Outstanding Service from the Tech Support Dream Team I've…read morebeen a loyal Micro Center customer for over 25 years, and that's almost entirely thanks to Rob Brown in the Tech Support Department. Rob is simply the best--knowledgeable, patient, and reliable. He's been my go-to person for a quarter century, and there's a reason I keep coming back: he knows his stuff and genuinely cares about solving problems. Francis Cioffi, who was Rob's manager for many years, has also been incredibly helpful throughout the years. Both Rob and Francis have an encyclopedic knowledge of products and always take the time to find the right solution. This past Sunday really showcased what makes this team exceptional. I brought a friend in who was having issues with her two-month-old Acer Aspire. David Merritt was able to push through a replacement and arrange for the hard drive transfer. Francis made sure the hard drive got to tech support quickly so we wouldn't have to make multiple trips. Then Rob worked through the hard drive replacement and did extensive troubleshooting--nothing about this repair was straightforward, but he stuck with it until everything was working properly. The level of expertise, dedication, and customer care from Rob, Francis, and David is why the St. Davids Micro Center stands out. They don't just sell products--they build lasting relationships and truly support their customers. Highly recommend asking for any of these folks when you visit!

Last week, I brought my MacBook Air in for a screen replacement. I scheduled a free consultation…read morethrough their website, and when I arrived, my name was already listed on their service screen as waitlisted. The wait was short, and the staff member who checked me in was incredibly kind and patient. I'll admit--I went in expecting the stereotypical grumpy tech experience, but that couldn't have been further from the truth. Even an older couple ahead of me was treated with care and patience as they asked questions about setting up their new device. It was genuinely impressive. After taking in my laptop, they let me know they'd need to order parts from Apple before proceeding. Since parts only ship on weekdays, they offered to keep me updated via my preferred method--text--which I really appreciated. Throughout the week, their communication was prompt and clear. I was notified as soon as the parts arrived and when new issues came up. That's how I learned that, in addition to my cracked screen, my battery also needed replacement. Via text, I was quoted around $426 for both repairs, which I agreed to, assuming it reflected the total cost for parts and labor. However, when I picked up my laptop yesterday, the final bill came out to over $800. The original ~$426 quote didn't seem to correspond to any of the line items on the receipt. Had I known the total would be nearly double, I likely wouldn't have moved forward with the repair. All that said, I truly appreciated the professionalism and attentiveness of the staff. I just wish the pricing had been more transparent and consistent. Here's hoping my now very expensive (and not-so-new) laptop lasts another 10 years to make it all feel worth it.

They were excellent. Very knowledgeable. Great with installation and project management. Would…read morehighly recommend them to everyone.

I wanted you to know that I have been happy with the results from virtually every project with…read morewhich we've entrusted you. There's been a personal angle that I think starts with your leadership, but seems to have been conveyed to each of your sales reps and your service techs. The first person I spent time with was Kevin on a Saturday morning a few years ago, directly after having an uncomfortable visit at World Wide Stereo. They have the stuff, but they have neither the environment nor the people who are able to provide what I need to feel before unloading significant resources towards things that I really like, but maybe don't truly need. Regarding Kevin, the stunning realization of how much information was stored in one person's brain was a bit overwhelming, and I can recognize it because of the business niche I've been in for the last 35 years. Since then I've dealt with you, Eddie (who I will request on any installation job in the future) and others, all with really good experiences. I want to now mention Matt Gorman, with whom I've begun exploring lighting options for our home. Although I had seen him in your shop many times before, you introduced him to me as your lighting specialist back in April earlier this year. His effort and his persistence in following up on even the most minute details of this project has been really impressive. He has made multiple home visits, brought out a rep (Tony) of your preferred lighting supplier, and provided a quote that reflected our site visits and discussions. Right now, I have commitments that will delay my ability to greenlight the proposal, but I will act on it (probably in phases) as soon as I get from behind some other financial commitments. In the meantime, he called me a few days ago just to check-in. There was no pressure or frustration expressed from him regarding the delay. Instead, I mentioned an A/V receiver replacement I needed to explore. He said he would prepare a quote for that need and he delivered it last night as promised. I will be moving forward with that. Just know that I appreciate the experience I've had with you and your team since I walked into your shop a few years back, and that most of that has had to do with the people that represent your operation.

