This has to be the worst Dunkin on earth unfortunately it's the only one in my morning commute but they need help, always have nasty attitude and I requested to add a donut they said I had to make the line again . And go around probably the only fast food place in the world that makes you do that read more

Inside order .11/4/25 before 6am . I understand people call in sick and not show up for work at restaurants. An Employee to tell the customers as soon as they walk in the door that they are by themselves and we'd have to wait then continue to say that the whole time we're waiting as you're taking orders through the drive-through . I offered to go through the drive-through so it would be easy on the individual and then they explain to get that they're by themselves. Then they continue to tell the person in the back that's getting ready to open continuously tell them that they're by themselves. Then the employee continue to say that they're by themselves until 6 AM and they couldn't wait for next week because they have a new job. As I watched the drive through computer screen , she was taking orders from new cars and filling them as I was still standing there waiting. I said well, I'm gonna go to my car and go to the drive-through since it seems to be easier for you I said this very nicely. Employee got very disgruntled and looked at me with discussed when I was just trying to help her. So she started taking our order two donuts and omelette bites. Employee continued to harass the employee in the back when they were trying to do their job about how she was by herself and was complaining the whole time when he walked to the front to put Donuts on display. Now this employee doesn't realize that 95% of the world has worked in restaurants before, and she feels she needs to be put on display, which is very sad, because if she came off the display and focused on each order, instead of being self-centered and causing herself drama, stress, a negative attitude, she would've move much faster. Now, if a manager or corporate reads this pull the video I'm not exaggerating 11/4/25 around 5am to 5:50am The employee didn't give me my receipt do you know why because I would file a complaint with corporate because I didn't have my receipt number. Not once did she say anything nice to me or not even a smile. The other employees at that location do. This is one of my son's favorite restaurants and they are kind to him ( the employees that are nice to us in the past services ) even with his Autism when he stems in the LOBBY There the only ones over look his disability. They wonder why they want to replace the human race with AI robots. Employees like this are given people a bad name. How I wish I wasn't crippled so I could show these individual how to work . This is the only time I've had an issue in the morning at this location at Dunkin' Donuts And dealt with this employee. The other employees are Dunkin' Donuts are very friendly, and they move very fast even though they have a manager that is abusive to them they're still kind to customers. This should tell you how often I go to Dunkin' Donuts in mineola Florida. Sorry about the misspelling the computer correct check is spelling it wrong, and will not fix it. OK Two favorite employees at Minneola Dunkin' Donuts are a young Spanish girl probably in her 20s she's about 5 foot tall and a young man. Who's about 6 foot I believe he might be Spanish or African-American.. They are so kind to me, even when they are swamped with orders. People need to realize stop complaining be kind to others this will make your life much easier for yourself. The past service of employees that waited on is before 11/4/25 that were kind to us , I give them five stars. this individual never waited on us before, and I am glad I've only had one time service from her. She definitely has a problem where she feels she's entitled for customers to worship her bad service. read more

SLOWEST DUNKIN I HAVE EVER BEEN TOO & unfortunately I go often. I go to this location almost daily and daily I always hope it will be better. ALWAYS different employees, their turn around is bad apparently. Literally took me 25 mins to get just a coffee this morning with 4 cars in the drive thru. Employees always look like they are lost, slow, and a lot of chatter with each other at window. Even talking about customers inside to each other in a negative manner. I WISH there was another location on my route to work in the morning. THIS LOCATION is awful.... read more

If I could give this restaurant a negative one I would do that. I have been giving this Dunkin' Donuts second chance for many many times because I know that it is locally owned and I want to support them. This last time was the last time for me, especially after reaching out to management, showing them these pictures and they simply said oh I'm sorry. The food is the equivalent of eating out of a dumpster at Starbucks prices. The staff clearly do not want to be there and don't care if you have a problem. The restaurant is filthy the counters have old sticky coffee all over them and the lobby look like it hadn't been cleaned in a month. Steer clear of this abomination. read more

