This morning, I went to Dunkin' Donuts and ordered through the drive-thru. When the employee handed me my food, I drove off without checking that I had everything. It wasn't until I was further down the street that I realized part of my order was missing. I decided to get an oil change first and then returned to the Dunkin' Donuts about an hour later to request the missing items. When I entered the store, a woman at the register was packing glazed donuts into a box. She neither greeted me nor acknowledged my presence but instead called for someone named Anna to come to the front. As I continued to wait without being acknowledged, I approached two gentlemen who were prepping food. I explained my situation, and one of them looked at an open bag on the counter that contained the same item I had ordered earlier, saying, "Oh, here you go." I asked if they could remake the order since the food was cold, and I wasn't sure when it had been prepared. They both displayed an attitude, and one of them proceeded to make my order without wearing gloves, handing me the bacon without packaging it in a larger bag. When I asked for a bag, he handed a flat bag to his coworker, who then gave it to me to package my food. The lack of professionalism and disregard for proper handling issues is unacceptable and this was not the first time I've had a problem at this location. I subsequently called their corporate office and plan to file a complaint with the Better Business Bureau and OSHA due to the food handler not wearing gloves. read more

Took forever then once in line they charged us twice for someone else's order and then after waiting they messed up again. Never going to this Dunkin' Donuts again! Oh and customer service sucks! read more

Dunkin' - a person holding a half eaten sandwich - Donuts Near Me - Lake City, Georgia

This location is the closest to where I work so I've stopped by more times than I can count. Some days the items I get are spot on and some days, the complete opposite. I got a croissant with cheese not too long ago and it was completely doughy and uncooked, but the caramel latte with almond milk was delicious. Today I got the new iced matcha latte and it was exactly what I was hoping for. The customer service is acceptable- nothing special but no complaints. I did see one employee without a mask on and that had me a bit worried. All in all, decent location. read more

Dunkin' - Iced matcha latte (drank a few sips before the photo was taken) - Donuts Near Me - Lake City, Georgia

Wow! All the old good staff and manager have left. New owner! No dine in. NO MORE MOBILE ORDERS!!! So unprofessional now. I've been to this Dunkin' everyday for years for coffee. I've seen it at its best and apparently it's worst, NOW. We were asked to wait over an hour for coffee. Staff could not get in by 6am. One day there was no coffee until 6:45 am they open at 5:30. We have started going to Tara Blvd it's farther but takes less time! read more

Dunkin' - a dunkin donuts sign and umbrella - Donuts Near Me - Lake City, Georgia

The line is very long and moving slowly. Also the parking lot is heavily occupied. I have a mobile order so we will see how efficient it will be, nothing complicated-but we will see. Long wait at the squak box . The elderly lady was doing her best at the window. I only saw 2 workers inside. Of course when I got home the egg and cheese wraps were poorly made, tortilla was scorched and the cheese was minuscule. Other reviews have been spot on. Service is badly in need of improvements. read more

If I could give no stars I would. I have tried multiple times with this location and each time the service has been horrible, the coffee taste burnt, and they are always out of something. This morning was my last time coming here, after placing my order the woman at the window asked me to pull forward while they made my simple pumpkin cold brew and Iced Caramel coffee. I was sitting there for 20 mins!!!! Waiting for my coffee to the point I had to go in and get it because incompetent workers forgot that they told me to pull up and wait at the patio. Then she spilt the coffee on the counter and wanted me to wait even longer to make a new one. Lady I had to go to work!! It was seriously a slow morning today for them so trying to say they were slammed would be a bold face lie. Avoid this DD at all cost its honestly not worth it. read more

Dunkin' - a receipt for a drink - Donuts Near Me - Lake City, Georgia

I come here daily and you'll never get my business again. I mobile ordered and didn't want to wait in the long line. There's customers inside and they lock the doors. Couldn't even get my order What's crazy is there's employees just standing around doing NOTHING. When they could be making money. This place is straight trash. read more

Dunkin' - a man walking past a dunkin donuts store - Donuts Near Me - Lake City, Georgia

They will ALWAYS ALWAYS ALWAYS get your order wrong! And have attitude on top of it! Service is slow and bad. I will avoid this location at cost! Last time I went I ordered a hot coffee, when I got there they had my order wrong and tried to give me an iced coffee that was double the price. When I told the lady at the window that my order was wrong she said "BULLS***" and closed the door in my face while she went to fix my drink. I didn't even drink the coffee when I left because I don't trust what the did to it when they were back there fixing it. Go to Starbucks, or McDonald's. read more

