You'd think I'd learn. If you go to a place that's so bad you only give it two stars, don't go back. I didn't learn. I wanted to get the kid a hot chocolate, and that's a quick and easy place to get one. BUT They will always ask if you want whipped cream, which costs a buck and a half or so. Today I clearly said no, and as I finished my order, I saw whipped cream on the screen. I got to the window and told them I hadn't ordered it. They literally just wiped the whipped cream off. That place is nasty. Don't go. Ever. Seriously. This place is gross and I'm pretty sure they overcharge regularly, based on my order. Many items aren't even on the menu board so you don't know how much they cost. Yuck. read more

Awful service. Took 15 mins in drive through at 11:30 am. They charge $2 for a water. $3 for a small hot coffee. Needed a quick stop and got nothing I needed. read more

Health and safety concerns- watched employee at drive through stick fingers in her nose and wipe snot and then proceed to make hot drinks and handled the cups by touching the rim and sticking same dirty fingers inside the lids. read more

Unless you're completely addicted to the Dunkin' brand, avoid this one. High prices, insane drive-through, and abysmal location in a high traffic area combine to make this location particularly bad. This location has uncomfy furniture, and seems to be chaotically run. I've done other locations that were fine, but this one makes me want to avoid the brand altogether if this is the trajectory of the chain. Inflation hit this location like a brick, and I ended up paying for it. Not a pleasant experience. Like Tim Hortons, it's supposed to be coffee or sugar buzzes on the run. This one drains your wallet, your patience, and whatever good taste was supposed to be in your mouth ends up with a growl. I don't think they care, which is the worst of it. read more

Good luck getting food or a drink in a timely manner. This location is terrible at doing its job. There must be 20-30 drinks just sitting. The employees look confused & there are 20-30 customers looking frustrated read more

I have never once got a correct online order from this location . I had to request the cold foam at the window that I ordered and by the color and old coffee taste of this drink I know my oat-milk and extra flavoring was not added. It is disappointing to see as this is the only Dunkin within at least 60 miles. I would be here a lot more often but I don't want to have to doctor a coffee I spent $7 on. read more

Dunkin' - Cold Brew - Donuts Near Me - Bloomington, Indiana

This place is terrible. I know multiple people who have worked here and say that management up charges on certain things and randomly add charges onto orders as well. I've heard they have maggots and a bug infestation in general. They are terrible with customer service. I've gone there multiple times and my total is different every time even though I get the same exact thing. They also tried to charge me three dollars for a large ice water?? They are literally scamming every person that goes in there or through the drive thru. Do not go here unless you want bad food and charged a ton. read more

I had my very first Dunkin experience ! Pumpkin cream cold brew and a Boston kreme donut. A lot cheaper than Starbucks. The donut is amazing, but I think the coffee is kind of bitter. Possibly the flavor ? Hmm. I'll have to come back and try it again ! read more

Dunkin' - Donuts Near Me - Bloomington, Indiana

They are very quick with your order, and they are always so nice. But I only use the drive through because of the amount of flies in the store. read more

The toasted white chocolate ice coffee is AMAZING! I was really impressed. It is more on the watery side than the creamy side if that makes sense. The pancake sauce egg and cheese was quite delicious! It was just SMALL! Wasn't to sweet like a McGriddle from McDonald's. At first it looked small but eating it...it was doable lol. read more

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They are assholes here. They rush you like they don't even want you there. They really just need customer service tips to let them know how to treat paying customers. If it wasn't for convenience I wouldn't be going here. read more

I see a lot of negative reviews about this place on Yelp. I'm not sure what all the fuss is about. I visited this Dunkin on move-out day at IU in 2022 - a heavy traffic day, to be sure - and I had no problems. Service was fast, the donuts and coffee were great. And trust me, in this post-Covid world, I definitely know what terrible service looks like, and this Dunkin was fine. read more

Awful service. Waited 30 minutes for my food while everyone who ordered after me got their food. They asked me multiple times why I was standing there and then proceeded to not help me receive my food. Then then claimed someone else in the back took my food after finally helping me 30 minutes later. Once I finally received my food it was so unbelievably hot and spicy my mouth was complete hell fire there is nothing I can do to fix it right now. Hash browns were burnt. I am scared for later the bathroom is not ready for me. read more

