My Mom is seeing Dr. Le for nearly 7 years. I cannot say enough wonderful things about Dr. Le. As an internal medicine specialist, she truly stands out for her remarkable expertise, compassionate care, and personalized approach to medicine. From the very first appointment, Dr. Le took the time to listen attentively, address every concern, and explain medical details in a way that felt both thorough and reassuring. One of the qualities I appreciate most is her commitment to follow-up care. She consistently checks in with phone calls to ensure that treatment plans are effective and that my Mom is progressing well, which provides an incredible sense of support and connection. Dr. Le also goes above and beyond by suggesting services and specialists outside of her direct practice when necessary, ensuring that every aspect of my health is addressed comprehensively. This holistic approach reflects her genuine dedication to patient well-being. Front desk staff are exceptional and humorous. These people are busy saving lives, they are not there to make small talks and discuss lunch plans with you. Give them a break. Be patient and kind. You'll be amaze what you'll receive in return, in term of care. read more

Dung M Phan, MD - Family Practice Near Me - San Jose, California

Horrible staff and does not open on time. Waited outside for them to open and had seen staff inside trying to hide. Very unprofessional for a medical clinic to do this, even if it's by appointment only. Had elderly ladies waiting outside for them to open up and it's over 90 degrees. They didn't open up until after 30 mins from their posted sign. Lunch is suppose to be 1230-130, and they didn't open up til 2pm read more

It was my first time here and I think it went well. The front desk handled things fast and I didn't wait too long. Doctor checked different areas and explained what might be going on. Gave me a few suggestions instead of just one thing. Felt helpful and practical. read more

This review is for Dr. Stephanie Le. I have been seeing Dr. Le for over 5 years. She's been professional and knowledgeable. She really cares about patients. She takes the time to listen and makes the effort to explain things in a way that you will understand. I am happy to have her as a PCP. I highly recommend her to anyone looking for a new doctor. read more

This review is for Julia Dinh. I was strongly suggested by my psychiatrist to visit a PCP to get my ADHD medication prescribed since I already have my diagnosis papers ready. I wouldn't be seeing my psychiatrist for another month or so, so I decided to try it out just so I can get a head start on my meds. Let me just preface this by saying I would have been totally ok and understanding if I was told that Julia couldn't prescribe me my medication in the beginning. But instead I was confused, felt judged and invalidated the whole time I was there. I handed Julia my ADHD diagnosis from 2+ years ago from a different doctor when I was living in LA. I explain to her my situation and that I was recommended (from my own psychiatrist) to go to a PCP while waiting for my psychiatrist's appointment just cause it's faster. And if it works out, I can just stick with my PCP instead of working with my current psychiatrist (also said by my psych and the psych clinic). She states that it's in their (the clinic?) policy that they can't prescribed controlled substances. I was disappointed to hear that but it is what it is. But then she says something along the lines of "I'll prescribe you a no refill for 30 days only. This is only temporary until your next appointment with your psychiatrist." I was super grateful to hear that and was so happy at how considerate Julia was. She also asked for a lot of information regarding my psychiatrist and the clinic that I go to which I happily obliged and shared all that info. Then she goes out to check and verify something, I wasn't sure what because she didn't mention it specifically. After a bit she comes back and mentions that I haven't been taking my ADHD medication since May 2022. And I said that yes, there was a shortage in LA for months and I gave up searching for a pharmacy that had it and also I had to move back to San Jose, so I couldn't get a prescription at all during that whole time. I have only seen my new psychiatrist recently and was prescribed a different medication for the time being because I didn't have my ADHD diagnosis papers ready at the time. Julia then says she won't be prescribing me my ADHD medication anymore because I've been without my meds for a year already and also I'm already on the newer medication by my psychiatrist and that she says I should be good until my next appointment with my psychiatrist. Welp. If it's their policy to not be able to prescribe a certain medication, then that's ok with me. Just start with that next time and end it there. But if you're denying my medication just because I've been without it for a year and you think I'll be good until my next appointment with my psych? Then that's just unprofessional. I didn't choose to go a whole year without my medication and without my medication I am unable to do many basic life things like work, eat, go outside, enjoy hobbies, clean, errands etc. I explain to Julia that the newer medication is not working at all, that's why I need my old prescription (even if temporary by PCP) but she just told me to wait until my psych appointment. I felt judged for asking for medication that I've been taking for 2 years and I felt like Julia did not believe my ADHD diagnosis even though it was literally in her hands. She was saying that my psychiatrist prescribed me the newer medication, so I should just take it and wait until my next appointment with them. And I kept explaining to her that the newer medication was just temporary (said by my psych) until I got my ADHD diagnosis papers for my psychiatrist (which I have now but I still have to wait for the appointment) but also at the same time my psych also suggested I go to a PCP also to get my older prescription which is why I'm here. A simple "no, sorry I can't prescribe your medication here even with your official medical records" would have sufficed. I'm not sure what I said or did wrong for Julia to change her mind about prescribing my no refill 30 day prescription. Please don't me make explain and reiterate details and information if the answer was going to be no anyway. Also I have been seeing mental health specialists for years, so I know and have been given the whole spiel on certain ADHD medications. Please don't treat certain patients like they're totally new on a certain subject when it's obvious they're being treated and is also knowledgeable on their own disorder and medications based on the length of their medical history. I understand Julia is a PCP and not a psych/mental health doctor, but many general doctors and PCPs can and will prescribe ADHD/mental health medications with an official diagnosis or evaluation. But this whole thing could have been handled way better and way more professional by her. read more

