Lost a 10 year customer today. They fried all the buttons on my shirt to the point the threads…read morelooked like fibers and buttons were falling off. The manager was arrogant and rude she lied and said that's not possible (untrue) but agreed to sew them back on but insisted on charging me to re dry clean the shirt, I refused as this is a matter of principle and for wasting my time.

Details has been absolutely exceptional ever since the new owners took over!! I had the pleasure to…read moremeet and speak with Fernando the last time that I was there, and I could not help but be impressed by his ambition and drive to continually improve the business. I have no doubt that Details will continue grow and improve with him at the helm.

Great people, chuck is amazing. Quality and great service combined is hard to find anywhere. Not…read morethe cheapest, but you get what you pay for and they're simply the best-----period.

I'm not typically one to write reviews...especially negative ones, however, I have contacted NUVO…read morefirst through their FB messenger page two weeks ago, and then again last week on their personal "contact us" page with no response indicating to me that they just don't care. Therefore, anyone considering having Lynn complete alterations, be forewarned!! -- I took my daughter's prom dress into her a month before prom. We went through everything she wanted/needed to have done and was quoted $200, and then reduced to $170 before we left when I about fell over at the price. We were told to come back 4 days before prom for her final fitting, which we did, only to find that the ONLY thing "done" was that she (had only) started creating the corset back. The hem was not done, nor were the sleeves even touched yet. When I asked about the sleeves (which were to be removed to make it a strapless dress), Lynn said, "oh, you still want that?" YES we still want(ed) that...it was one of the MAIN things my daughter wanted to make the dress look "right" on her. I had to send my daughter by herself to pick up her dress the day before prom since I had to work with cash for payment. I about fell over dead when she text me the invoice for a total of $235!!! I immediately called asking to at least honor the original quote of $200 since that's the amount of cash I sent with her. Lynn did reduce it (to which I'm AM grateful) but let me tell you, the work provided was NOT worth $200! Her hem was just tacked in a few places going around the bottom, there was no bustle done for her train (and therefore proceeded to get stepped on all night long of course), the sleeves were "done" but just so they barely resembled what we requested and lastly, the corset was created BUT didn't even match up on both sides!! She had 7 loops on one side and only 6 on the other (refer to pictures on the google review I submitted). Thankfully(!) I could hide it well enough with the bow that no one else knew but me and my daughter. It became clear to me afterwards that she obviously took on too many jobs and couldn't complete them properly--at least not ours. I work in the bridal industry and have, in the past, recommended Lynn to my brides for alterations. Unfortunately, after this experience, I will never send any of my brides to her. I don't want to have any association in the event that a bride's dress hasn't done as it should be.

Super clean facility with friendly staff and many machines. Great waiting area with a good variety…read moreof snacks.

Very clean and friendly staff! Will go back when I'm traveling through. They also have a laundry…read moreservice!

Think they have an excellent location, definitely bigger in size then other facilities in the area,…read morewith a variety of sizes in their front loaders, and still have 4 top loading machines, incase its whats preferred, but also the other option for loads other then yur normal laundry loads, and multiple reasons. Unwanted wear and tear on on other machines due to weight, type, use, and w it for public, people still have the right to expect a washer thats not filled w grease, animal hair, dirt or other things when paying to clothes sheets etc, and keeps cost of when maintenance becomes constant people in to fix, exchange, or replace, at owners expense, obv. Signs are posted at multiple locations about that, and even gives lbs/ld for each size washer they have, kindly asking to not overload, whats allowed to be washed, and isnt, in certain machines, and makes known that staff is available if u need help, or have questions. They have games, wifi, cable tv, vending machines, multiple sets of chairs and folding tables, and counters, a sink w soap and papertowels availble for any reason, w a lined garbage can right their, and also located throughout the Mat, and in batnrooms. 2 quarter machines if needed, a table w chairs located by the top load machines and very close to tv. Newer dryers w temp options and use of depositing multiple quarters at 1 x to push buttons, digital time set and count down time, as well as quarter in slot, turn that temp nob where u want it to b, then grab the knob type lever, turn clockwise to 1/4 way round or so, yur quater drops down then stops and flings back almost, and then do it again, except u dont adjust the temp no, u just add a quarter, turn knob, and when its 7-9min, on average, per coin, and its jeans or heavy clothing, 4-6 times, maybe more, could turn slower, start slower, only get 6-7min per coin, takes longer for required temp and then drys good but takes lil more, or u realize it didnt need longer because met temp, and just dryed quick and too dry in some way, but not good for yur specific load, slower then it should, temp is getting where it should, or 1/2, maybe a 1/4 of whats supposed to be, for yur setting, to get running for and takes more coins. But we also have the dryer attitude because after 6 coins put in, turns off, and like u never started it, which sucks when people overload a washer, or not spinning load out enough and yur clothes comin out of washer are like man this is gonna take way more coins and longer to dry for sure, but deal w it. Say something to thr attendent on duty, otherwize bad on u but some correction could have been given, and note taped to dryer or washer for out of order and call made to fix it person. Kids running like turkey w heads cut off, yet parents, no matter what they are doing, say or do nothing, yup. They do well here, and only 2nd facility ive been too over the yrs beyween city and LP, that staff is great, period, every once in a while issues w other customers in mat for something w someone etc, but it happens. They have alot of traffic, also w dry cleaning services which due to amt of clean clothes, or amt of dirty or just dry clean etc, glass cases at desk w options for cleaners and other items, they are obv doing well because always atleast all in and out, or b4 and or after im in their and staff is still walking around, lookimg around, behind desk, helpful etc all the time. I like this one, and close to home, drive thrus, shopping, and even bill pay errands and multiple main rds in town, gas stations and possibly yur kids school, and busy intersection w bus trans available with a walk to the rd or across it depending on way u were goin, which is nice, convenient and in my life, a stress lifter when i dont have to chose what tasks i can do or not for some reason or another. Playing music also, just hope one day, theres a way so that men and women have more then bathroom each. That is sometimes only negative in mind. Esp when i can play on my tablet, watch cable tv, walk right outside door and smoke, or run somewhere while my loads are washing, then get situated and ready for drying so that im not bored, tasks get done and even times when its just relaxing while machines do their jobs. Keep up the good work staff.

