If I could give 0 stars I would! either hire more people or shut this place down because we waited 30 minutes for 4 drinks. on top of that the drinks were made completely wrong. not one was made right.. asked for my medium hot regular to be remade because it was straight up cream and she literally just transferred it into another cup lmao.. horrible place. read more

If I could give 0 stars I would. This place sucks. Service is awful, workers are rude and incompetent. They messed up our food order and what they gave us wasn't even good. We ordered inside and waited over 25 minutes when there was no line. Only one person working the counter and 4 working the drive through. Did not feel prioritized or well served as a customer. read more

1:30 PM, 12/16/25. great maple bacon egg and cheese croissant, clean, no grease, perfect temp, wrapped properly. lovely medium hot macchiato w/ one mocha shot, nailed it. heading back in for a donut. this DD is deff one of the best I've ever use. 5 stars read more

2 days in a row with horrible service and even worse attitudes. First, it took about 10 minutes for anyone to even come to take my order, even though they all- including the manager- walked by me several times. By the time they got to me, 4 other people were behind me. They all recieved their drinks before me. Second day, my husband goes through drive through. After waiting for a long period of time, he pulled up to see the staff chatting. He beeped his horn to get their attention- which clearly pissed them off. They said his truck doesn't set off the indicator so he'll have to go inside. Really!? Goes inside and is told that he absolutely can not do any drinks with no ice. Not looking for a full drink, just said drink with no ice. He settled for the ice- because why keep arguing, but drink was made wrong. When addressed, he got eye rolls, sighs, and a ton of attitude. This place doesnt even deserve the 1 star i had to give. Its one thing to be patient and wait, but 2 days with different sets of employees all with the same awful attitudes and social skills is ridiculous. Dont spend your money here!! read more

this places sucks! the service is terrible. The shorter woman who makes food and sometimes drivethru does nothing but complain and swear in front of customers and degrades her younger fellow employees. You should be embarrassed by how disorganized and unfriendly the staff is. So slow and angry, we as customers are made to feel guilty buying a coffee. I can speak for almost all of the patrons that have gone to this location and tell you that you are the worst. NEVER going there again. read more

Most times it is very disorganized, rude and just all-around bad place. I live 5 min from here and I have to go to others to get what I want. Really... How hard is it to make a med coffee with milk only???. I go in and explain there is something in the cream that I am allergic to and will makes me sick. There response is... Milk - Cream what's the difference. Or I get it and it has sugar in it. Best one was when I got it and it said extra cream and extra sugar... Really... I think there should be more training and emphasize on allergies. It is Not their place to decide what someone is allergic to. They are getting paid to do a job... do the job correctly. read more

Been in the fucking drive through for 23 minutes now. The Dunkin a mile away in town is no different. It's a franchise, figure it the fuck out. read more

Horrible place so slow .. it's like they walk around not knowing what to do ... if your in a rush don't go here

A 5 star Dunkin'. Super friendly staff. As a regular (night shift) customer, all of the employees have memorized my order. My coffee is made perfect every time. You can't ask for anything more. read more

Dunkin' - Girl Scout cold brews - Donuts Near Me - Killingly, Connecticut

They literally mess my coffee up everytime. I've had to go inside to get it fixed on multiple occassions. This time however, on a road trip, they gave me regular milk instead of almond milk. I pay the 60 cents extra because I am lactose intolerant. NEVER going here again. read more

Dunkin' - a hand holding a cup of ice tea - Donuts Near Me - Killingly, Connecticut

I stood at the counter for about ten minutes while employees walked past me while gossiping with one another instead of helping their customers. They couldn't even look at me and say we will be with you in a moment. They only cared about the drive-thru orders apparently. They have all young kids working there and one slow older woman. read more

Horrible location. Coffee is almost either always wrong or burnt, and staff are extremely slow with awful attitudes. This is, no exaggeration, one of the slowest Dunkin's I've been too, and with a drive thru line that only accommodates like, 5 cars, that's saying a lot. Typically on my commute in to work I stop at another Dunkin' location which is almost ALWAYS backed up with 5+ cars and I rarely wait longer than 5 minutes. I sat at this location for over 10 minutes before even placing my order and then almost another 10 once I put the order in to get to the window. Staff is also exceedingly unpleasant. I know it may not be the funnest job, but if you can't be nice, you can at least be neutral. Go to any other Dunkin' in the area. read more

