During my stay at the Conrad Hotels & Resorts, I witnessed an employee named Joy go above and…read morebeyond to protect and care for a guest, and I truly believe her actions deserve recognition. Last night, I saw a young woman enter the hotel clearly under the influence alongside a young man. At first, I assumed they were together, but something about the situation felt off. The young man seemed to be following her and trying to control the interaction while insisting she was "fine" and didn't need help. What stood out to me was that Joy did not simply take his word for it. She stepped in, calmly took control of the situation, and continued checking on the young woman despite the man trying to speak over her. After some back and forth, I heard Joy directly ask the young woman if she knew the man. Shockingly, the young woman said no. At that moment, Joy immediately asked the man to step away and questioned why he claimed to know her and why he was following her. Once confronted, the man left. From what I witnessed, the young woman was then safely escorted and able to recover in safety. As a bystander, I cannot express how much respect I have for Joy. In today's world, many people would have ignored the situation or brushed it off as people "just having fun." Instead, Joy trusted her instincts and potentially protected that woman from a very dangerous situation. Because of her attentiveness and courage, that young woman was able to safely wake up without a stranger in her room or something far worse happening to her. Watching this unfold honestly made me feel safer staying at this property. Employees like Joy are rare, and the Conrad should be incredibly grateful to have someone so observant, compassionate, and proactive representing their hotel. On behalf of that young woman and as someone who witnessed everything unfold, thank you, Joy, for stepping in when it mattered most. The world needs more people like you. Keep up the amazing work.

The Conrad Los Angeles was the perfect place to stay overnight in LA. While not walking distance…read morefrom much, it was easy to uber. The hotel was very clean and accommodating. The best and comfiest hotel bed. The views and interior design were spectacular and the restaurant and dining options were delicious. The amenities were great as well. The hotel so kindly held our luggage after the check out time, which was a tremendous help before our late flight. When a hotel is as accommodating as the Conrad, it truly makes the whole experience. I will definitely be staying here again!

Starting with check-in: I couldn't find anyone at the front desk. A very nice gentleman cleaning…read morerooms offered to find someone for me. Strange encounter. The clerk wasn't outright rude, but for the first several minutes seemed pretentious, like I wasn't good enough to stay there. He didn't introduce himself or ask my name; I introduced myself and asked his name after check-in, and he warmed up a bit. It felt like I'd caught him doing something wrong or arrived before he was ready. I had to ask multiple questions because he didn't offer information or engage. My customer service was on point--his, not so much. I'd been driving all day and was exhausted, wearing very casual clothes, but he felt very judgey. I asked to see the rooms after reading reviews. The first was rundown and not worth the $150 he quoted. He kept going into the back office between questions, implying he was busy or nearly full (there was only one car outside). When I asked to see the other side of the hotel, which had allegedly been updated, he bragged about being fully booked, though I only ever saw three cars. Odd. The second room was just okay, but I was too tired to find another hotel, so I stayed one night. Few things frustrate me more than visible neglect and lack of detail. There were drywall screw heads popping out, scuffed walls, holes, and water-damaged bathroom drywall from a poorly placed glass shower door--crumbling onto the floor. The floor itself was dirty. The outer entry door was peeling badly, shedding bits of clear coating onto the floor and my hands. The blinds appeared to not have been cleaned in months--which should be done regularly. The bed frame was filthy--dust, debris, bits of wrappers and food. It was clearly dirty, with oils, handprints, and dried liquids (I'll leave that to your imagination). The closet doors, off-white, had visible hand grime. The disinfectant wipes I used were brown - yuck. The lamp was dusty, an outlet near the bed had a broken metal piece stuck inside, and both the bathroom vent and hair dryer were caked with dust. The dryer filter hadn't been cleaned in ages. The countertop above the mini fridge was detaching, the bathroom shelf was decaying, and the shower glass hadn't been cleaned. The creamy drip marks on the wall--hopefully conditioner or soap--remained, and the grout was mold-stained. A simple bleach spray would've fixed it. The shower water pressure was awful, with calcification that needs vinegar soaking. It also leaked from the stem. Meanwhile, the sink had too much pressure. The cleaning staff were wonderful--always offering help. The issues here clearly stem from management, not staff. I realize this isn't a four-star hotel and that my standards are higher than average. Having worked in property management and emergency response, I've been in many homes across all conditions and know what "clean" should look like. I attached photos (which don't even capture all of it) so others can decide for themselves. Public beds and showers should be cleaned frequently so dust, germs, and bugs don't build up. The initial clerk did warm up by the end, and wasn't outright rude, just awkward and pretentious at first. When I checked out, a different man was working. He was extremely pushy, insisting I stay longer despite me saying I had to get back on the road. Then he handed me a clipboard and said it was mandatory to fill out--a sheet listing my name, room number, and space for comments, stacked under previous guests' notes. I told him I'd review the hotel online instead. He insisted I fill in each section, so under "comments" I wrote "review on Yelp." Other than being pushy, he was friendly--but it was an annoying end to a stay that wasn't worth the cost. Not the worst stay I've had, but definitely not one I'd repeat.

