Helpful, good bag, received at great price and I don't know what Der.W is talking about. He said…read morebad service and unhelpful but he is just straight tweaking.

Very helpful staff, very clean and well maintained too! Nice to have a local option to get camping…read moresupplies on the fly.

Steve at Sportsman's Warehouse, 5215 Century Ave, Kalamazoo, MI 49006, is a terrible person who is…read moretarnishing the reputation of Sportsman's Warehouse by promoting discrimination and abusing power. November 25, 2025, was one of the most humiliating, degrading, and disrespectful experiences I've ever had! Upon arrival at Sportsman's Warehouse to pick up my order for a Rose, a limited-edition firearm, we walked past a man we later found out was Steve. Several other people were in the department at this time while Steve began helping other customers. When it was my turn to talk with Steve, I let him know I was there to pick up my firearm arm. He asked for my name, then went to the back. He then returned and said, "We have it, but I'm not selling it to you because you two smell like weed." My significant other and I assumed it was a joke, so we laughed it off. Steve kept a straight face, and at that moment, I realized he was being serious. I asked him to repeat himself, and he did, saying he had walked past us twice and that we smelled like weed. I immediately told him he had to be joking and that I did not smell anything like weed. He insisted we smelled like weed and wasn't giving me my order. Thankfully, a customer in the department overheard Steve's accusations and intervened, stating that it was him and that he works at a dispensary, and that he just swung by to purchase ammunition, which is why the department smelled like weed. Steve did not do his due diligence to determine where the smell was coming from, but instead assumed it was coming from my significant other and me. We thanked the man for speaking up. Had this man not spoken up, we would have remained the victims of Steve's power trip, lack of professionalism, and ridiculous accusations. Out of everyone in the department, why were we singled out? Why were we discriminated against? Of everyone in the department, he blamed us, and I was upset, so I expressed my frustration respectfully. I had every right to be upset. However, according to Steve, if I were upset, he had the authority not to give me my firearm unless I agreed to let it go. No law requires you to have a good attitude or tolerate disrespect to receive your firearm, but it may be in Sportsman's Warehouse's policy and procedures. This is the primary place to purchase ammunition for our firearms due to its affordable prices and inventory. Unfortunately, I can no longer say this after spending over $1,000 on a firearm and being disrespected, threatened, and humiliated by Steve. Steve's word against mine, I think not! You don't have to take my word for it; listen to it for yourself. The audio recording can be found at https://youtu.be/fQE0u0UrqJg Sportsman's Warehouse needs more people like Andrew and none like Steve! Andrew overheard Steve's nonsense and immediately came to apologize for Steve, attempting to de-escalate and diffuse the situation. He provided excellent customer service and apologized for our experience. We are aware of the laws regarding substances and firearm purchases. What's even more important to me personally is that I pride myself on being one of the few individuals who have never done any substances other than an occasional glass of wine, so hearing that I smelled like weed was a slap in my face and an attack on my character. I have wanted this firearm since it was released, and unfortunately, my excitement and joy have been taken from me, never to return, thanks to Steve. Every time I go to the range or show off my new firearm, I will be reminded of the horrors of Steve. You can record a conversation in Michigan because it is a "one-party consent" state, meaning you can record a conversation if you are a participant and have consented to the recording, and I have consented.

Love to wander around this place and think of wonderful things to do with the cools stuff for sale…read morehere. I got a new sleeping bag online cyber Monday and picked up at the store. Good deal and staff had it to me in minute or two once i verified my is and order. Store is big and well stocked and staff is very helpful in finding stuff if needed.

It's all good with the Brothers Schanz! They are the most friendly and fun loving guys you'll ever…read moremeet. Ask for Tim he's especially friendly. I buy all my supplies there and rarely shop elsewhere unless I really really need it. Hands down simply the best!

Great crew, very helpful and knowledgeable on their products. A fantastic amount of inventory, they…read morehave it all at a fair price. Highly recommend them.

I've been a customer since I started riding regularly in 2011. Scott and his crew have always taken…read morecare of me and have always talked frankly and honestly on how they would proceed, not to get me to spend the most but to properly fix an issue and ride on. 5 new bikes and a couple of used bikes later and I'm still stopping in and chatting with the crew. Good group of helpful people. Glad they are apart of South Haven.

Our son's bike tire sprung a leak on the bike path into South Haven on Saturday morning. It was…read morecompletely flat by the time we made it to town. This bike shop allowed us to bring it right in. Within 15 minutes they had put a new tire on and tuned up some other things on his bike. I couldn't be more impressed with their customer service!

Ryan went out of his way to ensure we got the best deal on cleats. I had a coupon for 10% off and…read morehe told us about coupons on the website that would help us save more. He took the time to walk us through how to find the coupons and even reminded us to check emails and text offers.

I was surprised to see such low ratings for this place. When we were here things were well…read moreorganized, employees were busy but made themselves available more than once as well as the cashier being ready at the front. We were able to look at the various options that Dunham's had for coolers and other food related camping items. The Yeti items were really nice, but out of our price range. Fortunately they also have Igloo products which had much more reasonable prices for things of similar sizes, although there were some items that were $200 we want to save for. Overall it wasn't spotless or perfect but they are at least maintaining an average Dunham's Sports store. We priced some things out and will definitely be back to purchase some more things in the future.

This place was better than the typical cheapo tourist store of printed shirts with local sayings…read more It seemed much more curated for individuality instead of mass-produced (even if it is, which I'm not sure of). They had a great assortment of hats (one of which I got), and the prices, while somewhat higher than those tourist trap shops, were not outrageous at all, and the items seems of good quality. They had a front desk guy also complimented me super cool red, white, and blue New Balance shoes, so I felt cool... so there. Shut up and buy something neat.

Great selection of trendy cute active wear and the service is great! They helped us put together a…read moregift wrapped birthday present!

vary nice workers and way are vary help full and it has almost everything you need and yaread more

These guys deserve more stars for their outstanding customer service. Their knowledge of kayaks was…read moreA+. I highly recommend Matt and his crew !