To Whom I'm not sure this will matter at all:…read more I have a Rick 360/12 that the tailpiece broke. I took it to Music Source in Grayslake, Illinois on Nov. 23, 2018 and just got it back yesterday. Many Many calls to the Music Source which made Many Many calls to Pick of the Ricks (Chris) many to an answering machine and no returned calls. I do not understand how either of you companies could let something like that go 5 months. I have purchased many Ricks over the years and to say I am disappointed is an understatement. Herb Eimerman

Beware of their rental scams. This is a terrible company with terrible customer service. We rented…read morean instrument last school year and returned it accordance with program instructions (we have these in writing). Music and Arts continued to charge us for rental after the return and refuses to stop. Because no one is available to assist (the 800 number is a joke and the manager at the Marlton store is always "in a meeting"), we resorted to filing a BBB complaint and disputing with our credit card company. Avoid. There are better rental options who won't rake you over the coals.

I'm not even a musician, and was impressed with this store!…read more It was nicely organized and I found exactly what I was after - 7A nylon tip drum sticks for the "Big Man" (professional drummer and singer!) While I was waiting to pay, I looked around a bit, and saw a small selection of Funko POPS (a guilty pleasure of mine). I just HAD to buy Cinderella (for me - long overdue to my collection) and Freddie Mercury (for my daughter). The woman who checked me out was very helpful, knowledgeable, and kind. I think their grand opening is on March 20th (2020) - I forgot the flyer b/c I was in a rush on my piddly half-hour lunch. They will be hosting open mic night - cool!

Patrick has done it again!! I brought in an ordinary 80's Yamaha Acoustic Guitar. I thought I knew…read morewhat I wanted done. Patrick told me the truth about what needed to be done. I went for it for a few more dollars. I can't tell you how happy I am. I own many guitars Taylor's, Martins, Fenders and they all have their jobs and their personalities. The Yamaha has come back alive with ( No Kidding) lowest action of all my acoustics. This is the second guitar Patrick has set up for me. His work is.... I don't know. You have to experience it with your guitar. Guaranteed to make a better guitar and give it a new better voice and easier to play. Truly an artist. Thanks Patrick.. Soooooo HAPPY!!!

I needed to get an XLR cord today for my Rode Podmic, little did I know I would walk into the best…read morego to music spot in my area! Being a smaller business they may lack the quantity merchandise that you may see in big name companies, but the customer service they have is amazing! You can really tell based off first interaction that they care about the needs of the customer that you may not get with other music shops. I can say proudly that I'll be a returning customer for whatever my music needs are!

My son has been taking lessons with Nathaniel since 2019. He has come a long way since he first…read morestarted taking lessons. Highly recommend this business.

I've recently brought my 7 year old son for piano lessons with Joe Luca at Creative Keys. He loves…read morethe lessons and can't wait to get there every week. After 3 months of lessons he has progressed way beyond my expectations.

Simply the best! Great service, great people, great selection of instruments. Had to get a violin…read morerental and they made it extremely easy and unbelievably affordable. Looking forward to returning there. Ken was an absolute delight!

Went to the Music Place today to pick up my new parlor guitar! Tim put on lighter strings for me…read moreand lowered the action! Always great work. Tim is very knowledgeable when it comes to guitars. I wouldn't trust anyone else. He always offers his professional advice, which is greatly appreciated. And Ken is just the nicest person I've ever met. And the Music Place is always affordable! Do yourself a favor, if you need a guitar or service, this is the place!

I never was an instrument person. I mean I played piano as a kid sure, but nothing seriously…read more I was gifted a guitar and needed to get the strings tuned. So I headed over to Old Towne Music. The shop has a large selection of guitars mainly but some other stuff like drums. The guy at the counter was fairly helpful in explaining what needed to be fixed. I asked a few basic questions about what to know, how to play, etc. which he answered plainly. He took down my information and I was able to drop my guitar off. He said it would be fixed by next week. I got a call and was able to pay for it and pick it up. He cleaned it up also which I appreciated. I grabbed some picks and went about my day. Now I'm doing some research on the basics but it all came out to be around 65 dollars to change strings, tune it up plus labor. I would recommend if you're needing to fix up an instrument, the staff is knowledgeable and able to answer most of your questions.

I agree with the other reviewers assessment of the low quality of instruments. Everything was a…read more"Stagg" or something or other. I think the highest brand that was in here was a Yamaha, and there were maybe 2-3 of those in the whole place. Nice LOOKING stuff, but certainly more geared toward the beginning musician, or someone on a tight budget. We went to check out the kids music class, and found the setting to be quite chaotic and extremely cramped. The teacher seemed nice, if not a little unhappy to have to be working with 3 year olds, and the man at the counter was very pleasant. I definitely don't see a reason why I would be back here to buy anything, and wouldn't consider lessons for my kid until she was much older.

Terrible customer service. I placed an order that met their threshold for free shipping but so many…read moretitles were out of stock that they were insisting on charging me shipping to send what was in stock despite having met the free shipping threshold. I cannot find any mention of this policy on their website. Much better customer service exists with other online retailers.

I've been a customer for years, but I've received terrible customer service recently. Sara Beeks is…read morecondescending in her email messages concerning backorders. One employee can ruin the experience with a company. I will no longer be doing business with them or their parent company Charles Dumont & Son, Inc.

My daughter started playing violin 2 years ago. We made the mistake of going to a big name music…read moreplace that her school recommended to rent her violin. Long lines with subpar instruments. My husband found Mitchell after she needed to renew her rental and we didn't want to deal with workers with no knowledge of the products they are selling. Mitchell is the best! Very knowledgeable about all string instruments. He gave her tips and a really beautiful violin and sturdy carrying case. If at anytime you need your rental instrument tuned or strings replaced you can drop in free of charge. We've also purchased a beautiful ukulele for our daughter from Mitchell. He helped my husband pick out the perfect one to fit her needs. We also purchased violin/ukulele lessons for her which she has really enjoyed and learned quite a bit. Mitchell has been very accommodating to our hectic schedule and overall we are so lucky to have found his shop!

I just started taking violin lessons from Mitchell a few weeks ago. So earlier this he asked me to…read moreperform with other student violinists at Saxby's in Haddonfield for last night's open-mike night. We played Christmas carols which was so much fun. Only a great teacher could make that happen!

I found A & G personal Knowledgeable and fair. I have bought 2 guitars there in the last year and I…read moream well satisfied.

Great customer service. Best in the area for music needs. Getting out of the parking lot is a bit…read moreof a hassle.