I had a Groupon for a hydrating facial. Got it done with Erin and she was awesome. I fell asleep…read morehalfway because it was so relaxing hahaha. She was very detailed and petite movements because she's smaller but it was a really good facial. Would go back with her!

They are out of their element. Doing men's hairs is just not their forte. Personable stylist but…read morefake. Haircut was good but not great. Price was good due to the coupon but not good otherwise. I was not comfortable going here and they made me even more uncomfortable. I would say that if you are male then get your haircut elseware.

Great massage. Kya assisted me and my masseuse was Nikki!!…read more Recommend her for your next massage!

I haven't been here but I previously called to get a gift certificate for my boss. The woman I…read morespoke with over the phone was friendly & very communicative as to how I would receive the certificate. I got it around an hour later via email so I'd say it was quick service too! My previous boss said it's her favorite place to go to for a massage.

Everything went well. Stylist was polite, courteous and professional. Everyone in there…read moreestablishment knew how to treat their fellow customers!! I will definitely go back.

Everyone one in the store was helpful and kind. Lots of available items despite it being holiday…read moreseason. Cashiers were super busy but showed great patience and kindness. They even smiled. I would return if I was in the area again. Only downside is the tester items needed to be cleaned up a bit as makeup was all over certain items

Julie is the best! I had a prenatal massage here, and usually prenatal massages are just not worth…read morethe money. This one is! If you're pregnant, book Julie!!

On a Thursday I booked a 90 minute massage online for the next day, Friday. When I booked it, it…read moresaid the cost was $120. I never received a confirmation phone call or email. Went to the massage on Friday and only after it was over, was it stated the cost was $195 - because I have been to a Massage Envy within one year. It is absolutely ridiculous that I was not told the price would be anything other than the $120. THAT IS FALSE ADVERTISING!! The manager would not do anything to discount the price or provide me with another service to make up the $75 difference. This customer service is terrible. I would never have booked it for that price. If my price was going to be different, I should have been told prior to the massage. She told me she would talk to corporate and did call me back later that night only to tell me again that there was nothing the company would do about it. Then I was forced to pay because they already had my card on file and "could not discount it." That has to be illegal; it is stealing from me because I did not agree that price. I was told repeatedly that contacting upper management would not make a difference in resolving the issue because they would just kick it back to her and there was nothing she could do. Sent this message to "corporate" guest relations only to have it kicked back to the same manager I dealt with at the appointment, and she still would not adjust the charges. Just kept asking me if I wanted to sign up for a six month membership! Lady- I'm already pissed about how much money I spent and how terrible your customer service is -WHY would I want to give you more of my money???? AVOID AVOID AVOID

This was my first time here and let me tell you, WORTH EVERY PENNY! Grace was my scalpologist and…read moreshe was amazing! She discussed my hair concerns and found the right products for me! The room was beautiful and comfortable, dimly lit with candles and aromatherapy flowing through the room. The service also includes a neck, arm and hand massage! I will definitely be going once a month just to relax and unwind! Thank you Grace!!

I treated myself to a scalp massage for my birthday. I was blessed by having Dominque do the…read moremassage. She is very skilled, friendly and intent on giving the best experience. I will definitely be a regular.

Love my highlights from Salon 21! and found some fun gifts (for myself) in their cute boutique!read more

I've been a client for more than 10 years. I first met Rella back when we lived in Wheaton, and I…read morenow travel from the southside of Chicago just to see her! She is completely professional, very knowledgeable, and always kind and welcoming. She is a total gem!!

I love the concept of the salon lofts. Each stylist has their own suite, designs it as they want…read moreand works their own schedule. I saw Muriel in suite 13. She was amazing. Offered me suggestions, really seemed happy with her work and passionate! The place was her own and she was proud of that. She got some visitors of other stylists showing off their own work. You could see how happy people were to be their own boss and share their creative artistry. I left with the best hair coloring session of my life and I can't wait til I need to go back! So happy with my experience.

My stylist transferred here from Hair Cuttery and I love that the lifts are all personal so you…read morereally get that one on one connection you want with your stylist. My Stylist, Erica, was fantastic with her work and made me feel at ease when getting my hair done. I recommend her 100%, she knows what she is doing and makes conversation and the atmosphere calm. Parking can be a bit difficult to find since the actual building is a strip so I'd get there a little early to find a space.

After 20+ years with Daria, I can confidently say she is exceptional. She truly listens,…read moreunderstands her clients, and is incredibly knowledgeable in all skincare services. Every treatment leaves my skin looking refreshed, youthful, and glowing. I wouldn't trust my skin with anyone else.

Best facial I've ever had-- the face and neck massage is awesome too. I've been going to Daria for…read moreat least 20 years -- she's the best. Always on time. Easy to make appointments. Services are top notch. Eyebrow wax and shaping is great too!