Chain Review Clean - yes Employees - nice, but struggle Food - as expected Dunkin Donuts solid Very busy place, but they need to handle rush better. read more

Location is decent and inside has a good amount of seating. Bathrooms were clean. Visited for the Dunkin side and was disappointed. Staff were fine and drive thru went quick. Got the wake up wrap and it was so small! Should be called a snack wrap not a wake up wrap. Ordered a chia tea and it was lukewarm and not memorable taste wise. Hoped a strawberry glazed donut would hit the spot but it was sad and no flavor. read more

Dunkin Donuts - Wake up wrap, so small. - Donuts Near Me - Keego Harbor, Michigan

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Normal Dunkin Donuts stuff. Coffee is fine. I went 3 stars because it is basically junk food. Coffee is passable. This Dunkin is in a large space. There is nice work space. Various table to work at. Free wifi. Parking right out front. Everything was clean. The service was friendly. Prices are on the lower side, as expected. read more

Dunkin Donuts - a cup of dunkin donuts - Donuts Near Me - Keego Harbor, Michigan

I've had nothing but positive experiences here lately. I do like a good cup of Dunkinss, it is on my list of coffee shops that I frequent. I have been ordering iced coffee on the regular for the last few years. This place has been reliable. They are open early and usually stay open later, so you can rely on them all times of the day. We usually just get beverages, but their food has been good. This is one of many regular coffee spots. read more

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Worst location to visit. I recently visited this location and I've had the worst customer service experience one can possibly give at a business. From messing up the order, being short on supplies, to not issuing a refund. Then having to deal with a rude owner with a bad attitude insulting his customers. This is not a place a customer should be or treated. Better options everywhere else. read more

We came to grab something sweet. It was 30 minutes before closing and the guy asked how could he help us just to say he doesn't have anything we are asking for. We asked what does he have. He said " We have nothing " horrible service. Just say you are closing early instead of making us go through a list of items. 0/10 would not recommend read more

This place is brand new- just opened a few weeks ago. It's very clean has a nice large layout with many seating areas. It also houses 2 conferences rooms through reservations. Ordered a breakfast sandwich, donuts and coffee. The sandwich was great, donut selection plentiful and the coffee was hot. The staff is friendly and helpful as well. read more

sometime in the last 4 months or so this Dunkin' Donuts must be under new ownership. It is 100% improved. I only buy donuts there but there are low to no wait times and the donuts are always stocked. The entire employee crew is also revamped and I can tell they care. I would definitely recommend retrying this Dunkin' donut if you had a bad experience in the past. read more

This is by far the worst Dunkin Donuts I have ever purchased from. I have stopped here several times on way to shopping at other establishments for what I hoped would be a quick cup of coffee and what I have seen on three occasions now is horribly slow service at the walk up counter. The quality/taste of the coffee and donuts are what you would expect from any other Dunkin Donuts but the slow service sets them apart from any other Dunkin Donuts I have stopped at. From what I can tell they have prioritized their efforts solely on the drive through to where they ignore the walk ins for literally minutes before waiting on you while not even acknowledging you and saying we will be with you shortly. This establishment should be avoided and only go here if you have time to spare and don't mind what could be a long wait. read more

After being lied to at the Waterford Dunkin donuts, I called the Keego Harbor Dunkin donuts the night before Christmas and asked if I could place a donut order for Christmas Morning. I was told of course, I was treated so kindly and respectively! I was treated just was kindly when I came in to get my order, of which was ready for me! The dining room is open with friendly faces ready to greet and wait on customers! I will NEVER go to the Waterford Dunkiin Donuts again despite living 2 min from them! Will not take any door dash nor grub orders for their store either! This store has GREAT customer service and let me add, their donuts are FRESH!!!!!!!! Thank you very much for helping to make our morning great and for volunteering to work on Christmas morning~ read more

1st visit to the new Dunkin'/Baskin in town. Not impressed Sunday morning 1/2 the donut bins empty. Waited for 10 minutes after placing our order just for an iced tea and 2 donuts. Kids had a coupon for Sundaes which showed 2 scoop Sundae employee said they were only good for 1 scoop. Then proceeded to mix up the toppings on the 2. Finally go to sit down and all the chairs in in the lobby are still up and food all over the one booth area that was down. Wont be coming back. read more

Dunkin Donuts - a dirty couch and table - Donuts Near Me - Keego Harbor, Michigan

Worst donuts I ever had. I bought four jelly donuts at 3pm today....not only were they dry, there wasn't ANY jelly in them. I'll never stop in here again. BOSCO'S ACROSS THE STREET ARE 10X BETTER & BIGGER! read more

Dunkin Donuts - a half eaten donut - Donuts Near Me - Keego Harbor, Michigan

This Dunkin Donuts is the absolute worst ever! The lady who took my order was so rude and rushing me during my order. The customer service was horrible, the worst I've ever seen. When I pulled to the window two of the workers were arguing in the store and not making any of my drinks or food. I've been to this Dunkin twice and I will never go again. So disrespectful and horrible service. read more

Consistently sucks, terrible wait times and service, out of everything, and I ultimately do not recommend to anyone.

