Going into 2026 very soon and it's sad how some people show their prejudice. This morning I went inside the Dunkin' because I wanted to use my points for one free coffee and one of my favorite ice coffee. When I walked in, there was a guy and his son first leaving out and the cashier was nice to them, however when I walked in the store, I've felt her mean look. I was polite and placed my order and explained to her I wanted to redeem my points for the coffee. She had an attitude like I was making her job harder, but rung me up. She wasn't welcoming. People like her a person cant trust especially if they are making your drinks and food. I had to really watch her when she was making my drinks. When she gave me my drinks, I've smiled at her and thanked her, she wasn't welcoming, cold and stared at me like I was nothing. As a woman who once was a cashier at a couple of restaurants during my college years , I was raised to treat people how I wanted to be treated. Of course we all people that are different races and cultures from all over. She wasn't welcoming to the gentlemen whom came in behind me and he too is an African American. I offer this advice, if you don't want to work for and in the public, find another job that is fitting. To the manager and even the owner of this store. I suggest that the staff need be more trained with customer service and even go over the code of ethics and conduct. You lost me as a customer and I will not return back to this location and plan to contact corporate Human Resources. Also, to the cashier whom had the nasty disposition this morning around the 8:30 AM to 9 am, fix the attitude. I also suggest that she may need to go to a waxing and threading salon, her mustache didn't help with my experience either. Season Greetings. I will continue to run on Dunkin, but not this one! read more

Everybody is very nice in our Oak Forest Dunkin' Donuts. Service is outstanding and they're all very nice. Donuts are always fresh.

Customer service and employee attitude. 5 different times I went there and they got my order wrong 6 times (yes, once they gave me the wrong order, I gave it back and they made it again and it was a different order they gave me back altogether. I just took that one and said screw it and left) read more

TERRIBLE!!! Place is brutal. They do not care what crap they are handing out. Twice I ordered two cake muffins and twice they were dried out rocks. I think they are now freezing product and thawing out and fooling the public. Can't understand a word they say so I just shake my head yes. They act like you shouldn't expect top service and product. Pretty soon all donuts will be the size of a Munchkin. Donuts getting smaller and smaller and prices going higher and higher. I will never return. read more

This Dunkin is a hit or miss especially at night. They don't make the food correct and have the nerves to have an attitude when you bring it back. For heaven sakes, it's money I paid for service that should be done correctly. I don't recommend going in the evening or night as the staff is rude. read more

I have had a few mishaps on my orders but what I won't tolerate is the disgusting attitude of the young hanna at the window. A young Arab who appears that her being here working is a curse. She has more glaze on her mouth than the donuts. She is ignorant and rude that makes her ugly. read more

I don't understand the bad reviews for the Oak Forest Dunkin Donuts. I do a lot of app ordering, picking up at the drive thru, and this location is one of my favorites. They are quick and always pleasantly nice! Tonight I went inside to pick up our annual Jesus birthday cake. They were helpful and it didn't take long to get the writing on it either. I will be coming to this location more often. Merry Christmas Oak Forest DD employees & thank you for your excellent service! read more

Dunkin' - Happy Birthday Jesus - Donuts Near Me - Oak Forest, Illinois

Staff (female hispanic worker, I do not know her name) this morning said my order was 'in my head' when she didn't hear a portion of the order on the intercom. That was uncalled for and there was no need for attitude. It's okay to not hear something and it's all good. Due to the level of unnecessary rudeness - will never go back to this location. read more

absolutely terrible. We got 2 hash browns, COLD. A hot black tea and they gave us hot black COFFEE.. even the sticker said hot black tea, how do you get that wrong?! I ordered a bagel with cream cheese and they put 3 mountains of cream cheese on one side only and didn't even bother to spread it out. We were the only people in line. No respect nor care for their customers. 0/5 stars. Do not go here. Illiterate and stupid. read more

I drove the drive thru at the Dunkin Donutsnon 5159 w 159th St. The cashier was so pleasant, kind and very sweet she serviced me and she is a a great customer service Kiaya is great and is so polite. I wish more people are like Kiaya. My experience was very pleasant read more

Well I don't know what to say because all I got was a coffee but they didn't screw it up . I walked in here and the place was very clean. The music was playing just quietly enough to still be able to hear it . The woman came to the counter quickly and said "can I help you" , I would have preferred a "Good morning, can I help you" but it's fine . I ordered my coffee black (sometimes I get cream and sugar but I felt especially fat today and figured I would cut down on calories) and the coffee was made very fast . No waiting and no hassle . It deserves 4 stars for this visit . A "good morning" might have earned it 5 . read more

Dunkin' - a white car parked in front of a restaurant - Donuts Near Me - Oak Forest, Illinois