Typical mediocre Dunkin Donuts food. A bit more overcooked and dry than usual. The kitchen floor was covered in food and wrappers. The cashier Didn't really listen to orders. It was a hassle for multiple customers. If you're in a rush, hit a different branch. I'm sure there's one a half mile away. Chain wise, I have a really nice DND near my house that would get a three star rating due to its good staffing. read more

we ordered a bagel with butter and cheese, toasted. the bagel was toasted with butter however no cheese. The cheese was on the receipt not the bagel. read more

2 days in row the staff is not wearing masks. There is another Dunkin down the street but it's not open 24/7. They wear masks and give you your coffee in a tray. Why so different a quarter mile away? read more

well it looks like the dayville dd's is not listed so i will do a combo review for both dayville and this one (brooklyn)... over ten years ago, i tried to get a choco coolata, the putnam DD's machine was broken so i drove to dayville, i went inside (this one had no drive - thru) and ordered a choco coolata, i was told their machine was also broken!! i was confused ... was this a chain thing? all their machines shut down at the same time ... so i asked about it and said putnam was broken also ... the lady, who was quite humored by our predicament, said "maybe the people in putnam just didn't want to make you one ... you can try ours it's got a big crack in it." now if you read my putnam review you will read one of my greatest regrets, now here is my next one. i didn't try their machine, i didn't see the big crack in it!! i then went to brooklyn and they had choco coolatas! read more

The workers there are the worst. They burnt the bagel, stepped on the muffin, coffee was lukewarm. They denied that they stepped on the muffin and said that I ordered the bagel to be dark, which was proven not to be the case. Still, they treated me like I was a criminal rather than apologize and replace the products. read more

It's a dunkin donuts - crappy food, stale donuts always, too sugary of drinks - except the coffee depending on how you get yours. But I wanted to leave a review for this specific location because of their coffee! I'm not sure what this location does differently then the others in town (mind you there is one around the corner at the entrance of the killingly commons). But this locations coffee is amazing! I will not stop at any other location for an iced coffee. If I don't have time to stop at this one because the drive thru line is too long, etc. then I go without for the day! It's just that good compared to all the others I pass on my way to work. read more

Hopefully you are not in a rush when you come to this location, because the crew there certainly isn't. I love waiting 10-15 minutes in the drive-through only to have them mess up my order anyways. Even a simple, "Sorry for the wait, we are very busy" would be a step in the right direction, but you won't even get that. Long waits, bad customer service, and failure to accurately make your order are the norm here. There are Dunkin Donuts every 1/2 mile, find a better one to go to. read more

I've tried to give this specific Dunkin a million chances to redeem themselves. This Dunkin' is HORRIBLE. the service is absolutely absurd. I asked for an onion bagel and the response I get is "we don't carry onion bagels" ok since when?! I've gotten one there several times before. The workers there are so RUDE. Always a snotty attitude... if you don't want to work in the morning switch your shift!!!!! Nobody likes getting up and going to work but guess what we all have to do it. Oh and maybe you should learn how to make drinks. I order a large drink and get 3 ice cubes in it then when I ask for an extra cup of ice I get charged 50¢. Maybe if you made it right the first time I wouldn't have to ask. Will never go back. read more

Thanks for the, um.. brown water?? It was tasty?? All I wanted was a cup of coffee, that's why I went to a place that mainly serves coffee, go figure. Its pretty bad that I ordered dark roast and all I can taste is cream and sugar. GROSS. Also, the espresso machine constantly **mysteriously** breaks down at this location. So disappointing. read more

I will never return to this location. On multiple occasions I have received less than desirable customer service ranging from orders being wrong to hearing employees call customers slurs and other derogatory names. The people that work here absolutely do not care about the experience that they are giving their patrons and it shows in their attitudes and work ethic. Today I stopped quick for a coffee on my work break with ample time to spare as I literally work two minutes down the road, I sat at the speaker for upwards of five minutes without as much as an acknowledgment. If an employee had told me that they were backed up or facing other difficulties I would have had absolutely no issue as I understand that customer service is a tough job. I continued to sit in line for another ten minutes while cars continued to pile in behind me. In total I was in this drive-thru line for a good 20 minutes and by the time I got to the window wanted nothing to do with ordering. This location is a complete joke and so is the owner Jimmy who doesn't seem to care about anything other than turning a profit regardless of who or what it impacts. This review certainly does not reflect all of the employees that work there, just the ones that seem completely incompetent or incapable of being bothered to do their jobs. If this is the way that this location is being run it seems like a direct reflection of the owner and company itself, I can only hope that in time others will stop going here as well. read more