This was hands down one of the best if not the best experience I've had with a hospitality service…read more The room itself was immaculately clean and perfectly located in the center of all of the action in studio city. Minutes from Universal Studios and surrounded by shops and bars. Our room included car port parking which was a great surprise and we took full advantage! We always felt safe and taken care of. The staff was incredibly welcoming and friendly and even gave us a parting gift for the road. If I'm ever staying in the area again, this will be where I stay!

We loved our stay here! The service was so warm and friendly, we felt almost like we were staying…read morewith friends. The ambiance was spectacular. Old school Hollywood vibes with all the modern conveniences. Great location for freeway access, Hollywood Bowl and restaurants. The bed was soooo comfy, we slept better than we do at home! Check-in and Check-out were both seemless. This was one of our best hotel experiences here in the states and overseas.

5.10.26 Highlights:…read more-Service: Exceptional and genuinely friendly. According to their website, the hotel has been designated with a Michelin Key. -Ambiance: Vibrant colors paired with elegant design elements throughout. The lobby and courtyard are especially stunning. -Design: Thoughtfully designed spaces, including a courtyard with cushioned seating, a fountain, and two gas fire pits--perfect for relaxing. -Location: Conveniently within walking distance to the Hollywood Bowl and Hollywood Blvd. -Upgrade: We were upgraded at no additional cost--a pleasant and unexpected surprise. -Fun Fact: A reality show I watch, 90 Day Fiancé on TLC, filmed at this hotel--and coincidentally, we stayed in the same room. How cool is that? Feedback: -Provide additional waste receptacles in the lobby and guest rooms; currently, there is only one in the bathroom. -Consider switching to key cards instead of manual keys for added convenience. Helpful Info: -Complimentary Breakfast: The website description is misleading--breakfast is only "complimentary" if you pay a $30 service fee, which is actually tied to internet access. Worth paying the service fee if you need reliable internet. Our connection in the room was spotty--we had to step outside our room to get a stable signal. -Phone Coverage: Staffing is limited, with one team member often covering multiple roles (front desk, valet, driver, breakfast prep). As a result, calls may occasionally go unanswered. -Parking: Valet parking is available on-site for $45 per day. -Accessibility: The property has only two levels and no elevators, which may be challenging for guests with mobility concerns. Final Verdict: Highly recommend based on the stellar customer service, prime location, and beautifully designed ambiance.

Really unique hotel. Very responsive staff via text and phone call. I love the aesthetic…read more The vanilla late and the matcha the barista made us during our arrival / check in were incredibly good. That vanilla latte was exploding with flavor, haven't had one that good in years. I am very satisfied with everything. The location, the room design itself and the overall value was incredible. Love this place and hopeful I get to try the restaurant later today if time permits.

Really 4.5 but rounding it up to five stars. The lowest rating on here is currently at two stars…read moreis not wrong. There are issues. For example, one of the light fixtures in my room didn't work. I also had issues connecting to the Bluetooth speaker as one disgruntled reviewer mentioned, but no problem. I just was able to play music through the TV which I don't know why that reviewer didn't think to do that. Also I was fine just playing music on my iPad. The room in terms of design did not disappoint. I booked this place as a staycation option to get work done and with the minimalistic aesthetic and minimal distractions I was able to accomplish what I sought out . Overall, the mini perks like the free waters, which were brands that I normally purchase as well as the welcome drink helped to make up for the minor issues with the room. It's a boutique hotel . I think if I did paid more, I would be more upset and also expect more but given this price point, during low season it's a fair price . Michael, who was working the reception desk and Café was also very friendly and welcoming, and answered my questions to the best of his ability . Overall, the people that work here are really lovely, especially Kofi and Felix , great job hiring managers! I would book again without hesitation for the right price .

