I placed an order on 5-17-26 at 7am. The reason I did this, is because I live almost an hour and 30 mins away. I knew I would be in town that afternoon, so I ordered my donuts TO ENSURE that i would get what my family wanted. They are ALWAYS sold out of our flavors. I arrived at the drive thru, gave my name and was told to pull around. Once I arrived at the window, the girl told me they didn't have an order ready with my name. I said well, I have it on the app, it's right here. I showed her my phone. She then proceeded to tell me, THEY THREW MY DONUTS AWAY!!!! I'm sorry, WHAT?!?!? "You didn't come get them in a timely manner and it's company policy, to throw them away." So donuts THAT I ALREADY PAID FOR, were threw away because I didn't show up when you thought I should? Cars were piling up at this point, so I went inside. I told her WHY I ordered so early. I was even told by an employee to get what I wanted, I had to be there super early, during a previous encounter at the same store! I was THEN told, to leave my name and number for the manager to call me, after I asked for her number. She never did. I then tried to get the donuts I ordered, yet ALL OF THEM were sold out, except for ONE! PRECISELY why I ordered so early! read more

Dunkin' - Donuts Near Me - Fayetteville, West Virginia

They discontinued the lemon filled donut. Why that was the best you could not keep them in the store they did so well. I ended up getting the jelly filled donut, I'm not a fan. It was super sweet and the donut was old and dry nit good at all. My friend wanted a glazed donut but they didn't have any of those either. This place has gone down hill don't waste your money. read more

This location never ever disappoints. I have been visiting this location probably since they opened. I have gotten different drinks and a hand full of food items from this location alone and I've never been disappointed. Love them. Will always be a customer as long as they're open! read more

Dunkin' - Butter pecan iced coffee with cream and sugar - Donuts Near Me - Fayetteville, West Virginia

Worst location I have ever been to. Plenty of staff and still took 20 minutes to complete order, sourdough sandwich. Go across the street for breakfast instead of DD. read more

Extremely nice workers and fast service! My Vanilla Iced Latte was delicious. Thank you, Dunkin! read more

Dunkin' - a hand holding a cup of iced coffee - Donuts Near Me - Fayetteville, West Virginia

I ordered a Carmel craze latte. They didn't have any whip cream so the girl suggested just ordering a regular Carmel latte since it's the same thing, .50 less. My latte was DELICIOUS. We also ordered a Carmel cappuccino and it was very good too! It was 11.50 for two drinks which is pretty steep. But it was good, so will return. read more

THIS PLACE DESERVES ZERO STARS A 40 MINUTE WAIT FOR A BOX OF JOE!!! The man at the register is wiping his face then putting his hands INTO people cups. YES THE INSIDE OF CUPS. As I write this the manager issued a refund so she was a trying. read more

The cashier was nice but the frozen caramel coffee was terrible no caramel in it and it tasted awful!! Well on the bright side the managers special donuts were good!!! read more

I visited this Dunkin' Doughnuts for the last time this morning. The female employee (long blondish brown hair) who took my order was offensively unfriendly, aloof and disengaged. She put my order in a bag and walked away without even thanking me. The prices here are outrageous and the quality of the doughnuts and bagels is only mediocre. The cinnamon/raisin bagel for which I paid $3.29 had only four raisins in it and barely a trace of cinnamon. The lady ahead of me at the counter was charged a ridiculous $2.89 for a 20 oz bottle of Mountain Dew. The price for just six doughnuts is $7.39. Panera Bread can be somewhat expensive but at least there, you'll find pleasant, smiling employees and much better food. I could contact the owner's office and complain, but I'm sure the experience I endured here meets or exceeds the owner's (Greg Darby) standards. read more

Went at 5pm jan 9th and they were out of everything. Absolutely ridiculous how low stock they have. Also ZERO people wearing a mask at dunkin and subway. Unacceptable. read more

Best donuts! They have a limited edition s'mores donut that is fantastic! It's stuffed with the marshmallow fluff and is just super good! They have another donut that is stuffed with cake batter mix which is good but a little too sweet for me. And of course they have all the originals like glaze, blueberry and chocolate. Another good feature is that it is a drive thru so you can get them to go if you're in a hurry read more

Dunkin' - a variety of donuts in a box - Donuts Near Me - Fayetteville, West Virginia

the staff was friendly, but the service was lacking. we waited 20 minutes for our order just to find out they forgot about us when we were one of only three people inside. once we left, we realized they forgot part of it. read more

I don't even know how to write this. The employees were some of the most unprofessional teenagers i've ever seen. All they did was sit on their phones taking about their relationships in the back and it took forever to get any kind of service. And when we did get it, our order was wrong. Their family came in and they talked to them while ignoring all the customers. Do not come here if you want fast service. Just bad service all around. read more

This Dunkin location is seriously the BEST!!! The lady at the drive thru knows our orders by heart after only a couple times of us going there. They are always super friendly. I will drive out of my way to go to this location versus one closer to my work in order to deal with these friendly people. Props to this team!!! read more

asked for the 2 for 5 bacon egg and cheese with no egg, hashbrowns, and a few drinks. I recieved 2 bagels with bacon and cheese ( thank u for the extra bacon but i wanted a crossiant ), no hashbrowns, and missed a drink. overall the drinks were pretty good but the inside of the store was disgusting. i work at dunkin donuts in bossier city, louisiana and i know my boss would NEVER let this fly. read more

The experience/visit is either hit or miss, depending on which staff members are working. There are some good staff members, and others that aren't as good. Usually I have a less than pleasant experience when I stop by, particularly on Wednesday mornings. The usual staff on Wednesday mornings never seem to have everything together. I lost count at this point of how many times something went wrong, when I come by on some mornings. Today's visit in particular just really annoyed me. I ordered a coffee from the drive thru, was told to pull up to the window, and I do so. I see about 4 people inside, just standing and chatting. Two of the staff looked and saw me at the pick up window, but did nothing and resumes whatever conversation they were having. Minutes pass by, the staff is still chatting, I get a look or two, and still no one moves to greet me or take my payment. There was just no movement - no one was preparing my order. I sat at the window for 7-10 minutes before I waved at someone to come to the window. They all look at me in confusion. A woman comes to the window, and asked me if I had placed an order... I wanted to laugh, but I just said "Yeah, I did," and then she asked for my order. The second I repeated my order, she retreated inside and it looked like some were scrambling to get my order ready. Who did I speak with when I placed the order? A bot? A prerecording of someone? Perhaps I did, because it turned out that my order wasn't entered in the computer at all. The woman, who I assume is the supervisor or manager, came back to the window and gave me the excuse that she "spilled the coffee and they had to make a new cup." What a lame lie! After I just watched them all do nothing but chat and ignore me for almost 10 minutes. And this wasn't the first time she used this "spilled coffee" excuse on me. As much as I wanted to call her out on that lie, I just rolled my eyes and let her say her "apologies." She offered to pay for the coffee and a free donut for the trouble. I told her I just wanted the coffee, but she tried one more time with the free donut offer. She handed me the coffee, I took it, and drove off. Some of the employees have been there for quite some time now, months to almost a year in fact, and some haven't shown much improvement. I hope they get it together and do some retraining or something, cause things shouldn't stay this way. read more

Best Dunkin to stop at while driving. Ordered an iced coffee and it came out perfect! I also ordered two egg and cheese wraps and they came out great! Not crispy like I usually get them. Great place to stop while traveling through. Would definitely stop by again if I ever travel this way! read more

The food was very good! But my friend ordered a sandwich and the guy from the back who made it, threw the bag on the counter, barely said what it was and just left. The food isn't good enough to deal with crappy customer service. read more