This Dr. Office now collects payment from patients even though the patients had Medicaid, and the patients will receive the bills a year later. read more

The doctor is very nice, but the staff has a very bad communication attitude, is unfriendly and has words that do not respect the patient and lack education. read more

The call always goes thru the voicemail and whenever I call their office hours no one picks up. Why is it so hard to make an appointment with them? Whenever I talk to their staff they make it sound they don't like what they're doing nor assist patients, so quit and find a job elsewhere! Is it just me or does anyone else ask the staff questions then they'll say "oh I don't know..." etc, then when you call weeks later for a checkup, all they say is "uh-huh, uh-huh", "mhmm", "okay, yeah yeah" what the heck? I get it, limited English but at least know and like what you're doing. I feel like their staff didn't get proper training, honestly. Oh yeah, it would've been nice to get a phone call from them to let me know I didn't have to waste my time going to their clinic as the doctor wouldn't see me in person, that she'd call me during my appointment with her... I ended up staying outside their clinic and I walked since the location wasn't as far. But you know, it would've been really nice! Anyway, I've been talking to Dr. Stephanie Le, her fluent in English & Vietnamese is a plus, she's okay, but due to Covid, we've only been speaking through the phone. I wouldn't recommend. read more

I was a patient of Stephanie Le, who works in the same office. She seems fine although I've only seen her twice. The problem with this office is their staff. Horrible! I had two prescriptions that needed to be renewed. I expected my mail order pharmacy to contact them for the renewal. They did. THREE TIMES, but go no response from the office. So, my meds began to run out. When I called the office, they said that before they renewed the prescriptions, I had to make an appointment to come in. It sure would've been nice to have received a call about that a month earlier. Instead, they let my meds run out to the point when I had to call the pharmacy and learn that they were still waiting for the doctor's office before they could send them out. I tried to explain this to the doctor's office staff, but the woman I spoke with raised her voice and made it seem like they were not at fault. VERY poor customer service. I am NOT going back there. As much trouble as it may be to find another doctor, it will surely be worth it to avoid this horrible office staff. (Even their "hold music" is annoying!) Save yourself a lot of grief and avoid this place. read more

I had been coming to this office for a few years. The staff isn't so great, but they are pretty kind. Dr.Dung Phan isn't so good as a doctor, since honestly... I had never seen her smiling. Dr. Stephanie Le on the other hand is really kind and she would always have a smile on her face. :) read more

Dung M Phan, MD - Family Practice Near Me - San Jose, California

I went to her a few years ago and disliked her because she had never really resolved any of my problems. I found a better doctor, but since he was on vacation for two weeks and I needed a doctor right away, I decided to give her another shot. What a waste of time money. Pros: Her staff is very friendly and she will always be able to squeeze you in for an appointment the same day if you call in the morning. Cons: She's impatient and uninformative. Sometimes I wonder if she really knows what she's doing or if she's guessing because all my issues never really go away despite her perscriptions. That's why I left her for another doctor. She never goes into detail during her explanation. When she scribbles out a perscription, I have to ask her what it is and why I need it. I have to ask her what might have caused my illness and how to prevent it. I have to ask her why she thinks it's this virus and not some other one. I have to PRY all the information out of her. One time, I told her I thought I was having problems with my digestive system and she told me to eat more fiber and drink prune juice. Well, of course I tried that before going to see a doctor! I thought I had a real problem like IBS and still do! She always feels like she's in a hurry. She heads towards the door while I'm still asking questions! In my head, I was thinking, "Hey, wait a minute! I'm not done yet!" Her rush made me forget to ask a few questions about other health issues I was concerned about. For pap smears and regular physical check ups, I think she's fine. But if you have more than a common cold and need a medical diagnosis, she's horrible. I'm never going to her again. read more