I honestly hate to give out one star reviews. Like...I really don't like it. At all. But no matter what you order from this Dublin Donuts, I can almost guarantee that your order will be handed to you with at least 50% of it...entirely and utterly incorrect. In the fairness of full disclosure, my experiences are limited to the drive thru exclusively. But come ON, you guys. If I order munchkins and ask for half chocolate/half powdered sugar (preschoolers, man), it doesn't mean three chocolate, one stale ass powered sugar, and the rest plain/jelly-filled. Ditto goes for coffee. My husband will order a coffee with light cream and sugar and it will look like milk with a splash of coffee and the sweet scent of way too much sugar will waft throughout the car, lingering on for days after the fact. I don't get it. Most of the time, the order is confirmed at the window (so I can hardly blame the drive thru employees) but once it's in the car? It's a freaking free for all. I will literally drive ten minutes in any direction to avoid this DD, even though it's the closest to my house. Sorry, Oak Forest Dunkin Donuts. I just can't with you. read more

Consistently messes up orders. Coffee usually burnt. Used to have a great crew and was a 5 star but who knows where they went. read more

Dunkin' - the front of a dunkin donuts store - Donuts Near Me - Oak Forest, Illinois

Very busy drive thru line at Dunkin, order got confusing at the window to pay but the employee Kaya/Kaia, took the time to fix the order. Was extremely kind and amazing overall. Very happy with the service received. read more

WORST CUSTOMER SERVICE EVER! I was told to get my fat ass out Baskin Robins simply because i asked if there was someone else that could assist me. She said it low but didn't know i heard her. Christian, Paula, and Breanna were the name of the people i dealt with. I couldn't believe a business would hire such ignorant people like this!. read more

Due to an employee shortage the dining room is sometimes closed BUT the drive-thru is open and the employees that are there are so hardworking. Yes, times may be longer than they were pre CoVID but I plan accordingly and enjoy my coffee and donuts every day. These workers are doing great! read more

Well it's the middle of the night and I'm wide awake, so it's safe to assume the iced coffee I ordered this afternoon wasn't made with decaf as requested. On the other hand, the morning crew has yet to mess up a single order of mine. read more

Well I don't know why but I keep giving this place a chance and they just flat out SUCK!!! Their coffee sucks their bagels suck, the fact that they don't have sugar donuts just sucks. I asked for a French vanilla ice coffee cream and sugar and I got.... well I don't know what I got but it was not what I asked for. My bagel was hard as a rock and barley toasted. Which means it's bad. This place is no matter what I order a let down... there Assortment of donuts and or munchkin is sad they need to up their game or just close down because they never have with anybody need or what everybody wants and the people that go in there complain never runs his business need to take a lesson in how to do it right because this Dunkin' Donuts sucks read more

BY FAR THE WORST DUNKIN EVER. I don't know who runs that s@&t show but they need to be Fired. Absolute Worst. They Close early all the time, never have donuts, always out of popular ice cream flavors, out of coffee flavorings. Just terrible. It's a shame that i have to run to the next town over to get proper service from the Dunkin in Midlothian. read more

Pleasant staff with good work ethic. Service is always quick and manners always in place. And given the typical experience I have with Dunkins, this place is a real breath of fresh air. I've never once encountered an discrepancy in between what I wanted and what I got, and I've ordered both food and drink from this place many times. read more

I wish I could review DD and baskin Robbins separately because my experiences with DD are great! The morning and afternoon crew make my day and service is always amazing. So I split my stars... 5 for DD and 1 for baskin Robbins at night. Every time I get ice cream there they are out of what I want. Snickers sundae? Out of snickers. Cookies n cream? Out? Cake batter ice cream? Out. The list goes on. Furthermore they are not friendly, usually one man and one woman (getting yelled at by the man) and they make my order wrong to boot! Oh l forgot to mention they are also out of teas when I go at night. Just go to Dairy Queen or oberweiss and save yourself an ice cream headache! read more

Thank you oak forest Dunkin for always being pleasant and friendly in the drive -thru

I visit this location every single morning before work, and sometimes even on my break before I go into my second shift. I order the same exact thing every time. At this point, I feel like they are purposefully messing up my order. I don't order anything crazy either, I actually order a very simple drink. Sometimes when I ask if almond milk is in my drink, they lie and say it is when it is not. They are extremely rude when I ask them to correct it and on occasion it still isn't right after. I will be going elsewhere. I do not recommend visiting this location by any means. Go to another location if you have the time. This establishment is absolutely incompetent. They talk over you, ask you a million times if you want cream or sugar while you are talking, and STILL get my very simple order wrong. I would give 0 stars if I could. A shame... read more

horrible, I ordered two expressos. the second one did not have a closed lid, and when he handed it to me the lid came off and coffee spilled into my car. He acted like I had knocked the lid off because it had grazed the top of my car window. So instead of offering free coffee or acknowledging that it was his mistake, he offered me free napkins to cleanup the mess. I will be reporting this to corporate for the money needed to clean up my car. read more

Can not get an order right to save their life. How hard is it ti do one ice coffee. And I didn't know about the roaches and I have order food from here and they didn't get that right. read more

My grandma told me she was a craving a bagel so I decided to go to the nearest Dunkin' to get her one. I asked for a toasted blueberry bagel with cream cheese on it. When I received the bagel, I noticed it was slightly warm but not warm enough. I didn't think much of it though. My grandma took her first bite and her dentures literally came out and attached to the bagel... That's all I have to say. Don't go here unless you want someone to lose their damn teeth!! read more

If I could do zero for the the review I would. I went thru the drive thru and asked for a glazed donut. It was repeated. I get to work and it's a cake donut. I tried calling and the number is disconnected. The donut was not fresh at all and I threw it in the trash. What a waste! I will not be going back. read more

The absolute WORST Dunkin Donuts around!!! I will drive to any one of the neighboring towns to order from DD.

