The service is so bad, it clearly looks like they hate their job nine out of 10 times when I go there employees don't smile or thank you. Wouldn't be surprised if they did something to your food because they felt they didn't like you or their job. read more

35 minutes to get 6 donuts + 1regular coffee. We were shorted one donut, and of the five we did get one was a flavor filling we didn't order. After 20 minutes of waiting with others for the coffee, they realized urn was empty and nobody had started a new one. First and last visit. read more

Waited about 5 minutes for a box of Joe...didn't really have much else but it was clean and busy. The coffee was excellent, just the more than expected wait time takes a star away. Haven't tried their donuts. read more

Normally not the type of person who leaves reviews, i've worked in food service so i'm understanding that it won't always be perfect. & I really love dunkin but today y'all did me dirty, Coffee, bomb. But the food not so great. But again i understand mistakes happen & I hope you guys have a great day & can do better tomorrow! read more

Dunkin' - Burnt Wake-Up Wrap - Egg & Cheese Soggy Hash Browns - Donuts Near Me - Duluth, Minnesota

I'm reviewing this place as it pertains to working there. If you are looking for a job, this isn't the place you want to work. The management leaves something to be desired, as they overwork employees, set employees up to fail, don't listen, and have a general lack of compassion, and common sense. ​Employees don't get breaks. If you are a closer good luck working your 4/5- close completely by yourself, with NO help, and still required to keep the lobby open to customers, even though there are MAJOR safety issues including no working store phone, no panic buttons, a drive thru window that's busted, and no outside lights after 8pm(Good luck, and be careful taking out the trash or walking to your car). Also they don't care that they are BREAKING THE LAW when they leave people on shifts with no acting manager, and NOBODY is serv safe certified. But God forbid you try to talk to them about things. You get the general cookie cutter response, and NOTHING happens. And if you speak up good luck. Because every little thing you've done wrong they will write you up for it because the GM got mad you called her out, so she gets back at you by dragging you through the mud even though you've done everything shes ever asked of you, and has gone above and beyond, making sure things are getting done and done properly. On the other hand other employees who have had the same infractions and should have been written up they get off Scott free, which is completely unfair, and wrong. ​Other reasons to not work here, is the base pay is terrible. New employees barely make $12/hour which I guess is fine if your a highschooler looking for a little extra cash, but as an actual adult trying to make a living, you can't off of that. Don't get me started on benefits. There are little to no benefit options​ for you unless you work there for over a year, and even then it's terrible insurance, that dosent even really work because it's the bare minimum coverage but still having you pay almost $200/month for it. There are a few other small reasons that Dunkin is a terrible place to work, like the fact that they don't give you any sort of uniform. You have to buy everything yourself, with the exception of maybe you get lucky and they give you a hat and name tag. ​Also good luck getting hours. Their "full time" means barely getting 28 hours/week with maybe getting a few extra hours in the summer months, but that's it. Dunkin is literally the Cheapest company I've ever worked for, even though they are one of the most wealthiest companies in America! There is a way to watch your finances properly, without screwing over your employees, but Dunkin sure hasn't figured that out yet. DEFINITELY DO NOT WORK HERE!! (Unless your SUPER Desperate,which does happen, but just be aware of what you are getting into, espically with the duluth/superior dunkin franchise) *Also DO NOT order food from the Duluth Dunkin on Central Entrance. Their sandwich station and ovens are disgusting because it dosent get cleaned properly. (Literal mold in the cold wells of the sandwich station) They will also literally leave food out all day to let dust and dirt get on everything, along with nothing ever being covered. There is also cross contamination 24/7 because nobody cares about how things are cleaned/stored/or cooked, or even possible allergens, because with the exception of the GM and maybe 1 other person nobody is Servesafe certified. read more

The attitudes and the lack of service from the employees is atrocious. I will go to Starbucks and Caribou from now on. An hour wait for my order and they still get it wrong. This is the second time. I got the Bacon bagel instead of the Bacon corrisant. read more

Thought I learned my lesson with this place...every time I come here which is rare bc most of the time the wait is 30 min for a drink...but this time just pissed me off. They don't even try to figure it out. It's not even that busy. I worked at Starbucks for 3+ years with constant changes and not always a full staff so u get it. They told me at the window they only had "3 people" and I'm just wondering how hard it could be to have a 3 man crew at 1pm in the afternoon? Get it together!! Clearly a management issue read more