I want to highlight how incredible the staff was when an unexpected situation came up…read more For context: I parked in a public parking lot next to the hotel that I was told would be ok to double park in. Important note, this lot has no official affiliation with the hotel (which I didn't realize at the time). Unfortunately, later that night my car ended up being completely blocked in, and when I went to leave, I wasn't able to get my car out of the lot. I went back to the hotel pretty stressed, and Mike and Daryl truly went above and beyond to help me. They took the situation seriously, helped me track down how to contact the owner of the parking lot, and stayed with me until everything was sorted. Thanks to them, I was luckily able to get my car out and I'm incredibly grateful for their care & patience. Just a heads-up for anyone visiting The Aster, only use the hotel valet or street parking. Do not park in nearby public lots, even if they seem convenient.

Nice rooftop hang. Very fun and full of lovely views. Parking at the hotel is 33 dollars with…read morevalidation. That's pretty steep for valet but I ate that cost because I didnt wanna feed the meter or walk Hollywood streets solo. I ordered the Ceasar salad with anchovies and they gave me a loteral dead fish on top of my salad. I took that home for my English Bulldog. Service is quick, staff was nice. I got blankets towards the end of the evening because I was cold. I spent close to 200 for my parking my Golden Lady drink and salad. Yes, it was expensive. Music was mid. It was more background noise than anything. I don't see myself coming here again. But, it was a nice time.

I can't say enough about this Omni location. My cousin and I were in LA for a make up convention…read more I've never been to LA and was so nervous about where we should stay. It's such a big city and we wanted to stay somewhere central and safe. We were on a girls trip with our daughters. First, our check in experience was great. Michelle checked us in and was sure to let us know about the amenities available. She gave us completamentary drink tickets, and extra waters which was so kind. We had requested adjoining rooms which was so convenient with our two girls. Our rooms were spacious, and clean and perfect. The lobby always had infused water for everyone, and some kind of treat. In the mornings, there was fresh ( surprisingly amazing) coffee and pastries. Another day, we came down and found fresh watermelon juice, and bruschetta with tomato and cheese. Another day, there were petit fours for us. A HUGE perk of staying there is the car service. They will drive you anywhere from the hotel within a three mile radius and you can call them to pick you up and bring you back as well. We used this s much and it really saved us alot of money, and we felt lots safer in the company of their wonderful drivers instead of random Uber drivers or walking around in an unknown city. Robin, Henry, Robert, and Oscar made our trip so memorable. All of the folks that worked there made us feel like royalty. Every time we stepped towards the doors, they were being held open for us. Just spectacular service! We even got a late checkout and Roberto ( nice eyebrows) was so sweet to bring new keys up to our room since our old ones would deactivate before we checked out. When I say I'd recommend this place to everyone..I'm saying it with my chest. It was really the best hotel experience I have had in a very long time. 3 of the drivers we chatted with had been with the company for 30 years! Omni must treat their employees well and because of that, their customer service shines. It's service like this that will make us lifelong customers.

A nice hotel but in some ways a little outdated. It's impressive from the outside and when you…read morecome inside. I was always welcomed whether it was someone opening the door as I entered or the people at the reception. My flight arrived early and they were accommodating to provide me with an early check in. The elevators are close to the check-in desk and there was never a long wait for the elevator. I had a room with a king bed. The room was adequate in size and the bed was pretty comfortable. The bathroom has a separate walk in shower and separate tub. Where I feel this place is a bit outdated was the lack of USB ports for charging. The desk had an outlet built in but one of the power sources was not working. I had to do some work and needed to plug my laptop into the one working plug. But I also needed my cell phone and wanted to keep it charged. I had to unplug the lamp to use the power supply. There is another plug on the nightstand but that would have meant leaving the phone on the other side of the room and I needed the phone while I was working. But because I had to unplug the lamp, I had to work in the dark (it was evening). I can't remember the last time I was in a hotel room that didn't have USB ports so you could charge your phone at the desk and at the nightstand. I could have called the desk and I'm sure they would have given me another room but I was all settled in. Movies; this is the first time I have been in a hotel of this caliber where you had to pay for movies. Certainly I have been in other hotels where you pay for "some" movies, but not all. Usually there is free Showtime or HBO. No, I didn't travel to watch a movie, but sometimes it's nice when winding down in the evening or to have on in the background when working. They did offer some recent movies and even some that I think are still in theaters. Of course I would expect to pay; but most other top named hotels I would be able to watch movies for free. They do provide the opportunity to log into your Netflix and/or Amazon account.

