Just happened to be in the area and needed breakfast so first time driving thru at this location. Slow service even though there was no one else in line, but they got my order right, so that's a good thing... No ambiance to speak of outside but the grounds seem cared for. read more

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SLOW : EMPLOYEES PHYSICALLY MOVE SLOW - it's like there is no sense of urgency to their work. The whole point of Dunkin is to get a quick cup of coffee. QUICK. I can't believe I'm actually leaving a negative review for a Dunkin' Donuts grew up drinking that pot of dirt all my life but I'd rather pay the $20 for the pricey cupcake option at Starbucks then wait for these people to turn dirt into mud read more

I've been to this Dunkin plenty of times and I've always debated whether or not to do a review. I usually don't go for their coffee I don't like it sorry- I'm usually just there for their bagels I always use the drive through since I pass at 530am. I think it's a hit or a miss whether you get good service or not I think it depends on their mood. I decided to do a review today just simply because of a napkin. I may be wrong some people may not agree with me but 1 napkin for a bagel and is not even a full napkin but a half torn one like the picture is not my first time I haven't gotten a napkin like this so I decided to post it read more

Dunkin' - Donuts Near Me - Deerfield Beach, Florida

Worst experience ever this dunkin location sucks don't even waste your time and money on them I ordered a macchiato and asked to add caramel and the lady refused and then told us they need 2 more dollars for the caramel I was going to pay anyways but she refused to just add the caramel to the cup and then refused to even add it to my cup and wants us to pay for a new one then why would you ask us for 2 dollars read more

Dunkin' - Coffee - Donuts Near Me - Deerfield Beach, Florida

I freaking hate the customer service at this location. Very rude. Here is a picture off my sausage wraps with invisible sausage read more

Dunkin' - Says 4 SsgEggChz I guess they are vegan sausage??? - Donuts Near Me - Deerfield Beach, Florida

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I've been a regular there for years because this one is on my way to the office and this nice girl usually makes my coffee just the way I like it. The owner even knows me when I hit the drive-thru, but today I was craving a donut and decided to come it to see what the had. When I asked the girl to please re-heat the bagel bites (they were frozen when I bit into them), she rolled her eyes but did it. No apologies, but yet I didn't care. However, when I asked for strawberry jelly, she said "why are you not touching my hands?" I was shocked because most people don't like to be touched as it is after 2020, and I didn't think it necessary to hand a client something. I said that I am a germaphobe and that it wasn't personal. She said "oh you think I'm infected" I said no it's just me. As I walked out the door, she laughed and asked if I wanted gloves for the door I said I have my own and napkins in my car. The owner is young about my age and has a mustache; hoping he sees this. I'll be calling in tomorrow. No one has the right to make fun of an anxiety disorder, and I'd think she would know better in 2026. She is tall thin and African-American with masculine features. I haven't been there in a while but today was my final day there Starbucks is way more polite and doesn't taste like water read more

Some things never change. POOR customer service and RUDE manager. I have posted a receipt from the lady in front of me so maybe someone can do some customer service training. I had just put another $25 on my Dunkin' app and was ready to buy. I had started going thru drive thru and just 1 week prior at this exact location I ordered a sausage egg and cheese on a glazed donut. They hesitated but they made it and it was great. I walk in due to the line and order the same thing. I was told by the girl at the register "we don't do that" I told her they did and did it for me last week. She asked the manager who, in a really pissy manner said "I told you (to the girl behind the counter) WE DONT DO THAT!" So the girl at the register sheepishly replied "I guess we can't do it" Now how difficult is it to say "sure". "we have eggs, we have sausage, we have cheese, and we have glazed donuts". "that will be $5.00 sir" I will not be coming to this place for a while. It's a shame because I came here all the time to buy 2 dozen donuts for my guys every Friday. I'm so happy there is a Krispy Kreme down the street but it's a little difficult to navigate in and out of there. So I next have to figure out how to get my money off the Dunkin' app read more

Dunkin' - Donuts Near Me - Deerfield Beach, Florida

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Short hair lady that prepares food coughs on food with no face mask, asked for manager to remove employee, employee went to the back came back out with no face mask and continued preparing food with no face mask on and the manager did nothing. Best of luck to whoever ordered from there and is reading this. read more

I truly don't understand why this place moves so slow. Every single time I come into this place through the drive-through. Well it should say it takes at least 5 to 10 minutes. I just left there. There was one car at the window one car at the speaker and I sat there for three or four minutes before anything even moved. And I don't wanna be somebody who just complains if it was like this once in a while would be one thing but every single time I always try to hit this place on my way to work and I don't know how many times I'll sit in line for a few minutes and then just pull out and leave and go to the one down to Fort Lauderdale. I don't understand why when they used to actually have more to do such as making the donuts in-house and they have less people they move quicker now they have 89 people working in there and again it takes you 10 minutes to get in and out. read more