I've been going to her periodically since I was young due to my parents preferring a Vietnamese speaking Caretaker. As I have grown older I noticed what an extremely foul Caregiver Dr. Dung was. She doesn't really solve problems nor does she take the time to actually hear your symptoms to help you. All that occurs during your session is that she barely listens to your symptoms, blames it on a cold or allergies and whisks you away with a prescription that you do not need. Not only that, her staff is extremely rude, pays favorite with patients, and speaks condescendingly towards the patients that have questions or need assistance. When I needed my blood test results for school they ignored me and kept brushing me off even though I called the Blood Center and they assured me that my results were in. It seems that the patient has to roll over and constantly beg them just to get their own blood test results. read more

I been coming to Dr.Phan My dung since I was a little kid, she my family Doctor for 14 years! She the best! read more

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If you DONT care about yourself and your family members please keep going to this office. The doctors with the last name Phan here are complete imbeciles. They only care about 1 thing $$$$. They overbook patients so your appointment times will never be on time. As far as explaining and providing correct diagnoses they half ass it and there is no due diligence done. It's sad but alot of these types of doctors just take advantage of their own race because a majority of their patients are Vietnamese speaking only. read more

I cannot STRESS how utterly horrible this place is. I had some tests done at Quest Diagnostics and I asked them when the results would be processed. They said 2 - 3 days (for the particular test I did). I've requested numerous times after a 5 day time period (just in case that it takes a little longer or it operates on business days). It's been over two weeks and Doctor Phan still hasn't filled out the immunization record. I'm absolutely LIVID. This could cause me to lose the job position that I had reserved for a while because of this negligence. She also misdiagnosed a cyst for a pimple -- I don't even know how that can even happen. Even a regular person can properly identify acne. I am truly appalled at this lack of professionalism and lack of care for patients. I understand that after a while, people can get burnt out. That's normal. But being consistently bad over the course of several years? I cannot fathom that. If I had the right circumstances, I would go to another physician in a heartbeat. The usual receptionist is also very condescending and rude, having the audacity to gossip and laugh at my friend, who has mental retardation. It's one thing to do it behind someone's back, but doing it in FRONT of him? Absolutely repulsive. Making appointments are tedious with her because you HAVE to tell her what you're sick with. If she deems it bad enough to see a doc, then she will give you the appointment. Awful. If you had to go here, PLEASE GO SEE DR. STEPHANIE LE. She exhibits much more professionalism and genuine care for your wellbeing, perhaps attributed to how young she is. I have yet to have a bad experience with Dr. Le. It's unfortunate that my primary care physician is the horrible Dr. Phan.. read more

When I first came here, I had to make an appointment in person because these idiots don't call back after you leave a couple of voicemail and they barely answer phone calls or get back to you. If I ever made an appointment, it takes days or weeks. Couple months ago, I have asthma and I came in to see the doctor and have them prescribe me my inhaler and refill on my medicine for my nebulizer but nope, I couldn't get any. I had to go to the hospital because my asthma got worst. Today (3/22/16), I went to my pharmacy to get a refill on my inhaler but they told me I had none. They called to my doctor and they were "busy" so I went over there and told them. Same shit, "the doctor is busy, come back later" Like are you kidding? All I need is a paper for my refill on my inhaler.. I'm already there. Like last month, they only refill me for one month? I need more than one refill on my inhaler. HONESTLY, I DON'T RECOMMEND!! read more

******** stay far far away from this place! Horrible staff and stupid a$$ doctor ******** Seriously the worst doctor's office in the world!!!! If anyone has older parents please please stay away from this office! Words can't express how much I HATE HATE everyone here. The office staff is rude AF and the doctor is basically a piece of shit. My mom recently got sick and the reception had the nerve to say she got sick because he doesn't come to her appointments on time. Wtf?!?! Never again will I let my mom come back here. I will definitely taking this issue further then a yelp review. read more

This office is horrible! The receptionist always sounds like she is in a rush to hang up. My mom's cancer is relapsing and I cannot get a hold of them a lot of the times! So far they have messed up her paperwork, too lazy to follow up with the hospital, have not called me back at all, and I am just frustrated with their lack of concern! It's totally bullshit how they are treating their patient. I have to switch my mom to another doctor as soon as we can do so because this is ridiculous! read more

I never been to a dr office that has super slow processing like this ever. There were 3 staffs at front desk but they were too busy of chatting. It took them 10 mins to sign in 1 person. Me and my mom was there exactly 1h just for her annual check up. They aren't professional at all. read more

Hate is a strong word to use, but at this office this is the perfect time to use it. I don't dislike, I HATE THIS OFFICE! Don't waste your time and money here it's seriously not worth it! Doctors here are rude, have no sympathy or humanity, and simply do not care about you! The workers and both of the doctors that work here don't have the right attitude to be dealing with any patients! Plus, the wait here is insane, they care more about themselves then they care about you. Find a doctor's office anywhere but here! read more

