I have used Value cleaners for quite some time. They have always done an excellent job. Recently…read moreI took in an expensive dress to be cleaned. I had it cleaned there once before with no issues, it came back great. This time however, the dress was completely ruined. Needless to say I was very upset, as well as the girl at the counter who said she would notify the owner of the situation immediately. The owner, Vernetta Jones called me back right away. She was apologetic, and it was obvious she felt terrible about what had happened. She took full responsibility for the mistake and offered a reimbursement for the dress without hesitation. It was a 200.00 dress. She turned it in as a claim, and the amount offered for reimbursement was less than the cost of the dress, due to the fact her insurance company figures in depreciation. Vernetta instead wrote me a personal check for the full amount of the dress. This is why I am giving Value Cleaners a five star rating. Although it is very upsetting when something important to you gets ruined, everyone makes mistakes. What matters is how the business owner handles the situation when these things happen. In this day in age there are few businesses to actually stand behind their services, and care about customer satisfaction. You really don't know how good a business is until a mistake does occur. I choose to support businesses whose owners are honest and have the integrity to rectify a situation that puts the customer first. I will continue to use Value Cleaners, and highly recommend them because Vernetta Jones is one of those people.

Dropped off a pair of pants 8/18/17. They demand prepayment, so I paid in full. They were promised…read moreback by 8/21/17. Went to get them once a week for the next 4 weeks & every excuse was given to me......"my driver forgot them, it's a holiday week, we just don't know where they are, what to you expect us to do?" Each time I went in to pick up the pants, the place was empty. I would have to yell or make lots of noise through the place so that the employee "zoraida" the female employee (glasses & multicolored long hair) Could come in off the back stoop where she smokes. The place is dirty, moldy looking and smells like smoke. The owner Vernetta Jones ignored my calls for assistance regarding the matter until I mentioned the pd & BBB in my message. She finally admitted that she lost the pants & said she would write a refund check. Promised the check would " be there this morning". Went to pick up check this morning and "zoraida" said she had no idea what I was talking about. She called the owner, Vernetta Jones, who then began to yell & scream profanity at the employeee, (I could hear her through the phone). The owner then hung up on zoraida(employee). At that point the employee stated that there was nothing she could do and stated that she had a lot of things to do and for me to leave! Don't go! Save yourself the time, money and trouble.

We took our dry cleaning in for 3 day service and 10 days later still did not have it back. it was…read moreclosed twice during normal hours when I tried to visit. This used to be a good business, but clearly something has changed. Pretty sad!

You can count on great service at Coolwood Cleaners. I have been taking my dry cleaning here for…read moreyears.

open 24 hours. cameras everywhere and kept super clean great I can drop in anytime to take care of…read moremy laundry

Never had an issue with this dry cleaner, and our family has been using them for years. They are…read moreconsistent, reliable, and provide rather quick service.

I strongly suggest you not to use this cleaner find an professional and reliable place to take your…read moreclothes. My brother went to pickup his clothes yesterday and they lost 2 of his garments. He paid when dropped off and they had the nerve not to refund the money paid or proposed to pay the items lost. Called the owner of the franchise and he was very rude and wouldn't even talk about the matter. Tried calling him several times and the calls went unanswered. We will be taken the nessary steps to get this resolved. My brother is a veteran and senior. I had him send me over the attached receipt and note. Mr Greg Snowden I hope we can get this resolved I know he lefted his information with your staff and on your phone. Please resolved ASAP. How can your establishment lose customers clothed and you don't give an apology nor offer to paid for their lost

Value, yes Service, no…read moreIf they would just post their actual hours this would be a great business

I've been in town for work and Rebecca has been the absolute greatest!…read more Quick turnover times on your laundry drop offs and my clothes always come back clean and folded nicely. She's taken care of me and a few of my co-workers and has been blessing with the snow and little time to do laundry ourselves! 10/10 recommend

Great job! Rebecca has helped us with many laundry related problems. There always seems to be…read moresomething that needs extra cleaning and she works to make sure it's right. Highly recommend!

I am blown away at the cleanliness & overall care of this laundromat. I highly recommend it. I was…read morelooking for a laundromat to wash rugs & comforters & found the stellar reviews of Ladybug. love this place & will recommend to others!!!

This place is very clean. When you are there, during staff business hours, they are always…read morecleaning. They are all very nice, and hard workers.

They're always late opening It's supposed to open at seven. I'm sitting out here 7:03,7:05, 7:10…read more This one on Michigan Boulevard sucks maybe you need to try to hire somebody that wants to come to work in the morning. or maybe you need to start coming down here open it yourself owner cause your employees and your management sucks. improve about being here on time. Shouldn't nobody wait for you. They should be here early opening up this laundromat.!!

This is my favorite laundry mat in Michigan City! It's always clean, they have a working bathroom &…read morethere's always staff available. Susie & the staff are very helpful, hardworking & kind. There's a new Dunkin Donuts drive thru across the street which is convenient. The machines take coins & credits cards. It's dated & needs a remodel but it's clean & most of the machines work & do the job

Super clean laundromat. Clean seating, tv, air conditioned, clean restroom…read more Pay with quarters, credit card, or the app!

Super clean facility with friendly staff and many machines. Great waiting area with a good variety…read moreof snacks.