I'm picky when it comes to hotels, sometimes researching right up until the last minute before I…read morecommit. One or two iffy reviews (even in a sea of great ones) and I'm on to the next option. Honestly, I was looking first and foremost for free parking, which is how I stumbled onto Hotel Olyver Los Angeles (formerly New Seoul Hotel). And what a find! For the price, you get a spotless room on arrival, daily housekeeping, a free morning breakfast, free wi-fi, and free parking. Now, depending on your expectations, the breakfast will either meet your needs or it won't. Remember, this is a continental spread: individually wrapped pastries (muffins and Svenhard's Kosher Danishes), apples and oranges, coffee, and OJ, apple, or guava juice from a machine. For what it is, it fits the bill. I arrived a little early and was able to check in right away. The lobby is nicely appointed, clean, and inviting. There are two elevators, and while neither is speedy, they move at a perfectly fine medium pace. When I got to my floor, I noticed every unoccupied room had its doors and windows wide open, and the breezeways on both sides of the elevator lobby were open too. I thought it was odd at first, but after a few days I realized it was airing the place out beautifully. No stale hotel air here. The rooms themselves are comfortable and well kept, and mine had a baseboard light that switched on with any motion -- great for those late-night trips to the bathroom. Housekeeping starts promptly in the morning, so keep your Do Not Disturb sign out or they'll knock (politely). And if you want your room made up, don't linger too long -- I stayed in past noon one day and missed my window. That's on me, not them. Just flip your sign to the green "Housekeeping" side when you're ready and they'll take care of it. My only nitpick, and I wouldn't dock a single star for it because it's entirely my issue, is the shower. The water comes out of the faucet forcefully but the actual pressure of the shower nozzle is lacking, and as others have mentioned, the nozzle sits very low. I'm six foot five and it hit me just below the neck, so there was a lot of crouching to rinse off and zero "standing under the stream to wake up" in the morning. A security guard watches the parking lot 24/7, either pointing you to a spot or keeping a close eye as you pull in. I never once had trouble parking. And the quiet -- it was so quiet the entire time. Even just a few doors down from the breakfast area, I was never woken by noise, and when I came back at night between 11 and midnight, most of the Do Not Disturb signs in my hallway were already on. I would absolutely stay here again without hesitation. Some may say the neighborhood "isn't nice," but a lot of these areas are simply trying to serve a large population of people who, for whatever reason, are finding themselves unhoused. I never ran into anything shady or felt unsafe during my stay.

This hotel now goes by the name Olyver hotel. It's in a building with a shopping galleria. It's…read moreclean and well maintained and NO deposit is required at check in! The front desk and security personnel are formal and check in process was smooth with NO problems! The rooms are equipped with a flat screen TV, two sofa chairs, a work desk, wooden chair, flat screen TV, mini refrigerator, walk in closet and ironing amenities! There is complimentary breakfast served in the morning on the third floor as well as a shared microwave, ice machine, vending machine, filtered water sink and an outdoor patio! Issues here include: the bed had a stiff mattress that left me with back pain after one night sleep! NO microwave in the room as well! There are people sleeping in tents right across from the hotel! The lady at front desk forgot to inform me about complimentary breakfast and I just happened to stumble upon it on my way to the ice machine! NO fitness center! NO swimming pool! NO laundry room as well! You can feel the commotion coming from adjacent rooms as guests open and close the doors! The shower head is quite low so a 6 foot tall person will have to crouch to take a proper shower! Also for some reason housekeeping leave the doors to other rooms wide open after cleaning them!

I so enjoyed my stay here. It was clean and refreshing. It's ecologically friendly. The shower was…read moreespecially clean and water pressure great. Staff was friendly and very helpful. I plan to go here again.

