Nice atmosphere for shopping for all of your outdoor needs! There is a good selection of clothing…read moreand gear for hiking, biking, camping, backpacking, cycling, and the like. The employees were friendly and helpful. We found exactly what we needed, in looking for some new folding chairs - we are quite happy with the comfort and ease of our Kickback Rockers. There is plentiful parking in the shopping center lot, and it is in a nice location near a variety of other stores and restaurants.

I've recently gotten back into camping, so I've spent a lot of time shopping at REI. Overall I've…read morehad a positive experience. The selection is pretty good for basic camping needs. I love my new Basecamp 4 tent. The staff seem helpful when you can find them. I feel like I'm getting a good value for my money on many items. One of my biggest complaints is the no bags when checking out. Come on this is ridiculous!

Travis called me after seeing my review. He humbly apologized for the delivery company and even…read moreoffered to reimburse my fiance for the delivery fee. Thank you Travis for making it right!

It's been a couple years since I've visited. Great selection of high-quality equipment. Prices…read morereflect the quality level, so don't expect to be paying Dick's Sporting Goods prices...then again, quality is highly superior to what you'd get there. The current TV commercial (12/2014) showing the 3 intimidating cop-like guys standing there with their arms crossed, giving the camera a "what the &*$% are you doing here?"-look doesn't exactly make me want to go rushing back there, though.

Customer service at WestSide is outstanding . I ordered a couple hoodies online but they were too…read morebig. I received a prompt email reply and then I had a chance to drop in on the store to swap the sizes and I received a free hat for my "inconvenience". Was honestly a pleasure to drop in and speak to Tom, the general manager. I was even offered to train at the gym but unfortunately had to leave town before I could.

Obviously the name Westside Barbell speaks for itself, but I ordered a reverse hyper from them back…read morein March and it still hasn't arrived. I received multiple emails discussing the delay with the most recent one saying it would be here 3 weeks ago and I have nothing. Finally, I received a shipping email on 6/29 saying it would be her on 7/5 and its now 7/9 and I have nothing. When I call the gym its obvious that they are screening my calls and not responding. I get that you can't please everyone but it could have been handled better.

Nice job today. We came for information and to look at equipment, and Ben was ready to provide…read moreboth. He told us about the companies history (Rob Gronkowski's family). There is plenty of equipment to look at and test. It was a great experience.

I tired to buy a machine and in the store they offered free shipping and when I got close to buying…read moreit on the phone Ben was very rude and told me that he did not say that and canceled my order after arguing with me

I visited the store to get an idea of prices since I was looking for a bike, elliptical and a…read moretreadmill for a home gym. Boy, did they see my coming!!! I spent $7,200 which was high but when talking to the owner he convinced me that this is the way to go. I have very bad issues with my back and I need to get some weight off quickly. We are here for you is what I kept hearing.... We were there for almost 2 hours "We are here for you. My guys will come in, set up your equipment and walk you through how to use". I had to call three times to get the time set up properly. The guys were great...sarcasm. The guys came in, set up the equipment. I told them the wrong bike was delivered. They called the owner, took the bike away and came back with another one...which was fine but an hour wasted. I never received a call to apologize, nothing....I am no longer surprised by this. The guys were rushed and showed us the 'on' button....unbelievable. The equipment is great, expensive but great. When buying the equipment and explaining my back issue and how concerned I was about even using equipment the owner kept saying that don't worry you have free hours...he was going to work with me in the gym area of the store and make sure when home I'm using the equipment correctly. He asked if I could come in the next day, I could not. He said "I will call you next week and we can get started". As I said I was there 2 hours "We will help you" "Your core is everything" He gave me a very positive attitude about getting myself where I need to be. I was even explaining to my sister that after the free hours are used (I had a lot) I would probably keep going in there because everything he was saying was true. I never got a call, I have called twice, no response....I bought the equipment, I listened to him for two hours and done. Would I recommend this place? No No No. Website talks about integrity, the signage on the door continues that theme. I cannot believe I fell for this, I am shocked as I am not easily swayed. Advice - Go to Dick's Sporting Goods, get the equipment at a lower cost and go hire a trainer at the gym...you will save money and not feel like an idiot.

