was great he showed up early gave me a great deal on replacing my garage door springs. I would highly recommend DGD garage doors to anyone and now they are my go to people read more

I called the office and was scheduled that same day. The staff was polite and professional, from the receptionist to the technicians. The team arrived on time, diagnosed my problem, gave me my options, and effected repairs all within a 30-45-minute timeline. They repaired the problem and cleaned up afterwards. The technicians were polite, efficient, and helped me to make the best of a potential disaster with my garage door! It is very heartening to find good service in this day and age, and this company delivers! read more

THE WORST COMPANY. NO SYMPATHY. They took my $1500 & gave me the wrong sized garage screen that is oversized with an uneven frame. They take your money & laugh in your face when you want their terrible work removed. The workers who installed agreed it looked terrible. For over a week I have been trying to contact upper management. No response...when asked to contact management you're told "no". When asked for a managers email...a "no". When asked to get someone to look at the terrible work done "no". We we're only told that the president of the company said "the only way we get a refund is if they get an opportunity to make it right". Right would've been getting the situation figured out ASAP. Not dragging it out for over a week. Right would've been doing it RIGHT the first time. I am sick to my stomach at the giant holes that are now left for me to repair because they won't refund me or repair their damage. read more

i called with a broken garage door, Kevin came that afternoon and fixed my problem. He had the parts with him and did the job quickly. I feel the quality of the job and promptness were well worth the price. read more

We just had our annual maintenance performed by John H. He was able to come early and called and asked if that would be ok. He introduced himself and then started work. He explained all that he was doing and pointed out a potential problem. We decided to take care of this today rather than wait for it to happen. John was personable, professional, and efficient. read more

Highly recommend DGD. I replaced a 20 year old opener with a new, quiet one. The install took about an hour, and Matt was courteous and efficient. He explained programming functions before he left. From the moment I called DGD to make the appointment to the moment Matt departed, I knew I was with the right company. I'd seen good reviews from others, and DGD has earned mine too. read more

I like that DGD initiated the call to me as a part of my service contract. Technician was thorough and explained his work, adjustments made, and further recommendations. read more

Prompt, thorough service from Brandon!! He took the extra time to explain the inner workings of the garage parts, making me a more educated customer. I will definitely use DGD again when/if needed, but I received a 10-year warranty on the springs, so no time soon! RIP Jada read more

Thank you, Daniel S. the service technician was awesome! Experience was painless, Explained everything he was going to do to fix our garage door & /opener. Highly recommend! read more

Beautiful Garage Door. Mike and Steve did a terrific job. They were friendly and courteous. Wind rated for the Flirida Hurricanes.

Each time I made an appointment online picking the day and time frame and a confirmation sent to my E-Mail I would get a call the next morning at 8:30am saying that they were trying to get me on the schedule???? Then they would set up a different day and time, get another call to confirm the appointment. Service on my garage door opener, was not able to be fixed, offered to install a new one for $450.00. Service man was a good worker and was fast in installing the new opener. The only problem I had with the worker is that he never mentioned the coupon for the Free Upgrade to 2 better remotes I suppose and Opener Keypad. I had the coupon but with the problems with the opener I forgot and did not get the upgrade. Other than that and being told the belt on the new opener which bangs against the tract when it pulls the door up is normal, no other problems so far. read more

Beware! I called Discount Garage Doors, Brooksville, FL, to replace a broken spring. Their repairman gave me 3 quotes for the replacement of 2 springs, for springs and cables, and for springs, cables, and bearings. I told him I was shocked at the quoted prices. Springs were $750, springs and cables $850 and springs, cables and bearings over $1,000! He then said he'd try to give me a "deal" and dropped the prices by about $100. I told him I thought it was too much and that I was going to get a second quote. My research showed that springs replacement should run $200 - $400. He called his boss and, miraculously, the price dropped to $400! I agreed to the $400 which, while still on the high side, I did because I was pressed for time over the next several days and couldn't wait for another company to quote. To his credit, the repairman did not pressure me to take the additional work and the spring replacements appears to have been done correctly (thus 2 stars). However,this company's initial pricing is obviously quoted in hopes of snagging naive customers who don't know better or haven't done their homework on appropriate pricing. Because of this I would not use this company again. read more

