I am a Dunkin girly on the daily. I happened to be on this side of town and was in a rush. So I did an order ahead to hope to get through quickly. Saddened to say it did not work. I saw the employee all alone make the drink when I got to the window. Which is fine. I've worked in understaffed places before. The line that got crossed for me was he opened the straw with his bare hands and put it in my drink for me. Have to say that is a first. Hope this can be untaught. read more

I ordered a Baskin Robbin's birthday ice cream cake at this Dunkin/Baskin store a week before. I showed them from their website which cake I wanted. When I showed up yesterday, it was a totally different cake that I had not ordered. I asked for my money $45 back that I had paid in advance, as the order was incorrect. They said it would be a couple of days for them to get around to it after they spoke to the owner. I should have gotten my money back on the spot. The refund still has not shown up on my bank account. We went to the Baskin Robbin's on Southern Blvd. And got a different cake entirely. Ugh! Better give me my money back soon. So this afternoon I went back to Baskin Robbin's to get my $45 refund for the cake that they did not make what I ordered. The manager, Megan had to contact the owner who said because I ordered in the store, she was not going to refund me. I was told the owner was in church. I said it was not a very Christian thing to do to a customer from the Christian owner. I explained that I was not going to leave until I got my full refund. After about 20 minutes, they decided to give me back my full refund in cash. What a despicable way to run a business and treat a customer. They had my cash for over a week and thought I would just go away. No way. I had to fight for them to do what was right. read more

Dunkin' - This is the cake I ordered, but not the cake prepared. Waiting for my $45 refund back gNeeded permission from owner to give money back. - Donuts Near Me - Bernalillo, New Mexico

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I have no idea what has happened to Dunkin over the past few years, but this place is the epitome of rock bottom. If there is no manager there, it's a free-for-all regarding poor quality, missing items, rude behavior and just lousy service. The young people there couldn't care any less. The long haired blond guy at the window is horrible at personal interaction. Two other young guys during the day are no better. This place is constantly out of items very early in the am. Coffee is sometimes hot! That's a plus. The older gentleman that works there is a gem. He's really good, friendly and loves to joke. Please stay away from this store. McDonald's is right across the street. Better coffee anyway. Wrote to corporate after trying to find where to write. Still waiting on a response 3 weeks later. Certainly not worth the 15 min wait in line (regularly). Continuous disappointment. read more

I placed an order through DoorDash and they dropped off 6 STALE donut holes lose in a bag not even properly boxed. The entire bag was thrown out and I was CHARGED $9.00!!! DoorDash refused to refund my account. I'm disgusted. read more

Dunkin' - Improperly packaged six donut holes, which were immediately thrown out - Donuts Near Me - Bernalillo, New Mexico

So I love doughnuts but this place never has enough varieties of them, that speaks to a managerial issue. Maybe because the place is one of the only doughnut shops close to Bernalillo but still that should not be an excuse to never have enough varieties of donuts. Come here on a Sunday morning and there is usually a hot rod group here, that is nice to see. Staff has not been instructed in customer service they walk around like sloths. Slow and steady. read more

Dunkin' - Dunkin - Donuts Near Me - Bernalillo, New Mexico

This use to be a good location and I love Dunkin! However the last 3 times we have visited service was extremely slow, order was incorrect and each time they were out of an item we ordered. Last Saturday they were out of eggs but we were only told after waiting in drive thru line for 15 minutes. Employees are nice but there is definitely a lack of leadership and inventory control. So sad! read more

The service here is consistently terrible. I have been told they don't have donuts- any at all. I have arrived and asked for coffee and told that they will not make any because they are closing in two hours. The staff are often just kids who quit working during the shift because they don't want to have to clean up again. read more

We were doing a late night road trip and needed some sugar. The customer service we received was top notch! They were out of some donuts, which is understandable for stopping right before closing. Other than being out of donuts and the discontinued bubble tea they advertise, the kids enjoyed their sugar rush and it kept parents awake for the night stretch. read more

I enjoy going to this location. It is a bit out of my way but when we are heading out of town and we have to get on I25 we pass this location. I do go and sneak a donut or munchkins every now and then. The people there are nice on the Dunkin side and accommodating on the baskin side. I like using the app to collect points for free drinks and also for specials. It is a real treat. read more

If you build it - we will come!! Just got my first cup of joe from our friendly neighborhood Dunkin Donuts!! I am SOOOOOOOOO happy we Finally have a good cup of coffee down the hill now. Judging by all the cars on a late Sunday afternoon - this bad boy will do very well. This just made my week!!! :). Oh I know...it's not "Char-Bucks", "Four-Bucks" or Seattle-blah blah blah but for this simpleton - it's a glorious site indeed!! :). read more

Dunkin' - Full house in the rear. - Donuts Near Me - Bernalillo, New Mexico

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The doughnuts are always old and I've gotten some that are slimy on the bottom from age. They keep them till they seek with zero quality control. We've gone in only to find "whatever's left, so pick from that". Nooo thanks.... Some of the workers are nice don't get me wrong but a few are so rude and the place is just so subpar. Literally anywhere else will be better hands down freshness wise as everything here sits till it's sold. It is the worst Dunkin I have ever seen. Total bummer as it's the closest to me but no way. Oh and the ice cream is often half stocked or being cleaned and not being sold- like on a Saturday night... gosh if they don't close I'll be shocked. read more

This location is in need of serious help. It took 30 minutes for a breakfast sandwich. The staff is nice but appears to have no training.