It was just ok. It is an old style DD that is attached to a Subway. We waited a few extra minutes so we could get the $2 special at 2 pm. I had an iced cappuccino ! We chatted for awhile-I came with friends so we were able to relax. They had Halloween decorations around which was nice. And nice to see that they do charitable work too! read more

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This is the Dunkin I go to much. There is actually one right outside my neighborhood but instead I drive 10 minutes to go to this one because it's better. 9/10 times everything is perfect. There's always that off day where the coffee isn't the best or the food is mediocre but overall I've had good experiences here. MOST of the staff is nice, although there are a couple employees that are rude. Most of the time when I come, there is a line. It's in an odd spot in a shopping plaza so the line gets backed up and there's a way for other cars to cut in front of you in the drive thru if you aren't paying attention. read more

Dunkin' - Donuts Near Me - Deerfield Beach, Florida

If you want your simple order ruined and terrible customer service, please come here! They messed up my very simple breakfast sandwich order 3 times!!! Three!!!! Not only were staff members grossly incompetent, they were soooooo goddamn rude. No smile, no hello, no greeting, nothing! They stand there miserable as hell, hating themselves and you. Just an overall miserable experience. Do yourself a favor and go to a different location. 0/10 read more

My 92 year old father had a morning routine to buy breakfast and a "senior" coffee at McDonald's on West Hillsboro. In late November, I read that "participating" Dunkin' franchises were giving out free coffee in Florida as a respite gesture following Hurricane Nicole. I suggested to my father that we try to get him a free Dunkin coffee rather than his usual McDonald's coffee. I'm not a coffee drinker so I didn't want one. Next morning, I drove him to this Dunkin. We walked into the store. Female staff was walking around quickly behind the counter. One stopped briefly to wait on us. Her name tag read "Manager: Fedsia." I asked her if she was participating in the statewide hurricane relief free coffee giveaway. She replied, "no." I turned to my father to ask if he wanted to pay for their coffee. Fedsia decided to walk away from us to resume filling another order. The drive-thru lady walked near us while working on an order. Dad interrupted her and asked to buy a donut. She looked at him like he's crazy and kept walking. Fedsia returned to wait on us. Dad asked Fedsia for a donut. She asked what kind. Dad paused to decide. Fedsia became impatient and suggested, "Glazed?" Dad replied, "Boston cream." She bagged his donut and rang him up for $1.59. She didn't ask if I wanted anything. Their "avocado toast" sandwich appealed to me. However, they seemed so impatient and disinterested that I didn't bother asking for anything else. Dad tried to hand her his debit card. Fedsia told him to insert it into the chip reader. Instead, he put his card back into his wallet because he's hard of hearing so I paid for it. She did not bother giving us the receipt. The next day, we resumed our McDonald's routine. McDonald's is further away from us but their customer service is much better. read more

Can we assign a negative star?!!! So it seems that they read my last review because now at least they acknowledge with a good morning and have a nice day. However they advertise that they open at 5am but they don't serve food until hours later only coffee! Not even bagels like WTF?! read more

This Dunkin store has been remodeled and is a modern store. The store is bright and cheery. The owner and new staff are welcoming and friendly. There is a subway store which shares this location. The doughnuts and bagels are fresh and displayed in a glass counter right in front of the customer. The coffee is always good and fresh. Highly recommend this location. read more

Dunkin' - Maple frosted donut and a dark roast coffee. So good. - Donuts Near Me - Deerfield Beach, Florida

I've been coming to this Dunkin for a while. Needless to say service will fluctuate. Especially during times like these! But I am just absolutely impressed with the service today. I'm not sure of this young man's name or if he is the manager of this location however everything was running so smoothly and you could tell that the products were fresh this morning! Thank you so much for the quick service! read more

I visited September 28. They recently renovated & it looks nicer on the inside. WiFi is offered & it is set up like a bistro. It can be a good place to get work done. They were training a new employee so the service was a slow, but it was fine. I do not get the low score. Expectations are to high. It is a Dunkin Donuts, not a steakhouse. As long as they serve quality coffee, donuts, and muffins they are fine. Ashame a decent DD is located in a sub-par strip mall. Nevertheless, it is a fine establishment. read more

Dunkin' - They were training a new employee & there were seniors inside. I didn't want to take pictures & disturb customers. However, inside is nice. - Donuts Near Me - Deerfield Beach, Florida

Why is this location never open? The last 3 times I've tried to grab a coffee during their posted hours, they've been closed.

