Great place if you want to be completely ignored by the staff too busy talking to each other stood there for 10 min no service..dirty and the kiosk didn't work never again read more

Lady with blond hair was touching her hair 3 times and her stomach and lower back she didn't wash her hands after she touched herself 3 times she then made a drink this is disgusting poor management also and they making drinks with no gloves this was at 8:56am read more

Dunkin' - The lady in the back was the one touching her stomach and hair and lower back - Coffee & Tea Near Me - Lancaster, Pennsylvania

Would highly recommend- you go somewhere else. Drove up to the drive-thru to order. The employee sounded like someone just killed his puppy. I hope that's not what really happened. Poor puppy. We ordered 2 iced coffees and 2 Boston crème donuts. Dude said they didn't have those donuts. We asked for apple fritters. He said they didn't have those. We asked for Munchkins. They didn't have any. Silly me, going to Dunkin Donuts and assuming they have donuts. Really... if you can go to a different Dunkin or even no Dunkin, it would be better than going here. read more

walked in, started browsing the munchkin donuts and seen nothing but flys and gnats sitting on /flying around the donuts.

This is how much you want to give me for a large that I payed over $5 for? Makes sense. read more

Dunkin' - a person holding a cup of coffee - Coffee & Tea Near Me - Lancaster, Pennsylvania

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Just ordered food and a dozen donuts with door dash. The food was ok. But the donuts are absolutely stale, not a little but VERY stale! But what's the worst? What's totally unacceptable? The jelly donut has MOLD on it! Donuts are the main thing this place is supposed to be known for, hence the store name. Stale is bad, but mold is disgusting! Never ordering from this location again! read more

Dunkin' - MOLD on jelly donut. - Coffee & Tea Near Me - Lancaster, Pennsylvania

This Dunkin Donuts is awful. The management sucks. I've never experienced such a lack of proper customer service. It's not necessarily the employees but it's management. Think about it if management isn't setting a good example then of course the employees will not act accordingly. It's the same Assistant Manager- EVERY single time I go she's rude. I've called corporate & that wasn't very successful either. Anyone & everyone I speak to will know to do not go to this location. It's a disappointing franchised location. It definitely could be run better & considering my daughters school is nearby I will definitely pass this information along to them about my experiences. AWFUL! read more

This place literally could not be slower if they tried. Waited in line 40 minutes, pulled out of line before even getting my order. Unless you want to spend an hour in line, don't go read more

Ever gone to a donut shop and they say "Yeah, we don't have any donuts." They have 4 bags sealed off to the side... But apparently those bags aren't for sale?... They need adults to run this place, as well... Maybe they would have donuts to sell if they had some adult supervision? Ohh and I was followed out to the parking lot by an employee to be asked "what I'm gonna do with that picture I took? Am I sending it to corporate, or what?" read more

Dunkin' - Yeah, no donuts. - Coffee & Tea Near Me - Lancaster, Pennsylvania

Disappointed every time I stop at this location. One day it was the 30 minute wait in the drive thru, today it was the "closed breakfast station" at almost 6:45 am. read more

This particular Dunkin is horrible. Ordered a medium matcha latte. They charged me for an iced which is more. Brought out an iced. I apologized and said I didn't order for an iced but that I ordered for a matcha latte which is hot. (When you order coffee they don't always defer to iced coffee...) They told me to pull up and wait for the drink to be brought out. No intention of charging me appropriately and refunding the iced. While waiting I realized that iced drinks cost more than hot. Went into the store and asked to be charged for the appropriate drink. She brings out the hot matcha latte finally. After driving off I realize its filled an inch from the top. Check your drinks because the staff are incompetent, immature and dishonest. Had been to this location a time before and donuts were stale. Don't order a box, you'll get stuck!! read more

got our orders completely wrong and there was extremely vulgar, nasty music playing.

best dunkin' donuts ive been to by far. service is fast and employees always greet me with a smile and my coffee is always made how i like it. definitely has gotten better over the years as new management run this store like no other. definitely my go to dunkin. read more

It is clear that many businesses are struggling right now. With their lobby closed due to COVID I feel this location has adapted well. We have opted for curb side ordering a number of times. Most times we are greeted by this one very pleasant young man who clearly works hard and enjoys his job. I have seen him handle some difficult customers (mostly Karen's) respectfully and gracefully. Well done young man. You're going to go far! read more

Such a different Dunkin Donuts... asked for a dozen donuts, and typically you get to choose which donuts you want. Not here. They have "express dozens" and they're already picked and boxed. None of the donuts were what I wanted. Being Christmas Time, I was going to bring a dozen into my office for my coworkers and have them all be the Christmas decorated donuts. But you don't get to choose, and the drive thru attendant rudely stopped me and said I cannot choose what donuts I want. Also, both workers that were there just gave me my items and didn't respond to my "thank you" or "have a great day," just proceeded to stare at me. read more