My husband and I stopped by to get the $6 meal deal. Our drinks were some of the best we've had, our food delicious and toasted just right, and the young lady that brought us our order was super sweet and nice. Highly recommend this location! read more

Dunkin' - Iced coffee, half decaf, toasted white chocolate - Donuts Near Me - Duluth, Minnesota

If you go here you are a weird person cause if you have ever gone here you probably should know that they are always scamming you or making your food wrong don't all the drinks taste like piss and the food is the size of a walnut DON'T GO HERE. read more

To start off I went to the drive through sat there no one came and helped me. I went inside and had to yell 5 times before someone came to help me. The service was genuinely terrible the lady who helped me was very rude and should be fired. then she filled my drink with all ice and when I asked for less ice she rolled her eyes. This is your job do it right. Dunkin will NOT be seeing me for quite a long time terrible read more

worst Dunkin ever! screwed up on my order twice and employees were extremely rude. DO NOT GO THERE I REPEAT DO NOT GO THERE

My friend and I placed mobile orders here, which both included food and drink. We really didn't mind the short wait for our orders, but the staff went above and beyond to be accommodating and gave us a gift card for the wait. Despite seeming stressed, they were all so kind. read more

These poor girls. Whoever runs this place needs to figure out how to hire more people. I mobile ordered and came inside because there was a line of cars wrapped around the building. After waiting 30 minutes I cancelled my order because they were so behind. Their managers weren't answering the phone and there were three girls trying to tackle like 50 orders. I was getting anxious just watching, if I were them I would have walked out. Do better for your employees! read more

I'm a newish customer. What I mean by that is I work close, and I love soft tasty donuts, but I go in at 8 pm. I went through drive-through. I had ordered a coffee and want some donuts. I asked the kid with long blonde hair. I'll take 2 chocolate sprinkles guy apologizes, saying they're out or can not sell me any donuts because they're about to close. When the door and the online say otherwise. I don't care if you're closing in a couple of minutes or a half hour. The doors are still open, and the sign outside says "Dunkin Donuts." If you're not going to serve donuts, then close the doors at 7, 6, or 5 o'clock. I totally understand you'd like to go home. I get it, but my day is just starting. If the person closing doesn't do their job and help ALL customers while the doors are open then why would you have them doing a poor job. Kwik Trip it is. There I get free coffee amongst other food. Soon, A.I. will be doing these jobs with pure effectiveness and precision. read more

Horrible!! Dried up donuts!! No customer service whatsoever. The attitude of "herd them in herd them out". REALLY disappointed in my whole experience here. It has been along long time since I've seen a Dunkin Donuts so I was excited and it was such a letdown. When I went to the one by my house (Puyallup, WA) all the time it was great! Always so courtesy and wonderful service! Miss that kind of caring attitude. read more

Ordered delivery 3 times this morning. Order 1. My coffee was spilt everywhere, my food was soaked, and the delivery guy let it leak all over the floor of my art gallery, the white bag was obviously soaked with brown coffee. Order 2. I reorder my coffee and food. Food was fine, my coffee however, there was no coffee. Just got water and vanilla creamer. 3. I reordered just the coffee since the food was edible. Coffee came, same as last time, just hot water and vanilla cream. Since I haven't had my coffee, I got even more angry and when I tried to call to tell them what happened I was hung up on. read more

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i was already having a bad day cause of the snow needing to cheer myself up. i order my usual latte. i pull up to the window and the employees decide it would be hilarious to take a big ole swig out of my drink. straight up nasty. not even the worst part. looking at my half filled cup that they probably stuck their dirty ah fingers in to mix together. there's also a lipstick stain on my cup. lipstick looked like she found on the clearance rack at dollar tree. anyways will never be going there again. read more

Super friendly staff, easiest drive thru Dunkin i've been to. All around great experience!