From the owner: The Exercise Equipment Experts specialize in getting you the client , the health and fitness…read moreresults you have been looking for. We offer : Residential and Commercial Exercise Equipment such as : Ellipticals, Treadmills, Home Gyms, Flooring and much more. Our fitness services include personal training , nutrition education , Muscle Activation and Laser Therapy. Engineering and Medically-based companies, we are unique companies in the fitness equipment and personal training industries due to our owner's diverse academic backgrounds in engineering, mechanics of human movement (i.e. biomechanical engineering), physical therapy, exercise physiology and human nutrition. Honesty & Integrity: Our most valuable assets and the principles on which we conduct our businesses. It is very difficult to find businesses today with these attributes and we have one-half dozen letters and articles to prove we possess possess these qualities.

Customer service is terrible. Over promised complete delivery of my home gym. It took BBB…read moreComplaint to get that resolved. Called to inquire about additions to my gym was promised a call back. Never happened. Had to make a second call. It fell off someones desk was the explanation Not sure how they remain in business

Superb service! Great knowledge and very helpful…read more Purchased a treadmill and weight system, explained all the ins and outs to the products.

The 1.8 star is totally accurate. Horrible customer service. They also dumped the entire order in…read morethe middle of my HOA street when I was out of town and now the HOA has threatened to remove it and charge me for ir. They refused to come pick it up and move it inside where it's not on the street. Very rude. Not helpful at all! Stay away at all costs.

I recently bought spotter arms for my folding rack. I let them know my concerns about the bottom…read morebolts being high. They said the spotter arms would work after looking at pictures of my folding rack that I sent. When I received the spotter arms they didn't work with my rack. It only allows a few inches clearance for bench, if even that. I asked to return them but was told they had to look into it. If I bought them without asking for guidance maybe I could understand that, but I asked. Now one customer service rep just asked me to sell them myself rather than provide me a return label. Even the rack wasn't as easy a set up as advertised. They don't seem to be very helpful. Normally, you can return a product no questions asked. Not with Rogue!

I love the idea of this place, but I hate how cluttered it is inside. Having to dig through bins…read moreand bins of stuff is just not something I enjoy doing. There has to be a better system for them to display stuff. It also smells like a used sports store, which isn't great. Prices are not that much of a deal and they do bring in new merch for full-price. Still worth a check depending on what you are looking for. The people working are always nice and helpful if you need it.

Always helpful. Nice military discount. Locally owned. Well staffed and well stocked.read more

Our treadmill went kablooey. About three weeks ago a man from this company came out looked at it…read morefor about 20 minutes made a diagnosis and left to order parts. Today a man named Justin very politely came to our home introduced himself and got right to work. Our treadmill is fixed and we are happy. Update next morning. Ah! So much better. Feels like it's supposed to. Thank you. ( we will stop messing with it ourselves, promise)

These folks care about what they are doing. I have used them 3 times. They are responsive easy to…read morereach. My first call for equipment assembly or repair is to Fitness Machine Technicians.

On Oct 19 at 1:53pm went to Chillicothe Location. Saw the "in store special" Under amour shorts,…read more$19.99 had the styles rack mostly full. Take shorts up to counter and price $30.00. These shorts looked like the others on the rack, not like it was misplaced. Totally disappointed. Felt like the old "Bait and Switch" routine. I knew they would not honor the price. Cashier said Store does it all the time. I took picture of sale offer and shorts. Cashier doing her job and was nice. Did not buy shorts. Normally I like this store, Very Very unhappy with this business tactic.

Horrible management and staff, middle aged brunette woman. Accused me and my 13 year old son of…read morestealing for no reason. Wouldn't even let me talk to purchase anything. Absolutely embarrassing and ridiculous.