horrible waited in the drive-through line for almost 10 minutes before just driving off three people in line after me kept saying one moment please one moment please absolutely horrible. This used to be my favorite Dunkin' Donuts not anymore. Buyer beware stay away. read more

By far the worst customer service I had in years, the kid that attended me was EXTREMELY rude and a EXTREMELY angry lol seemed he was off on something , the treated awful the lady in front of me and the one after, I will speak to the owner (which I know) because this is unacceptable. Must have been 16 years old with fake black hair and I will report it to the police for abuse. Try not to go if you don't want to have this experience. read more

Good donuts and iced coffee but they were out of munchkins Lady working the window was also nice read more

I mean its got to be the worst experience ive had at a dunkin. My donuts are terrible and its early in the morning so i dont even know how that happens. Food was generally cold. Very disappointing read more

Dunkin' - Donuts - Coffee & Tea Near Me - Benson, North Carolina

This place is always out of donuts. Are they made on site? Delivered? Ordering on the website used to tell you if the product was out. Tara was friendly enough. Kinda loud through the speaker, but she's on top of it. Don't know if she is the manager or a supervisor. Short staffed? Don't know. But that excuse is getting old at any business. I did receive a bag of what they had, but you know when you have a hankering for something... read more

I don't give out a lot of 1 star reviews but this must be one of the most wholly unsatisfying businesses I've ever had the misfortune to deal with. I'm ordering these days. Trying not to party with Covid too much. And ordering from this Dunkin is always a crap shoot where I never win. It started with a simple "Don't put cheese on my sandwich." I ordered it that way via the Door Dash app, yet they gave me cheese. It happens. Second time, I ordered and then called to make sure. She agreed not to cheese my sandwich. I got cheese. This time I got Door Dash involved to make sure they were listening. To someone. Listen to anyone. Because they're obviously not paying attention to the person ordering the food or paying the money. Door Dash called to confirm the order as I wanted it. In the end, that too was futile, and this poor company has run out of slack from me. Pathetic. Okay bye. read more

Dunkin' - Simple requests. Easy. - Coffee & Tea Near Me - Benson, North Carolina

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Rude people. Talking to coworkers with a hot mic while I was trying to make an order. Then the lady kept rushing me asking if it completed my order every time I said something. These people need fired! read more

The hours online say they open at 6, but this location chooses their own hours and actually opens at 6:30.

love all the workers here at 210!! Be patient and kind as they do their very best! Thanks for all you do ladies and occasionally Gentleman!

What an absolute disaster. Connected to gas station so parking and drive-thru are congested and confusing. I was told service was slow because of constant employees turnover and training. And of course the supply chain excuse that's still being used! They certainly must be skipping the cleanliness and hygiene part of training. Here is where your foods are being prepared... read more

Dunkin' - Food prep area and cook station. Notice the open container of bacon and multiple open containers/boxes. - Coffee & Tea Near Me - Benson, North Carolina

Great energy with the busy busy staff. I always like seeing them and enjoy a treat with friends

Was traveling and needed a coffee. :) Not paying attention, this was just a drive thru Dunkin hooked onto a gas station. No worries! I drove right up, ordered, and received my delicious large iced coffee. All the staff was friendly and pleasant. I did not have to wait. I would recommend this location for sure! read more

Your typical Dunkin' attached to a gas station...I won't go into too much detail because you typically find the same thing at all Dunkin' Donuts. They were slow when I came through drive-thru on a Tuesday around 11:30am. The lady who helped me was as sweet as can be and is the reason I chose to write the review - she deserves to be recognized for her friendly customer service. The hazelnut iced coffee with cream and sugar was standard - on the sweet side per usual, but I'll specially crave for a Dunkin' Donuts iced coffee taste. The coffee actually had some coffee grounds at the bottom, which I've never had happen before...but at least the flavor was consistent. The transaction took less than 3 minutes and I was satisfied. This is the closet store location to me, so it's really my only option but I don't mind. I would say go for it if you don't mind a non-freestanding location with friendly customer service, especially if you're in the area looking to satisfy a Dunkin' Donuts/coffee/donut craving. read more