Best friendly Service. Always pleasant cheerful people. Lots of Samples. Coffee is always Hott they are so Sweet and friendly. THIS PLACE IS HUGE. GREAT FOR MEETING S. NICE LANDLORDS read more

I gave so many chances like seriously 5 and every time was something. Today was the last time tho, went to the drive thru only one car in front of me. Finished ordering I pull forward and I get told just a second. The car in front of me pays and drives off and still no one. I pull to the window and no one. When I have actually gotten my order the staff has never been friendly. Don't work mornings if your not a morning person. This location is so new I'm so sad that it will be another closed business in Keego read more

Geez, this is a horrible Dunkin'!!! Not as bad as some others, but so very slowwwwww and they often get the orders wrong. Very high turnover at the store too. I'm giving it an extra star because it has a nice spacious seating area (with reserved-area seating for all your professional Dunkin' meetings). Staff are pretty incompetent though, and their bedside manner can use some serious work. read more

It's been going down hill. In the beginning it seemed ok, but omg!!! Never any cones, they always are so skimpy on giving you ice cream. One girl that works there was in her car smoking on her phone. Like hey why don't you make some waffle cones or clean the place. The staff is turtle slow actually a turtle is faster. They need new staff horrible horrible horrible. read more

Walk in with my family. First time there. Celebrating my sons concert performance. Things started out okay until I realized they made my ice cream cone with no gloves. I look over, and the other worker LAID MY SONS SPRINKLED ICE CREAM CONE (half way filled with ice cream) ON THE LEDGE while she digs through the chocolate to get another scoop WITH NO GLOVES! I said, excuse me, you laid his cone on the ledge where you bend your body over to get ice cream.. I don't want that. 'No more sprinkles cones' she says... I said, I don't care... please replace with a dipped chocolate cone. She broke the cone while pulling it apart from the other cone... gave it to my son with half the cone missing. My experience today at Baskin Robins was so terrible. I paid for the items in an effort not to waste, but I am disgusted and sick to my stomach. read more

Do not recommend this place I took my mom there They started by rushing us to order then when we ordered they messed the whole order up then when we got home I bit into the donut it had little white bugs inside honestly they need to shut this place down read more

New little ice cream shop in Keego. Been there maybe 4-5 times in the short time it has been open. Of those times have had some sort of problem half the time. First issue walked in and asked for a chocolate shake made with vanilla ice cream. The worker looked at me like I had two heads and said, "we don't do that". You're an ice cream shop that won't make a shake?? You don't have chocolate sauce? Then last night took the kiddies up for a treat, first kid asked for cotton candy ice cream, they were out. OK weird flavor I get it, then mint chip, nope out of that too. How can you be out of mint chip? Really? I wonder how long they will last at this rate. read more

Every time I come (usually the drive through) the staff is very polite. Twice I've been in they were understaffed, the person in really worked hard and apologized. Hopefully they get this taken care of. I will continue to come for the good service! Also they mail out some pretty good coupons! read more

Alternative options : Dairy Queen, right across the street. Bosco's, local place with food and coffee. Tim Hortons if you're in a quick fix Cool Jack's, local place that sells handmade ice cream and treats from local suppliers. Ellen's, local place for food, coffee and pastries and treats. There is even a McDonald's down the street if you're in a quick fix, but this place, I beg you not to visit. My family wanted to take our daughter for ice cream as a desert on the night of Father's day. We looked up the hours and they were to close at 11pm. We rose our bikes there and arrived at 9:59. We walked in and instead of a welcome or even a hello, we were told the store closes at 10pm and we need to leave. They were all cleaned up and ready to get out of there so they would not make an ice cream for our daughter, therefore we had to leave with a sobbing child. I am very disappointed that this store has employees working here that are so lazy that they do not encourage more business, but instead turn it away and lose future sales. This store needs to re-evaluate their employees if they do not want to continue to lose customers because they are stealing their paychecks if they are not working. read more