My review is only for their frozen coffee. I ask for caramel in mine. :) They are delicious and cheaper than Starbucks. I wouldn't order food here. Their doughnuts aren't very good, but coffee is an A+. read more

Dunkin' - Frozen Coffee - Donuts Near Me - Bloomington, Indiana

The parking lot is an impossible, insane safety hazard . Massive drive-through pothole if you can solve the puzzle of where the drive through entrance is. They make you feel bad for asking any questions and they reach their hand out the window for your card without saying anything or looking at you then barely open the window to shove your food out at you, ignoring you completely. It's like they want you to leave before you even get there. Super weird vibe. Also the food is slapped together to make it super messy. Coffee was dripping off of the lid and cup, and if you get alternative milk they don't shake them, making it so watery it may as well not be in there (picture added to show coffee color). Also you'll be running to the bathroom within 20 minutes and you'll be in there longer than it took you to get through the drive-through (which is an accomplishment). read more

Dunkin' - Donuts Near Me - Bloomington, Indiana

This Dunkin is combines with a Baskin Robbins - so plenary of treats to be had here. Fast service - new store that is clean and has plenty of seating. read more

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This is literally the worst Dunkin' Donuts I've ever been to. The food is consistently horrible. I don't even know what else to say except save your money! read more

Dunkin' - Maple donut - Donuts Near Me - Bloomington, Indiana

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Surprisingly stale donuts. Rep was very pleasant and quick but stale food. They did offer to refund.

Wow. Look how many bad reviews. Cmon guys I love Dunkin your location consistently drives me away. 5th visit. Came by at midnight and I'm helped by a nice young man, middle aged, Indian. However my order comes out wrong. I asked if they could fix it. He insists it's right. I ordered a hot honey wake up wrap, and got a regular bacon sandwich of some sort? I insist he's wrong, he checks again and confirms that yes, the order is wrong! He asks if I really need it fixed. I'm the only one there and have been for a half hour. Yes plz? Wait 15 mins. Nothing. Guys gone. Can't make this sh*t up. I'm going home read more

My coffee tastes like burnt hotdog water AND it upset my tummy. No I don't want an espresso shot. read more

I come here maybe once a week and every single time my coffee taste awful. I'm unsure of what they do to it, but it is terrible. My coffee is no good and was 6 dollars. Not to mention the after effect this specific coffee has been having on me. I have to give myself a 30 minute cushion after I drink my latte to ensure I make it to work on time because I'm glued to the bathroom! This has happened far too many times for me to bring my business back! read more

Disgusting. Over priced and the quality of the food and drinks is so bad. Do not go. Even Starbucks is better

The Bloomington Dunkin is currently running a fascinating and ghastly social experiment: how shitty and expensive can a Dunkin and still have lots of business? If you're located in a town of 50k students, the answer is "pretty shitty." You will pay Manhattan prices for Bowling Green quality drinks. But it's Dunkin. Not much else you can say about it. read more

During a late night shift, my friends and I were picking up ice cream in the drive thru, and the employee at the window forced the driver to take two cones at once. The driver gets frequent spasms in his wrist and it seized up as he was passing ice cream to the rest of us in the car, and the waffle cone snapped. The employee stared at the driver silently and closed the window rather than even attempting to remedy the situation. read more

She for real only gave me one tiny scoop for $5. They really stingy like that. I don't understand how they can get away with this. In the ads the ice cream cone actually looks full. read more

Dunkin' - One Scoop Ice Cream Come - Donuts Near Me - Bloomington, Indiana

We walked in and the dining room was empty. Looked at the doughnuts and the ice cream. There were 7 employees and not one acknowledged is, even after I stood at the counter. We left and no one said a word to us. read more

I'm not sure why this place has such awful reviews. Compared to the locations around the Indy area this place definitely is one of the better chains. I usually stick to an iced coffee and nothing fancy and have always had good results, including today. The people who have reviewed this location must have a different caliber for ratings or don't truly know how awful Dunkin locations can be (just try Greenwood or US-31 in Indy if you want to waste your money - one time we went and they literally told us they were out of everything except bottled juice and water, not even lying). read more

Food was fine, service was absolutely awful. They messed up my order and didn't get one of my donuts, which was fine, so I tried to buy it for a dollar but then this is where things took a turn for the worse. The main guy stated I had to buy a drink to get the donut for a dollar, which I told him I did buy a drink, to which he responded that it has to be on that order. It was their mistake they didn't put it on my order, after literally confirming the type of donut I wanted and not putting it on the order. After arguing back and fourth I just decided to pay full price. These people have awful customer service and just care about the money and not the customer. read more

They have been rude, irritated, inconvenienced every time we have been there, at least 5 times. Won't happen again.