For being a Dunkin DONUTs... they sure are stingy with the frosting... I go here quite frequently and Every. Single. Time. I order a donut with my coffee.. this is what I get. The frosting is so thin you can see through it in some areas. I would rather drive 15 mins to the superior location than have this. Disappointing. read more

Dunkin' - Donut - Donuts Near Me - Duluth, Minnesota

It has a drive through, which is nice on those colder days. Coffee is usually not terrible. Decent seating area. Cramped parking space

Low key had a great sandwich and coffee here. Also what was super cool to see is the whole crew was female which is something you never see! Great place, friendly staff, great food! read more

As a chain coffee shop, the bar is already set pretty low. Nevertheless, the workers here blew me away with how bad they can mess up an order. read more

The drive thru experience was the worst experience ever. They were very rude and would not give us time to order. I would not recommend this dunkin especially because the workers were not respectful. read more

To sum it up... America does not run on Dunkin'...it's runs FROM Dunkin. Stopped in for a tranquil Saturday afternoon pick me up coffee. With some buddies. Well, it picked me up all right. Picked me up and shook me like a chew toy. To start I opened up my hash browns and set them in my mouth only to be filled with the taste of a pile of burnt plastic mush that has sat freezer burnt in a 1972 GM freezer for 2 years. Managing to push onward, I open up my delicious looking avocado toast. Unlucky for me, it was a deception. It tasted like a workers salty foot that had been stomped on the floor. Disappointed, I began to move into my iced late. Taste was IGHT, however just when I thought it could not get any worse, I was met with the sensation of a damp cold puddle on my crotch. The lid was Unfunctional, yet remaining completely on, leaking sticky coffee and cold foam. Everyone in the car met the same fate. ALL at the same time; seemed to be set up if you ask me. I am now sitting in my car writing this review as I watch my coffee leak and my seat absorb and expand with the liquid inside. I would not recommmed coming to this establishment unless you want your day RUINED, friends SAD, crotch WET, tummy ACHING, and life SHORTENED. read more

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Came here mid morning to buy the most commonly sold donuts and they had none. Just the weird and bizarre ones that nobody eats. This isn't the first time at this one at this location or several others they have either had no Donuts or any regular ones. Renaming the place "Dunkin NO Donuts" read more

This was the first time I had ever tried Dunkin and will quite likely be the last. I went hear reluctantly with a couple of buddies because they both really like Dunkin coffee for some ungodly reason. When I walked in, the set up immediately reminded me of a fast food place. Like a McDonald's. Eww. I like coffee shops to be cozy and comfortable like independant shops, Caribou Coffee or Dunn Bros. This had the whole new modernized look to it which isnt an appealing atmosphere. I wasn't sure what to order so I got a French Vanilla Cold Press. The coffee tasted so disgusting. It did not taste like French Vanilla. It tasted fake, cheap and like liquified plastic. I somehow managed to stomach it but ended up getting the worst stomach ache ever after words. I mean come on, I'm a barista and drink multiple cups of coffee all day and never had anything this fake that made me nausous. They had a happy hour so I only paid less then $2 for my drink; which is exactly what it tasted like, a $1 coffee. I will never drink Dunkin again. What a disgrace to the coffee world and the poor beans used there. read more

I love dunkin' portion sizes way better than any other coffee place here in Duluth, however, they really lack the ability to mix the same drink twice. I often see the same people working when I go in the mornings and many of my drinks have either been too black or too sweet, there is only a few random ones that taste just the way I want. But it is also a fast food place so I don't expect them to be coffee experts! read more

Incredibly dry donuts, almost inedible i feel bad wasting food but I don't like paying for garbage and drinks that are like a little over half full. unbelievable read more