Target is like target lol…read more Clean and well organized I'm sure I'll be back :). They always have what I need at a decent price

This store is my nearest Target so unfortunately I visit as often as I shop in store. I will choose…read moreWalmart over this store, which says a lot about how terrible the selection is, how inaccessible and rude the staff is, and how ineffective any store policies are. This location fails to even meet the bare minimum for a national chain. guest.relations@target.com Target Customer Relations, On 11/9/23 visited your Devon Target store (Wayne, PA) to purchase an item that was said to be in stock online. The inventory was cleaned out, and it is your corporate policy to issue a raincheck. The staff said they had no idea what a raincheck was. They even said Target doesn't do rainchecks, and they said goodbye without helping at all. How does this 180-degree disconnect occur? That same night, I then called the store 610-263-4744 and spoke to Sandra. I explained that there is a whole web page about Target's raincheck policy, and the manager ought to know this, and they should have helped instead of wasting customer time and gas to visit their store to buy an item that was not in stock. She told me her manager, Billy, was busy and she took my name and number for him to call me back. It is now 4 days later and Billy never called back. No one in this store knows how to do their job, no one wants to work. No one actually does any work, and no one has any shame about being lazy, unproductive, untrained, and worthless to customers. There seem to be zero repercussions for this because this has been the Devon store standard for a couple years now. No one in store was willing to put forth any effort to help me. You've now wasted over 2 hours on live chats, store visits, calls to store, and writing this email. Getting a raincheck should never be this miserable. And I still don't have one! I'm sending you this feedback so you can hopefully take action to correct the attitude of your staff at the Wayne, PA store, which is a dump.

My wife and I purchased a Maytag washer about a month or so ago at the Plymouth meeting Best Buy…read more It was delivered on time, but the installer was unable to detach the old hot water hose from the faucet, and so had to install the washer with the old, decrepit hose - leaving the new one behind. He had put some WD40 on the fitting but was then still unable to detach the old hose. He specifically instructed us to contact Best Buy and arrange for someone else to come out again to install the new hot water hose after the WD40 had had time to work. Today the Best Buy installers came to finish the job and refused to touch it, saying that was not their job. Best Buy uses contracted, third-party installers who are utterly incompetent, and cannot do the job, and take no responsibility for their actions. Best Buy for their part, uses third-party sh**it contractors because they are cheap. So far, Best Buy has failed to honor its service contract with us (we paid for a 5-year service contract), and failed to honor its original sales contract with us in that the new hot water hose has still not been installed and we are just waiting for the old one to fail. If Best Buy does no make this good IMMEDIATELY, we will be filing suit, naming the Plymouth Meeting store, the company itself, the sales person who sold us the washer, and the manager of the Plymouth Meeting store. (Will update this review as the situation warrants. For now, DON'T BUY FROM BEST BUY where installation is needed. They contract with SH**IT installers.)

I've been a member at Best Buy for more than 10 years, starting when I lived in Miami, FL and…read morecontinuing now that I live in Plymouth Meeting, PA. Every time I consider canceling my yearly membership, something else occurs which proves the value of keeping it. I'm a "heavy" tech user, due to the size of my family, we collectively have 2 desktop computers (just upgraded to Mac Mini M4) and 5 laptops and 5 tablets. For the adults, most of us also use not only ONE cell phone, but typically our jobs give us an assigned cell phone. Even though we're permitted to use the work issued phone for personal calls, we just NEVER EVER do that. So we also have 5 normal smartphones (some prefer android and some prefer iPhone) and one family member has a flip phone, too. Additionally because we live in a 100+ year old stone house, we have *never* been able to use routers or modems provided by *ANY* ISP provider (we've used them ALL - making the switch usually to get the lower price offer from another company - and are about to switch AGAIN) so I'll need to buy a modem to use with this change. When MESH came out we upgraded from WiFi extenders to a MESH unit to manage internet internally here at home. BEST THING EVER for older homes with thick walls. We also have extensive outdoor security cameras which require WiFi, and like many families, the affordability of flat screen TV's means that everyone in the family has one in their own room, as well as having a TV in the kitchen, living room, home office and family room, and in our basement which the family uses as an art studio. EVERYTHING "technology" was purchased via BEST BUY and very often we've been able to plan to buy in such a way as to do it during the best sales, flash sales and also for yearly BLACK FRIDAY sales. We also have utilized the trade-in to get money back for old tech as we upgrade, as well as buying refurbished devices - especially laptops and cell phones, to keep costs of these devices in a manageable range. I recently even purchased a king size gel mattress topper from Best Buy after experiencing a gel mattress while on vacation. I can't afford to buy the bed, but the topper seems to have improved our sleeping experience on our king sized bed without having to break the bank and buy a newer and really costly mattress. The Geek Squad/Genius Bar knows us well and has been so very helpful to assist us as we work to overcome any challenges. And, on that note of "SERVICE", it's just nice to be able to deal with REAL HUMAN BEINGS inside the Best Buy store when you need help and when something breaks. I LOVE IT!!