I live right by this Dunkin, and no matter what time of day I go, the service is always slow. The store seems understaffed and is often out of many popular items like vanilla or caramel coffees, or even donuts. read more

2 weeks ago I ordered on my online mobile app a caramel ice coffee & black pepper bacon croissant & they had no bacon & no caramel swirl when I pulled up so I asked to cancel my order since as you can see in the pic I have the same order every time. They said they couldn't cancel my order & gave me a receipt written on it an IOU. This morning they DID NOT honor the IOU beside the sandwich after the lady manager consulted another man. The lady manager stated with a bit of an attitude "you're lucky he's being nice & giving you the sandwich for free" NO YOU AREN'T giving me a free sandwich...I paid for it prior and I had to repay for my coffee! EITHER REMOVE ITEMS ON THE MOBILE APP THAT AREN'T AVAILABLE OR MAKE IT POSSIBLE TO CANCEL ORDERS THAT CANT BE HONORED! I will for sure be calling Corp bc I want what I paid for. No more & no less. read more

Dunkin' - the order history of the dunkin donuts - Coffee & Tea Near Me - Lancaster, Pennsylvania

Both times we've ordered for delivery and they've completely screwed up our order. They forget drinks, sandwiches, munchkins, everything. Never again. read more

One star because there wasn't a zero option. This is the second time this week that I've gotten either the wrong order or I get home to find the egg missing from my sandwich read more

The place is very clean and very bright and updated. The staff was very friendly but they did get my order wrong so make sure you check your receipt before you leave and your order read more

Dunkin' - a coffee cup and a tray of doughnuts - Coffee & Tea Near Me - Lancaster, Pennsylvania

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We waited 30 minutes in the parking lot for a mobile order. Everything we ordered was wrong and stone cold by the time we got it. They also were out of bottled water but never told us until we got our order. read more

Love Dunkin Donuts for their coffee, donuts, and breakfast sandwiches. Arrived a little early to Dutch Wonderland, so stopped in here for a quick bite and to grab an iced coffee. Place was clean, service was quick, and staff was friendly. We even used the bathrooms before heading out and I was pleasantly surprised at how clean they were. Drive-thru service is also available here, but we ate inside. read more

Dunkin Donuts is an East Coast institution and a good alternative from fast food breakfasts. I'm not a coffee drinker, so no comment on that part, but I do like their breakfast sandwiches and donuts. This location is new and has a drive-thru window along with a somewhat spacious interior. Service is fast and somewhat attentive, though it was not clear where I was supposed to wait for my take out order. They had an annoying radio morning show blaring on the speakers, so you might want to just hit the drive-thru window. Access from Lincoln Highway can be a challenge due to heavy traffic and no light, but there is a "back" entrance from the road to East Towne Mall. read more

This was probably the worst Dunkin' I've ever entered. I went inside to order an iced beverage. There were currently two guests inside at a table. The one worker, who I assume was on front counter was in a deep conversation with an off-the-clock employee and her friend. (Maybe they both work there?). Anyways, I finally was assisted with my order after awkwardly intruding on a long-winded conversation with people not even ordering anything. I get my drink. I sit down at the window seat, the table-top was sticky and I didn't even feel comfortable putting my book down on it because I thought it would get ruined. As I began to read, something hit my head. It was a fly. I shrugged it off, most businesses, no matter how hard they try, can have issues with those sort of things. The thing that got me, though, was the chunks of Heath Bar mixed in with my Blueberry drink. Yes, that's right. The same machine is used for both beverages, and it wasn't cleaned (the worker even admitted the mistake). I asked for a refund. To my surprise, not one worker (out of 3 visible employees) could figure out how to give me a simple $3.00 refund. They quickly rush outside to find the woman WHO IS OFF-THE-CLOCK to help them do a refund. The woman steps behind the counter and rings up a refund. This was risking her job! She worked without getting paid, and put her employer at risk as well. Yikes. To top it off, I barely received any sort of "sorry" or "I can't believe this happened" whatsoever. I'm not a hard person to deal with, but if this is how you run your business then you need a new job. Also, I'm all for young people working. That's great. But, maybe have someone smart enough to do a refund on shift. Or, at least train your employees on it. Where even was the manager? It was like 3 young kids working. So many things wrong in this place. I wish I couldn't even give it a 1-star. read more

Employees are rude , horrible slow service . Can't even make a simple latte would not recommend this location .

