why is almost every time I buy a HOT coffee from this location it is never hot !!!!! for the amount you charge people you would think you could fix your burners or make fresh coffee. read more

This is for the managers: place is very well decorated and cozy, but filthy. One of the employees can sweep the floor and clean the booths. There's no one in the store I won't be coming here again read more

It's really frustrating when you can't get the order you request. When you report a problem, they typically send you an email and say to make sure that you bring the email in with you to see the manager at your next visit to get a complementary meal. However, the manager is never there. The whole point of placing an order via the app or through the drive-through is that so it is quick so you don't have to go in and see the manager. Extremely frustrating. I think it's time to support the local business instead of the major franchise. read more

This Dunkin Donuts location was great! As I was passing through Concord I decided to hit up the drive-thru at this location, and have to say that I enjoyed my experience. The staff was polite and professional, the coffee was perfectly made, and they were sure to get me in and out quickly. The only downside to this particular location is that the drive-thru is constructed in a weird way and for that fact the traffic was a bit congested. Besides that, it was a typical Dunkin's with a nice staff and great coffee read more

Dunkin' - Storefront - Donuts Near Me - Concord, New Hampshire

"If you don't like it, feel free to go somewhere else." This is actually what the surly drive-through thug said to me when I questioned the price of the coffee. Then he had the nerve to tell me he needed ME to respect HIM. Right. I need him to learn what SERVICE means. But I will take his advice and go somewhere else in the future. No coffee is worth that experience. read more

My first time here and oh my lord we asked for a regular hot coffee and an iced chai and it was great! The service was awesome they were nice and with everything going on they managed to wear the PPE and I had a great experience and to the employees who made my coffee THANK YOU SO MUCH it was delicious. read more

During the day. Great service quick even when busy. Different story I work 3 rd shift and let me tell you, the women working the drive thru will either not say a single word to you or literally throw your change at you. read more

yesterday i went into the dunkin donuts on loudon rd in concord as i do most mornings for breakfast w/ the father of my kids. today the croissant was burnt and didnt taste right... i opened my bagel and cream cream not even spread just splat on one spot and the manager made them. no one told me they were ready. so i asked for my money back and told the nice lady sorry we come here almost every day and this is not okay. she was great but needed the managers help. the manager tries to tell me this is how the bagels always are.... i said no because we eat here almost every day! so she held up two bagels told me to pick just being out right rude! this women has no customer service skills! shes miserable with herself & takes it out on her employees daily! how shes still employed i have no idea!! she yells at her employees and runs that place like a boot camp not a business and i so feel for her employees! not right! this store could be amazing if you just got a happy manager with real people skills and a good personality!! she asked me my name and i told her lol for what i dont know! i will pray for her employees! sadly we will not be returning there due to her behavior and rudeness!! never seen a business run so badly!! read more

I stopped in at this location for a bagel and ice coffee. The lobby was open but the workers were only attending to drive-through orders and online orders. I ended up leaving 30 minutes after arriving and was unable to get any service. . This is ridiculous. If they can't handle lobby orders or online orders they shouldn't be open. Plus it doesn't seem fair to make online orders the priority when you have someone standing in front of you whom you totally ignore. read more

$1.19 for an extra container of cream cheese? that's absolute robbery. each container is a practical amount for ONE HALF of a bagel. I ordered one bagel, cream cheese on the side. when I realized how small the cream cheese was I asked for 1 more cream cheese and the employee told me it'd be $1.19 extra. I am blown away by this read more

I've been to this Dunkin's a multitude of different times, so I guess you could say I'm pretty knowledgable on how they run this location. They are very efficient, however; the cleanliness of the interior of the place isn't up to par. The bathroom is a complete mess and there are dead/live bugs that I've never seen before lining all across all of the window sills in the place. Besides cleanliness (which can be improved), I have no complaints. The staff is usually laughing and the manager constantly hounds (in a positive manner) on them to perform their best for the good of the consumer. read more

Ok, the coffee is good here, but I am on a gluten free diet and it is great that DDs finally came out with a gluten free brownie, but it still disappoints me the company can't afford to take the time to make gluten free donuts, because it is a donut shop after all. I will come more often if there are gluten free donuts available. read more

I was there last night on my way to work. The staff was rude when I pointed out my order was wrong. I had to practically beg for my receipt. Which had the correct items listed but was not what the gave me. I know they recently went through a complete Chang of staff in the last few days but this was NOT an improvement. read more