it's very sad that the people who own this place are so greedy and are charging the most ridiculous…read moreprices for laundry in such a small town. 13.75 for the largest load? it used to be 12.50 which is still insane but now they've gone up a whole 1.25. my laundry never cost this much in the city so it's crazy they're taking advantage of the poor people in this small town. please do better

Okay but they send their clothes to Portage for cleaning. Not speedy service as it took a week to…read moreget my clothes cleaned. I also had a $10 off coupon from yelp and they said they did not know how to redeem the coupon as it was on my phone....seems a bit weird to me. If you're going to put a coupon out there at least train your staff to ring it in.

I used the Chesterton location to alter a dress . I was quoted a price of 25 dollars when I picked…read moreit up it was 45 . As a business you should call your customer and let them know the price has changed to see if they want the service . You owe them that . Never did the women say it may be more money . I spoke to the owner Mikki who argued with me and justified the cost . I truly feel they quote low to get the business and charge more on propose because what would you do leave your garment ? Poor customer service to say the least . I would not recommend using them .

These are remarkably attentive professionals to whom I have been taking clothing for decades - with…read moreonly the most positive results. Whether it was for laundering business and casual shirts, altering men's suits, removing spots or sending items out for services they do not perform in-house, I have been pleased with both their product as well as their advice when asked for it. I highly recommend them!

This is my absolute favorite dry cleaning service ever. They're always on time and true to their…read moreword and have come in clutch for me multiple last minute situations

open 24 hours. cameras everywhere and kept super clean great I can drop in anytime to take care of…read moremy laundry

Never had an issue with this dry cleaner, and our family has been using them for years. They are…read moreconsistent, reliable, and provide rather quick service.

We took our dry cleaning in for 3 day service and 10 days later still did not have it back. it was…read moreclosed twice during normal hours when I tried to visit. This used to be a good business, but clearly something has changed. Pretty sad!

You can count on great service at Coolwood Cleaners. I have been taking my dry cleaning here for…read moreyears.

This cleaners is absolutely terrible. Don't know what kind of crack heads work there, but they…read morepressed a white dress only that I said I wanted cleaned. Who would press only a dirty white dress & charge $18.00?? They are terrible with service and customer service. Don't go unless you trust incompetents to handle your clothing unprofessionally. Terrible at best!!! Back to taking my clothes to Valpo & Munster area cleaners.

Not happy with the dry cleaning service of my sons letterman's jacket. Brought jacket in to get…read morecleaned had a spot of food on it. When I picked It up most of the patches had a faded pink on the white part of them. When I asked about it they told me that sometimes the other colors will bleed but there was nothing they could do about it. They were afraid if they did it would spread even more and make it worse. I asked why they wouldn't tell me this when I dropped it off and they said they forgot to. I'm sure bleeding of colors can happen but as a dry cleaning company you should make it right when you know something bad happened to someone's item. Now it looks worse then when I first dropped it off to them.

Efficient, clean, and great customer service. Recently had…read moreto find an alternative to my washer when it wasn't available . What a great find! Fluff and fold service was easy , quick, and so Courteous! I highly recommend them

They're always late opening It's supposed to open at seven. I'm sitting out here 7:03,7:05, 7:10…read more This one on Michigan Boulevard sucks maybe you need to try to hire somebody that wants to come to work in the morning. or maybe you need to start coming down here open it yourself owner cause your employees and your management sucks. improve about being here on time. Shouldn't nobody wait for you. They should be here early opening up this laundromat.!!