I'm not sure if it was the drink I ordered that came with whipped cream but I ordered a hate peppermint mocha and it was 4 dollars so it wasn't that cheap. I get the drink and find it to be surprisingly light. I open the lid and to my surprise a couple inches of it are already gone. Like someone drank out of it. Even though I didn't. I was pretty disappointed with the quantity especially for the price I paid and being a broke college student and wanted a nice cup of coffee. Oh well. Won't be going there or getting that drink again. Other than that everything was ok and ready on time. read more

Dunkin' - Donuts Near Me - Concord, New Hampshire

The regular staff? Wonderful. The manager? A monster. In an unfortunate stroke of luck my car stalled and wouldn't start again AT the window. We tried to push it out of the way but it was impossible, so we worked as quickly as we could to find a way to move it (jumping it to no avail, then calling AAA). While waiting for AAA to arrive the manager threatened us with the police over the phone her staff was holding. Angrily. You can also tell her staff doesn't like her at all or is afraid of her. Pretty terrible way to treat a loyal customer of literally decades. read more

Dark roast coffee (Midnight) was fresh and delicious at 2:30pm. Friendly staff. Good location. Plenty of parking

This Dunkin donuts is the best when this employee named Ben is working there he makes my coffee right and fast and has great customer service please check this one out say Josh sent you after asking if he is Ben. read more

This Dunkins has the most rudest people I've ever dealt with and it's not the first time I live right down the street and use them on and off but no more I am just plain tired of it. I am not usually one to complain because I know how busy it can be in this business. But if you're going to have a bad day, you don't take it out to your customers it seems every time I order something it's wrong then when bringing it back, they treat you like you should not have even brought it back to bother them. I'd rather travel to Manchester Street in Concord. Where are your treated so much better as well as Main Street in Concord. Loudon Road is just not the place to go. Someone really needs to change their attitudes. read more

Closing time is 8pm and this was the 3rd different dunks that refused to make us a latte. The date and time is 01/03/2024 and time is 730 also time to get a new closer that is honest and personable. It gives dunks a bad name . Star bucks made us one finally. So lost our business today. Good luck dunks read more

I've had to wait over 30 minutes for a cup of coffee. This franchise of Dunkin is extremely disorganized and have only one guy during rush hour. I dont recommend this place to any coffee drinkers. read more

This Dunkin Donuts with Drive-Thru on Loudon Road is a very busy store since it's located close to the State Office campus (Hazen Drive) and the New Hampshire National Guard reservation. This DD store offers a 10 percent discount to State employees and military personnel with ID, no discounts on combos and no coupons. Around 10:00AM-10:30AM on weekdays, State workers will walk over to this DD for their morning breaks. I stop at this full service standalone DD quite a bit since it's located near my office (this store is not the closest though). The coffee, donuts, baked goods, cold drinks, and sandwiches here are pretty good. The service here is good most of the time. One time, I ordered a large iced coffee (charged for it) and I was given a medium iced coffee instead, but I had already driven off. The access in and out of this DD can be dicey since busy Loudon Road has 4 travel lanes (no center turn lane) and it's directly across the road from Blodgett Street. read more

I've been to this Dunkin's twice in the past month, the first time my I waited at the window for almost 15 minutes for my breakfast sandwich, and it was cold and disassembled when I got it. The second time I waited in the drive through line for 30 mins, only to be told when ordering that they were not serving food that day. Which was very frustrating as there was no signage to indicate otherwise, and I would not have waited a half hour in line had I known. I would not recommend this location to others. read more

Just went to this Dunkins that I used to WORK at. Sat in line for 22 minutes and my coffee came out completely wrong. Wrong size, dairy, and flavor. When my boyfriend went inside almost all of the employees were around the sandwhich station laughing and talking- meanwhile the drive through line was almost to the road. And the lobby was also full. I used to go to this Dunkins daily since it's less than 5 minutes from where I live. They won't be getting my business any longer. read more

Today people are paying it forward for Presidents Day....they paid 4 our coffee so we bought for the car behind us to keep it going . Felt great if u can afford it please do it too read more

Worst Dunkin' around lol. Every time I come here the service is extremely rude and annoying. I understand that I am going to a Dunkin' Donuts, however, yelling and screaming at each other is not acceptable in front of customers, never mind treating the customers like they don't matter, it's your job to be welcoming and friendly. like who hired these people? I love Dunkin' Donuts, but this one I avoid at all costs p.s - The bad ones never wear nametags.​ read more

Overcharged for 2 iced coffee by 3.00. Manager says nothing we can do about it without a bank statement!! I am there every day!! Was not even offered my receipt!! read more

This Dunkins has gotten much worse in last 6 months .... 30 minute drive thru line in the afternoon at 1pm .... 30 minutes to wait for a cup of coffee, management needs to get with it, workers look unclean. read more

I don't know who the manager is here but he needs to retrain the staff on how to read orders! I have ordered here a couple time and each and every time the order is wrong! I ordered the ham and egg croissant with NO cheese and every-time they put cheese. So manager please do some training on how to read orders so they can get the order write that we are paying for! read more

Fun little standard DD centrally located in the Loudoun side of Concord. Efficient service, clean. Small parking lot through. I stopped in here several times while canvassing the city for get out the vote efforts. Figuratively saved my life. read more

