pretty great service and food. only thing, if you talk s*** about the customers at least close the window or lower your voice... not cool.

Made the effort to come before they closed, made it 10 min before closing time, all lights were on, door open and drive thru all lite up. Go inside to only be turned away. It's just going to be another business in Radcliff that's going to close the door soon. Apparently by looking at the other reviews of this establishment I am not the only unsatisfied customer. Duncan is a great product and I like their coffees so I made a special trip. If you want like a real drink go ahead and get one seriously, somewhere else. read more

I went in to Dunkin nearly a week ago. Placed an order, they took payment and THEN proceeded to tell me they DID NOT have milk or creamer and could not make my drink. They made "something" anyway and it tasted like muddy coffee water. I was not going to drink that so I went back in to get a different one. The employees said they didn't have anything to make the drink. I asked for something different and they said no, I asked for a refund they delayed they couldn't, asked for a gift card and they said they couldn't. They just threw their hands up in the air like "what do you want me to do?" Oh, and I had to leave the crap drink. Wasn't taking it anyway but ok. No product, no refund, no gift card, and after nearly a week waiting for the owner to call me, waiting to hear from Dunkin corporate, NOTHING FROM DUNKIN. Questionable business practices here y'all. Stay away from Dunkin. read more

Spent 30 mins waiting in drive thru for my mobile order to have it incorrect! 20 mins in came to window and asked what my order was to them be told they don't have bacon. To getting my food and waiting another 10 mins for a drink that wasn't mine! This isn't the first time they are bad! But it's my last time going there read more

Everytime I've been here my order is incorrect. Like today I ordered 2 coffees, donuts, a bagel, and 2 orders of bagel bites. I get there he hands me coffees and no food so I had to tell him I had food, which then I waited half an hour and only get handed 1 order of bagel bites and a bagel. And my bagel is burnt black. Highly recommend staying away from this place read more

Dunkin’ Donuts - Bagel - Donuts Near Me - Radcliff, Kentucky

Unbelievable! Spent $10 on donuts and instead of putting in a box they were stuffed into a bag...all chocolate glazing smeared on the paper...looked nasty! Girl (Sajan) left after taking my order to help someone at the drive thru before completing my transaction! I stood and waited for her to finish with them to complete my order... then just stuff everything in a bag! Very slow and understaffed but not even busy! No excuse!!! read more

Loving this new dunkin! It's clean inside, the workers are very welcoming and the drinks are always yummy

Everytime I go my coffee is either to strong or way to sweet. I have to drive to the other dunkin across town just for a good coffee. I know they are trying but also please make it right for the customer instead of getting upset for a coffee they paid for. Also please put the donuts with sprinkles or designs in a box not a bag. My son was so excited for the Star-Spangled Banner donut and they stuffed it in a bag. read more

I ask for no custard filling and I get it every time! This is the 3rd time. I ask for bream and specifically ask for no custard! This is 3rd time! I'm going back to Starbucks! read more

I go to this dunkin pretty often bc I live so close but I'd rather make the drive a to etown at this point. The workers are always kind but seem to have no idea what's going on half the time. They either forget something from my order or my coffee is just awful. Today I got a hot latte and by the time I made it to the window it was literally cold and I didn't even drink it. Not to mention every time I go I'm always waiting a long time no matter the amount of ppl in line! read more

Due to their kind and welcoming service I have tried to give this place the benefit of the doubt many times. It is a clean and tidy interior. However I have rarely ever had an actual "good" coffee here yet. The wait is unusually long. They have messed up our orders very consistently to the point where we will assume that it is already messed up before we received our drinks. They mixed our orders with others and sometimes don't even know we have placed an order. Our coffees are noticeably very bitter, and if we request a hot coffee it is usually lukewarm if not cold. Extremely, consistently incorrect. read more

I get they're likely understaffed, but I placed a mobile drive-thru order at 12:48pm and didn't get it until, 1:20pm. I got a simple medium refresher and a 3-pack order of mini donuts. C'mon, 20 minutes waiting in the drive-thru line! The woman at the window/speaker I get was stressed, but her tone of voice was sassy when I was trying to be understanding. Won't be going back to this location. read more

Customer service was good and everybody was very sweet. But all the drinks I tasted were bitter asf. Maybe I'm use to Starbucks sorry..

I have tried bagels from this place twice now and each time they have been as hard as rocks. Very disappointing.

First time at location. Was excited to try but never again. Awful service, wasn't even given the luxury of being acknowledged or looked at.

absolutely hate this dunkin. idk why it's still in business if i'm being completely honest. every time i come up here i get a medium original blend coffee with 3 cream 3 sugars 3 carmel, one of the simplest drinks i've ever heard... well it's always made wrong. today i went through the drive thru before work and ordered the same exact drink i always get and it was just black coffee there was no sugar bo caramel and maybe half a pump of cream in it.. smh.. i've never been to a coffee place that the works don't know hot to make a regular orig blend coffee with just pumps in it. please either shut down or train your employees better because clearly no one in there can make a coffee to save their lives. read more