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If I could give half a star or zero stars I would. Problems from beginning to end. 1. Did not have materials to make advertized cinnamon coffee. 2. Got to the window received my drink without cold foam that I asked for and the drink didn't appear to be stirred. 3. Couldn't use my coupon for a free coffee because "it scanned but didn't do anything" "maybe it's because it's made with espresso" 4. Got the food missing a bagel sandwich. When I asked about it she didn't charge me. But I left because I didn't feel like dealing with it anymore. read more

Dunkin' - Non stirred coffee. - Donuts Near Me - Minneola, Florida

View the picture. Enough said.....nothing from here is that great for breakfast unless you get an actual donut. Please disregard this location if you are looking for even passable breakfast on the go. read more

Dunkin' - Expectations vs reality - Donuts Near Me - Minneola, Florida

Typical Dunkin. Same good coffee and donuts. Establishment is clean and service was fairly prompt. I am, as always, a big fan of the coffee and the strawberry frosted donuts with sprinkles and will definately be returning to this establishment the next time I am in the area. read more

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The bathrooms were not clean. The men's bathroom was filthy. People that are making the sandwiches are using a filthy bathroom. What does that say?? I got the bacon avocado sandwich. It was supposed to have tomato on it. I took it back and they said they were out of tomato. I asked for mayonnaise. They don't carry it. The manager who was very nice, gave me a different sandwich. read more

Dunkin' - Sourdough Breakfast Sandwich - Donuts Near Me - Minneola, Florida

this is the worst dd i have ever been too!! i would give it a minus 5 if i could!!! the "jamaican"-accented" order taker is a real bit$$! me: id like to order the salted caramel.... dd: we don't have that no more. me: when will you get it in? dd: we no longer offer it me: it's on your menu still? dd: like i told u we dont have it mo more. its been discontinued!! me: ok. can i get a ..... dd: and we dont have no espresso so no lattes. our machine is broke.!!! me: okayyyy. do you have regular iced coffee with creamer??? dd: of course we do! (snarky, sarcastic and condescending!) me: oh for heavens sake....(i start to drive off disappointed in the experience) dd: (shouting over the speaker ). byeeeeee never ever again will i patronize this store or the terrible service within it. the franchise owner needs to replace whoever is in there with such aweful attitude!! read more

Dunkin' - A terrible DD LOCATED IN MINNELOA, Florida. - Donuts Near Me - Minneola, Florida

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Stop telling me to pull forward to the stop sign. It takes longer for the employee to bring my order outside. I always order ahead, so why don't you just make the order and have it ready? read more

Terrible service, rude rude rude employees. I've never been treated so badly by a restaurant employee. Soul language, nasty young girls working there. No wonder they don't wear name tags. read more

Firstly, the staff frequently make errors with orders. Secondly, they provide implausible excuses, and the overall customer service is subpar. I requested Munchkins (which were eight dollars) and was given two donuts instead, which are three dollars, like what the fuck? I am highly dissatisfied with this experience. read more

By far the worst Dunkin location you can possibly go to. There is one a couple miles away and it is worth the drive. I have given this location a chance multiple times, and the service just get worse every time. The people working at this location are rude and disrespectful. The manager clearly sets the tone. if you want to have a miserable day, stop by this Dunkin to set you up for success. It's about time the district manager steps in and cleans up this place. Minneola is a thriving community and it's a shame we can't have a decent Dunkin to pull through for our morning coffee. read more

WORST DUNKIN DONUTS EVER .. the manager is very unprofessional and refused to give us a refund after waiting on 2 sandwiches for over 30 minutes. the manager laughed and told us no when we asked for a refund.she is not a good leader read more

This Dunkin is the worst location in central Florida. Month after month the line is wrapped around the building and the lobby is closed because they're short staffed I presume. No explanation on the door. What a joke. read more

SHUT THIS PLACE DOWN AND PUT SOMETHING ELSE! I am not one to ever complain, but enough is enough. I get people have bad days sometimes and it's been tough on businesses with supply chain but this DD is consist with mean/awful staff who don't care, they don't keep up on supplies/the menu, and every single time our food comes out burnt/old and stale/disgusting/inedible. SOS management, shut it down and give our town something we can all enjoy and support. read more