I stayed at the Hampton Inn & Suites Los Angeles/Hollywood while attending Anime Expo, and…read moreunfortunately, it was a very disappointing experience. The room rate advertised was misleading because the parking fees were not clearly disclosed upfront. Then, to make matters worse, additional charges were added at checkout. I never received my final receipt, and when I called the hotel, I was told it would be emailed to me, but I still haven't received it. Communication was also terrible. No one informed us at check-in that housekeeping only comes if you request it. Because of that, we were left without toilet paper and had no idea we needed to call for basic room service. That should have been explained from the beginning. The complimentary breakfast was average at best and definitely didn't make up for the poor service. I've stayed at everything from budget hotels to high-end resorts, and I can honestly say I've received better customer service at a Motel 6 than I did here. Overall, the lack of communication, surprise fees, poor follow-through, and disappointing customer service made this a frustrating stay. I would not stay here again and would not recommend this hotel.

I would never stay anywhere else in Hollywood even if I didn't have kids. Wonderful hotel. It's…read moreactually converted apartments but still has that apartment feel, complete with a kitchenette. Simple but classy decor. Comfortable bed and pillows. Shower head's a little low but that's the worst thing I can say about it. Service is wonderful. In addition to the popsicle hotline, they have unlimited snacks, soft serve (chocolate coconut and vanilla on our stay - the coconut was a wonderful surprise), and Coke remix. Good continental breakfast included. They even offered us more snacks for the road when we came back to collect our bags. The pool is small, but gets the job done - and open 24/7 (while observing quiet hours). Hollywood Boulevard is in walking distance and it's a short ride/drive to Universal Studios and other local attractions.

I recently found out the Magic Castle workaround, where if booking a night at the Magic Castle…read moreHotel directly and they tell you that they have openings at the MC upon booking, you can get into the MC without a member. So we did just that to celebrate my bf's birthday. Every staff member that I interacted with from the time of booking to the time of checkout went above and beyond with customer service. It's rare to feel such warm service these days and they provided just that. The hotel itself is rated a 3 star hotel so don't come expecting anything super fancy. It's an old hotel with very simple rooms. The bathrooms were a bit dirty, you have to slam your door to get it to latch, and you can hear your neighbors. But overall the room was comfortable and just what we needed for a place to lay our heads after a fun night at the Magic Castle. There are lots of fun complimentary amenities that make the hotel feel geared toward children, as well as a 24 hour heated pool. They offer self serve soft serve, one of the massive soda machines with tons of flavors, a popsicle hotline by the pool, snacks and full-size candy bars, and a morning espresso machine. There is a tightly-squeezed parking garage under the hotel and they'll drive you up the short hill to and from the Magic Castle if you need it. Overall the helpful staff and the simplicity of visiting the Magic Castle made this a good stay for us, even as LA locals.

I had another great stay here. The staff are always super helpful and kind. I usually stay on the…read more3rd or 4th/top floor and am amazed that 6th street outside can rarely be heard. The daily wine hour between 6-7:30 usually offers and an assortment of good wines and interesting conversations, The crowd is often a lot of hip Koreans and Korean Americans, and other global minded tasteful travelers. The beds and pillows are great and the water pressure from the shower is nice. I always stop for a lunch burger from Cassel's downstairs. It is known at the best burger in L.A. Normandie club has great cocktails in the building as well. I guess they now have a 1 star Michelin joint in here too, Places nearby I like are Umaya for Japanese, and Brothers and kBBQ AYCE for Korean. The Donut King across the street on 6th has been run by the same Cambodian Chinese family for 20 years. I like supporting their business as well. Overall it's a great spot for me as I'm usually back at the USC campus once a year and I like heading quickly to DTLA from here as well. I'll continue to stay here!

The room was nice and so was front desk staff but I called ahead to ask if they had valet before I…read morebooked my stay and they said yes. I showed up and there was a security guard out front so I asked if this is where I valet and he said yes then disappeared. So I left my car in the loading zone and went inside to ask the front desk. We also had a few heavy gift boxes plus suitcases and no one offered us a luggage cart. When I asked the Check in desk who I can give my keys to for valet they told me I had to drive the car to a valet parking lot around the corner. So we put our bags in the room, came back outside to drive our car to the other location. It's just an open parking lot, not covered or gated so I didn't quite feel comfortable leaving it there overnight but had no other choice. The valet guy also didn't park the car for us we still did that part and he did not want to take our keys. The next morning we were trying to leave and so was another person. Both of our cars were blocked in and we had to wait for the attendant to repeatedly run over to the hotel to get car keys from their guests. I would have chosen a different hotel with real valet if I was informed of all this when I called ahead to ask. Or at least they should have hotel employee drive your car over to the lot for you so you don't have to walk your luggage across multiple crosswalks