Kind, caring, gentle. I've known Dr.Rejai for 10 years and he has always been willing to listen and…read moreaddress my chief complaints. His smile will make you feel better immediately! We are blessed to have his expertise!

This review is for Sutter/the pain management clinic who work with Dr. Rejai. I waited weeks for an…read moreappointment for my severely herniated disc. While my appointment went well, the standard insurance paper work for a cortisone shot (the most common intervention other than pain meds) was rejected, and no one from the office followed up. There were no follow up notes after my appointment for next steps. My primary seemed very surprised that this routine procedure was denied which makes me suspect that they didn't do the minimal paperwork required. When you call 'the office', you reach someone at the main switchboard who presumably passes on a message which may or may not be returned. In my case, it was not even though I requested that they resubmit the paperwork. Keep in mind that many many people reaching out to a pain management doctor are in excruciating, debilitating pain. When I finally went in, I was barely able to walk and had to lie down during the appointment due to the extreme pain. Currently, I'm repeatedly leaving messages at the switchboard attempting to try to get my cortisone shot months after all medical staff I met with agreed that it was necessary. If you are in an acute, debilitating situation with your pain, I'd recommend you seek someone who runs a more responsive office.

I've been involved in Pain management for 20 years. Chronic pain. I've been thru the whole gamete…read moreof all types. It's pretty much chaos a lot of stress is evident. I've started at PMC about 10 Years ago. Back to Get my spinal cord Stimulator replaced. I can not express enough the positive energy and kindness from walking in the door to my nurse to Doctor Longton. I'm not here to get drugs. Been There I'm want more choices than Drugs it's down hill To be sure I'm so impressed by the timely service to feeling like they care. Refreshing. Thank you to all the office staff. Nice to know in the world of pain there is a caring place to go To get help.

I am extremely disappointed with my experience at this clinic regarding a promised refund of…read more$1,174. On February12, we saw Dr Nathaniel Gamsky. We were scheduled to have a procedure completed and a payment was collected. On February 17, we had a change of heart and cancelled said procedure. I was clearly told that the refund would be processed, yet it is now June and I still have not received the money or a clear explanation for the delay. Over the past several months, communication has been inconsistent and unprofessional. I have had to repeatedly follow up for updates, only to receive vague responses or no resolution at all. A medical clinic should operate with integrity, transparency, and accountability, especially when handling patients' finances. While the staff may have initially appeared helpful, failing to honor a promised refund for this long is unacceptable. I would strongly encourage anyone considering this clinic to carefully review financial policies and documentation before making payments. As far as communication, I am very disappointed with the level of communication and professionalism from this clinic. Since February, I have called on seven different occasions and left multiple voicemails requesting a call back from the manager regarding my unresolved refund issue. To this day, I have not received a single response. Management ignoring repeated attempts to communicate with patients is unacceptable, especially when it involves a significant amount of money owed. I expected better customer service, accountability, and transparency from a professional medical office. I hope the clinic takes responsibility and resolves this matter promptly.

Terrible service and unprofessional front desk experience…read more I joined my scheduled video appointment, but my doctor didn't show up. When I called the office to ask what happened, the front desk staff, told me the appointments were cancelled. I explained that I never received any call, message, or notification, and I asked for the rescheduled date and time. Instead of helping, she repeatedly told me to "check my voicemail." I told her I don't have any missed voicemails, and she responded that she wasn't going to argue with me and hung up. I called back to try again, and she repeated the same response and hung up a second time. This was extremely frustrating and unacceptable. Patients deserve clear communication and basic courtesy--especially when appointments are cancelled without notice.

Dr. Celis is the first doctor to actually hear my painful complaints I'm feeling. I have a…read morecongenital issue and doctors at ucsf dismissed it in 2021 and even before that. The medication that Dr. Celis prescribed actually HELPS manage my pain and we have a "plan". I'm still waiting for my insurance approval for a quick procedure but this month I have been managed and just feel heard- finally. His staff is also EXTREMELY helpful and responsive

I really wanted to love this place. I think the doctor is very cutting edge and offers great…read moretreatments. He has a good bed side manner. I felt hopeful after my first meeting with him. However, the way this office is run with communication is just terrible. I read the reviews about this but figured they must have worked this out by now, but they have not. There is no way to email them, and I have spent countless amounts of my time on hold, talking to answering services even during the day, and calls not returned, messages not received. I am rarely able to reach a human when I call them even during office hours. I have called five times in last few days during office hours and I am just on hold for 15 minutes listening to music and then it just hangs up on me, with no way to even leave a message. I have resorted to thinking I am going to have to actually drive there and physically go into the office to actually reach someone, but I do not have time to do this. When I was able to leave a message, they would repeatedly call me back on a really old number that goes to someone else after I corrected it 4 different times with the answering service and the office and told them my correct number, they still continue to call me on the wrong number. The first day I walked into the office in level 9 pain, the woman at the desk literally did not even look up at me or say hi. I just stood there looking at her right in front of her for a few minutes and then asked her if she could help me. She seemed totally annoyed that I was there and she had to deal with me. Not a great first impression when you walk in with a lot of pain. Thankfully the doctor and the PA were nice. My first apt was over $800 and was very quick with the doctor and my insurance only paid half. It seems impossible to get accurate insurance info, they tell me something has been approved, I call my insurance, they said it has not been approved. I am terrified to get anything else done here because of how expensive their fees are and not knowing what kind of bill I will get and can't get any clear pricing ahead of time for treatments. There is another pain doctor in San Rafael that does the same cutting edge treatments but is MUCH less expensive and very clear with treatment costs. The same first office visit with him was $60 copay, here it was $800 but both doctors are in network for me and same type of visit. I don't understand how the pricing can be so different for a first visit or for the same exact treatments. Their communication system and not being able to ever talk to the doctor unless you have a very expensive meeting with him months away just does not work for me. When you are in pain having to wait many months for an apt or weeks of back and forth calls to reach anyone feels unbearable. I tried to stick it out but the communication issues and lack of clear info is just causing me so much stress. I think this doctor is really good at what he does, and I think he offers the best cutting edge treatments, but I just could not handle the way the office/ finances/ and communication is done here. I did not feel taken care of at all and every time I need to call them it turns into such a long very stressful ordeal with so many back and forth messages with physician assistants because they are never available when I try to call and there is no way to email them, and they continue to call me at an old number. And most of the time there is no way to even leave a message. I have spent hours trying to reach someone at this office only to be on hold and then disconnected. I ask them to call me back to confirm they got my message to cancel an apt and they do not call back. So it is just weeks of messages back and forth unable to actually reach them and no way to talk to the doctor if you have any questions. This is not good for people who are in chronic pain. So much of this could be eliminated if they just had email. Such poor management. Really frustrating experience as a patient in pain to go through. The opposite of a smooth experience. It's too bad because I do think they do offer really helpful treatments for patients in pain, but I have given up on this place.

