Everyone who works here is very nice. However, if you're in a hurry, just bite the bullet and spend a little extra money at Starbucks across the street. This dunkin has the most inefficient drive-thru I've ever experienced. Don't be surprised if you're waiting for 15+ minutes. read more

We did a mobile order and picked up in the store, typical fast food breakfast place environment but the store was clean. Service was good as our mobile order was ready on time with all items accurate. Croissant was a little disappointing, I prefer the English muffin version of the turkey sausage, egg, and cheese. Pumpkin Munchkins are my wife's seasonal favorite. Hash browns are hit or miss at this location, these weren't too bad, but a bit on the soft side. Didn't quite have that crispy outside I really enjoy. Overall a fair experience, it's a convenient place to get a coffee and breakfast on the go! read more

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Rude didn't greet or say anything when I walked in. Just looked at me and went back to doing whatever like i wasn't standing there. Customer service skill SUCKS. Do better read more

They helped our P.T.A. Bring the new school year in right today. The boxes of coffee stayed hot and the donuts were all big hit!! They were a great compliment to our fruit and yogurt bar. It was all ready when I arrived to pick up the coffee and donuts at 6:45 am. Fresh, and they supplied all the sugar , creamer , even cups with lids. The atmosphere at Dunkin when we picked up was super friendly and all smiles. Almost to friendly for me that early in the morning!! But our teachers sure did appreciate it!! Thanks Dunkin for starting our school year off right!! read more

Dunkin' - two women standing in front of a display case - Donuts Near Me - Plant City, Florida

Drive thru took about 20 min , ordered my food when I get to the window they don't have 2 out of the 4 things I order , then ask me for replacement and come back later saying they don't have replacement either , did not get bacon on my bacon avacdo toast, oh and also you think the mf would toast it nooo give em a slice of cold bread . this place sucks don't waste ya time, to the cook who was working Mach 2 around 5:00pm I asked for extra cream cheese and didn't even get the regular amount hb didn't respect the shmeer hadda get home and season my own beagle smh read more

Had to run through a new location for my iced coffee. They were fast, my order way ready by time I pulled up to the window. Staff was friendly and well mannered. There were two downsides to my visit. First, the drive through is not the easiest to get in and out of in my lifted truck. Secondly, they were a little heavy handed on the cream and mocha. Overall a decent experience but would rather get my coffee from my usual location. read more

Dunkin' - Iced coffee and a plant city sunset! - Donuts Near Me - Plant City, Florida

1. Ordered 2 wake up wraps for me and my mom. Waited 20 minutes, went up and asked where it was and it wasn't even made yet. This was during afternoon downtime so there was no rush. 2. Found a LUMP of hair. Not a single strand in my mom's food. Sure I got her a refund but my mom threw up in the process. 3. There is a fly problem now. 4. Frost bitten ice cream. To the point there's just straight up ice on the top. read more

Not only do they make massive mistakes with orders, but half the time they're out of things. Did you ever try drinking a large ice coffee with a straw that sinks in your drink because the manager forgot to order large straws. This is a very common complaint. Straws don't go bad. Order enough or get a manager that knows how to manage. It's sad that this Duncan donuts is the worst one and has been for years. Shame on the owners . read more

Once again, my order gets messed up. I ask for 3 cream, 3 sugars, and 3 pumps of French vanilla. They put 3 pumps of French vanilla but they only gave me one cream and one sugar and they still continued to tell me that there was 3 creams and 3 sugars. The sticker even says 3,1,1. I can read, I am sure of it. And my taste buds are just fine. Following the simplest of directions if so hard for the employees here. I have issues all the time. And then they lie to you so they don't have to fix your drink. They argued with me telling me there was the right amount of stuff in there and I can tell when my drink is right or not. I'm not going to argue over a drink but seriously. It is not hard to follow simple directions. I've worked in retail, fast food, etc. it is not hard. read more

Dunkin' - The label even says 1 cream and 1 sugar. - Donuts Near Me - Plant City, Florida

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Would give them a 0 if I could. I was in one night and a day shift manager was screaming at the night shift. She made one of the women cry. The shift manager is still employed. I found out the woman that my was berated was let go. I refuse to do business with a place that allows their managers to yell at employees like that. This Dunkin' needs a management overhaul. read more