Customer service does not exist here. Order accuracy is a thing of the past. They're rude and incapable of making an order that was entered correctly right. I wish there were a Dunkin closer I'm ready to switch to Starbucks. I'll pay extra to get treated like a person and to get what I ordered. read more

This is the closest DD to my family's place. Let me start by saying this: this review is for the owners of that place and not against the workers; I believe them to be just doing the job asked of them. 1. This place is filthy. Literally everything, the doors, the handles, the debit card machine, the windows on the drive thru, EVEYTHING IS FILTHY. 2. Your coffee is more expensive than the DD in the other direction, the same about of time it takes me to get to this one. I'll go to that one. 3. On a Sunday eve, your place WAS PACKED WITH CUSTOMERS. You had 2 employees working and were out of stock on the most basis of DD/BaskinRobbins things. Cones. How do you run out of cones on a weekend day? Why are you not stocked properly. Overall, just a bad spot indeed. I've come back over and over, because I want to support this spot and hope for the better. But this last trip, I was afraid to touch any thing in that store and I felt so bad for the guys working. There were lines everywhere, out of most things, and not the least bit concerned about any of it. The owners of this DD deserve to lose stock. read more

There was a very long wait until someone finally answered the call box at the drive through, they made my order into two separate orders, no one seemed to know what they were doing at the window and when we finally got to the widow no one had the order ready. They missed the almond milk in one of my drinks. The top and sides of one of the drinks were dirty. The line was short inside and at the drive through so I don't understand why there was such slow service. read more

Dunkin' - a plastic cup with a lid on it - Donuts Near Me - Lake City, Georgia

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This use to be one of my favorite locations but in recent month service has gone down. I come here at least 3 times a week and the last 2 weeks have been awful. I stopped using the drive through because is alway busy and started walking in to pick up my coffee . I place my order on the app 7-10mins before I reach the store and i'm still left waiting another 10 minutes. I understand being backed up or being understaffed that's not my issue. It's the lack of greeting and care when I enter to pick up my coffee. No one says good morning no one reassures guests that the orders are coming . It's just not a good vibe to walk into. I hope I can review them again in a few months and things are better! I will continue to come . I always see everyone working diligently. read more

Extremely unprofessional here. First time visiting and prob my last. We came 4 hours before they closed and they were out of almost every donut flavor. The male employee working the drive thru was extremely flamboyant with his personality/orientation. It was a bit uncomfortable and bothersome for my wife and I. We do not discriminate nor judge other individuals, but when it's extremely over-doing, that's when it becomes a problem. Management needs to step up how employees interact with customers. read more

Service excellent - food bad on Sunday 5/31/21 lemon donuts - they were old. Holiday weekend I guess no one was making lemon donuts. I should of gone to Stockbridge read more

Tried giving this place so many chances. The quality of food is trash, the coffee is always trash here, service sucks. They have gotten my order wrong on several occasions. In all honesty I get the wrong order more than I get it right. Even got my icecream order wrong. (Only thing I ordered). I had so many bad experiences to even count, including a horrible disgusting bathroom trip the time I did have to go. read more

This Dunkin' Donuts location is my go-to place when it comes to getting out of the house/hotel and going to an environment that I can just veg out and relax. Although my prior veg out place was at the Barnes & Noble Starbucks off of Mount Zion Parkway, this Dunkin' Donuts has never disappointed. Clean environment, good products (thank you, Turboshot expresso), and good Wifi, you really can't beat this place. Making the left turn in getting to this location can be somewhat tricky if you aren't paying attention (you have CVS pharmacy traffic), yet its cool. And there is always plenty of parking. Highly recommend parking on the right side of the parking lot adjacent to the trees in order to get the shade. read more

There's a reason for so many bad reviews. Unprofessional staff, joking and laughing in front of customers, filthy bathrooms that had a sticky floor. I took one sip of my dark roast coffee and it went into the trash. Maybe the owners like losing customers and money? read more

Always love stopping at DD in my travels... stoped at this location with my mom on the way to the airport. We went through the drive through (safer with 2 kids than going inside... we just didn't want to have to buy doughnuts) we had a latte and a coffee, the staff were kind, polite, and patients while we made our selection... I've been out of the land of the DD kingdom for a while now, and it always is the equivalent of a new fawn walking when I try to order. We made it through, and they were super fast too! Made it to the airport on time, and had the freshest cup of Joe EVER! Made my day tolerable, and made me people ready! read more

