This Dunkin is a TRAGEDY. I have no idea why they're still open. They really need to demolish this location. It's truly one of the worst experience I've ever had . Food quality is below standards, service is painful to watch, and ambiance is giving clueless. There's no sign of intelligence, just people moving around with no purpose. read more

The person who is there during the week - not sure of their name but they have braids in a bun and long nails. They are extremely rude to high school students for no reason. They purposely don't make their drinks until they arrive and are quick to become rude when asked if their drink is ready OR they completely ignore them. . They need to be retrained and reminded it's not ok to treat anyone the way they have. If they are not happy with their job then find another one because customer service doesn't entail being rude or angry at everyone . They were training an employee at one point via the drive thru and the employee asked if they should take the persons phone to submit for Apple Pay and they went on a rant saying "you don't ever touch their phone. You don't know where they've been, what they're into, who they are". Implying what? They are extremely rude and you need to reevaluate who you hire. read more

service is extremely slow, one of the workers told my friend "if you want us to hurry up just say that". i made a mobile order and the workers make your drink when you arrive instead of before. read more

This may be the rudest Dunkin' I've ever been too. Not sure why but maybe service is better at the drive through. We always order our items without bacon and with butter and we have never been charged for butter. Not sure why they wanted to charge us. The place was very dirty and it wasn't busy. Lots of people working but no one trying to keep it clean and neat and appetizing. The lady at the counter seemed annoyed that we asked for food. Isn't that what you do at a Dunkin'. I wouldn't rush back. Keep driving read more

Dunkin' - a tan leather couch with a brown seat - Donuts Near Me - Central Valley, New York

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Dunkin in Harriman ny - ordered a frozen Carmel crunch coffee, they said we don't have the stuff to make it so I order a strawberry dragonfruit ice tea , my husband orders black coffee. Drive up and pay , he hands us the coffee and then says we don't have the stuff to make the strawberry dragonfruit ice tea. I'm sorry I thought I was at Dunkin' Donuts. on the plus side they didn't run out of black coffee ‍ FYI- not the first time they said they ran out of something. read more

I tried to call these people three separate times to get a pick up order for a Bot Scout troop. They were extremely difficult and didn't do their job, the manager even accused me of not being a real order. Don't go to these hacks, there's a reason their rating is so low. read more

I come here EVERY morning as I head to work since it's right off the expressway. I order an XL coffee, and a bagel with cheese and bacon. The bagels are huge but the first time I ordered I got 2 strips of bacon. What I am saying is they might as well have given me no bacon. The next day I mentioned putting enough bacon and the young girl was so nice and accommodating, agreeing that two slices of bacon for a bagel wasn't enough. Didn't have an issue all week until today. I order my usual and say "please put enough bacon" and am told by a new female Caucasian associate (I have never seen) it'll be an extra $1 and that all DD charge the fee. Did I ask all that? Do I care what other DD do? And DD is a franchise, so not all owners have this "extra charge" instilled. Please educate your employee. Keep the young kids who care more about customer service and fire the idiot that just got hired. UPDATE: 11/5/15 Doors say they open at 6am. Showed up at 7am, doors are locked. What kind of operation are you running? The drive thru is backed up into the road... I hope they shut down this location. read more

Fail We stood there for 5 min No one took our order Staff running around trying to look busy We left Annoyed read more

I have to drive here from the one in a tiny plaza in monroe with the dollar store as that one in monroe next to the dollar store the women all of them each and every time cant ring up anything proper and give me what i asked for. only the black african manager has to tell them wth I mean. no one speaks english hardly or they are so foreign they dont get it. SO coming to the drive thru in central valley is best. their nice quick understand proper and ring up properly the amount. they are very nice and to me for what I want its worth the extra drive but dam.. it shouldnt be this way to drive all the way over here. read more

Theirs always a very long car line whenever I go here, but usually everything is fine food and coffee wise but that line is such a turn off at times. read more

Aweful! Repeated instructions three times and had her repeat. Kept mixing up the order. Didn't get it right and when asked to correct gave faces and attitude. read more

They need to replace some of the employees that work there and start from the beginning. The employees are extremely rude and disrespectful. I ordered my food from the drive thru and I got an attitude from the girl taking my order and smart remarks . I hesitantly paid for my order and was told to leave the drive thru and wait in the front so they can bring out my food. I ended up throwing out my order because I was afraid they spit in my food. Beware! read more

Very friendly staff and good spot got coffee, Internet and a plug to power your computer or phone. Always a fan of Dunkin donuts and the day I came the owners were there and super friendly. read more

Stopped in here on our way from the Poconos to a Mets game. The young man at the counter was very friendly and helpful in making sure our order was presented as ordered. I have to say I am not a fan of our local DD but this store was exceptional!! Thank you for giving us a great experience!! read more

Is this place for real? 10 minutes for an iced coffee and no line inside. This takes literally 30 seconds at any other dunkin. Also the guy broke the lid, knew about it (saw him drying it with a napkin), and didn't replace it. Spilled over my car. Is this real life? read more

I work by the woodbury commons & time to time I come here because I try to give them hope... I was wrong. This place has fuck up so many times it's unbelievable. Last time I order something for my pregnant vegan manger she ask me to get EVERYTHING BAGEL W/CC. By the time I got there I didn't had to wait in line but out of nowhere a line form up behind me. (Which is how every business is during the day) BUT I don't understand how people of 8 got their meal before I did & I got here first. 20 mins later still waiting they all of the sudden forgot about my order then gave me my order. Drive to work late. Gave my manger her good & comes to find out that I got some other shit that has ham cheese, bacon that's not an everything bagel w/cc.... wtf... Never going back again. Even took a photo for prove. read more