The person taking orders on drive thru needs to stop coming to work high and talking to other employees while taking orders it's rude and frustrating especially when she gets the orders wrong every time. Forgot this was a couto location read more

If you go in the morning is seems to have great service and customer service. The coffee seems to be more consistent as well. 100% different story in the afternoon. The employees are always loud, and are in no rush to move the line along. read more

I'm a regular here I go everyday. And They seem to mess up my orders a lot. I usually just get a large iced French vanilla 5 and 5. And this morning I went through drive through. And I've never felt more disrespected as a customer in my life. The lady handed me a medium instead of a large, I told her it was a large on that and she made another one. Ok that's that they fixed it but I also ordered an onion bagel toasted with plain. With she didn't even ring me in for and didn't hand to me. I also got hash browns with that which was a complete rip off because I got 4 of them in the bag. And during this time the lady gave me so much attitude it wasn't even funny like she just wanted me to leave. Maybe if you got my fucking order right we wouldn't have this problem then I got home, put my straw in the coffee. AND IT WAS REGULAR. How in the world can you fuck up my coffee twice give me the wrong amount of hash brown and forget my main course in one order like seriously so mad right now. If you pay 7+ dollars for all of that then you deserve to be respected as a customer and not rushed this was definetely the worst experience I've had so far but they mess up ALL THE TIME. And it's not right at all. Get your shit together dunkins Sincerely Pissed off customer. read more

they don't mix the drinks very well at all. all the swirl is always at the bottom and you have to mix them yourself. this place is always a mess. not organized at all always huge lines. you're waiting there forever and then you get your drinks or food always messed up. the workers are nice but they don't make the drinks or food how they are supposed to. read more

Very poor service. People are rude and don't even know how to make the simplest things like coffee or oat meal.if you're in the area, DO NOT go here. Instead, go to Starbucks or something. Of course, I'm never coming back here. read more

Gross burnt coffee. Stale donuts. Microwaved food. Only positive is their hours of operation. Service is what you'd expect from a fast food chain. It's quick except during the hours of 6-8am when folks are looking to go to work. Not a lot of parking. read more

Not fond of this place just came from there and it took around 15-20 minutes just to get a bagel and a sandwich not a good look.

Arguably, probably one of the best Dunkins in the greater Concord area. Not until I started drinking coffee, I never understood why my family would drive across town, or go out of their way to get Southend Dunks. And now I understand why; the service is fast and concise and the employees are always friendly. read more

Okay so I just left this Dunkin Donuts and got verbally disrespectful towards one of the cashiers absolutely but reason being is I stopped in to use the bathroom I happen to be a homeless Community member in Concord New Hampshire my boyfriend and I stop there this afternoon got an iced tea and some pretzel bites and while we sat there to enjoy our pretzel bites and Ice-T we got to listen to The Girls behind the counter talking about bums going in the bathroom to wash up in the sink and this-that-and-the-other-thing talking about him and I in the fact that we are homeless and everybody knows it I wouldn't know this evening to go to the bathroom and I start I wasn't even in the bathroom 5 minutes and Janice the second shift worker proceeded to start talking trash to me as I came out of the bathroom so I looked at her and told her she was a see you next Tuesday to everybody she is rude to everybody read more

Typical DD experience. Although I am troubled by rumors that the donuts come to the store frozen instead of fresh. But coffee is great as always. read more

I typically have nothing but good things to say about this Dunkins, the management is extremely friendly, fast and helpful. Usually the crew working are very fast courteous and precise but I was disrespected by a young man who was working the front register and mistakenly had the wrong drink made for me while typically something like this is a quick fix and not a big deal but this young man instantly gave me an attitude, movie disagreement about the order(1 drink) . Then proceeded to talk disrespectfully to another employee claiming "he knows what he heard and I ordered the drink that was brought to me. And I was wrong!" He then stormed off complaining, clearly bothered that he had to go and make me the correct drink. Normally I just let things like this go but I feel this Donuts deserves two Stars because customer service/satisfaction is what keeps these American-made businesses growing. I will not be returning for my daily Donuts/drinks. I think I'm going to try Starbucks read more

place sucked lots of homeless people in there I asked for a cinnamon raisin toasted with plain and I got a plain toasted with plain. they where giving away free coffee to the homeless people in side read more