No brownies. No bananas. No cookies. No strawberries. No caramel. 9:00 on a Thursday. All out of everything. But wait there's more! *billy mays voice* Come to drive through window to see them serving friends banana splits! I guess when the manager isn't around they like to close an hour early. read more

Dunkin' - Should have been my first choice over Baskin Robins - Donuts Near Me - Lake City, Georgia

If I could give it zero stars I would never ever have anything and the service after 5 p.m. is horrible. I tried calling before I went to see if they had what I wanted and the line was busy for a good 10 minutes. I go and the young girl was so rude!!! Thursday July 19, 2018 @ 7:58 p.m. I just won't go back!!! read more

I miss all the old staff, they were polite and never got the order wrong. The new staff now are millennials. In my opinion millennials don't really want to work they want to get paid just for showing up. The staff now are rude, they don't know how to make anything. They argue with each other and cuss all the time even in front of customers. I'm going to Starbucks on Tara Blvd now. read more

We've been coming here for 9 years because it's the closest location to where we live. If I had another option, I'd pick it in a heartbeat. The quality is extremely inconsistent. One day, I'll regret ever having thought a negative thought about the place and the next time, my disappointment is renewed. The employees usually seem like they'd rather be anywhere but where they are. It takes them forever to get the food prepared, and the order is usually wrong. read more

Went here on a Saturday morning around 1130. I ordered two sandwiches, two drinks, a bagel with cream cheese, hash browns, and a donut. They took the order just fine and my receipt was correct. When they started giving me my food, however, almost everything was wrong. They gave me apple juice instead of orange juice. They didn't give me the donut. The bagel had no cream cheese. The other drink was made incorrectly. One of the two sandwiches was also made incorrectly. Nothing we ordered was special or had any unique request other than the drink they messed up. When we told the guy at the window, he just stared at us with a "what am I supposed to do about it" look on his stupid face. Also, the only people wearing masks had their noses uncovered. Wear it right or don't. This place doesn't deserve your business. read more

The service has gone downhill. I see new faces. I just left dunkin after trying the new pretzel crissoant sandwich. Its good, I've had it before but at 12:46 on a Wednesday it is not! The service was slow especially considering its lunch time. I was the only car in drive-thru. The woman passed my food with a grin and apologized. I then check my bag and it's a haphazard mess. The outside wrapping looked so gross. Sandwich paper balled up and folded into the sandwich with crumbs falling everywhere. It wasn't hot and some part where mushy with other parts of the sandwich being tough and crispy. It was very unappetizing to just see my food thrown together like that. Another incident from a week ago, I got the new coconut creme pie ice coffee. They had a strange flavor so I returned them. I paid by app and no return can be done by this. This policy should really be explained. The female worker then asked what does it taste like? I already stated it was weird so I explain I had this before and this does not taste the same, it's almost like vanilla and hazelnut. So I just ask for another and got hazelnut and and she chuckles(?) And yet AGAIN this cup tastes weird too and I then realize the coffee is burnt. read more

the people infront of us got donuts, we pulled up and didn't get our order taken. We then pulled up the the window and 3 people looked at us and continued to talk without acknowledging us after we said something several times. Very unprofessional staff. read more

Don't come around 11pm. That's when they throw away all the donuts and have nothing! :( The above was going to be my tip but Yelp saved it as my review. I got there and well its about 10 miles away from where I am living - but geez people I just got here from Chicago where we had about 8 DD's on every block! Anyway, they gave me my extra large Dunkinchino and it was a quarter empty so I asked them to refill up to the top! Listen, even if I'm not driving the whole 10 f'ing miles... if I order an XL Dunkinchino - I want a damn FULL XL Dunkinchino!! They had no donuts for my fix. Unfortunetly, I believe I will have to be a regular here. I guess I will just have to start figuring out when the best times to go are. We'll see. read more

Idk what the problem is With this place. This is the 2nd time i have ordered items and none of them were in the bag.