I couldn't get my cars out of the garage due to a broken spring. Called around to several repair places and DGD was able to send someone out within a couple hours. The technician was polite, knowledgeable and thorough and for that they get four stars! After he worked replacing my springs he tells me that it's going to cost $772.00 for the springs/labor which shocked me! Then he stated my rollers were old and needed replacing which was and additional $200.00. I was shocked at the total price yet I figured since they're already screwing me and he's here and has the rollers so I said go ahead, why not, I'm already screwed! So with the rollers I was charged $992! Can you believe it? For that they get zero stars but the minimum I can give is one star! So beware and never call these people as you will pay out of the nose for whatever they do for you! read more

needed the chains on the doors adjusted. did a great job. came on time and finished in a short time. The service technician tested his work to make sure it was done right. The quality of the technician was excellent. the price for the service was just about right. I would recommend Discount Garage Doors any time. read more

Edited to add: After the reply from Jack D (who is the owner of the company according to Sunbiz) was received, I wanted to post my receipt. I did call a manager (Matt) and he (mostly) fixed the loud noise which he said was a mistake and he has now resolved. Further, he added the keypad which was missed on the first install. He tried to fixed the wifi but was unable to and gave me the phone number for Linear. I did explain breaking the belt was MY FAULT - I didn't know the spring was broken and attempted to pull the entire weight of the hurricane door with the belt. Matt wasn't surprised when he heard that and said no belt would hold up to that weight. Further, I'm not here to debate if Genie is good or not. It served me well for 4 years before I destroyed it by attempting to force the door open with broken springs. Matt was very polite and said he would come back to fix the issue again if necessary. He also said he would refund the warranty that I was told was included (although that still hasn't happened). He had a new receipt emailed to me. I would post it but it came with a confidentiality notice. Oddly, my new receipt #15104 (previously #16254) has "$50/bearing, $118/cables, $215 neoprene roller, 2@$175/ea torsion, $350/opener, $137/warranty, 2 hours@$115/hr." The receipt is still sketch. It went from 1 labor hr to 2; $37 in fuel/misc (which I was told was typically 9% but he made the math even) to none now, and the warranty went from $175 (not included - get that one in writing folks) to $137? And no tax. Not on parts or labor. My job deals with investigating fraud and these receipts wouldn't pass at my work. Anyway, my complaints except for the wifi and warranty I was told was included are resolved. The ridiculous, childish response from Jack shows the real company and that's a shame because Matt (the supervisor that came out) and Nico, the original installer were both very friendly. To be fair, Nico is young but does know what he's doing and was incredibly nice. I just didn't get the quote in writing and was more upset than anything about the noise and being told the warranty was included when it wasn't (and the keypad but I could get one at Amazon for $30 - just the principal). Now Jack, I know you are a fan of complaints. I'm using my own name for this one. But you heard the man yelpers. Jack said he isn't interested in your business. read more

Duke's Garage Doors - Garage Door Services Near Me - Brooksville, Florida

I recently had Discount Garage Doors of Brooksville, FL come out to replace the bottom seal on both the 2-car garage door & the golf cart garage door and also perform a tune-up. When the technician left, I noticed oil on the outside bottom of the doors, which I tried to cleanup myself. When that didn't work, I called them and the technician came out and, after talking with the office, told me that because I had tried to clean it myself that there was nothing they could do. I called the company and complained but they refused to even call me back. The technician also pinched the hanging wire while performing the tuneup, so my remote wouldn't open the garage door anymore. This company does not stand behind their work or care about their customers. I will not use them ever again! read more

Pao with Discount Garage Doors came out to our home right on time and within the scheduled time frame. Our garage door had caused us multiple issues throughout the previous months including not even opening. Pao made sure to remove any faulty parts and replace with premium rollers and brand new garage spring. Pao went above and beyond while swapping all the old and faulty parts and provided excellent customer service throughout. While wrapping things up Pao even quoted us out for future purposes and suggested installing a JackShaft door unit. I would highly recommend Pao and Discount Garage Doors! read more

Duke's Garage Doors - New Spring Install with New Rollers. - Garage Door Services Near Me - Brooksville, Florida

we could not get our cars out of the garage because the door wouldn't go up. it was a Saturday and our usual c0mpany couldn't come out. We called discount garage door and to their credit they came right out. The guy told us we needed two springs and a bearing. The price he quoted was 650.00. My husband said that was too much so the man said ok I can do it for 595.00. Still seemed too high but we needed to get out so agreed. He was here for less than half an hour and kept trying to talk us into working on our small golf cart door which was working fine. After he left we called our normal company and they quoted us 325.00. We will never use Discount (DGD) again. They are definitely NOT discount!!! We highly recommend Branch Garage Door. Very fair and affordable as well as professional and do a great job read more