My boyfriend and I dropped by today and were interested in this place because it is a new business in Duluth. Now, I've been to a few Dunkin Donuts before and I have to say that I was less then impressed with this one. First, I was greeted by a cashier that seemed friendly enough and took our orders. Then I went to go sit down and find a seat. There is an old saying that you can not expect much from people working at fast food chains these days and I am starting to believe that it is true. I went to sit down and find a table and there were food remains at 3 out of four of the tables that I had looked at to sit down. I was kind of surprised to see this because newer establishments usually take more pride in keeping their place clean. The place was very slow too which made it even worse that the tables were dirty. My number was called so I went up to get our drinks. I was handed my drink by a girl with no smile. I smiled at her and thanked her for the drink. The look on her face got worse and she gave me a look like I was an idiot. I guess she thought that it was more important to talk about trick or treating with co/workers then to smile or thank the guest. I'm pretty sure I also heard the F word come out of the back of the restaurant a few times during my visit to this place too. Now there were a lot of younger kids working at this particular location. I know the younger generation is getting more and more disrespectful, however it really appropriate to be using profanity at work though? What happened to the days of good customer service?To make things worse, this is a donut shop. I like to think of a donut shop as a place that a parent would bring their child as a special treat.I wouldn't bring a child into this establishment with that kind of behavior, Now onto the drink. My chocolate coolatta was a little on the watery side. I ordered the one with coffee in it and I could not taste the coffee in it. Maybe they were so busy talking about trick or treat that they forgot to put the coffee in the drink. Anyhow, I'm not impressed with this DD location. I might have just caught them on an off day. Next time I will try something else. read more

Went there and ordered a drink. Made it wrong. I asked respectfully if they could make it different, or get a different drink. Couldn't get a refund or receipt. The window was then closed on me. Would not recommend this location. read more

Worst coffee place ever. I love dunkin and they're coffee but this specific dunkin sucks. I've given them many many chances since I live very close to them and every single time the coffee turns out either plain sugar or way too much coffee and even when you order a donut or hashbrowns they make you pull up and you have to wait for 20 minutes for a thing of hashbrowns. Their manager runs around the store like a chicken with its head cut off, all of the employees are 16 and In high school and are rude and don't care. They really need to do something about this one on central entrance. read more

Every time I've been to this Dunkin', my order has been messed up. The most recent instance of this was when I placed a mobile order of a drink, sandwich, and donut. I received the wrong drink and no donut. The wait times have also been extremely long, even when it isn't very busy. I really wish I could come here regularly, especially since this is the only Dunkin' location near me, however if the service is going to be this inconsistent, I can't do it. read more

Generally good service but you could never get them to answer the phone and they run outta doughnuts before 2pm calling it the end of their day when their open for another 4 hours read more

LOVE DUNKIN'. So glad they r here in Duluth. Good doughnuts, and a always nice staff!!

Look I like their iced coffee but ever time I order one they always put in solid suger, even though i ask for liquid suger because it mixes better. There should be a policy that cold coffees get liquid suger because solid suger does not melt in cold coffeee and your just drinking up suger grains with your coffee. read more

Just went there this morning and again price was way different. ?? And my coffee was basically water- nothing like I ordered and of course I was heading to work and could not go back. Not sure what's going on lately. read more

This is my second time ordering at this place. The first time I had placed an online order and when we got there to pick it up, they only had 3 of the 7 items I ordered and then proceeded to tell me that they ran out of everything else. Never got my money back for the items I ordered and didn't get. Then my current experience, I walked in and told them it was my birthday but I couldn't get the app to work for my free drink and the girl was like "yea there's nothing we can do." So I just paid for the order because it was already placed anyway. Then I proceeded to watch the girl at the window talk to a little old man trying to pick up his mobile order and she yelled at him "oh, it's an online order?! why didn't you just say that!" and then slammed the window shut and shook her head and rolled her eyes at her coworkers. Was not a pleasant experience. Workers are rude and unhelpful. Will NOT be ordering here again. read more

Terrible service, rude employees, something needs to change. This is not okay and very unimpressive. I asked a simple request and heard the employees mocking me, this ruined my day and was very upset that my experience at this Dunkin' is never positive. The manger needs to take responsibility for the terrible attitude and rudeness of the people working there. read more

I love the coffee here, but what a horrible place. The people who work here have one qualification for their employment: they just have to be rude. Gave us only half our order in the drivethrough, and we didn't realize it until we got home. The next day, we stopped there to let them know so they could make it right. The guy was so rude! Never considered fixing the situation and accused me of taking up space in the drivethrough. They got away with $12 worth of our order, and what can we do about it? Terrible! read more

Stopped in with my 15 year old one morning was greeted by friendly cashier who took our order Kaylee ordered a vanilla bean cold coffee drink she said was amazing! Her donut was great as well. My coffee was perfect! It was very busy and our table was clean! read more