Do yourself a favor and find another place to go. I will not be returning here. I went for a banana split and it was the poorest excuse for dessert I've ever seen. Inside the puddle of melted mush I found a large lump of chocolate on one side, not even spread out, as if he used an ice cream scoop to dump it in. He told me he was unable to remake or refund my money. I will be calling corporate. I should have know it was going to be a horrible experience because the day before, I went there and the young man talking at the drive thru was extremely rude and kept cutting me off and wanting to talk over me which made me have to repeat myself at least 5 times, no exaggeration. Don't waste your money here. They don't deserve to exist in our community. read more

Literally the worst Dunkin I've ever been to. Slow service with no concern for how long their wait times are or that anyone might have anything to do other than sit in the drive through line for an hour. Never coming back here. read more

The service is horrible! We stopped at this location before heading back out to Florida, the guy was incompetent. We asked for a few things to be added to the order and wanted to make sure he added what we needed in our coffees. When paying for the order, they did not add creamer and argued that we didn't ask for any. Instead of just adding then he started talking crap to his coworker and they laughed about not getting almond milk and creamer. We definitely asked and paid for it. If the refunds wouldn't take so long, we would have just gotten our money back. Please improve because the customer service was not good at all. I wish I could give zero stars tbh. read more

I notice the location says Atlanta, but it's actually Morrow / Lake City. Very friendly and quality. Clean with a 100 health score. Plus they are open 24/7! Didn't even know any Dunkins did that! read more

Dunkin' - Iced caramel and vanilla latte - Donuts Near Me - Lake City, Georgia

Awful, drink is never right. When I ask for decaf ice coffee, they do a pour over hot decaf to make a ice decaf, which then tastes like water and overly strong coffee taste.. employees are rude, employees are always smoking, employees always make me wait even when there's no one in the drive thru since they are all outside smoking. Worse Dunkin' ever. read more

I underestimated Dunkin Donuts...but since not really giving Starbucks my coins, I decided to go with DD and I'm not mad. They have a great mocha iced coffee that's priced lower and actually taste better than Starbucks. Oh, and there are always coupons! The location is great, clean space ans the staff are pleasant and welcoming. read more

We go here often, so I'm not sure what was going on with the other reviews. I will say that I never go to a doughnut place at 11pm and expect to find doughnuts because...never mind... They just redid the interior and exterior which is cool since this is our neighborhood Dunkies. The service for us has always been prompt, courteous and professional. The food well prepared and satisfying. I'm a huge fan of their coffee including the new dark roast. They are always packed on weekend mornings with families and people headed off to work. read more

This location is pretty consistent with their coffee. I purchase iced coffee from here 5 out of 7 days. My usual is a caramel iced coffee with cream and sugar. Lately they introduced the pistachio, butter pecan, and cookie dough. All three tasted pretty good however pistachio is the best IMO. read more

Dunkin' - Got a butter pecan iced coffee today. It was yummy. - Donuts Near Me - Lake City, Georgia

I've had issues with this store before because of slow service. I thought I would give them another try this morning. Again, terrible service and very slow. Saw a guy put his finger in his ear and then handle someone's teabag. Ordered my breakfast and when I got to work to eat it, the bagel was so hard it was inedible. Won't be going back. read more

This was my favorite DD. Not any longer. Opening two hours late on Sunday is ridiculous. At least they have stopped putting sugar in my coffee! Shape up! read more

This location can work on a few things. For example their drive thru times. It takes forever! Then actually listening to what the customer wants. But over all 8 out of 10 times my order, mostly coffee, is made correctly. read more

The WORST Customer Service I had ever experienced!!! I tried to use the drive through 12/14/2019 around 9:00PM. My wife and I asked specific, I assumed easy questions about the menu, and instead of answering my questions, the two cashiers barked and ridiculed our requests. I asked for a brownie, with vanilla ice cream, with caramel toppings, including pecans. Instead, they responded with "You are having butter pecan ice cream, with almonds." I quickly corrected her and that is when the pubescent, temper tantrums start flowing from these two cashiers. I abruptly just canceled my order, for fear of getting tainted food. They replied with an apathetic, somewhat gleeful response of "Okay, good!" I will hunt down the district manager of that store, and give him or her my concerns. My wife and I used to love that place for our desert and coffee treats until that Saturday night 12/14/2019. read more

I visited the Lake City. GA location at 6:40 pm March 6, 2019. I placed my order which was a large iced coffee and a bagel. Then I was informed rudely we don't have any bagels, they just got there. Understanding I tried to order something else then again rudely we don't have nothing but coffee. Then I asked again to make sure. She again rudely said we have nothing and I said not even a croissant or flat wrap. She rudely said we got a wrap. Scared to order I said never mind. I accepted the coffee. Drove around to a cashier smirking and the staff laughing. Then I was asked again my coffee order. Then I was told rudely we don't have long straws we just have short ones. I'm writing because I went there yesterday also and felt like I was treated rude but I shrugged it off as a misunderstanding. I'm really upset about this because I have never went to another Dunkin Donuts and seen that type of behavior. I see why there health score is in the 80's. read more