Beware, I needed a garage door spring. The repair man gave me a quote of $750 for replacement of two springs. I told him that was more than I expected. He then said he would try to give me a deal and dropped the price to $629. I told him that still seemed high because when I checked prices on the internet I found they were $200-400. He then, "checked with his boss," and the price magically dropped to $400! While still on the high side, I agreed because I was pressed for time and couldn't get other quotes. I believe this company is highballing it's prices in hopes catching customers who are naive or haven't done their homework. I would not use this company again. I'm giving them two stars only because the work was done quickly and apparently correctly. read more

Trey and Zach were professional and fixed our garage door in outstanding time! I would recommend them for any job and would request them to fix our garage the next time we need it. They are definitely worth 5 stars and more! read more

DGD technician Matt was very knowledgeable. Their prices are fair and reasonable. I will call DGD again if I need garage door service. They're the best! read more

Updated. Owner called to discuss. Sent out a manager to review the tech's work. Some parts could use replacement but nothing urgent. He adjusted the springs, gave a great lesson on how everything works. What to watch for, many pointers. The tech was new & came from AC outfit & being given more training & supervision as a result of the prior review. Very satisfied with this company now & would use them in the future. read more

My original appointment for a garage door tuneup was scheduled on July 8, and DGD had to cancel it. I was rescheduled for July 13th, and after two calls to reschedule the appointment window, I was canceled again. Might want to call someone else . . . . read more

I called to get a quote on a garage door and spoke with Kristina she was kind and gave me easy to understand estimate and scheduled a date. Upon arrival though the person they sent to check out my old door was rude and was complaining on while I waited so long to contact the company like we were just in a pandemic. read more

My experience with this company have been disappointing. Here are 2 examples of poor customer service over the past year with varying degrees of dissatisfaction. · The first experience was in never being able to speak with a live person in their Customer Service organization. After 2 times being on hold for more than an hour total, I finally reverted to using their Chat bot where I was able to schedule the work to be done. Once we got the job scheduled and the installer onsite, the results were fine and the installer did a great job of replacing the springs and rollers as well as replaced the garage door opener. · The second experience and the one I am most dissatisfied with deals with the acquisition and installation of a garage door screen. Finally on Aug 9thafter a 3rd time reschedule ... 11 weeks, 55 business days after the order was placed and 25 business days past the 4 to 6 week "worst case" estimate of availability I was quoted when I ordered the screen on May 19th ... the screen was installed but was damaged in shipment so we are now awaiting a replacement to come in and be scheduled for installation. In both cases, once installers were on site, things went well but my frustration is with the company's inability to deliver good customer service. I'm a Retired US Army Officer and a Critical Account Manager for a global Software Company, I understand the impact of COVID and what constitutes good Customer Service. My experience with DGD has not delivered that. read more

Recently, we woke up only to discover a broken and inoperative garage door at our home in Citrus County and of course these things always seem to happen on weekends or holidays for some reason known only to the universe. We contacted DGD Discount Garage Doors, Inc., Brooksville, Fl., as soon as possible thereafter and my phone call was immediately answered in a polite and courteous manner. I explained the situation and we were able to schedule a repair visit within a reasonable time frame. On the day before and the day of the impending service call, I was contacted several times by very pleasant DGD office staff that kept me informed every step of the way. Brandon L., the area's service technician supervisor, responded to our home at the stated time and after a complete inspection of the entire garage door system system, both inside and out, we agreed to completely repair the broken system at a fair price. Within a very short time, he repaired the garage door as promised and installed the new parts which consisted of top of the line equipment which included some very nice upgrades to make it even more efficient than before. Throughout the entire process, he took the time to thoroughly explain everything in the process from beginning to end and it was ultimately a quality installation completed in a timely manner. We couldn't be happier with our garage door repair along with some upgraded improvements and we highly recommend DGD . You won't regret it. Thanks for a job well done and a refreshing experience with your company in this day and age. We will certainly use them again should the need ever arise. Five stars all the way! read more