I've been shopping with World Wide Stereo for close to 20 years…read more I've purchased a number of speakers, amplifiers, receivers, TVs, and whatever else you can put in your house. I even got my car stereo installed and a remote car start Everyone there is super helpful and knowledgeable. They helped me get a modest set of speakers from Bowers And Wilkins many years ago that fit my budget then and helped me pick up a much bigger better set when my budget increased as well. I also dipped my toe into my first McIntosh home audio piece after having one of their amps in my car. I really am a fan of two channel audio and vinyl records. They have a person dedicated to tuning your new turntable or putting life in to your old turntable. They also offer more than just stereos. They were the first place that I went to when I wanted to get a smart home. They're able to not only install all the fancy equipment, but they also know how to program it. It wonderful to be able to use your voice to turn on the lights and the music to set the tone for your evening. Their Install department is top-notch and the best in the area in my humble opinion.

Terrible. Received item damaged from Amazon. I returned for a refund and was charged a 10%…read morerestocking fee. Customer service representative Mallory refused refund of the restocking fee even when shown picture of the damaged unit.

Sold me Free watch which was not Free. Took it back. Also gave me a new number for that watch which…read morewas not disclosed.

Went here to get an apple watch added to our plan. We found Rob and his team to be friendly and…read morehelpful. Rob had a depth of experience on the current plans, promotions and equipment. We are grateful for their extra time and assistance provided in setting up our new watch. We observed Rob work with his teammates and we were impressed. We saw him diffuse an angry client, coach a new employee, and help another employee with proper account set-up. He had a calm and factual demeanor. We had a great experience and would highly recommend this store. *** UPDATE *** So we get our first bill and we were getting overcharged $200. Rob told us we were getting a promotion that actually had just expired. Corporate T-Mobile on the 611 number was VERY helpful and figured out how to fix the mistake. Their support is so great, all people here in the US. I'm going to keep the 5-STAR review even though I had to waste an hour of my life fixing their mistake... we all make mistakes, and it was an honest one.

They showed me their products, demoed a 'home theater' environment and sold me on the idea that…read morethey were the people I wanted to do business with...and then sold me a terrific system w/106" projection screen. That was back in 2000. Since then, I've gone thru many individual upgrades of av receivers, dvd recorder/players, even projectors, etc and now, in my 80's, its time for them to come back out and make sense of what I did to their beautiful system. Hope they'll agree to do so, what with new technologies like 4K and region 2 dvd capabilities, I need them to make my new components 'talk' to one another. Looking forward to watching a great system become reborn!

While looking for new speakers, I realized I'd never left a review for several prior purchases I'd…read moremade at Stereo Barn. After consulting with my local High-End Audio Store, I wasn't happy with my Customer Experience, and their complete lack of flexibility on $30,000.00 plus components purchase. I discovered Stereo Barn was not only an Authorized Dealer of the top brands, but could also handle repairs to audio gear that usually needs a return trip to the Manufacturer. After an in-depth consultation, I had some components sent for repair, came to an agreement on a trade-in and ordered several new units. My new equipment was delivered, unpacked and set up. The delivery was a 5-Star experience by a super-friendly Gentleman who took his time, answered every question, and even fixed an annoying issue I was living with, that I couldn't figure out on my own. He then took the almost 100 pounds of packing material and pallet with him. My new system is FLAWLESS, my repaired unit works like new, and the value I received left me with a huge smile. I could not be any more satisfied with my experience here. Repairs/ Trade-ins/ New Equipment, and delivery & setup are THE BEST!!

I LOVE target I can get everything I need from pink panties to toilet paper for my super cosmic…read moresharts! But at the Starbucks In there my friends daughter and her friend almost got kidnapped....

just had the worst experience at KOP target the aisles were so messy and unorganized there was no…read moreone on the sales floor to assist me and when i went down the aisles to find someone she was on her phone. i left the store without purchasing anything, target needs to do better!

I walked in looking for audio magazines and just felt pulled into the space. Beautiful layout,…read morereally nice equipment, and the service is just great. I'll definitely be back soon for advice and purchase of new home audio. Definitely recommend at least a visit so that you can see for yourself.

Great place, with excellent high-end equipment. Dave was able to send out crews to our NJ, VA, and…read moreNY homes for installs, so we had a trusted bunch get the job done correctly the first time. Love the VPI and B&W loudspeaker pairings that were recommended, and the drop-dead look their architect came up with for our home theatres. Yeah, they actually have an architect who knows how to seamlessly integrate into existing surroundings. Even my wife is getting into movies now, so I can blast my soundtracks from The Fall of Western Civilization, which I produced!