Customer service assss and manager can suck a dick too. Like how is it that I wanna get the most important meal of the day and the manager is just complaining. And especially thru the drive through the way they talk to customers is crazy. read more

Just like the only other review (by Tiffany N), I too began coming to this location due to the other Dunkin Donuts on Hillsboro Boulevard (about a mile from this location). It was the other locations horrible service and miserable employees that drove me to come here. I know three stars isn't great but compared to the other location down the road, it's a huge improvement. This location is slow but at least you get a warm greeting once it is your turn. My main complaint though is easily corrected but still inconvenient. Sometimes I order bagel sandwiches for lunch and somehow or another they "ALWAYS" over-cook the meat and sometimes the bagel gets super-hard on the edges which makes me believe they sometimes nuke the sandwich to melt the cheese. Easily corrected if you tell them (every single time you order) to not over-cook the meat and don't nuke the bagel. They always politely oblige. As far as coffee and the obvious other goodies, no issues (it's all as it's supposed to be). Also better than the other location is the cleanliness. Perhaps because they share the free-standing building with a Subway franchise or just have a better group of people willing to clean up the place properly. Whatever the reason, it's a whole lot better than down the road. read more

Friendly. Fast. Clean. Best Dunkin I have been to in awhile. Most Dunkin's have been lacking in service - but this one was better than expected. read more

This place needs to be shut down. Absolutely a disgrace to the Dunkin' Donuts company. Woman just gave me regular coffee on purpose I'm shaking like a leaf we specifically said it in our order and I even gave it back because it said regular on the sticker. She remade it and gave it back to me with regular coffee again read more

Disgusted with the customer service and disrespect I just experienced at this Dunkin location. I simply asked the cashier for a black tea (which apparently only comes hot) and a cup of ice to pour the tea over so it could be iced tea. The cashier and manager both rudely told me no and said that was "against the rules ". FYI you're pushing away customers money by being so rude. They could care less how upset by their tones I was. And said "go ahead to write a yelp review". Unacceptable I will never be going back there!!!!!! read more

Dunkin' - This is the receipt with manager M listed. - Donuts Near Me - Deerfield Beach, Florida

The black girl that works the register is extremely rude... she does not say a word when you pull up to the window... she takes your order in silence, give's your food in silence and I've even see her roll her eyes to me.... One time I heard her talking bad about customers how people are so annoying buying drinks all day long.... And when it's time to go she also don't say a word... I've never felt so uncomfortable at a drive through and she does it every time I go there so it's not a one off.. is it that hard to say thank you, have a nice day... something.... I guess when your miserable you treat customers like trash read more

So. Every time I go to this location I ask for the Vanilla Creme donut. ( At least the last 6 months) every time the manager says we don't have any. Finally I asked when they would have it I get "we don't carry it" I mentioned that it's on the app so it should be available. She said we have to throw some out. Well welcome to the restaurant business. And why doesn't DD have a donation pick up available for 501c3 instead of throwing out food? Kinda wasteful. read more

This is one of the worst Dunkin's I have ever been to. The staff is incompetent and if you are in a rush, don't even think twice about coming here. I have tried numerous times to come to this Dunkin', and the mic is always broken and the workers do not seem to know what they're doing in the slightest. read more

This is by far my new favorite dunkin location. The drive thru Line was wrapped around the building and the line inside was almost to the door but the employees working this morning were on their hustle and made sure every customer received their order in a timely fashion. They were also very polite. One of the best experiences I've ever had at a Dunkin' Donuts. read more

I am relatively new to this area, and I frequent Dunkin no matter where I live. THIS Dunkin is the best Dunkin in Deerfield! My old favorite Dunkin was Wiles & Riverside in Springs, & Southgate in Margate before that. I have not been there in several years, but they set the bar pretty high for various reasons. This location has moved past both. First off, I am a big fan of the new design inside. When I first moved here, the inside was pretty well worn... Always clean, but was in need of a facelift. The new aesthetics are pretty sweet! The food is always made correctly, the employees are always friendly & full of win, the coffee is always Dunkin, but that is not the most important part for me... This is an AWESOME Dunkin because they can (and have) CONSISTENTLY NOT ADDED SUGAR when I clearly ask for: 1. UNSWEETENED Iced Tea 2. UNSWEETENED Iced Coffee with cream ONLY I am often shocked at how many times specific locations just CANNOT GET THIS RIGHT. For the last two years, this has been my go-to Dunkin, & they get it right *every* time. That, and most of the employees rock, and the new look rocks & I never need to worry about the cleanliness (as seems to be an issue in several of the other Dunkins around the area...) So there. read more

So I asked if the almond milk is unsweetened she said I don't know I said well shouldn't you know that I don't drink it I said but you work here the absolute worst no customer service at all never a please or a thank you the absolute worst read more