I come to this Dunkin pretty often as it's on my way to work. Food always out quickly and food has always been right as ordered!!! Which is HUGE with drive thru's! I got my usual today- medium iced coffee with vanilla swirl, creamer, no sugar. Women at the window was super friendly. Will be back :) Also- breakfast fav for me here is their bacon egg and cheese wake up wraps read more

Dunkin' - Donuts Near Me - Minneola, Florida

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1 star because I left with a coffee but if you're looking to grab a quick cup of coffee...order a coffee machine and make it at home unless you want to wait over 30 minutes in a drive thru...they also lock the doors to get inside, when they come on the intercom it's "hi what do you want?" Not welcome? What can I get you? No chick fil a my pleasure anyways. Have fun! read more

Basically all of the reviews on this establishment that have one star are true. The worker with the green hair is an absolute bi$$$ another girl that was working in there that took her order only gave us our drinks when we ordered donuts to and slam the door on her face and didn't give us our donuts. She was on a personal phone call while dealing with us at the window and there was literally no one in the line, and it took her forever to even answer us at the order speaker. I guess you can't expect much from a Dunkin anyways, but they need some new employees and a remodel. I think they found the trash people in town that could work there. read more

Terrible experience .. encountered Ciara at the counter and as I'm talking to her she just stared at me and said "ok", walks away and brings me back the wrong coffee. I ask for it to be corrected and again "ok" .. she proceeds to walk away to the other end of the counter and pulls out her phone and starts texting .. so now I'm standing there wondering if I'm ever actually going to get what I already payed for. Finally a young man (that was already running around cleaning, organizing and working) stops what he is doing and comes over to help me and to apologize for her behavior. I was literally THE ONLY person in the store .. if your too high to work, stay home. Also to the owner .. you may want to find a new investment. read more

bruh wtf?? usually they do good but like i'm paying almost 4$ for that? 2 little pieces of bacon n the egg n cheese not even melted or hot at all? AND i'm paying for 2 tiny ass pupcups?? ok. read more

Dunkin' - Bacon Egg & Cheese - Donuts Near Me - Minneola, Florida

Awful customer service at this location. I have enjoyed Dunkin coffee for decades but the donuts are tasteless here and the coffee is drinkable. And why doesn't Dunkin have decaf coffee anymore? It's such a disappointment especially for those of who aren't willing to pay more than $5 for a competitor's product that is so strong that you have to dilute it with tons of extra calorie laced toppings just to make it palatable. read more

Placed a mobile order, and when I went through drive thru was rudely told to to move forward several times although I couldn't because there was cars in front of me. Once I get to the window my drinks where wrong. Ordered a medium and a large and was given two mediums and had to go inside the store to get my order fixed and get missing items. And was being told that, that's what I ordered when I knew my order was not correct as the cups where the wrong sizes. And one drink looked like straight up milk. read more

Waited 20 minutes in drive thru line of 3 cars, myself being the 3rd car. After the 20 minutes, I only moved up 1 position. Took them 20 minutes just to take the first car's order... Couldn't bother waiting another 40 minutes just to place my order. All while there was a Dunkin employee walking around the parking lot on their phone and then going to McDonald's smh. Says a lot about this location... read more

I got a toasted everything bagel with veggie cream cheese. I got to work and my bagel isnt toasted with the smallest amount of cream cheese i ever saw. Im so bummed about it. read more

Dunkin' - Not toasted - Donuts Near Me - Minneola, Florida

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If I could leave these stars blank I would. By far one of the WORST dd ever. Customer service is TRASH, my bagel is not even toasted, mobile ordered and didn't get our donuts so we asked about them and she asked what we got, told her, and she got nasty because she was "asking where we ordered from". Went back to her crew to talk shit to them and had someone walking out staring at us through the window. Never met such horrible people! If you hate your job so much quit don't be a dink to people who are PAYING YOUR BUSINESS. The management needs to do a better job picking people to hire. read more

I have never received a correct order from this location, not one time. Expect significant delays in the drive thru only to have to walk in to get your order corrected. read more

Ordered large with extra cream and a small with cream only..... got a large black and a small with extra cream..... not much of a selection of products and the offer was lukewarm at best..,,,, read more

The coffee at this location is by far the worst tasting coffee that I have ever had at a Dunkin Donuts. It is watery. Yuk!

