Coffees wrong at every Dunkin'. I only went cause Starbucks was closed. I asked for a very splash…read moreof cream and got the whole jug of milk. Drive-through lady was nice.

The "general manager" and I use that term loosely is a nasty individual who is condescending and…read moreargumentative. I called to tell him that I got whipped cream that I paid $1.35 for a hot chocolate that is not drinkable because there are coffee beans in the drink. I need them BOTH replaced but instead of using two ears and comprehension he decided to become combative and defensive about how he's not replacing whipped cream EVEN tho it's meant for the hot chocolate that can't be consumed. I will be calling corporate

Horrible order taker. Tried to order a coffee with mixed flavors, and the guy taking the order…read morestarted giving attitude. Stopped me in the middle of my order and started yelling at me. I kept it very professional the entire time and he was just arrogant. Then when I said I wanted to cancel the order, he said he was sorry for that. I get it I work in customer service and it's not easy but come on dude! That was uncalled for and very unprofessional.

Getting a Dunkin right shouldn't be hard. Have coffee, have donuts, process the queue quickly, take…read moremoney and fill orders fast. This DD on Wilkes-Barre Township Blvd does all of that and they do it with a smile. They even have a drive through, but you'll want to be on the lookout for people who haven't digested their coffee yet and nearly run you over. So there's that. Typical Dunkin coffee, great Boston Kreme donut and the breakfast sandwich was also good. There's just not nearly enough parking here for the crowds looking to go inside.

Another group of shops that all follow the same model. My reviews won't change much except for…read morelocation and staff. Usually every time I have walked into or visited a DD, I am greeted well and served quickly unless there is a long line. A very pleasant woman behind this counter was extremely friendly and knowledgeable. It was easy for me this time as I was just ordering coffee. This time I took advantage of the app and ordered ahead of time. It certainly helps move the process along. I drink my coffee black so any backup by sugar and other add-ons doesn't usually affect me, and I see this type of slow down no matter where the coffee comes from. I did not order any food on this trip. Kudos to this team for keeping their location up to the standards of the other "Dunkin" locations.

I can't begin to tell you how awful this DD is! We were there for 50 minutes waiting for our entire…read moreorder! There is no such thing as team work here and ALL the employees are lackadaisical. Look up the word, I swear there's a picture of this DD in the definition. After waiting 40 minutes one of the workers asked if we were waiting on drinks, we said yes. She said,"I'm not making drinks for the front counter, I'm making drinks for the drive-thru." It took another 10 minutes for the "new guy" to make our drinks. While we were waiting a lady walks in and complains that they missed 5 breakfast sandwiches. She looked at us and said, "You guys are still here waiting for your order?!" She placed her order before us, went home, discovered the DD employees left out 5 breakfast sandwiches, and had to come back to get the rest of her order! I have never been so disappointed and frustrated. We didn't even get an apology after the whole ordeal. The coffee was okay and there was no cream cheese inside my plain mini bagels. I'm definitely not recommending this DD, go somewhere else. I only gave one star because I had to in order to post this review. They rate 0 stars.

Last few times I've gone to this DD, the employees are completely rude and ignorant. They give off…read morea feeling of unwelcomeness and anger. Sometimes they don't even say 1 single word to me, even after I thank them, say hello, so on.

Coffee, donuts, drive through. Though I did go inside today. What more could you need? Well, a…read morespeedier crew on this particular morning would have been nice. But we get what we get. My coffee was prepared to order, my donut was perfect and I was on my way in a jiffy. It's A-OK.

This is the best coffee/donut spot in downtown Wilkes-Barre and the newest and best iteration of DD…read moreon Public Square. I recently called this store with a last-minute request to pick up a few Boxes O Joe and the workers were friendly and accommodating. I apologized for the late noticed but informed them all their info on Yelp was inaccurate. They smiled and mentioned how it happens a lot. Well, here's hoping this review lets more people know about the downtown location and additionally we will hopefully see Yelp update the page with the new official info from DD corporate so there can be less confusion. I also grabbed a cool DD tree ornament from this shop because I was so thrilled with the service. No drive-thru and it's a bit on the small side, but a functional, friendly DD and it has Wi-Fi and accepts DD Mobile payments.

Not good! Rude employee who screamed at me on sunday morning. This employee clearly does not…read moreunderstand ADA and needs to be trained correctly.

First , the lady at the drive through window is a splash of happiness and I enjoy her positivity…read moreand smile in the morning . Second , how does Dunkin cancel MAPLE donuts as fall starts . As far as I'm concerned, no reason to buy a five dollar coffee if I can't have my maple donuts with it. #Homebrew

I payed $7 and some change for a large matcha, and I got a cup full of ice and barely any drink…read more The lady forgot my friend's cold foam as well. This place needs some serious work. The workers are also ignorant. When I asked the lady to add cold foam to my friend's drink, because she had added it into her drink and it had been forgotten, she rolled her eyes. Enough said, do not go to this dunkin unless you wanna be scammed and judged.

This is honestly the worst Dunkin location in our area. I try to avoid going to this one, but it's…read morethe closest to my home so occasionally it's just easier. That ends up being a waste of time/money bc I can never drink the coffee. It's always burnt tasting and how do they make a coffee with three Splenda taste like there is zero sugar in it... Almost every time. How?! Bc there has to be zero in it. They must forget to put it in. Happened again today and my boyfriend's icedv coffee just keeps spilling on him every time he tries to drink it. The slightest movement of the cup and it leaks out. My entire medium iced coffee is getting thrown out bc I can't drink it. I took a few sips to see if it was maybe not mixed, but no, there's no sweetness whatsoever. This location is really terrible. The remodel looks nice and all, but work on training the employees.

Got the brown sugar cold brew only it wasn't cold & not stirred. It tasted good but no foam head…read more I'm gonna try it again at another location.

Great local hangout. Coffee is always fresh and the employees are friendly. One of the few down to…read moreearth coffee spots left.

Donuts hard as a rock . Disgusting old donuts. How in the world is this acceptable. Never again…read more Manager not on duty no wonder.

Underneath a parking garage but near some commercial and local government offices, this small…read moreCurrys clearly doesn't make the donuts on site. The guy working the counter was quick and efficient at dealing out donuts and coffee to the office workers though. My coffee was good and my donut was tasty and really, that's what matters.

Donuts are made fresh yesterday and the place just smells badly. I've been in here more than 4…read moretimes with an open mind only to be let down.

Very congested gas pumps, and lines around the building conflicting with it, for the Dunkin'…read moreDonuts, which is very small and tends to get orders wrong. Also, you could go down the street to the Exxon and have a tab to hold your gas so you're not standing there the whole time . It's more than enough traffic space, brand new accommodations, and triple the options. I went in to Al's in a hurry and left the guy $20 on the counter to put gas in. Standing outside in the rain because the awning wasn't enough to cover me with how far the other truck pulled in and nothing. I had to go back and take the $20 and go to the Exxon I won't make the same mistake twice and also stressing to everyone in the area the Exxon or even the other two gas stations on the other side of the highway are much better options. Especially honey hole road. It's sad though because it was an amazing gas station when the other guys were running it, and before they squeezed in the Dunkin

Quick stop for all the basics. Bonus to the stop was seeing Dunkin Donuts on site with an…read moreattached drive -thru. Staff is friendly and pleasant. One drawback is that there is only one common bathroom. Needless to say, expect a line. Small cooler filled with quick bites. If you prefer freshly made food, Wendy's is one stop over.