Been going to Dunkin's in South Florida for years. Almost every day to get an iced coffee. Decided to give this location a try, as it's close to my home. What I witnessed today, was absolutely ridiculous and something I've never dealt with at any other locations in the area. Then again, I've never had issues...at a Dunkin'...especially on a drink order. Not sure what I was expecting when the manager couldn't even look me in the eyes, or say hello, or acknowledge that I was a paying customer, now that I think of it. Anyways, I try to refrain from poor reviews - as I know it is a blow to the location. But this is worth pointing out - the manager here is awful. Terrible attitude, won't greet customers or say "you're welcome" when a thank you is given. Instead, she'll sheepishly hand you your order and then run away because she knows she handed you something you would more than likely return. Strongly would advise against this location until the owner does something about the manager. She needs some serious customer service training. Do yourself a favor and go to Starbucks up the road. They'll treat you much better. ;) read more

Whenever I go to this location I get half assed food and service. I order a bagel toasted with cream cheese. They barely put any cream cheese on one side then mash it together praying that somehow it gets spread on the other side. How long does it take to spread some cream cheese on a bagel? God forbid you get butter! Half of it is completely dry and the other half has maybe a teaspoon of butter on it. They never give you napkins like it's putting a dent in their operating expenses or something. This Dunkin is awful. read more

Dunkin' - Laziness! - Donuts Near Me - Deerfield Beach, Florida

The old man serving coffee hates his life, was miserable and mean . He said everyone is stupid and went on about hating other things too. I mean it's 9:00 at night I get it brother you had a long day but don't take it out on me and my boyfriend . I left him a $3 tip just because I felt sorry for him . They need to have a talk to him about customer service . read more

Perfect DD to stop at if you need a quick drink. After my horrid experience at the other DD on Hillsboro, I made my way here in hope of just one thing-coffee. You don't think a coffee would be too hard to find these days and this DD definitely helped with that mission. Got in the drive thru lane, ordered, paid, received, slurped. Tiffany? Happy. read more

I have been going to this dunkin donuts for 7 months since I moved into the area. I have it a chance because it was the most convenient when I got to work and has drive thru. But honestly I'm so fed up with them that I had to write this review and give my replacement dunkin donuts props for restoring my faith in dd and the area. All I can say is, when 3 out of 5 times they ask you to pull up to bring you out your food and they forget you're waiting out there 7 minutes later, you are bound to get a bit frustrated. Not to mention that 95% of the staff there act like they hate life and they would likely melt if they even cracked a smile. The last draw was today when they asked me to pull up again to bring my food out and I said no since I was the only one in the drive thru at the time. And they got very pissy with me. So much so that one of my wake up wraps was still cold and raw. So that's it. Third strike and I'm done. go to the non drive thru dd across the street from Target near powerline on Hillsboro blvd. they will at least smile and cook your breakfast wrap well (even when you ask for more than one)!! read more

This is the worst Dunkin Donuts I've ever been in....rude manager? and very slow service....I ordered my drinks online and when I arrived one was wrong....after questioning an employee about it I was told the Coolata machine was broken so they gave me a mocha iced coffee instead....I told them I didn't want it and to credit my card....the manager? told me it was the same thing,,,,eventually I got a refund after much eye rolling on her part....obviously the owners don't really care about customer service...won't be going there again. read more

The staff here tries to tackle as many customers as they can at once. I encountered someone who was slightly rude. Think they're just trying to get on with the workload. Their location isn't as busy so the wait isn't long. read more

The property and flow for drive thru is whack... Several entrances/exits not operational. Drive thru is an okay option but confirm your route in/out. Drive thru was fairly efficient so let's keep our fingers crossed and alive... read more

Fast service. Great coffee. Try breakfast everything in menu us good. I am not a fan of donut here but have to accept any kind of drink excellent read more

Dunkin' - Donuts Near Me - Deerfield Beach, Florida

I bought a beyond sausage sandwich and they put regular sausage on it and I am allergic to pork 9/1/20 at 8:10am

I was regrettably forced to return to this location after having the SAME ISSUE over 2 months ago and nothing has changed. Your employee at the drive thru seems to think that it's OK to wear her mask under her chin REGARDLESS of the fact that she is bagging & handling the baked goods (such as muffins/bagels, etc) at her window. I asked her the last time I was there why she wasn't wearing her mask and she told me she didn't have to because the plexiglass was dividing her from the drive thru customers. If someone could please explain to her how contagious diseases work that would be wonderful, because her ignorance is terrifying for someone who is employed in the food service industry. Not only that, she is the face of this location for every drive thru customer you receive. Do you really want your customers questioning the level of importance Dunkin Donuts places on safety? If you guys enforce masks onto the patrons who enter the store, why are you not doing it with your employees who are handling the food we are about to eat? Did you guys post the signs to make yourselves look good or do ya'll actually care about our safety? Let me know. Until then I will be giving my money to the competition and stongly suggesting that my peers do the same. read more