Wow...I know Dunkin goes through staff like it's a race track...but teach your employees to be mindful of quality. I was served through drive through a MOLDY BREAD breakfast sandwich. It's supposed to be toasted also and it wasn't. The only reason I lifted the bread was to re-arrange eggs etc as they had slid...and much to my shock MOLD.... So gross. It would also be nice if you felt like the staff actually listened to your order. read more

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Rudest, snotty and overall horrible staff I have ever seen. they all mumbled and you couldn't hear a thing they were saying. the dude that took my order was facing away from me the whole time so he couldn't hear me. All I wanted was 3 scoops of cookie dough, and that was fine until he turned around and started pouring choco sauce onto it. and that would be okay but they charge so much extra for toppings. I didn't want to say anything because I felt like it would be a waste of ice cream. they have 0 good flavors. they didn't even have plain chocolate or plain vanilla. all of the tubs of ice cream are mislabeled or not labeled at all. all of the staff looked at me like they wanted to hurt me. they were all angry about being at the jobs that they signed up for. god forbid someone comes into an ice cream shop for ice cream. sorry to disturb you your majesties. read more

The Baskin Robbins side of the store ice cream section is worthless. I've written a bad review about them in the past and the manager contacted me and told me things would be straightened out that has not happened. I was in two weeks ago and the door was locked at 1 o'clock on a Saturday and they were totally closed, I went this week and again no waffle cones so they could not make ice cream cones at 12:30 in the afternoon. I know from my previous experience I was told the waffle cones are made in the morning before they open that obviously did not happen yet again. extremely poor management. read more

If I could give zero stars I would. I was verbally assaulted by the store manager. I ordered a quart of ice cream and they handed it to me. The tub had ice cream all over and it got on my hands. I asked them to wipe it and put it in a bag. He opened the window and the girl was laughing. I asked if she thought it was funny. He screamed I'm the manager and slammed the window closed. He then ran out the front door screaming he was calling the police because I harassed his employees. I have a picture of him. I hope they have it all on their video. He was unhinged. I will not be back and will be reporting to corporate office read more

Was there at 9:00AM on 03/25 and few donuts to choose from. I asked if they had any chocolate glazed cake donuts and the manager said no. After ordering two different donuts I started walking out I looked back and out walks a person with a full sheet of glazed chocolate cake donuts. Also, five people in line and only one register while other staff members were walking around like zombies. Very, very disorganized. They need a new manager to straighten out the place. Next time I'll drive an extra 8 miles to a different Dunkin establishment. read more

Very rude staff. Especially manager. Never have a selection of product. Did you know that they are eliminating butter from their inventory. Only 1% of people use butter according to the manager(who was a moron by the way). Asked for a dozen donuts and he gave us the oldest product in the shop when we asked for a few replacements he freaked out threw the box and yelled " then you tell me what you want." Very abrasive.. I would have him removed if he worked for me. Refused to serve us. Asked us to leave. Worked out great for us because we went across the street to Starbucks and had a wonderful meeting. We were holding meetings at this location for the past month or so and this is the first time we ran into this manager. (Guess he's not there much). Go across the street to Starbucks or the Gas Station. Better selection and nicer staff. read more

3 cars waiting in the drive-through, it's 5:10a and they're not taking orders yet. The girl at the window said they're just not ready. They open at 5a. You'd think Duncan would do some thing because this location has so many bad reviews... read more

Run don't walk but AWAY from this Dunkin Donuts!!! Just placed an order online and nothing in the order was accurate!! In this time when businesses need all the revenue they can get it is very sad that my experience will probably push me to Starbucks next time!!! read more

A good sign of a business that in the service industry is to have a clean environment and I usually check the bathrooms when I enter before entering. The bathroom was very dirty and sink and toilet had a lot of build up on them so I did not order anything. read more

Don't get excited thinking your going to have some late night or early morning doughnuts at this location. They are not open 24 hours as their hours state. They close at 11pm and open at 5am as per the piece of paper that is taped on their door. Also beware of miserable employees! They will get you what you want if you ask, but don't expect a smile or anything resembling happiness. Don't joke around either as doughnuts are serious business! Results may vary. read more

Dunkin' - New store hours posted on paper sign. - Donuts Near Me - Bernalillo, New Mexico

MUST READ! DONT GO TO THIS DUNKIN! I would give a zero if I could because I'm genuinely disgusted. Went the day before and got a bagel with cream cheese and it was surprisingly good so we decided to go back the next day. I don't know how there can be such a drastic change in quality, but they completely confused my order and started making bagels with one slice of American cheese instead of cream cheese. They fixed it and gave us bagels with the tiniest amount of cream cheese, so it was pretty much bread. They also gave the bagel that had the slice of cheese and it had a hair inside... Got a milkshake and it was straight milk. Don't even know what ice cream they put in because I didn't taste shit. The donut was the only okay thing, but even that was lacking some frosting. Highly recommend going to another Dunkin' Donuts. read more

Manager was incredibly rude! Donuts were stale! Will never go back! If I could give it a zero, I would!