He is an amazing doctor, extensive knowledge, willing to help with all aspects of my pain and how…read moreit affects my life! Very caring staff as well.

The best team of pain management doctors I've see. I suffered with pain and chronic migraines that…read morewere beyond repair I thought with out surgery. To my surprise with their pain management of recommended Cortizone shots for my torn labrum. And an epidural shot for my slip discs in my neck. I have found extreme relief and it feels like my life back..

Quality care!!! Dr Gwalani is really amazing!!! He helped tremendously with my pain!!! I had shots…read morein my knees and lumbar. Well run office. Highly recommend!!!

Quality of Care Concern:…read more There was a three-week delay in having my MRI order prescribed. During that time, I was unknowingly bearing weight on a fracture, which contributed to delayed healing. As a result, what began as acute pain has now developed into chronic pain.

Office was great! Doctors and PA's are always nice there. Shout out to Dr. Johnson! Cool guy right…read morethere. I was concerned going to Oakland because of well, crime. Felt safe in the area and they have their own parking lot too. Good place for care.

Dr. Bartoli, provides excellent care. He is very patient and considerate which are qualities that…read moreseparate his practice from the rest. Highly recommend.

Dr. Adrian Bartoli is truly one of the best doctors I have encountered throughout my mother's…read morehealthcare journey. My mother suffered thoracic fractures and had to be rushed to the emergency room twice due to severe spinal and neck pain. Both times, Dr. Bartoli treated her, referred to us by the hospital doctors. During an incredibly stressful period for our family, he was calm, patient, and compassionate. What stood out most was how carefully he listened. He took the time to thoroughly explain my mother's condition, the procedures, and what we could expect in recovery. He never rushed us, and he made sure I understood everything. His bedside manner is exceptional -- kind, reassuring, and professional. I also deeply appreciate that he does not default to prescribing painkillers. Instead, he encourages a holistic approach to recovery and long-term improvement. At our follow-up appointment, he discussed multiple strategies to support my mother's healing beyond just medication, which gave us confidence that he truly cares about sustainable health outcomes. It's rare to find a doctor who combines technical skill, integrity, and genuine compassion the way Dr. Bartoli does. We are incredibly grateful for his care, and I would highly recommend him to anyone seeking thoughtful and patient-centered treatment.

I was going to this doctor for more than 15 yrs and one day they just sent us on our wayno more…read moretreatments no future appointments we're closing. The care when you were in person was ok but trying to reach them on phone forget it.

Dr. Samini is a horrible doctor. Please do not go to him!!!!! He did not pay any attention to me…read moreduring the time he evaluated me. He needs to go back to medical school and customer service classes to appreciate people who are hurting.

I have been a patient of Dr Perry's for over 15 years. Out of all the doctors I have ever seen. He…read moreis the only one who has really taken a concern to my pain and discomfort. He has helped me through just about every test known to demand to try and figure out why I hurt so bad. I would strongly recommend him to anybody who needs help with chronic and miserable pain and I've tried everything else they can. Dr Perry a wonderful compassionate individual. I urge you to consider him about a doctor. Ed M.

An old injury coupled with repetitive stress injury had me in so much pain that I could not work,…read moreand I struggled to get through every day. I went to seemingly every kind of doctor, including Stanford Pain Clinic, but still the pain kept coming back and ruined my quality of life. Finally I found Dr. Perry and went to see him. He examined me and we talked for a long time. I was impressed by how much he cared and listened. Dr. Perry gave me some medication that immediately got the pain under control. In subsequent visits, he monitored my progress and suggested various ways to avoid aggravating my condition. After a while, I was able to go on a small dose of a maintenance medication, and live my life generally pain-free. I am so grateful to Dr. Perry for showing me a way out of the terrible pain I used to suffer from every day. From time to time Dr. Perry has seminars about pain control. These are really useful. Also he recommends other therapies that can be used to help heal old injuries and reduce the amount of medication required to get a good result. If you are hurting, do yourself a favor and make an appointment with Dr Perry!

Dr. Jackson is simply phenomenal. I don't know if he is accepting new patients but if he is, you…read moredefinitely want him as your doctor. His experience, understanding, and care for his patients is unmatched.

CARE quality office experience Dr. Jackson has Care for me…read morefor two years now and I must say he is the best doctor I've ever met. He goes up and beyond my expectations to give me the best care that a doctor could give I couldn't ask for anything better.