This dunkins made my 2 energy punches and gave me 2 donuts like I asked when I asked the lady at window to stir them she said we're suppose to shake them. I use to work for dunkins u don't shake them bcuz they r carbonated. That is totally in correct and I was not happy about it. My boyfriend and I were getting ready for an opening shift so the fact that I had to stir my own drinks when u can just use a medal SPOON to stir drinks when customers asks the server to do so. Please when u r making these energy punches stir with a spoon its not hard it urs job. read more

I have gone to this Dunkins for over 25 years, as it's near my old office. It used to be the best. Today I went in and noticed that there were signs indicating Dunkins expects all staff to wear masks (due toCovid-19). 2 women workers were not wearing masks, so I asked one why not. She said hers fell on the floor. So, apparently she had no back up or neglected to use one. The other woman walked around loudly, very loudly, stating she had a doctor's note saying she didn't have to wear one; all while putting together orders. The 2 stars are because the young man that helped me did a great job, while wearing a mask. read more

The worst Dunkin Donuts in New Hampshire! Service is terrible and i'll never go back.

It's Dunks. You're getting Dunkin'. But staff here has always been great. The last time I was here, I was having a really bad, anxious morning. I wish I'd noted the gentleman working the drive thru's name because he truly helped me correct my day. He was so hilarious and kind, while also making sure things were moving efficiently. read more

This is easily the worst DD I've ever been to. Always short staffed - when the girl finally came over to take my order, she interrupted me by shouting "No!" which I of course thought was directed at me, but apparently a previous sale was still up on the screen. I waited for her and the older woman to sort it out, and without any apology was asked several questions about my coffee order that I'd already told her. I also ordered two bacon, egg & cheese on English muffin. The older woman quickly said she was going out for a cigarette break, when the younger one asked her to make the sandwiches first. "Bacon, egg & cheese on croissant!" I corrected her saying it was on English muffin. The older woman starts making them and continuously mentions how they have no sausage. I got my drink (with no straw), the cap of which was covered in some goopy blue stuff. I noticed that the sandwiches had sausage and not bacon. So I asked the younger girl if those were my sandwiches or someone else's. She yells at the older woman "It was BACON, egg and cheese on croissant!!" I said, No, it was English muffin. I also asked for a clean cap. Finally, the older woman drops the bag of sandwiches down without saying anything other than a blunt Here ya go. No napkins either. My God. how much trouble can a coffee and two identical sandwiches be?! I'll happily drive the extra several miles to the better one. read more

Great coffee, rude workers everytime I go through the drive-thru. Makes me want to go to another Dunkins instead.

Once again the Loudon Rd Dunkins in Concord NH lobby is closed, this time it was at 7pm. This is pretty much the only Dunkins in Concord that has a hard time keeping help. I think its time they get a new manager. read more

I have tried to order a coffee at this dunkin about 5 times. Each time I leave empty handed because this dunkin is the slowest I have ever been to to New England. So now I'm late for work and without a coffee. So frustrating. read more

I go to this DD daily. It is out of my way but because the coffee I get is always fresh and the customer service is fantastic it is worth the extra miles that I travel. Mary read more

Clerk that works there and her so called service dog ended up with diarrhea, instead of a mop and bucket, brings out a rag to wipe the floor after waiting 20 minutes and took something out to her car. What happened to the rag and none saw her wash her hands. read more

Its a typical Dunkin Donuts, but the service is so extremely slow. I don't understand why it is so slow, but seems to take them 5-8 mins to make 1 coffee, no matter the time of day nor the amount of customers. This is why I avoid this place. read more

Aimee at the front counter in the morning is awesome! Beautiful smile with every cup of coffee!

The manager is rude and clearly doesn't know how to operate a business. A few tips: do not change out the cash drawer at peek times, place your faster employees in the drive-thru, don't have your employees change the trash in the drive-thru with cigarettes hanging out of their mouths (we want coffee, not second hand smoke). Further more, improve your attitude and your staffs. Please also reiterate the importance of hand washing. Owners, you are losing revenue. This location should be doing at least double in what you are probably taking in, rethink your staffing. Average wait time 12-18 minutes (waited as long as 23). The drive-thru is oddly placed and once you are in it past a certain point, there is no getting out of it. I've been stuck in this drive-thru because their credit card machine was inoperable and there was no signage until you got to the order screen (too late to back out). When asked to speak with the manager, she was incredibly rude and exclaimed how there were no other signs available for her to post and made this somehow my fault (great customer service). I had to explain to her that her drive-thru is incredibly slow and now this has been an official waste of my time and want to be released from the line ASAP. I also had to explain to her that a simple piece of paper on the drive-thru height pole would have sufficed. I waited 5 more minutes to be released from the line and didn't even get a coffee as a reward (no I don't want anything for free and was not expecting compensation for my 20 mins of wasted time). The drive-thru isn't the only thing that's slow, inside the restaurant is just as torturous. Don't waste your time as it is more precious than money. Wanting a coffee turns into an infuriating process when going here. Go down the road to get a quick coffee and quality customer service. read more

Wicked slow drive thru and dine in service. Even when you're the only customer inside or out - employees never take responsibility or apologize and they never, literally NEVER make my coffee right. I always have to go back to have them fix it, but they're service is so slow that half the time I go to a Dunkins down the street instead. read more