I'd frequent this store more often if they could get an order right! Instead I drive a couple of miles out of my way! I don't blame the employees though. I can't remember the last time I saw anyone resembling management on premises to keep things in line. read more

Zero stars. This was the second time I was at the store and it was horrible! I just wanted to order an iced coffee. I timed it and it took 20 minutes standing in the store! Yes, 20 minutes! It looked like there were only two people working there and the priority was the drive-through. They didn't apologize, looked cold and indifferent when I made a comment about the long wait. The lady in front of me had a big wad of plastic in her frozen beverage. The two people that work there were extremely unfriendly. When I mention length of time they did absolutely nothing. I will never ever go back to this location again! They were completely indifferent and did not care. They seriously need to hire more people and get their act together! Perhaps take a class in customer service and friendliness! I was not the only individual that was very upset in line as it was verbalized by three other people around me. Completely unacceptable to wait that long for a coffee! I like Dunkin' Donuts but I will never visit this location! read more

It's a pleasure to get coffee in the morning but around 3 PM to the closing the couple or two workers that are there in them hours make this store a poorly ran business with no customer service what so ever. The wait for a order to be took at these hours takes about 10 to 15 minutes just to have them aknowledge that your there and want to make an order. It came to point where I almost just stopped coming to this dunkin completely. One time the older indian gentlemen and 5he lady who work night left me waiting to have order taken for 15 minutes than when they acknowledged I wanted my order taken. Here's the damn kicker dude was taking out the garbage looked at me and continued to do his thing while I waited instead of calling the lady behind the counter to take my order. Today they were to busy having 5 people take care of the orders in the drive thru they honestly need a whole new Night shift at this store. read more

They are the best location! Never mess up an order and always greet me when i walk in. I prefer to go into the building just to get some smiles :) read more

AWFUL SERVICE! ALL THEY DO IS MESS UP YOUR ORDER! Whether it's the wrong quantity of what you asked for, or getting a caramel iced coffee in stead of a French vanilla. Little mistakes, but annoying when it happens every single time you go. Highly would not recommend! read more

Absolutely most dirty place even though this place went through remodel. They used to be under great management and ownership who ran store with pride and good employees. Whoever the new owner is runs the place like hell and absolutely ran the store to the ground. They got shut down for cockroaches which is disgusting to have in a food restaurant. They did not want to admit so they put up sign stating they were having a electrical problem. I would make sure no one goes here especially knowing cockroaches came from sandwich station which Indian manager stated to everyone in lobby today. I could not let my family ever to enjoy good or ice cream from here until corporate finds good people to run this location again. read more

i had the worst experience with them this morning, they hired this girl a few weeks ago and they put her in the drive thru the busiest section they have, last time she had a very bad attitude she dropped my money on the floor and expected to take it out of my 20 dollar bill, and told me that i was to far, today she did it again I gave her a 10 dollar bill and 25cents she drop the change and took the 10 dollars and right away gave me an attitude and proceeded to tell me that i was to far and reallty go upset with her this time around and use the f word, because of her nasty attitude. I come there every morning, however they have lost my business for ever... read more

Terrible customer service. I would give them zero stars if that were possible. Pull up to the drive-through what window, older lady told me my total, I apologize that my Dunkin' Donuts app is taking a minute to load up, she immediately starts Tapping her nails on the counter waiting impatiently as my app is trying to load. After about 20 seconds of that, and the app not loading, I just paid cash because I was clearly aggravating her by asking her to wait. She gave me my change and did not say another word to me. Very rude. I won't go back. read more

It was just awful, there needs to be a staff change immediately. The customer service was trash, the coffee they made were trash, they didn't even have the common curtesy to get the order right. read more

I've never been this guy but this place is so terrible that I actually downloaded this app just so I can leave this review. Worst. Dunkin. Donuts. Ever! If I could post this with no stars, I would, because even one is giving them too much credit. The only reason that I have been here more than a couple of times is because it is a minute and a half from my house. I don't think they've ever gotten an order correct regardless of its simplicity and I have given them every opportunity to redeem themselves. I had 2, count em, 2 people take my drive through order (one of which was the manager) of a small (which they insisted I get a medium because it was $1.50 less, makes lots of sense) iced caramel coffee, cream, no sugar. They both repeated it back to me twice each. Let's count the ingredients shall we, 1. Ice. 2. Caramel. 3. Coffee. 4. Cream.....wanna guess which key one they left out? Ding ding ding! The CARAMEL! Effectively making light brown water not even worth what little caffeine is in it. I get it's minimum wage, I've worked those jobs, I know it sucks, but for the love of everything sacred to whatever God you pray to, take some pride in yourself, learn how to do your job and stop wasting people's time. We shouldn't have to check our order before we drive away every. single. time. I will never go here again and I'm telling anybody that will listen to do the same! read more