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Just wanted to treat my kids (yesterday at around 5pm) to Dunkin donuts for a change as we normally buy donuts with our groceries at the gocery store. Very limited choice. Girl who started to serve me told me mid-way that her colleague would now take care of me. Then she and another girl went to one of the tables to take a break and started vaping. Yes vaping in the donut store/ gas station store. My children and myself were totally shocked! read more

Poor location connected to a gas station. Difficult drive thru and plan to block a parking area and have to move. It's Dunkin Donuts so it tastes like the rest but the service could use some attention. read more

I've been going here for awhile anytime i'm in town, however, i've continued to be more and more disappointed every trip. The iced coffee is always good but the matcha is extremely sweet and not good. today i was charged for my whole order after waiting 10 minutes in the drive through and then was told they didn't have any beyond sausage so they couldn't make my sandwich. the girl behind the counter didn't apologize even though she knew they didn't have it before she charged me. I then had to wait another 5 minutes to get a refund. It's not the worst experience ever, however, i wouldn't waste much more money here. read more

Jacob at this location makes the best cold brew. I come here often and when I order i never know what I am going to get. i just thought Jacob deserved a shout out since the cold brew he made me with Oat milk 2 Vanilla shots and 2 sweet n lows is the best I have had from here in a long time. read more

Really bad service every time we visited- and we only visit them for their Iced Matcha Late.. but bought some Matcha now from Amazon so we are all set making our own Iced Matcha Late at home for much cheaper and better. We order from kiosk every time and every time they only have half our order available. Last order, no croissant had to choose avocado toast, no donut holes had to choose a donut and also didn't have the one we wanted either. Ordered Iced matcha late with little/less ice and once again the whole cup was filled to the rim with ice x3. No care at all. 2 girls laying on the counter and kept chatting to each other while our order was only half successful and wrong as well. It is constant situations like these that drive customers to buy donuts from the store like Crispy Creme and make their own drinks at home - safe money, less stress and better quality as well. And stores to close down in the end. read more

Super slow, and the boy at the window was not friendly at at, not to mention I could hardly hear him through the mic. The coffee i got tasted burnt and the doughnuts were stale. read more

Donuts were dry and old customer service was very rude the young man was a smart mouth when I simply asked a question not somewhere I will ever visit again. One thing the young black girl that was in training was the better employee and she just started very kind and wanted to do the job right. Off brightleaf blvd Smithfeild read more

Made the coffee wrong, would not give us a cup of ice water only wanted to sell us a bottle of water. Extremely dissatisfied with the lack of actually trying. read more

This is the only coffee shop on my hour drive to work and I tried to give them a shot but I think they have gotten my very simple order incorrect 98% of the time. read more

This is the best Dunkin' Donuts ever to go to. The workers are so very sweet and they genuinely seem happy to see you I've definitely become a regular here, there's not so many places I come to that have such an easy going and skilled staff!! thank y'all so much read more

The coffee tastes just like how it's supposed to in Boston. Not watered down or anything. The best Dunkin' I have had in the South. The employees were really sweet and welcoming . It was a nice experience! read more

Absolute worst Dunkin' Donuts I've ever been to in my life. I don't know how they manage to get my order wrong every single time when I go there almost daily (only because I live so far away from everything) the employees are nasty rude and act annoyed to have you there. Worst customer service I've ever expierenced AND they get my very simple order wrong literally every time I go. Why is it so hard to get right a plan bagel with plain cream cheese? Don't go here if you have a choice. They shouldn't even be open read more

I come to this Dunkin' at least once a week and I've always had a good experience. I've never encountered a rude employee and they have great customer service. They don't get my order right every time, but the employees are always willing to make it right (when I tell them about it lol). Overall, this is my go to Dunkin' and I will definitely continue to go here! read more