I asked for hashbrowns, avocado toast and a coffee with cream and sugar. I got burnt hashbrowns, the bread was not toasted and the coffee had no sugar. read more

Seriously I don't know how this place stays in business. I've lived here 3 years and somehow I keep hoping it will get better. I'm guessing the only reason they aren't closed is because they are the only drive through coffee place besides McDonald's. I've gotten stale bagels, they've been out of glazed donuts at 6am, food isn't hot. I mostly just coffee, because you can't really screw that up I've heard stories of employees just deciding not to come to work (usually on Sunday) and therefore it's not even open. Today I sat in the drive through for 5 minutes. The car in front of me wasn't even acknowledged. I left. I called and he said sometimes their drive through doesn't ding and that he was the only person working there at that time This place is just a mess, there's not much more you can say about it read more

So it's 9 months later from my last poor review and they still haven't fixed or replaced the frozen coffee machine. If I could give this location a zero star, I would do so. Last time we'll visit this location. read more

Words can not describe the ineptitude of the staff at this location. 10 plus employees cleaning the store but not one to fulfill a simple order. 15 minutes standing there reminding them that I I did not get my order. Avoid this location. read more

Slow as molasses. No service. The only focus on the drive thru. Walk-in customers get shafted. Horrible service. Clear your schedule because you will not have time for anything else. read more

I used to come here often but I'm over it I'm over having a coffee remade multiple times for them to hand me basically a cup of milk. An iced caramel macchiato, it's ALL OVER THE WINDOWS. Just look at the picture, how can you hand me what looks like awhile cup of milk with a hint of caramel and think it's okay? Then remake it twice to get THE SAME THING. Never coming here again I will gladly drive to Clermont to Starbucks where people can read and actually make a coffee. Not that hard. read more

Absolute garbage. Don't waste your time and spare yourself from the frustration!! This is the most poorly run and staffed Dunkin' Donuts I have ever been to... and I travel a lot. They never have anything in stock from bacon to pepper and they even get online orders wrong. How hard is it to put a napkin in the bag??? DON'T even bother with this place. read more

While this location looks excellent and had decently fast service through the drive through, the quality of the food was terrible. Ordered breakfast sandwiches that had warm bread but ice cold eggs, meat, and cheese. I wasn't expecting a gourmet sandwich, but had hoped that at least the food would be warm. read more

I would give it 0 stars if I could. Horrible place to go to. Horrible drive thru taker with an attitude. Started yelling at me for absolute no reason when I was about to leave after getting my order. Slammed the drive thru window closed after saying byeee because she didn't want to keep arguing with me. She is a lady, has tattoos on her arm and an accent. She is going to ruin the business for the owner and franchise. I will be contacting corporate and having this dealt with accordingly. read more

Poor customer service. Walked in right up to the counter, no line, no wait. Asked for 1/2 dozen bagels after being told what remained in the store as the display bins were empty. Ordered 1/2 dozen assorted donuts and asked for one AARP complementary donut with my order of large coffee; and I was immediately told by the clerk that "we don't do that anymore". Clerk also said they only had one type of bagel left. I cancelled the bagel order and I asked the sales clerk to ask the management about the coffee and donut, he did so. A loud yelling voice came from wherever the clerk disappeared to. I left the store, sans bagels, coffee, and donuts. read more

I went there on Wednesday 1/26/22 at 215pm, the store was only opened for drive thru. But I was able to get my donuts. The donuts were surprisingly fresh and the lady with the glasses who helped us was very professional and courteous!!! Will definitely go back read more