I love Dunkin ' , but this one gets my order wrong EVERY time, the coffee is always weak, when we ordered a sweet iced tea there was a pile of undissolved sugar in the bottom of the cup... DISAPPOINTING. read more

This place is disgusting! don't know where to start. Floors were extremely dirty...food, receipts and napkins on the floor. Flies all over the place including on the donuts! Ordered 3 drinks and didn't even get on of them right. Place was not full at all. But one of employee managed to be more busy dancing to the music they had playing. Would not recommend this place to anyone! read more

Went through drive thru just to get 4 donuts. While ordering she was rushing us thru just that simple order with no one else in the lane but us. She asked is that all I replied yes. She said good pull forward. The young male that checked me out was very rude and didn't say have a good day thanks for stopping by nothing!! I had to ask if that was it before driving away. WORST customer service will NEVER go back! Will NEVER recommend. From all the reviews I just read this location should not even be open or in dire need of new management. They obviously do not care about what the customers are saying. read more

I was just simply ordering an ice cream cone and the lady taking my order yelled at me when I confirmed my order back to her. I just hope they improve their customer service because it hasn't been the best lately. read more

So happy to have this brand new donut shop. It has all the normal things a Dunkin Donuts has with good customer service. Staff were very friendly & helpful. Donuts were great. I bought 6 dozen (over two days) for the crew asphalting our driveway. They were a big hit. Best donuts in town read more

We love Dunkin' Donuts, but this experience left us a little bit more dunked! The coffee taste great, but the Customer Service needs help! Definitely won't be going back here again read more

Growing up in New England we would go on Sunday morning to get donuts and back then they were made on the premises. While living in Utah when Dunkin's came to town I was excited. When I stopped by the service was not great and the donuts were not fresh. Now finding one in Placitas and gave it another try and the woman at the counter was very friendly and pleasant and the donuts were fresh! It reminds of when I was a kid in New England. I only had donuts so I cannot comment on their other items but the donuts were very good. read more

No knowledge on their own menu and what items they discontinued. Staff took 20 minutes to get a order for three iced coffees and 3 donuts. The person at the window didn't understand what we wanted. read more

Didn't give me a straw. Was forced to drink it with out a straw and spilled it all over my new hoodie.

Everytime I go to dunkin at night the drive thru will have 4-5 cars and i have waited each time an hour stuck in drive thru. The workers working the night shift need some help . Have to repeat the order two to three times. Starting to not like going to our local dunkin. read more

I was really excited to see a Dunk in Donuts come to Bernalillo. Sorry to say this one is horrible. The place is always dirty, they are always out of coffee flavors and common ice cream flavors. I have witnessed management yell at employees in front of customers. Over the last 2 months I have yet to actually get what I've ordered and using the app is a complete waste of time because supposedly their wi-fi isn't working so the orders don't go thru. So sad to see a nice new place in such disarray and service falling off due to poor management and training. read more

It's a D&D, folks. I grew up in MA where these seem to be, literally, on every corner in every town. Here in NM? Not so much. It's nice to have a bit of nostalgia close to where I live but as food and coffee go, it's just okay. read more

I am a super loyal DD fan from growing up on the east coast and frequenting the Albuquerque locations on 4th street and the other new location on Coors Blvd. For some unknown reason, the coffee served at this DD is not as good as the coffee at every other DD I have ever been to. Not sure why it is off, but it is no better than McDonald's coffee. Come on folks....let' get it fixed! Also, ordered an bacon, egg and cheeses sandwich on an english muffin this morning which was bad. English muffin was not toasted and cheese was not melted. Something is wrong at this location. read more

The woman at the drive thru puts a damper on my day every morning. She's rude and absolutely crabby from the minute she says "what's your order?" Into the speaker. The words please and thank you aren't in her vocabulary. Coffee is good and their breakfasts (especially the bowls) are way better than other drive throughs though! read more

To the manager of the Bernalillo location, my husband and I visited your store on 3/26 at 9:30 am and ended up walking out without a purchase. We stood at the register, nobody ahead of us for 10 minutes watching 4 employees waiting on the one vehicle in the drive up and didn't even acknowledge us. This was after we watched them load endless boxes and bags of donuts right in front of us. I realize they "might" have been busy but they acted as if we weren't there, just invisible. Just a quick "we'll be right with you" or any acknowledgement, or even eye contact but NO! I had noticed that we passed somebody when we entered the store without a purchase and didn't realize they had walked out also. We were so excited when Bernalillo opened up and have made several trips in the past enjoying your business even though in the past the workers are not always friendly and act like it's a pain to wait on walk in customers. But I love my donuts until now. Sadly we will not be returning to this location even though we live in the area. It's sad to see something good go bad so quickly, we will share this experience with our neighbors and coworkers. read more

They close early all the time, even though the sign on the door clearly says 24 hour drive thru.