Dunkin' - a person holding a sandwich in a wrapper - Donuts Near Me - Central Valley, New York

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The parking is annoying to have to drive in circles just to leave the place. The drive thru is not always so fast. They have had stale donuts before noon. I've experienced better. I suppose since this is by the Commons it must be popular, but I'd go somewhere else. Like the Starbucks inside of Target. read more

What is going on at this location?? Today is the second time that the employees chose to close. The sign indicated a "power outage". At least they had a sign this time. Last week they closed at 7AM because the employees couldn't hack it. Two people were incapable of keeping the drive through open because two other people didn't show up for work. Um..where is management? This location is losing so much profit because they have incompetent people. I go here EVERY DAY...and there are only two people who I've seen, capable of running that place. Bring back the crew from last year...they were prompt and on point! read more

Extremely slow service and extremely rude servers... They didn't even have a late machine that either. Cashier yelled at old man. One of the registers was broken. Very burnt coffee. Had to wait 10 minutes for coffee that I had ordered on the go on the app... read more

Slowest service of any DD I have ever visited. Coffee is below par for DD. Tried a couple times, with the same results. Better to go farther north on 32 to the DD in the gas station! read more

Horrible customer service! The staff looks miserable and I don't think I've even seen one of them smile. Whenever there is a long line I avoid going there because they are slow as molasses. They can never seem to get my order right. They also never give the receipts probably to avoid getting bad surveys. read more

Most people only feel compelled to give a place like Dunkin Donuts a review if it was awful. I will do the opposite with this very positive experience here. The customer service was great. The person at the counter gave each customer attention like they were the only person there, even though it was zany for 9:30 AM on a Tuesday. Most of my DD experiences (daily - maybe I should take the time to make my own coffee) are the same; nothing that stands out, but good. This stood out as beyond what I expect. The breakfast sandwich was great with the bagel being soft, the iced coffee (which I order with enough flavoring and additives that it's not really coffee when all is said & done) was blended perfectly. No complaints. And again, the service was great! Left a lasting impression. read more

Actually I give this Dunkin' no stars. I stop here occasionally getting onto the thruway. This morning when I visited there was 3 people working behind the counter. 2 younger boys and 1 older woman. The gentleman that took my order and money I assume was the manager. The way he was bossing the woman around. As I was waiting for my order I heard him say to the woman I'm sorry I yelled at you about the change. He was being so brutal to the poor woman it was embarrassing to be even standing there. What change he was yelling about I'm not sure. I had an order that came to $2.16 I gave him $3.. not hard math. He gives me back 4 quarters a dime a nickel and 4 pennies. More than embarrassing and usually I would have given back change but i was so nervous and afraid of the kid that I took my order and walked out. read more

I went to this DD to get a simple order-plain bagel with butter and a bottle of water. I ordered via the drive thru, went up to the window, and the cashier took my card without telling me the price and gave me no receipt. He then just gave me a bottle of water and left the window. I waited for 2 minutes and left without my bagel and then he came to the window looking at me as to why I left. I then pulled back around and picked up the bagel. As I was doing this there was an employee "vaping" a type of electronic cigarette practically within the store. I'd rather walk into the DD near Mobile on route 32 in the cold then to go thru the drive thru at this one again. read more

This is the worst Dunkin' Donuts I've ever been to. I go 30 minutes out of my way just to avoid this location. They always screw up your order and it never tastes good. Avoid it. Or throw your money out now and save yourself the trip. read more

I waited 18 minutes for 2 coffees, 3 sandwiches and 1 muffin. Talk about lack of management on a weekend. These kids working there ran around like chicken with their heads off and had no sense of direction. Management should train them better before deciding to be absent. read more

I used to come to this Dunkin' everyday and leave happy, it had the best people so nice and everyone was awesome..BUT NOW I don't know what happened, now I usually just leave annoyed, everyday everyone has an attitude and a lot of the people won't even say one word to you at the drive thru window.. no hi how are you or have a good day..literally silence!! How you're letting your employees be so rude I really don't understand!! read more

The drive though experience is terrible. It is always slow and 50% of the time I'm have gone they got the order wrong.

everytime I have visited this location, the coolata machine is "not working". other wise service is extremely slow compared to other locations read more

Worst Dunkin you'll ever go to. Hope you don't have anywhere to be because you'll sit in the drive thru line for half your life. Then be prepared...because once you get to the window your order is going to be wrong. These people can't do a correct order of their life depended on it. With the exception of a few. And they always don't have something. A certain donut or cream cheese. Don't waste your time. Go somewhere else. read more

My boyfriend was at the drive thru this am ordering coffee and had me on blue tooth so I was able to hear the whole interaction and was appalled at the service he received. He told me he was ordering so I just listened. He clearly asked for a medium iced coffee with cream and sugar. The clerk asked " hot or iced?" He again stated "iced". She proceeded to ask a second time at which point he spelled out I-C-E-D. She rudely stated that she didn't need the spelling. He told her that since she couldn't hear him he was trying to make it clear. When he arrived at the window he was greeted by a very rude and insulting remark. At that point he asked for a manager to which she stated she was the manager. He told her that I was listening to the whole conversation and was horrified as well. Another clerk remarked he shouldn't be on the phone at the window which is ridiculous since he was interacting with them, not me. Blue tooth is no different then having a passenger. This is a shame since he is the General Manager of a large store nearby and would not tolerate this of his employees or behave this was with customers himself. Horrible read more