I have been very pleased with the excellent service I have received during the coronavirus pandemic. I have appreciated the drive through hours, quick service, and ability to get my favorite coffee while following social distancing guidelines. read more

Did not get order right and the employees where dressed very poorly. "Underwear showing"

If consistent is your thing, look no further. My creme brûlée latte hit the spot and I am not talking about my lap. I had a caffeine deficit today and this little ditty settled my nerves and my head ache quite nicely. Thanks to the cheerful barista who helped me get my medication. read more

Dunkin' - 6 pack to go! - Coffee & Tea Near Me - Lancaster, Pennsylvania

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Definitely skip this store. The workers were inattentive and talking amongst each other while people were trying to order. Ended up getting multiple orders wrong. Nobody apologized and they actually seemed annoyed because they had to redo the orders. read more

A few months back I came here on two separate occasions. Both times they were out of all the doughnuts and breakfast sandwich's. I left and said I never would be back. Ok. Well I just came back today I went through the drive thru and the lady who took my order was very nice and attentive. She greeted me promptly, thank you, Paula. And I continued with my order. I was going to get sausage but unfortunately they only had turkey, I was going to get my daughter a sprinkled doughnut, unfortunately they were out of sprinkles too. I basically got my whole order with a few modifications. However i was a little disappointed with how they put the doughnuts in the bag. It looked like it was thrown casually in. They are never Instock of anything it's always something they don't have. read more

Do not go here unless you enjoy incorrectly made drinks, bad attitudes, and being berated by the management.

First I am a fan of Dunkin Donuts in general. Never had a bad cup of coffee nationwide. However, this location and in particular one very rude counter employee do not even know how to honor a reward coupon on the DD Perks app on a phone. I can't be the first person to walk in here with a free reward on the app. She not only was zero help and rude as I gave up and just paid for my coffee, but she shot death glares at my girlfriend who did absolutely nothing to her. I will never set foot in this location again nor should you. read more

Want a good coffee? Go to the one on lititz near Giants. I always get ice coffee at DD but this one is just nasty.. I rather make my own at home or drive to the DD on litiz. My husband is also a coffee addict and for the first time after receiving his iced coffee, he would have to go back to DD and tell them to remake his coffee.. Free of charge, but it's a LITTLE better. I stopped going there after several chances.. How hard is it to make coffee though read more

Friendly drive-through service. Medium hot coffee was $1.90, 5% or more cheaper than many Delaware County DDs.

Fresh brewed coffee; fast and friendly drive-thru service! Located on US-30!

Staff were so unprofessional- arguing with each other and speaking poorly of other staff to customers. I waited nearly 45 minutes for a box of Joe and munchkins. Munchkins and coffee were good, but I would definitely go to a different DD next time. read more

This is the worst Dunkin Donuts that I have ever been to. I stop on my way to DE and each time there is an issue. 1. Asked for iced coffee with mocha and sugar. Told they were out of mocha. Whoever orders for this store really goofed. 2. Asked for iced coffee and got a lid with a wide open top. When I asked for a regular lid, I was told they were out. How does a store that mostly sells drinks run out of lids. 3. Asked for iced coffee with mocha and sugar. Got iced coffee with mocha and cream even though they repeated my order to me on the drive through, they got it wrong. Then the employees started to argue with each other about it 4. Same as #3 and they got it wrong again. The employees started blaming each other again. Every time I have gone through this drive through they get it wrong. I notice at other Dunkins that they are owned by Indians. They never get my order wrong. Attention to detail people. Get it right. I won't be going there again read more

This DD is real close to my house and we usually don't have a problem. I just tried to get my kids a surprise treat for after school and was severely disappointed and ticked off. First, I tried to go through the drive-thru. The employee came on after a few seconds and asked to take my order. I asked for a half dozen donuts. He then tells me something I couldn't even understand because he spoke so fast. Then says the drive-thru is closed and I have to come in to pick out donuts. So then as I'm starting to drive around, he says they don't have much. All we wanted was original glazed, nothing fancy. So then, second, I park, get my 3 yo out of his carseat, walk in and see that they actually only have two kinds of donuts available, a whole bunch of glazed chocolate and blueberry munchkins and that's it. Neither one of the workers even acknowledged me as I stood at the counter. I told my son that they didn't have any donuts, picked him up as he started to fuss, and walked out. It was only 3:40 in the afternoon! The name of the flippin' place is DUNKIN DONUTS and yet you only have a few for people to choose from?! They may want to learn to bake enough or bake more after lunch. I just don't understand how a place KNOWN for selling donuts and coffee, can have hardly ANY donuts! That would be like going to Arby's and them telling you they are out of roast beef!(which I have had that experience too) I would be more understanding if it was nighttime-closer to closing time. And I've never heard of the drive-thru being closed and also not being allowed to order 1/2 dozen donuts at the drive-thru. I know I've done it before and at that same location! Management or owners may want to check into this, it just doesn't seem right. read more

If this owner wanted to run by his own rules why bother getting into a franchise. If the owners want to play by a different set of rules than the rest of the system well then we should go to the locations that run by franchise rules. I want Dunkin Donuts to be the same every where or why not stop at any mom and pop place. read more

The workers were inattentive and rude. I waited for a good 3 minutes until they even acknowledged I was standing there. Then the guy didn't even put my order in on the screen infront of him. He walked away to put the items in on another screen and got my order wrong too. They shoved everything in one bag, smashing my sandwiches and crumbling my hash browns. Then had to wait another 5 minutes for my drink. WOULD NOT RECOMMEND THIS DD. read more