If I can also give this place along with the pharmacy (Tully Medical Pharmacy) next to it 0 stars I would. I was injected the wrong vaccine and wasn't made aware of it. I came back 3 months later and they said I never got that injection. They work with the pharmacy next door. They kept saying they called me, but I said I didn't want to come it. When I usually don't pick up a number I don't recognize and I have the message they left and they only said that I needed to come back in for bloodwork. I'm asking what I've been injected with and a record of it and they're refusing to give it to me. Very unprofessional. I went here since I was born and I never been so unhappy with this place. Appointments are booked out for a couple weeks, ans even if you had an appointment it took me almost 2 hours to be seen.. I will be filing for malpractice for what they done. So please if you're trying to find someone who cares of you and your health I would highly suggest finding someone else. read more

After excitedly finding out that I was pregnant, and about 7 weeks along, my mom helped me make an appointment with dr. Phan (who was also the doctor who delivered me 25 years ago). During my exam, she stuck her fingers in to check my cervix. Something that doctors aren't suppose to do so early on! Unfortunately, the next day.. I miscarried. Will never return and just found my mom another OBGYN. Dr. Phan, maybe it's time to retire... read more

My family and I have been coming here since the day I was born. The reason is they preferred Vietnamese speaking. My parents do not speak any English and came here for their connivence. Once I knew how to speak for myself and ask I was out of this office in a quickness. She is not caring and does not want to answer any of your question. She is just in it for the money!!! If you really want a sincere doctor go else where!!!!!! read more

This place called for an appointment for my girlfriend. Today 12/16/2015 and said they have no appointments till January. WTF. Who can wait that long for medical reasons? This place is crazy. We tried to give this place a chance but I'm done. Wow what kind of doctors work here? Gonna change this one for sure. Got a signed to Stephanie P Le and haven't even met her because you can't even get an appointment here not to mention the receptionist never answers the phone. She needs to be fired seriously. And if the doctors are answering their own phones. Invest in some help you need it based on all these reviews. Quality control is a little important. Get it together people. read more

This is for Stephanie Le. She is also a doctor here at the same location! Thank goodness for these reviews, cause I am glad I chose Dr. Le! Every time I go to a doctor I always felt rushed and they didn't really care, but I felt really comfortable to tell her how I was feeling and my symptoms. She's fluent in English, so that's was awesome that she could understand me. She didn't feel as rushing but I wish I could've gotten everything I needed with just 1 visit but I understand that there were other patients. The first doctor I liked and may stick with. I've changed doctors every 6 months, so this says a lot. read more

Been going here ever since I was a child. It was okay 'til actual health problems come about and when you start questioning both "Doctors" your current situation - they disregard the problem and blame it on something as general as "You got to stretch more" or "You got to lay off the keyboard." Not once, but a total of three times have I asked about my problem to only know that my limbs weren't stretched enough. When I called out on "Dr." Phan's assertion for once in many years of being here, she was appalled and immediately rushed me out of the office. For problems greater than a cold - look elsewhere. read more

do not come to this office doctor Dung is so scary and she had very bad attitude not a good doctor in this area please get away and try find good doctor read more

The front desk is great. However, the doctor is not. I agree with the past 2 reviews on here. She does not take her time to help you. She only scribbles down her notes as you answer her blank questions (Why are you here? How are you feeling?) and then she gives you a prescription and wa-la. You are cured! My visits would last about 5 minutes. I was better off googling my symptoms and remedies than going to her. There was actually a time where I left her office crying because I felt as though I was not helped and cared for the way I should be cared for by ANY doctor. She might be the doctor for someone else, but for sure she isn't the one for me. read more

Was told by staff they would call me back that day but it's been a week and no return call. I don't understand why they need to call me back to schedule an appointment time which could be done in 2 minutes. I switched to a different doctor. read more

This office is horrible place. I had an appointment at 3:00 for my mom. We got here 2:50 and had to wait for 45mins, but no reasons. Terrible. Do not come here if you dont wanna wait even though you have an appointment or not. The doctor and staffs in the front are not nice at all. They should change their service. read more

I agree with all previous preview. Dr Dung Phan is the worse doctor ever. I had a disease that need to to be followed up frequently, but she only gave me the description based on my blood test result that was done more than 5 months. After 5 months, I called in to ask to see her since I am feeling not well with recent dose of my medicine and I need her recommendation to see a specialist. But she denied to see me and also denied to prefer me to specialist no matter what I explained to her about my health condition. She just said, based on my blood test result (which is 5 months ago), she see that it is not necessary for me to see her. Terrible doctor! She care no thing about her patients! read more

not good, don't go here, awful office, overcrowded, rushed