I call crap on COVID as an excuse for days old donuts, coffee that is cold or so dam hot it's burnt. If there is a true owner of this business and they live anywhere near it I implore you to go taste your own products. It's not worth the money you expect to get for it. I fee Starbucks across the street will close you down soon. read more

I went in this morning for the "Free Coffee Wednesday" offer on the app. The staff was super sweet and efficient. For such a long line, they got through everyone super quickly, and I could tell how hard they were working. Keep up the great work! read more

How does this place exist? I've been to dozens of different Dunkin Donuts locations and I've never felt such disappointment. Either this specific location is part of some weird social experiment or it was built on top of a Native American burial ground. I refuse to believe anything else. There is no way possible management could be THIS bad any other way. When you order, they like to play a game where every single thing you ask for, they tell you they don't have. I'm talking about basic menu items. I just can't see how they would be that bad at keeping inventory. The guy taking orders was the most preoccupied, uncertain person I've ever had a one way conversation with. It was like he was multitasking between taking orders and playing a game of Jenga. After listing off 20 different choices and finally getting lucky enough to find something they had in stock, I had to wait in line for 15 minutes while the lady in front of me argued with the staff about how they messed up her order. The most ridiculous part about this whole ordeal was that when I got to the window, they actually have the naivety to place a tip cup on the ledge. I almost shit myself from laughing. Tips?? Really??This must have been done ironically. I finally got my food; it was the apex of my disappointment for the day. The hashbrowns seemed to have been cooked in a middle school kid's solar oven. The bacon, egg and cheese croissant appeared to have been shoved through a mail slot and then had an encyclopedia dropped on it. It tasted like warm, salty farts. Even the jelly donut I ordered was just carelessly thrown into a brown bag like ransom money. I believe Dunkin Donuts may be testing out a new system where instead of waking you up with food and coffee, they have the most incompetent staff possible make you too angry and irritated to be tired. Nothing about this experience was even remotely satisfying. I could have eaten the $20 bill I gave the cashier and had better results. I will never go back to this location and I would encourage anyone reading this to follow my lead. Go to Racetrac, it's only a couple minutes away. read more

If you're going to have ice cream why advertise that you are a dunkin and baskin???? The tiny girl you left at on night shift doesn't know what soft serve is!?! Just stick to donuts.... you very clearly can't multi-task! read more

Waited just a little extra for two breakfast wraps for my kids. When the order came up we were given an order of donut holes on the house for the wait. Such a nice gesture. It's the little things. Thank you! read more

Stopped at this store in plant city at 8:30 p m to have donuts for breakfast. I like to go inside to choose the donuts myself but couldn't because the doors were locked. The 2 employees inside were attending the drive thru and sweeping. What they weren't doing was paying attention to my knocking on the window, trying to get their attention or coming to the door to explain why the 10:00 closing time was only if they felt up to it. They worked hard at ignoring me so I ignored the Domits and left. read more

today we went to Dunkin' Donuts on James L red man parkway and the service was absolutely terrible. For a place called Dunkin' Donuts you'd think they would have the donuts and muffins it advertises. The girl working the drive through was hardly understandable through the mic and when we asked for what they did have available food wise she was snappy and rude. We also had an order of bagel bites but she didn't add that to our order when we originally asked for it and made she it was added. Overall the experience was terrible. Don't recommend visiting this Dunkin. read more

I would give this a 0 put I can't , I ordered a iced chai tea and they have not tea but coffee. On the sticker they put iced chai tea but the drink was not. I even gave it to one of coffee drinking aunt she hated it and my grandma tried it as well but they both hated it . It was disgusting drink and any one wouldn't order that read more

Worst Dunkin' I have ever been to, hands down. I work around the corner, I used to go in very often, but that's stopped. I have not been to this location since April of 2021. There had been many occasions where I have gone in and my to-go order that I placed on my phone is not ready causing me to be late for work, they have forgotten some things in my order (typically it's the donut that I ordered, that really should've been the first thing to be bagged as it's ready to go on the shelf), food is made incorrectly, their oven is "broken", the machine for to-go orders is beeping like crazy and no joke is piling up behind the counter (you can see this as you walk towards the restroom), their focus is the drive-thru despot having many people working ignoring the to-go orders, the assistant manager has attitude quite often, food is lacking in quality. I refuse to go to this location until it's fixed. I've talk to corporate, nothing has changed. Go to the one on Thonotosassa, way better. read more

I had a drive-through order I specified two times I wanted a hot coffee, get to the window I get a cold coffee I have to wait for them to fix it get my coffee and I still don't get what I want it in my coffee. the line was not that busy so Today this Dunkin' Donuts gets a one for poor quality service. They need to listen read more

This location has gone downhill so much. Every time I go 90% chance the kitchen is down and they can't cook food.