I stopped by to get a dozen of donuts. It was probably a little after noon. I couldn't tell but they looked fine. They the ones with white powder in outside and chocolate inside. It was $19 + for 14 donuts. I got 2 cake maple donuts. I live about 30 miles from bloomington Drove home and they were at least day old but were in the box. I've found out whether it's a Subway or any food establishment and it's an Indian owned franchise that they care little about quality for the consumer. Save your money! I would've gave a 0 star if it let me. read more

Today I had possibly the worst experience I've ever had in the hospitality industry. Frankly, even giving a one-star review is generous in my opinion. Being someone who is actively working in the industry, I understand being short staffed right now, and I understand being in the weeds. However, what I have a problem with is being treated like a nuisance for making sure I left with the right order. I also have a problem with the fact that when my order was still wrong, and I called to ask how we could fix it, I was treated incredibly poorly, treated like a liar, and completely disrespected. My coffee and donuts were shoved at me by a woman who acted as if she couldn't wait for me to leave. I ordered specific flavors of donuts and got to work to find that not a single donut I ordered was in the box. When I called to ask about what happened, the employee I spoke with on the phone said, and I quote, "Well you took the box didn't you?" When I asked for a refund, he responded with, "Here's what works for me, you come back tomorrow, and I'll give you new ones." After telling him that wouldn't work for me because I commute to Bloomington, he said, "Call Dunkin'; they'll refund you." Then he hung up the phone. I'm truly disappointed and honestly offended. I won't be back, and I hope that after reading this, you won't be either. read more

If I could give negatives, I would horrible donuts. Purchased what I thought would be freshly made donuts for my daughter's BD. They were extremely stale and old. Yet paid very high prices for them. Boxed donuts even at a gas station would have been 100% better. AVOID this place. read more

I was trying to order and they kept hanging up on me! really rude! Just lost a loyal costumer! #about to be a karen

Donuts very stale. Quite shocking really for a place with donut in its name. Kroger would have been better.

If I could give zero stars I would. This is absolutely the worst Dunkin I have been to in my life. Not only has been my order been wrong almost every time I've gone, but they also give me a hard time about providing me with what I ordered when I walk into the store. Additionally, they will continue to ask you if you want additional items 2-3 times. They will even charge you for things you didn't order, and you don't even receive the item. Employees are flat out rude. Will never be returning to this location. read more

I go to Dunkin in Bloomington Indiana almost every day for vanilla latte and Munchkins and the service is amazing the employees are great they joke around they have a smile on their face they make their lattes just right they're munchkins are literally the best they're coffee sure we wakes me up I wouldn't go anywhere else for an inexpensive latte and Munchkins can't get any better than Duncan read more

Okay, what is happening at this location? This is the third time I have ordered a breakfast item (so yes, I have given them multiple chances) that was inedible. Each time I have ordered a breakfast sandwich, it has only tasted of cooking spray. Today, my order of hash browns was drenched in cooking spray and a soggy mess. The doughnuts we ordered were also stale. Save your money. Stay away. read more

Got two stale donuts and a coffee that taste like butt. Please shake your alternative milks so your customers won't have to drink oatmilk pre-cum. read more

Seriously? how are they keeping this franchise? First the owner/manager seems to always be sitting down with several family members or co-workers around him as if he's actually a bookie instead of a person who should be "making the donuts". I've been there several times since they opened and only on the first day were the donuts fresh! So, stale donuts all the time. Staff (who all seem to be his family members or friends) are not well trained and have no idea about the B/R side (sizes of hand pack, flavors, etc). I wish the regional manager would go do an audit b/c it seems like this one is just a money laundering operation. read more

I just went through the Dunkin' drive through and ordered a tiger milk tea boba and was given the boba warm with no ice and no boba. When i asked why there was no boba he just replied with "we are out" and didn't feel to tell me before I payed 7 dollars. I am very disappointed. read more