Usually somewhat fast and decent but I ordered a bacon egg and cheese sandwich today and the egg was cold af in the middle. Either they didn't Microwave it long enough or it was still frozen, either way, that's a health hazard. Consuming undercooked foods, especially eggs, is just welcoming food poisoning. Please, Make sure your sandwiches are hot before serving them. read more

This Dunkin had the potential to be an incredible location but it definitely falls flat. Here are some of the things I've picked up on: 1. The conference rooms they offer to rent? $35 an hour!! Are you kidding me? Who in their right mind would pay that much in Keego? 2. The sandwich and bagels are ALWAYS burnt when served. I've yet to order something that didn't come out charred and crunchy. 3. The workers have little professionalism. They constantly shout across the restaurant to one another, joke around wayy too loud, and overall ruin the atmosphere for anyone there to study or get work done. 4. The hours don't actually follow what's posted online. Somedays they close at 10 pm, sometimes at 9 pm, makes it really tough to make plans with friends or family late at night here. 5. The restaurant is always unbelievably cold- I'm talking winter jacket in the summer cold. I've asked twice for the ac to be turned down (along with other customers I've seen ask) and the workers always say that the restaurant is in fact too HOT. Ummm what? After giving them numerous tries to change my opinion over numerous visits, I officially give up on this location. You're much better off giving your hard earned money to Tim Hortons down the street. read more

It's such a bummer that at such a brand new location the staff is so rude. Almost every time I go there. Looks like Tim Hortons for the win.

Called early in the day to check availability on a flavor of ice cream and if I could order it ahead of time but she told me no that we would have it later on. Wouldn't you know it when I got there they were completely out. Second time I've gone there to crap attitudes and I will be telling everyone to avoid this location at all costs. Terrible management. read more

The worst Dunkin / Baskin Robbins you will ever ever go to . DO NOT WASTE YOUR TIME. EVERY SINGLE TIME I HAVE GONE TO THEM THEY DO NOT HAVE ANY ICE CREAM FLAVORS LEFT. I went 10 times and they never ever have regular flavors like mint chocolate chip or cookies and cream. It's horrible. I took my kids several times just to be disappointed. Doesn't matter what time you go it could be at noon or 5 pm. I asked the staff what the issue is and they just laugh and agree with me . It's unbelievable !!! My husband didn't believe me so he went bc he wanted mint choc chip and of course THEY DID NOT HAVE ANY. He was in shock that I was even right bc I told him do not waste your time. The bagels are disgusting, sandwiches horrible !!!! I will never EVER go there again . Please please do not waste your time . This place is truly a sad story. Had so much potential. I don't even leave reviews often but after going 10x I had to . I wish I could speak to the owner. I can't stress enough how bad it is. read more

Happy to get a cup of coffee in Keego with almond milk but it was so cold I had to microwave it. Really disappointed to order a hot coffee but get one that seemed like the burner was shut off an hour ago. read more

This place was absolutely disgusting. I walk in and there is literally one other customer in front of me and 2 people working. The man that was working took about 20 minutes to scoop the ice cream into a cup and figure out how to squirt caramel syrup on top of it. After the woman in front of me got her ice cream, it took BOTH workers to ring her up at the register. Finally, the man comes over to me and all I order is a single scoop with Oreos. The man put a measly 4 pieces of crushed Oreos on the top and then proceeded to charge me for a topping. If you think the service was bad, the food was even worse. Most of the ice creams in there were freezer burnt, and just when I thought I had steered clear of the freezer burn in the ice cream I chose, I bit into it and ran into a block of ice. On top of that, the 4 measly Oreo pieces were stale, as was the cone. So, I waited 25 minutes and paid $4.19 for a freezer burnt scoop of ice cream on a stale cone topped with 4 stale Oreo pieces (4 pieces=a single Oreo). read more

they don't even got donuts. donuts man. and they never answer there phone 10/10 don't recommend.

I was disappointed with the lack of friendly customer service. The older lady who works the counter does not need to interact with the public; wrong attitude and a lack of interpersonal skills. The dozen of donuts that I got this morning were ALL STALE! I was embarrassed when a staff member of mine made a comment about the donuts being "hard." I attempted to contact the manager by phone, but could never get through. Apparently, he had turned off his "cell" phone! The manager also needs to re-train his employees in rendering better customer service, and he needs to be trained in "quality control." Andrew Sperling read more