The worse Dunkin' Donuts I've ever been to! the service was HORRIBLE! the shift manager and another worker were hiding in the back. I waited about 5 minutes for them to come out and the manager had an attitude! Had I been a different person, in those 5 minutes waiting I could have taken my ice cream from the freezer and walked out! to top it off I get my ice cream and they have no spoons..... just a horrible location read more

I asked for extra sprinkles. The cashier looked at me in a "are you serious type of look" and then laughed at me. I left in anger and won't be coming back. read more

I love how easy it is to get to from my house! Also, the staff are extremely friendly all the time. The only problem I have sometimes is that the iced coffee isn't very consistent. read more

Unbelievably slow. Totally inaccurate and every item in the order tasted like crap and was wrong! I realize that Valentines Day is a busy time for the drive thru coffee world (LOL) but 45 minutes to handle 8 cars is flipping stupid. Now you can forgive when everything you waited for is good. But, the Hot Donuts were Cold, The Carmel Coffee and Carmel Lattes were absolutely disgusting AND they had no Carmel in them. I would starve to death rather than eat their products. If you love DD coffee avoid this place like the Zika Virus!! read more

I ordered a sesame bagel toasted and I asked to have the butter put on bagel before toasting and they gave me a bagel that had been toasted first than butter on it than they placed it back In to toast it my bagel was full of butter I couldn't even eat it! So nasty who wants to eat a bagel drenched in butter? Very poor service and the cashier forgot to give me my doughnut had to ask for my doughnut! I wouldn't give it any stars but had to since I wanted to leave review read more

This place needs a new store manager. The store manager Selena is a disgrace. When you try to get in touch with her about anything, she is never available. When you go in to order, Selena is rude and takes her sweet time. As for Sasha the assistant manager, she is awesome and very attentive. She is polite and fast and never gets the order wrong. I pray Sasha becomes the new store manager. Then maybe I'll go back in there. read more

The headlight donut was stale and didn't have any cream in it. And they never give out receipts

I'm still giving this place 2 stars, but I figured I'd update my review from 2015. I still frequent this location because it is in-between my house and job (I live a mile from work, so there aren't really any other options). The orders are still wrong most of the time. I frequent order a flavored coffee with cream only and I can see the mounds of sugar crystals at the bottom. A coworker of mine ordered me a coconut caramel iced coffee with cream, the cup said 3 cream, but the coffee was black. And there was a ton of sugar on top of the already sweet coconut caramel swirl they add. The last time I went I ordered the same thing as always and they thought I wanted french vanilla. I'm not sure why there is always an issue with the orders. On a positive note, the employees I have encountered more recently are a lot friendlier than the ones in the past, so at least I don't have unfriendly people serving me the wrong order. read more

Possibly the worst parking lot in Florida. Which puts it in the running for worst parking lot on the planet. Other than that, it's fine.

Several times I have gone there to purchase the 1lb. bags of original ground coffee, they're out of stock! This occurred twice within a matter of three weeks. I made two separate trips within a three week span, and it's been out of stock both times. That's almost $40 of business lost from one person alone...me! It's frustrating. For a business that specializes in coffee...I wish an extra effort could be made to keep better inventory. read more

New to Plant City and as an Air Force Veteran, first impressions are very important to me. The store was filthy. No eye contact or hello from any staff members. We came in to get ice cream and Mary talked me out of getting several different flavors because they all had "freezer burn!" I was shocked and as I looked at the other flavors, they looked old too! I decided to get two scoops anyway and requested hot fudge. Mary said you can't have it as its gross and all stuck together. She actually tried to talk us out of getting ice cream here! I think she was trying to warn us, and I did tell her I will contact Corporate and get her some help. I did call Corporate who relayed they would contact the owner. I hope the Owner reads all the reviews and stops in unexpectedly to observe the staff, see how clean the store is and how fresh the food/ice cream is. I will go back again to see if the store has improved and if the ice cream has been replaced. If it hasn't, I will call the Health Dept. and have them do a walk-through. We can complain all we want, but actions speak louder than words. The other reviews show that this location has had issues for a long time. read more

If I could give it zero stars, I would. Never have a good experience, nor do I ever get a decent drink. And I've been to other Dunkins that made my drink and it always tastes just fine. You are better off attempting to make your own iced coffee. read more

Absolutely the worst DD I've ever been to! Both times the service is a mess!! Can't get the order right, take too long, etc. They need to hire new workers here because it is a total disaster at this DD. Unfortunately when I go to Plant City, this is the only one around. I'll pay the extra st Starbucks for better service next time. read more

I assume the donuts had been sitting out since morning. I spent 8.00 on half a dozen donuts and some donut holes. Got home, opened the box and every single one was hard, stale, and even microwaving didn't help. Honestly they were so bad it was like they had been out for days, donuts at a grocery store would have been better. I threw the entire box in the trash. Should have drove the extra 10 miles to Krispy Kreme in Lakeland. Terrible quality, can't believe they sold those to a customer! Hard to tell in the picture but it was shriveled and hard. read more

Dunkin' - two glazed donuts on a white surface - Donuts Near Me - Plant City, Florida

I stopped in Dunkin Donuts on Jim Redman in Plant City the other day. I haven't stopped there for a few months because they always get my order wrong or it's just not good. Well I ordered a macchiato coffee ice and a ham and cheese sandwich. It barely had any Ham on it and the coffee was so sweet my teeth almost jumped out of my mouth. I will not return and I will go to Starbucks to get a correct macchiato and a good ham and cheese and it makes me very sad because Dunkin Donuts is closer. I'm not going to say I won't go back for regular stuff but not for special stuff :-( oh and I ended up throwing the coffee away and the given the sandwich to the girl was doing my nails and toes because I couldn't drink or eat either so $9 down the drain. read more

I've never felt compelled to waste my time writing a review for a fast food establishment, but today I ordered 2 bagels and hash browns and for being 8am, the quality was horrific. I'm pretty sure we got bagels from 5 days ago, they did make great chew toys for my dogs though so thanks for that. The hash browns were soggy and greasy- I didn't think it was that hard to listen to a timer on a fryer but whatever. My main purpose for writing this is so that maybe it will stop some people from going here so they shut down and we can get a Chic-Fil-A in replacement. read more

Line can be a little slow but the coffee is always good I usually go a couple times a day. Early in the morning is always slower than early afternoon you have to time you visit right to reduce the wait time. read more

It used to be better, but it's at such an obscure location, and only few workers during their peak. The only reason I'm doing this review is because I live near this one, and It's my mid run place. Which is where i refill my water bottle. I realized that It shouldn't take 20 minutes for one person to get a dozen donuts and a cup of coffee. I do appreciate the free water though no matter how long it takes lol read more

I am rating this location a 2 for lack of customer service. MOST of the time, the orders are correct. Just today I went and ordered a few drinks (now that sweet tea lemonade is back!!) for my siblings and I. One out of three of them were made correctly. The other two were regular sweet teas with a slice of lemon, but all were ordered the same way... On to the customer service experience... There is A LOT of miscommunication. Either I place my order and I'm forced to wait an extended period of time because they aren't ready for my order, or they fly through my order and miss half of it. I'm a devoted DD customer, and do a lot of traveling due to work. I've found other locations 1000 times more friendly than the folks in Plant City. They NEVER tell me the amount I owe at the speaker, which doesn't really matter because I use my DD app to pay. Nobody ever greets with a smile, they bark the amount, and look like they want to throw your order through your window. I'm not sure if it's lack of employees or what, but I always wait AT LEAST five-ten minutes in the drive thru. That's just from the speaker to the window. It wouldn't be so horrible if the attitudes of the employees weren't so craptacular. The last visit I had was only a few days prior to today, and they forgot an extra drink. I repeated the order twice back to the girl on the speaker, and she insisted she had everything. She absolutely didn't. I seriously would much rather just drive to Valrico for a friggin' coffee than ever go back there. read more